Jason Stutzman took care of everything. I had questions about the vehicle I purchased and he made…read moresure everything was taken care of properly. Also, a shout out to Heath in the service department. At the last moment he came through to help me. Took care of my questions as well!

Ordered 2 keys, no fob, cut/sold spouse 1 of each, then had the BALLS to charge misc shop fee to…read morecover other parts....WHAT OTHER PARTS ARE RQUIRED FOR CUTTING 2 KEYS, which they already charge $30 EACH to cut?!? Go Anywhere Else!!!

To put things simple, a dealership lie left a wheelchair- bound child riding in the back of a car…read morethat could catch fire or explode. Furthermore, they instructed me to sue the previous owner of my car (who is a longtime customer of Warner) because the dealership rather see him get sued than provide me warranty coverage. A dealer error, which they tried to lie about now has me thinking about selling my car which I have only had for 3 weeks. Let alone paying the $700 I was quoted to disassemble the vehicle that they provided faulty service and parts on. Neither the service manager or the dealership owner know how to return phone calls, emails, or written letters asking for help in resolving this problem. I've had to exhaust time and money contacting the Better Business Bureau, the NFADA, media outlets, and attorneys to have this simple problem fixed. As a first time owner of an American car, a General Motors Product and a Buick Vehicle, this dealership has made it the last time I will buy any of these ever again.

OUTSTANDING CUSTOMER SERVICE! Sales reps are knowledgeable and friendly! Great customer…read moresatisfaction end to end on the sale and after care of a vehicle! Brad Johnson was a fantastic sales rep! I'd recommend him to anyone who wants a solid sales rep who genuinely wants to satisfy the customer rather than his quota. He'll get you in to what makes you happy and will work to get the financing you want! Thank you so much for all you've done for us Brad!

We almost didn't drive over to Ohio due to reviews…read more However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle.

While I wouldn't call them scam artists, the sales process felt very much like dealing with a…read morehigh-pressure volume dealership rather than a business focused on customer relationships. My wife and I spent five days negotiating a deal on a Yukon. We secured financing, underwent hard credit pulls, and reached a final agreement around 3:00 PM on a Tuesday. We were told the deal was settled and were instructed to arrange transportation for my trade-in vehicle and send a deposit once shipping was confirmed. Within an hour, I had secured vehicle transport and informed the salesperson that my vehicle would be picked up the following day. I received no response until 9:00 AM the next morning, when I was informed that the Yukon had been sold the previous afternoon because my deposit had not been received in time. Technically, they may be within their rights. However, the reality is that my deposit would not have been seen or processed until the next business day anyway--around the same time I received their response. After five days of negotiations and being told we had a deal, it felt like our commitment meant very little. What made the situation even more frustrating was that they immediately attempted to sell me a different vehicle from their inventory rather than address what had happened. In the end, we were left with a hard credit inquiry, time and money spent arranging transportation, and no vehicle. Nothing illegal occurred, but the experience left us feeling like just another number rather than a valued customer. If all things are equal, I would strongly recommend taking your business elsewhere. A deal should mean something, and customers deserve better communication and follow-through than what we experienced.

Process was very easy! Got the Ford Bronco Heritage Addition! ABSOLUTELY love it! Anthony always…read moregoes above and beyond to help us! Thank you so much!!

Tom and his team are world class. Highly recommend. Great service and awesome selectionread more

"Serious concerns about paperwork and signatures - documentation included."…read more My experience with Taylor Kia of Findlay has been extremely distressing and is still ongoing. My husband and I are both permanently disabled. I live with autism and PTSD, which makes high-pressure environments very difficult for me. Despite clearly stating multiple times that we could not afford and did not want to take out a loan, we left the dealership in a situation where a loan had been created in our name. Several serious issues occurred during this process that I am now disputing. * Documents containing my signature that I did not sign. One document shows a computer timestamp of 5:07 PM on Dec 18, 2025 and contains my signature. However, our home security camera shows my husband arriving to pick me up at our home, and we did not pull away until 6:04 PM. The dealership is approximately 1.3 miles away. This timeline raises serious questions about how that document was completed. * Repeated or identical signatures across multiple documents. Several signatures appear identical and do not match how I am physically able to sign my name today due to medical limitations. * High-pressure sales environment. At one point I raised my voice after repeatedly explaining that we could not afford the vehicle and did not want financing. * Significant financial discrepancy. Vehicle valuation sources such as Kelley Blue Book show a large difference between estimated vehicle value and the loan amount currently listed in my Capital One account. Because of these concerns, I have begun filing complaints and requesting assistance from several organizations, including: the Ohio Attorney General Disability Rights Ohio the Autism Society I am also preparing documentation to present to law enforcement regarding the disputed signatures. This situation has caused extreme financial and emotional stress for our household. I am sharing this experience so that other consumers--especially disabled consumers--can be aware and take extra care when dealing with this dealership. I hope this situation can be corrected and resolved appropriately. If you have read my BBB complaint, The business letter clearly did not touch any type of topic that would lead to my meaning of resolved appropriately. I do plan on clarifying the reasons very soon. There is only so much space in a review to detail more than I already have.

Had a flat tire on a road trip and the staff were nothing short of friendly and helpful, calling…read morelocal tire shops in order to help us out when they didn't have what we needed in stock.

Bought my " new to me" Chevrolet Equinox " it was in pristine condition and drove like a new car…read more Kyle was amazing and informative as we made our decision with no high pressure at all. We then met Grant , he took his time and explained all the paperwork and options for the warranty we wanted . Honestly..I have a lovely new vehicle, and feel like a part of the family ! I will absolutely recommend anyone I know to go there .

I would like to leave negative stars. We have been long term customers of this dealership and have…read moreexperienced multiple instances of disappointment. The most recent was when we purchased a used - 220,000 mile vehicle and overpaid significantly for it, we were promised two measly free oil changes. Each oil change was met with "no record of this and that" and "we can't honor it". We called ahead and spoke to Dan in the service department who assured us there would be no issue, upon pickup, they wanted to charge full cost. Where is the customer service? Where is the follow through? Do better Great Lakes.

Bought a car from here. Brittany Jackson was amazing. but brought my car in for an oil change…read more and when it was done. I have a stabilizer trac error. and no ABS or Trac Control. it wasnt like that before. and was told it was nothing they did. and would have to pay to have it fixed. shouldn't have to pay for it. if it wasn't like that before.

Stellar purchase experience…read more While we live 90 miles away in Columbus, I reached out anyway because they had the exact color and configuration in the model we wanted. We'd already decided on the car after driving one much closer to home, but we had trouble getting a response from the salesperson who'd helped us with the test drive, so after a couple of attempts we gave up and moved on. When we connected with Keegan at LaRiche, we were able to quickly put together a compelling deal quickly and easily via email/phone, and then we simply dropped in, signed, and drove the car home. I don't know what else to say, because it was just that pleasant and easy.