I am very pleased with the work done by LaRiche's Detail shop. I dropped my car off before 8 a.m…read more and a service tech (the gentleman who ended up detailing my car) drove me to work. The results were better than I'd even hoped: residues of various kinds buffed off the exterior, all stickers removed from windows as requested, interior absolutely spotless with vinyl and leather reconditioned. Mine is a 14 year-old car that not been detailed in 5 years and it looks almost brand new! The only (minor) issues: *Floor mats were very wet and needed two full days to dry *Communication with main service dept very poor- when car was returned to me, I was told to pay at the detail shop. When I drove back to detail shop, was told I needed to pay at dealership down the road or pay over phone with cc. A minor inconvenience, but one that could have easily been avoided. *Website does clearly state that headlight restoration is a separate fee. I will definitely be recommending this detailing service. Thanks, LaRiche.

Horrible experience. Their service center provides the most horrible customer service possible…read more Brit, a service employee, straight up lied on multiple occasions to my face and over the phone. Would not help when I asked simple questions or gave attitude when I ask if I could get clarification on an issue. Multiple times she said she would do something then never did. When asked to contact another dealership to get information on am issue she said she would not do it. This is exactly why people dislike dealerships and this experience was so much worse than I had hoped for. I was recommended to come here and I wish I hadn't. If you can help it go somewhere else.

Super impressed with the entire team. Davron, Andre, and staff are just nice people. They make the…read moreentire process simple, friendly, and low pressure. I got the exact vehicle I wanted way faster than I was anticipating. Will be back!

Yall should ask for Riley he is a good guy helped me out took a f150 into service and went to pick…read moreit up they were supposed to charge me 100 dollars but he took care of it great guy!

I have always had a great experience there. Service and sales. I just keep going back. Ask for…read moreEddie.

Jason Stutzman took care of everything. I had questions about the vehicle I purchased and he made…read moresure everything was taken care of properly. Also, a shout out to Heath in the service department. At the last moment he came through to help me. Took care of my questions as well!

I would like to leave negative stars. We have been long term customers of this dealership and have…read moreexperienced multiple instances of disappointment. The most recent was when we purchased a used - 220,000 mile vehicle and overpaid significantly for it, we were promised two measly free oil changes. Each oil change was met with "no record of this and that" and "we can't honor it". We called ahead and spoke to Dan in the service department who assured us there would be no issue, upon pickup, they wanted to charge full cost. Where is the customer service? Where is the follow through? Do better Great Lakes.

I recently went to this dealership with a friend because we were both in the market for a new…read morevehicle. We were then given separate salesmen to start looking at cars. I ended up with Maurice and my experience was not nearly as pleasant as my friends. I felt as though I was misled several times and then advised to get a vehicle that had damage to the hood and was told they "might" be able to get it fixed for me. This was not even the car I wanted, he told me that car "wasn't good for me" without explaining why. I decided I did not want to proceed with the sale due to this and was pushed by this salesman heavily. To the extent that it became apparent I was being treated differently because I was a single woman there without a man. Once this salesman realized the sale wasn't going to go through he started trying to pressure my friend and telling her confidential information about my loan & to get me to close the deal and attempted to make me feel like I wouldn't be able to secure a deal anywhere else. My friend had Christian and her experience was really good, she ended up leaving with a car. I ended up leaving without a car and needing to have a conversation with the manager. The manager was very professional and handled my concerns. I don't think this is a reflection of the dealership as a whole but more so that specific salesman.

We were 5.5 hours into our trip to Florida from Michigan when the check engine light came on and…read morethe acceleration went from 70 to 40 on I75. YIKES! This was 3pm on a Friday right after Christmas. During our call a nice service advisor explained they were busy but to come in for diagnostic to see if vehicle was safe to drive. Once there, Alex Bibler, Assistant Service Manager, helped us. We were gone within an hour after diagnostics indicated the air filter sensor strap wasn't making a solid connection. (On Monday of this week our local Cadillac dealer changed the oil and inspected the air filter). LaRiche took it for a test ride, washed our car and detailed the interior. We'll front seats forward. (Car was packed to the gills) Unbelievably they did all this without charging us anything. Alex is our trip hero! He exemplified everything you'd want in a great service encounter.