Had a really good purchasing experience. My salesman Miguel was nice. Paul in finance was great. That's where the good experience ended unfortunately. I found a major defect on the vehicle a few days after purchase, I notified service immediately to take a look at it. $3600 to replace the top of my dash because it is literally coming off. Dimitri told me too bad. They're not fixing it. It's out of my pocket if I want it fixed. So you apparently can 'inspect' a vehicle for sale and professionals can't notice this?! And you can escape any obligation or sense of doing right by your customers without a second thought. They got the sale and they're done with me. read more

sales team is very friendly and explain everything! Service department needs to watch the upselling. Our whole family have all purchased cars from Mcgrath! Will definitely be back! read more

Shopping for a Honda Civic Hybrid brought me here. My Sales Specialist Alex Valdez, throughly explained the features and benefits. Answered all my questions on our test drive. Came to this dealership because they received the "Honda Presidents Trophy". Highly recommended! read more

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before I leave a review, I want to still give a chance for a reply to the email I sent to Adam the general manager. Ok they left a wrench in the window sill of my car. when i got the car back it now squeeks over most bumps. i emailed the General Manager with no response. read more

Mcgrath Honda - Car Dealers Near Me - Elgin, Illinois

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Very friendly and professional staff they also worked around my schedule to get the vehicle in and out for window tints, which look great by the way! Thank you! read more

We have been in a complicated situation that we needed to get out of and every dealership we have contacted (California and Illinois) has refused to help us. So yesterday when we went in to have our trade in valued, we literally did not even bring our wallets because we were 100% sure that we were going to leave in the same position we walked in with. Reggie was our sales consultant and the entire time we went over possible solutions and numbers, looked at cars and asked questions, he kept us well informed, was down to earth and honest and not just out for a commission. He made our long day at the dealership absolutely pleasant and I would 10/10 go see him again. Paul put in some serious effort to get us what we needed and Dani the sales manager was super helpful as well while we went through the contract. I highly recommend this business and especially these men that made our day and helped our family. read more

Mcgrath Honda - 2026 Honda pilot ex-l - Car Dealers Near Me - Elgin, Illinois

- Was sold a vehicle with Multiple issues. (including safety concerns) - The Dealer was completely dismissive and unresponsive. - Have never felt more disgusted with myself that I gave someone my money. DO NOT BUY FROM Mcgrath Honda. I bought a used 2013 Dodge Dart from McGrath Honda in Elgin, and at the time of purchase, felt like everything was great. The sales rep was helpful, friendly, responsive to my text messages, and answered my questions. They also explained to me that the vehicle had been inspected and that it was verified safe to drive. The day that I bought the vehicle, and drove off of the lot, I noticed that the alignment was off (by several degrees), and there was a rattle under the vehicle. I was not sure what the issue was with the noise as I could only hear it while I was driving. These are both simple problems, and can be resolved quickly if a technician looks at the vehicle. I also understood that I was buying used. I was not looking for a perfect vehicle. I was looking for a safe, reliable, point A to point B car. So I contacted the sales rep that day, and let him know about the issue, and asked if they could take a look at it. His response was "Unfortunately those issues would not be covered under the state warranty because that covers drivetrain components such as engines and transmissions" Kind of an odd and very dismissive response, especially towards someone who had just bought a vehicle from you, but I continued... I asked him 1) How do you know it isn't drivetrain or transmission issues if you have not heard the problem or had a technician look at it? and 2) If he could please speak to his manager about getting me in to in for an inspection seeing as I had JUST bought the vehicle. Perfectly reasonable request I believe. I did not hear back from the rep for 2 days after sending the last message with my request. So I messaged back stating that I bought this vehicle from a reputable dealer, hoping that I would not be dismissed and treated like this. The Rep FINALLY got back to me and gave me excuses as to why he was unresponsive (I won't go into detail about the excuses). They finally told me that I should bring the vehicle in for inspection, which I did a few days later. It was the most uncomfortable situation I think I had ever been in. I spoke to the service rep when I pulled the vehicle in, and the service rep was EXTREMELY HELPFUL. I felt like he was the only person who was on my side and trying to help me. The service rep and I walked over to the sales rep who had sold me the car. The Sales rep could not have acted more dismissive, quiet, and bothered by my presence. Again, I cannot speak more highly of the service rep, and how he handled the situation. He asked me to step aside, and spoke to the sales rep and his manager as I waited. ... long story short, they ultimately figured out the rattle, and performed an alignment. I was extremely thankful to the service rep and went on my way. However... At this point I had owned the vehicle for 3 weeks, and a check engine light came on (coolant issue), AND most disturbingly of all, The E-Brake cable on the LH Rear wheel was seized, and therefor did not release the rotor when the Hand Brake Lever was put back down in the release position. I figured this out by the EXTREME amount of heat coming from the LH rear wheel, and the burning brakes smell I smelled when I stopped the vehicle at a stop light. After having let the rotor cool on the side of the road, I had to manually release the cable from under the vehicle with a tool kit I had in my trunk just so I could get the vehicle home. I eventually had to resolve the issue myself because I once again messaged the sales rep, and have yet to get a response. This was 8 days ago... Needless to say, I have never been more disappointed in myself for having given someone my money and I will NEVER recommend ANYONE buy a vehicle from McGrath Honda of Elgin. Flat out, I think it is absolutely shameful the way they treated me, and I would expect they will probably do the same to you. read more

