I would like to leave negative stars. We have been long term customers of this dealership and have experienced multiple instances of disappointment. The most recent was when we purchased a used - 220,000 mile vehicle and overpaid significantly for it, we were promised two measly free oil changes. Each oil change was met with "no record of this and that" and "we can't honor it". We called ahead and spoke to Dan in the service department who assured us there would be no issue, upon pickup, they wanted to charge full cost. Where is the customer service? Where is the follow through? Do better Great Lakes. read more

I recently went to this dealership with a friend because we were both in the market for a new vehicle. We were then given separate salesmen to start looking at cars. I ended up with Maurice and my experience was not nearly as pleasant as my friends. I felt as though I was misled several times and then advised to get a vehicle that had damage to the hood and was told they "might" be able to get it fixed for me. This was not even the car I wanted, he told me that car "wasn't good for me" without explaining why. I decided I did not want to proceed with the sale due to this and was pushed by this salesman heavily. To the extent that it became apparent I was being treated differently because I was a single woman there without a man. Once this salesman realized the sale wasn't going to go through he started trying to pressure my friend and telling her confidential information about my loan & to get me to close the deal and attempted to make me feel like I wouldn't be able to secure a deal anywhere else. My friend had Christian and her experience was really good, she ended up leaving with a car. I ended up leaving without a car and needing to have a conversation with the manager. The manager was very professional and handled my concerns. I don't think this is a reflection of the dealership as a whole but more so that specific salesman. read more

I really wish you could give zero stars. Typical bad dealership with Sales Managers who are not good at their job. Arrogant jerk (Dan G) for example was terrible to work with. I can see why their overall ratings are so low. Toyota should take a closer look at this dealership and the people representing their name. read more

We have bought two vehicles from them now. The sales associates were very knowledgeable and low pressure. Super happy with our experience and vehicles. read more

My Highlander I bought was a 2021. After I had it a few weeks, I noticed there were dents in the roof. I am not tall enough to see these normally, so it took me seeing them from the steps in my garage. I called them right away as this was a certified vehicle and this should not have been sold without the repairs. I spoke to Jose who promised to look into it and call me back. He ghosted me even after many attempts to call him back and find out what they could do about my car. Shame on me for not checking it out top to bottom before I left, but this is shady to pass this off to a customer and then stop returning my calls when I brought it to their attention. So, beware when buying from this dealer, they will try to slip one past you, or better yet, take your business elsewhere where they are trustworthy and do the right thing. Lesson learned. read more

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I've always scheduled my cars to get serviced at Great Lakes Toyota / Subaru and I've had great service, even with my longtime friend and sales person Mike Goebel. Today I was greeted by the service department and I have a new Camry and I've had my last 2 oil changes free of charge, and was promise the one today was free as well by the scheduling department and told that I would have them free of charge till 25K. The service person today did not honor that, and actually had a, sorry take it or leave attitude. I would have never brought my car in today, not knowing it wasn't free. I would have chose another convenient time, as my mileage is 24640. Now I'm possibly considering other places to get my service done. read more

Bought my " new to me" Chevrolet Equinox " it was in pristine condition and drove like a new car. Kyle was amazing and informative as we made our decision with no high pressure at all. We then met Grant , he took his time and explained all the paperwork and options for the warranty we wanted . Honestly..I have a lovely new vehicle, and feel like a part of the family ! I will absolutely recommend anyone I know to go there . read more

I had an issue with my Subaru stalling out shortly after start up, unfortunately it is an intermittent problem and doesn't happen every time. I took my car there to have them diagnose the problem. Since they couldn't find an error code, they said there was nothing they could do. That doesn't seem like good mechanical troubleshooting if you can only diagnose something if it gives you an error code. I guess I'll have to find another location to go for Subaru work. Additionally, when I was shopping originally for my hatch back Impreza, I let them know what I was looking for. A salesman called me back and said he had an Impreza for me to look at and I asked if it was the hatchback version. He said he had one that was being sold right now; so not helpful sales people either. I ended up going to Cleveland to find what I wanted. read more

Many used cars on lot have mechanical codes. Also, if you put money down and are approved for a loan, if they get a better deal they will kick you to the curb. Not the quality dealership they once were. read more

took rav4 in to be looked at ,said wires chewed off from mice (toyota now uses soybean oil for plastic wires go fig). said 1700 bucks to fix, call 3 days later said after they took apart that the wires some how touched and killed the computer and now 2700 bucks. pick up car 3 days later and saw parts missing on car they forgot to put back on ! and the price is now 2900 bucks . leave dealership get down road turn on AC and thats now after they take apart dosent work !! and it worked fine till they did what they did. so 2900 bucks and no AC . never again will i ever ever go back to that dealer for anything! read more

Complete clowns, I changed my spark plugs in a Corrolla and the plugs are on top of the engine, then covered with a protector. Oil was in my cylinder around spark plug, and these morons told me it was from an oil change. I would like to know how oil gets down under the cover and into my plug. 1st class morons! read more

I took my car in for a knocking sound coming from the engine. Sounding like a noisy valve. Not only did they not wanted to fix it because the car was still under warranty. They pretended they could not hear anything. Then they wanted to charge me 140 bucks for doing nothing. And when I explain to the manager the problem he got mad and told me to get my car and never come back. And when I went to get my car I head the knock and told the person working there at the time to come listen to it he Said to me there is wrong with your car and I should take it somewhere else. What sad is I used to tell everyone what a great cars Subarus are and I was going to trade it in for one the got better gas mileage because I have a legacy gt. But since I'm not aloud back to the local subaru dealer there is no was I will be buying a subaru. I'm going back to honda. I don't know how honda service department is because never had one that needed fixed read more