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    Great Lakes Ace Hardware

    2.3 (3 reviews)
    Open 9:00 am - 6:00 pm

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    2 years ago

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    CertaPro Painters

    CertaPro Painters

    3.4
    (30 reviews)

    Certapro did an amazing job from start to finish on my exterior project…read more The communication, price and craftsmanship was great!!! Will be using them again very soon for an interior project !!!!

    Certa Pro Painting is officially the 2nd worst company I have EVER worked with. The crew they sent…read moreout decided it was ok to pee in my shower since the 2 toilets were already wrapped in plastic. I AM NOT EVEN KIDDING. Alfredo and his crew (all family) came out to start painting my entire upstairs from top to bottom. They failed to make repairs on my windowsills after I specifically asked for them to be fixed. They just painted over the chips and cracks. You can still clearly see the cracks, not one drop of caulking was used on the windows or anywhere, which was really needed in sections. Paint drips on my baseboards, walls and carpet. They used masking tape to tape off door handles before painting, which did not keep the paint from running behind the handle. 5 door handles/hinges have paint runs. (they refused to paint the top of the door and frame) After 2 days masking is very difficult to remove. Nail pops and countless other errors were missed even after multiple inspections. Zero prep sanding. Zero prepped at all was done including removing shelfing in closest which is now about 25% painted. Drop cloths and plastic were tapped to the lower half of the baseboards, with MASKING tape which came off within a few hours. The baseboards and carpet then had no protection from paint drips and splatter. Bathroom faucets were painted; curtain hardware was painted due to nothing being tapped off. Nothing was ever tapped off. If they did see they made a mistake and painted something like the hardware, they wiped it with their finger, no wet rag or anything was used. They even painted cabinets that were actually covered with plastic, how? There are countless other errors: The workers never used tape when painting most mounted items; they just tried to free-hand to cut around doors, fans and smoke detectors. They were not that good. The first crew even told me they would not remove my bathroom mirrors to paint behind them. I had to remove them myself. Now I am left cleaning up all the paint over runs, because they failed proper prep. Honestly, I think they were a crew who expected just to come in, paint, and collect money. They had zero interest in doing it correctly. I ended up firing this crew after 8 hours for all the errors and peeing in my shower. I had the supervisor of the crew come out, inspect the damage before we cleaned the pee and it smelled bad. It took a full day before they finally found a replacement crew, who came out for less than 30 min and then left. His wife was involved in a car wreck but was told she was ok, but he had to go help her, which was fine, we understood. But instead of coming back in a couple of hours, he said he would not be back that day and was not sure if he would come back the next day. We took off 4 days of vacation for this project that was scheduled 1 month in advance. So, I had to find another painting company to come out and basically start over. The first company I quoted, came back with an even better price to do the project for almost $500 less. BONUS. But the new company will have their work cut out for them fixing all the mistakes Certa Pro Painting caused. They failed the contract multiple times. They could not provide the service promised. The GM agreed to cancel the contract because of all the problems we experienced. The GM said we could call it a wash. I feel this would not have mattered because if they even attempted to collect, I would counter sue for creating a biohazard situation by peeing in my shower and failing to complete the contract. The GM even asked me to be respectful when leaving a negative review (he knew it would happen). They had a 3rd crew come out at the end of the 3rd day complete clean up. So basically, if you want a painting sub-contractor to come out and pee in your shower and do a half a** job, call Cert Pro (they are all sub-contractors). But I would highly suggest finding another company. Lastly, the GM was supposed to send me a follow-up email stating they would cancel the contract and call it a wash; I have yet to see that email.

    Great Lakes Ace Hardware - hardware - Updated July 2026

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