Love this dealership! Pablo from finance and Derrick the salesman helped me trade in my old 2013 car to a CRV 2026 in less than an HOUR. They're punctual, friendly, informative and helpful. read more

Mcgrath Honda - Car Dealers Near Me - Elgin, Illinois

They sold me a used piece of crap. Loads of things wrong with the car that they did not disclose. The manager was your typical slimy used car salesman. I should've turned and ran out of that place. Maybe if you're buying a new car you'll have a better experience but stay away from the used cars and their lying unethical used car salesmen. I left several messages but no one returned my calls. Eventually, I gave up.. I'm telling everyone I know to stay away from them. read more

The experience was fine and the repairs seem to be working. It is a little expensive but so is everything else.

Everything went really well. Happy to have worked with this dealership and purchased the car from them.

We had a wonderful experience buying a car with Alex and Danny. They were super knowledgeable and helpful during the entire process. Would definitely recommend coming here to friends and family! read more

Faythe is amazin. Friendly, helpful, and informative. She went above and beyond. Always a good experience at this location

I love the customer service, it has greatly improved. This was my 3rd purchase at McGrath Honda, I must say customer service is very important to me, the knowledge of the sales person on vehicle was also important. read more

I sold a couple of cars to Mcgrath. Jay was VERY easy and pleasant to deal with. He helped with a complicated title situation (death in the family). He even offered to deliver the checks at a place more convenient to my home. I would do business again with him anytime. read more

Sold Me an Unsafe Vehicle with Undisclosed Structural Damage I purchased a 2022 Tesla Model 3 from this dealership and was shocked to learn shortly after that the car had prior subframe damage, making it unsafe to drive. Tesla confirmed the issue, provided a detailed estimate for repairs totaling over $2,500, and stated the damage was clearly from a previous incident. This was never disclosed at the time of sale. When I contacted the dealership, they refused to take any responsibility -- even after being provided with Tesla's findings in writing. I was left to either drive an unsafe car or pay out of pocket for repairs caused by someone else's negligence. I'm currently pursuing formal complaints with the Illinois Attorney General and Secretary of State Police, and exploring legal options. I would strongly caution anyone considering purchasing a vehicle here -- have it independently inspected before you sign anything. This kind of behavior is exactly what gives used car dealers a bad name. read more

