Refused to honor the Extended Ford Protect Warranty. Many e-mails have gone unanswered. Now time to…read moresee how useless Ford Canada will be?

From the owner: HIghland Ford is the Soo's longest standing New Car Dealership. It's also the Soo's only full…read moreservice Dealership. Highland prides itself on being a full disclosure store. We offer fair, ethical, and honest service. The staff is enthused about working here, and that translates into the relationships built and established with all of our customers. Whether you are in the market for a new or pre-owned vehicle, need maintenance on your vehicle, a complicated repair completed, or would like to put some bling (accessories) on your ride, we do it right here. If you need a fender bender repaired, our Collision Centre will do that for you. They deal with all insurance companies. You need rust proof applied, or a full on car wash, wax and detail....we got that too.. Have to have an oil change done on a Saturday? Our offsite Quick Lane can do that for you. There's a reason our business continues to grow exponentially year over year. Highland Ford The Fun Place to Buy a ca

If I could give them a zero I would...pushy, lying salesman, makes you sign a peice of paper to…read moretake to his boss to make a commitment on a vehicle, plus doesn't reveal the whole truth about accidents on the vehicle, and when they thought they would lose a sale (they did) they thought by giving me 3 free years of warrenty would be ok. Even when looking around at other dealerships about Toyotas service records on vehicles...they had installed a block heater twice on the same car...get real Toyota and get better sales people who know what they are doing I will never do business there ever...

Learn to treat all your customers with respect no matter their age. When you say you'll call back…read morewithin a week, call back. Don't take advantage of older women just looking to purchase a used car. Don't make her call you multiple times before getting a response. and detail all your used cars before they get driven off the lot. rude.

Danielle was amazing very detailed, went out of way to try to get best deal and cater to requests,…read moreJulie made finance a breeze. New VW atlas so much control the 4 motion awd is awesome for any terrain condition. Highway driving was amazing. The light at night on interior soft and cozy I just wish it extended to second and third row as well. Overall very happy and excited for future travel and work.

Nissan service is second to none! Whenever I bring my car in for service I always pick it up shiny…read moreand clean. It's the little things that make a big difference! Definitely recommend Nissan SSM!!

I recently had my vehicle in the body shop for repair of a fender bender! I cannot begin to express…read morehow wonderful the service was. Jim Eckola the manager went above and beyond to accommodate me. The repair of my car was pristine. I would definitely recommend this dealership and their body shop!

While visiting in the area the water pump in our Chevy Silverado completely failed. We were 300…read moremiles from home and stranded. My husband called Rodenroth Motors and described the critical situation we were in. He was told there was no way they could help us for at least 9 days, even after my husband again explained that we were far from home with no transportation. We were told it was difficult to move appointments due to scheduling issues and they were short on mechanics (keep in mind, even scheduled doctor appointments are rescheduled in order to accommodate unexpected emergencies). Perhaps if the General Manager were to find himself stranded far from home, being refused emergency repair service he would be more compassionate and inclined to train his staff on how to handle this type of crisis. Needless to say this whole experience was very stressful and ended up being much more costly than should have been.

I've purchased 5 brand new fords personally since 2018. Plus an entire fleet of F250 (fleet size 60…read moreunits) always upgrading with new as they aged, dealer in Tillsonburg, Beamsville, Mississauga, Oshawa, Brampton, Sudbury an on and on BUT i have never seen such a terrble level of service as Maitland ford in sault ste marie. OBVIOUSLY i,m a Ford fan but since moving here and recieving the level of service I have. Chevy is looking a lot better. I'm not talking about one visit, it sucks consistantly over three consecutive visits. Stay clear of this Place

We have been dealing with Maitland for approaching 20 years. They have been consistently wonderful…read moreto deal with from delivery through to service afterwards for the life of each vehicle. Everyone from management through sales and service has been stellar. No one is perfect and mistakes have occurred but on balance, those mistake are few and were acknowledged and rectified by Maitland immediately. We're grateful for the wonderful service over the years and expert guidance and support in every respect.