The quality of this place has significantly gone down. I recommend not wasting your money. They…read moresell defective parts and will not refund you. Have never had a poor experience like this with an auto company before. Very unjust and definitely reporting to the better business bureau.

Just had a Great experience at my Favorite parts store So typical, my online order did not include…read morethe proper parts for my car and the manger opened a different kit and took out the part I needed. Switched it at the counter for me. Perfect.

Went to go get a battery check on my car because it says online they do. As well as on the front…read moredoor it says free battery check! Walk in there and they say they don't and just go to another place. Don't recommend for simple things

A great place to get auto parts. Forget those other places, stick with NAPA. I've known for years…read morethat NAPA gets it right the first time with quality parts, yet I am sometimes tempted by a lower priced competitors only to regret those decisions. Well no more! I am sticking with NAPA from now one.

The assistant manager, Joe, was very kind and helpful; and even put in my cabin air filter for me…read more Definitely much better than other auto parts stores in McHenry.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I order allot from this store. I find that the online listing is so much better than explaining to…read morea Parts Person what you need. You can register your vehicle online and it will let you know if the part your ordering is a perfect fit. The awards program is great. I am constantly receiving 20% codes or $5 /$10 codes.

My elderly mother needed new wiper blades for her car. We drove right over to advanced where they…read morewent out of their way to help her choose and install the blades for her-- in the rain! Young lady behind the counter was very helpful and even taught me how to put them On.

You're team in Cary Illinois is truly amazing. My wife needed a new battery in her Lexus GX470 and…read moreyour team went above and beyond to find the right one and then worked with her for over an hour working through the stupid reset process that Toyota put on those Lexus'. Your Managers went out of their way to ensure that she was up and running. Thank you Auto Zone - Cary, Illinois Team. Glad I'm a rewards member with this group!

I've used AutoZone exclusively for 15 years, called this location (Cary, IL) today to inquire about…read morea part for my car. I have always called at least one other parts store when making a purchase over $200.00 to insure that AutoZone is giving me the best deal. After getting a price that was considerably higher than the quote I received from O Reilly in Waconda, IL I asked abount discounts for opening a Commercial account as I did with O Reilly. I was then transferred to a women that couldn't give me any idea of what type of discount I would receive if I invested the time to open a Commercial Account. What's the incentive I asked? She rudely explained that they have a tier system with pricing all over the board. Bronze, Silver, Gold, Platinum. Blah Blah O Reilly gave me the exact price which was $50.00 less expensive than without a Commercial Account. O Reilly also offered me the part at the Commercial discount price even without opening a Commercial Account. Nice Incentive, Great Customer Service! Hello O Reilly, Adios AutoZone! Guess where I will be opening a Commercial Account for both my Chicago & Los Angeles Locations. I will make sure to share this experience with as many of our sub contractors, venders and suppliers as possible. Very disappointing Autozone.

I was here a couple weeks ago trying to figure out my antenna on a 98 Honda Civic. I bought one…read morefrom the autozone in Crystal Lake that was supposed to work but did not. I returned it to the Cary Auto Zone with out the receipt. There is some kind of code on a receipt that allows another store to access the other store to make the return but with no receipt, the code was no place to be found. The employee at the Cary Auto Zone took some time to call the other store to have them look up what purchase and get the code. Then the Cary Auto Zone employee made the return for me. I was not expecting that kind of customer support on a $10 item. He was very good to me. I only wish I had gotten his name so everyone would know who he was. He was fantastic and a credit to Auto Zone and there hiring practices.

First off the older man working there is very rude. Would not look for what I went in there to…read morepurchase. Just kept saying "we don't have that" after a younger man went to go look. He was very rude and was very lazy. Second never have anything I go in there to get. I would not recommend this place not good service or stock. Best bet is to go to advance auto parts in wauconda

I've been doing business with these folks for a very long time and the crew there is simply the…read morebest. Knowledgeable and friendly counter people, courteous service, fair prices and all backed by a responsive and culturally conscientious corporate/management team. All around just a solid company to do business with. Kevin, Frank ,Randall and Dan are the nicest guys you could ask for. They are LGBTQ friendly and inclusive and I sincerely appreciate all you guys do to help me keep my fleet on the road :)

I often come here with my boyfriend when we want a do-it-yourself project on one of our cars. He…read morehas been familiar with this business for many years and claims that they have the best prices around. I don't remember a time where they did not have a part in stock. The only drawback to this place is trying to make a left onto Route 14 leaving their store.

I have always had a good experience at Auto Zone in McHenry. The prices are better than around…read moretown and the staff is very helpful. I recently purchased wipe blades and Erik was kind enough to install them. Thank you, Erik!

I have five cars. I've been buying my batteries and car parts from AutoZone in McHenry, IL, since…read morethey opened. I changed to them from O'Reilly's and Advanced Auto. I've never had any issues. They've always been professional, fast, helpful, and affordable. If a battery went bad, they swapped it. This weekend, I got a manager who seemed not to appreciate customers. He was smug and curt with me. When I walked up to the counter, I gave the battery to the kid and told him it was dead; I wanted to swap it. They told me they had a charge overnight. I told him I had charged it overnight myself. It wouldn't hold a charge. The last time I swapped a battery, it didn't need to be charged overnight. At that time in May 2025, I told the guy I charged it didn't work, and he swapped it. I told the manager the story and asked whether it was a new policy. He said the last swap wasn't policy. Okay, now it's policy that they charge it overnight. I explained to him that I had a car sitting in the middle of the road and I needed a battery. So I told them to sell me a new battery, take the old one as a core, but charge it overnight, and let me know if it's really bad. I waited 24 hours and drove back in. Same smug manager. Short with me. Said yeah, we took it, but you gave it as a core. I said, "Yeah, I gave it as a core, but told you to charge it first." He said, " Yeah, but when you give it as a core, we just ship it out. I had told the guy at the counter twice to charge it for me to make sure it's good. I even yelled down the registers to the manager to make sure you charge it for me. Obviously, he had made up his mind that he was not going to work with me. At my age, I know lots of car guys who are shopping there for parts. That's going to end today. I don't know what the guy's problem was, but the look on his face told me he wasn't going to work with me. I've been buying all kinds of car parts from there. Really like the store. I always like working with the guys there. But this manager, I have nothing good to say about my interactions with him. They could have told me right there that if you give it as a core, we won't charge for it. They didn't. They knew what they were doing. They screwed me out of my $200 battery. Rock auto is cheaper, but I try to support local businesses. This guy wants his store to be on the list of businesses that close in McHenry. I'm happy to help him reach his goal. Now it's my turn to earn that money back in spades with bad reviews every chance I get.