Just leased a 2026 Honda Civic Hybrid and the entire experience from start to finish was amazing. Jada was my sales associate who was the first person to approach me when I walked into the dealership and thank God she did, absolute pleasure to deal with. Paul was the sales manager I worked with and he too was extremely personable, receptive to what I had to say, and at no time pressured me into making the deal. And last but certainly not least, Sheki was my finance guy who painlessly got me through all the paperwork without a hitch. I buy a lot of cars and can honestly say this was one of my most pleasant experiences ever purchasing a vehicle. Only regret is I hadn't bought from them in the past but will for sure in the future. Keep up the good work Team McGrath! read more

Great experience from start to purchasing vehicle. My salesperson Avi was very knowledgeable, answered my many questions. Would definitely recommend McGrath Honda in Elgin read more

Jason was personal and explained everything clearly. I waited for vehicle, the waiting area was comfortable.

Great service, great people! Attentive employees keep you informed at all times. Customer waiting lounge is comfortable and we'll equipped

salesman (Alex )run my credit and said I was approved for 7.99 % promised car delivery to my house , all was nice and smooth. after signing papers (bunch of them ) they refused to deliver car to my house , then when I opened envelope I saw they slide to sign paper with approved rate ...8.31% not 7.99 like they said. stay away from those scammers , there is other dealers around the city which can save you headache . btw - zero response to my emails I sent to them . read more

Reggie was an awesome to deal with. He helped us out, and didn't pressure us into anything. And when it came down to the numbers gave us a fair deal. The extras with the free McGrath Advantage program was icing on the cake cake. read more

Multiple error messages displayed on the dash. After driving 2 blocks, the car stopped running. The car was towed to the dealer. It was a low battery. The battery was replaced under warranty. They did a very good job and kept me informed during the process. read more

Sold and charged my grandson for a new battery after he just came in for an oil change on a 2023 honda accord that they sold him 6 months ago. Why would he need a new battery??? read more

I was charged for Wheel Alignment $179.00 even though it was covered under my EXTENDED warranty package that I purchased for $4000/- Please review.. Also, a screw was missing on the right front tire mud guard and he said it will take additional one hour to put the screw. I did not get that done since I had already waited for 2 1/2 hours for my service. read more

My schedule service appointment went as expected. My service advisor was courteous and knowledgeable. The service was done in the time that was quoted. read more

Luis, our sales representative, did an excellent assisting us in purchasing our new vehicles, and walking us through the features of both the 2025 Honda Accord and the 2026 CR-V. He provided outstanding service throughout the entire purchasing process and made everything smooth and seamless to understand. I would highly recommend Luis on your next purchase of vehicle. He will go above and beyond to ensure you are completely satisfied with your purchase. The only downside was our experience with the finance department. We were introduced to the Ethos pay system to set up auto pay. They did not mention that this will accrue processing fees for each transaction. However, after further research, we found that autopay can be set up directly through the Honda Financial Services website--without the extra fees. read more

Went for an oil change/ would not honor their own coupon. Just not satisfied with their service department. I have bought 2 cars from them but will not buy from them again. Had only positive interactions with Schaumburg Honda. Will be taking both Hondas there for service. read more

I recently purchased a new Honda from McGrath. Our salesperson Julio was great - he was friendly, down to earth, very knowledgeable, patient, professional, honest, and he helped make the purchase process smooth. We really enjoyed purchasing the car - it wasn't stressful. The full sales team worked together and I was able to get a great deal on the car of my family's dreams. It was absolutely my best car buying experience. Thanks Julio and McGrath team! read more

Amazing and fast service. Service department was helpful and friendly when I brought my car in from maintenance. Will definitely be bringing my car in again!! Go McGrath!!! read more

As always, the service provided was excellent. My car was ready at the time promised and I was very comfortable in their waiting room while it was being serviced. I highly recommend this dealership to anyone. read more

Stay away from the service department! They started out by saying my cabin air filter was dirty and had debris in it, recommending it be changed at a cost of $67. The problem is that I had just changed it less than 48 hours prior to my appointment and driven the car a total of about 6 miles. They either don't know what a dirty filter looks like or were being intentionally dishonest. The cabin filter should have been my sign to say no to everything that came up, but it was a busy day and I wasn't giving it the attention I should have. The other services recommended included a fuel induction service at $200 and a transmission flush at $225. Both of which had been done in the last 10,000 miles prior to my appointment. One service I did agree to was the brake flush at $200, only to realize after checking my service records, had been done in the last 15,000 miles and likely didn't need it again. That one is on me for not double-checking on my end, but it tells me that they were just throwing things at the wall with the hopes I would say yes to one or more of them. They didn't appear to actually inspect or check the need for these services before recommending them. I replied to their after service follow up and didn't even receive a call back. If you have money to waste go see them. read more

I have been a customer since 1998, when they were on Irving Park Rd in Elgin. Purchased our first Honda there. Moved to Randall Road with you and purchased our other cars from there. Always took our cars there for oil changes and whatever else that it might need. We'll, this past January, took it in for an oil change and $811.64 later it was done. Still needed a few more fixes, but decided to take it closer to home. Walking distance, compared to a 25 minute drive. They said that my "wheel lock key" was missing. I called Honda, well to make a long conversation shorter, they basically accused me of removing it. I don't even know what it is. The mechanic drove my car out to Elgin to get the key, which they said was the right one. Only to get back and it didn't work. Honda then told me they must have done something. After all these years of dedicated service, I think I'm going to have to find a new dealer. A sorry for your inconvenience would have been good. Nothing, it was all my fault. A former customer, Mary Aumann read more

So that people can see what they tried to do to me. Here is the paperwork the sales person showed me and here is the letter direct from Honda, with payments left or be made(so the final price will decrease). Also these were given with FULL KNOWLEDGE of the sales manager. read more

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McGrath Honda staff erroneously attached my vehicle plates to another vehicle at the time of purchase in August 2025. In December 2025 I started receiving red-light tickets. I went to CPD who noticed that the plates attached to my SUV belong to someone else and that the car running those tickets had my license plates. This was a negligent mistake caused my McGrant Honda. I returned to McGrath, they removed the wrong license plates from my car and called in the other driver and gave me, his plates -my plates. They offer no assistance paying for the tickets I did not cause. As a result, I am currently faced with citations attributed to another vehicle and must either pay the penalties or contest the violations despite not being the owner or operator of the vehicle shown in the tickets violations. read more

talked to internet sales Breia anthony about coming out to look at toyota advertised. Took the time to drive to the Dealership. Asked for the sales person and nobody new who she or he was. Asked about the vehicle and nobody knew if they even had it. with all the competition on north ave i can go anywhere to get treated like crap.But i will never recommend or come back to this dealer.IF your this bad upfront you can bet the whole process is bad. i am a buyer soon but not at honda. read more

Always had a good experience w/ Honda. I bought 2 cars there. I had my cars serviced there always. Last Sunday was a horrible experience as I scheduled for oil change and tire rotation at 8:15 pm. Was there at 8 am coming from a 12 hour shift and was told it will be doneby 9:23. Inspection showed a nail on the front tire and was told another hour since they were short staffed. Waited another hour and waited another 30 minutes. I asked my advisor Peter how long it will be and was told that they are working on it. All the people came after me already left. It was at this time I decided to take the loaner. Not happy w/ the wait and serviced last read more

The intake and appointment were all very smooth for my 2025's first oil change and multi-point inspection. McGrath Honda of Elgin is a great place to buy and then maintain a vehicle. read more

Just wanted to share what a great experience we had purchasing our new 2025 Pilot. Luis was so helpful and knowledgeable about the cars features and the whole process at McGrath. it was truly a pleasant experience. read more

Great Communication! From the time I came in I had someone helping me right away to check in for my oil change. Marc was very friendly and efficient. The process was smooth and fast! read more