What a great place! I was super happy w my experience here. Dr Baxter and staff were so warm and…read moreknowledgeable and also efficient in taking care of my sick kitty. Pricing was also reasonable. All the reviews were only about dogs so I wanted to add my experience on how they handle cats w perfection.

I'm so thankful for Herndon Animal Medical Center. I came to Dr. White for a second opinion, and…read moreher careful judgment and attentiveness saved my little girl's life. She recognized how urgent my dog's condition was and guided us to the right care quickly. Everyone at the center has been very kind. I highly recommend them.

Dr. Newhart and the team at Vet in a Box gave our boy Bean the most compassionate and exceptional…read morecare during the hardest month of our lives. Bean's health rapidly declined over the past few weeks, and after 14 wonderful years with him, saying goodbye was heartbreaking for our family. Throughout everything, Dr. Newhart and his staff were incredibly attentive, patient, knowledgeable, and kind. They treated Bean with so much love and dignity and made him feel peaceful and comfortable in his final moments. Their genuine care for both Bean and our family meant more to us than words can express. We will always be deeply grateful for the support, compassion, and beautiful care Vet In A Box gave our sweet boy.

Dr. Newhart came through when we needed it most, even though we weren't a regular patient. My sweet…read moreTyberius' health declined very rapidly over the weekend & we had no choice but to put him to sleep. He was suffering so terribly, but we couldn't find anyone available same-day to come take care of Ty. Vet in a Box not only came through for us, but came when it was most convenient for us. Dr. Newhart was incredibly kind, patient, respectful, and professional throughout, giving us space and time to say our goodbyes without for a second making us feel rushed. He let us feed Ty his favorite foods, enjoying every last bite. When the time came, he let us grieve in our own way, while quietly and reverently walking us through each step of the process. I can't thank Dr. Newhart and Isaac and Vet in a Box enough for being there for us when we needed it most. Thank you! Thank you thank you. Without you, Tyberius would have been forced to suffer through another difficult night needlessly. I'm so glad he was able to go in peace, surrounded by friends, family, and a wonderful veterinarian, all in our own home. Thanks for all you do!

Phoebe had her second grooming and was not so pleased at being a bow-head . However- note her super…read morefluffy legs!!

What fabulous, professional visits we've had recently with our rescued kitten & adopted golden…read moredoodle puppy. The administrative staff, vet techs & especially Dr. Ludwig were outstanding. Yes, it's a big, busy veterinary practice with grooming, boarding, etc. services as well as pet healthcare. Each person with whom we interacted gave us their undivided attention with practical advice, professional courtesy & reasonable pricing. If I could give them ten stars, I would! Maureen Clarke

Overall, I had a pleasant experience with Great Falls Animal Hospital (GFAH). I learned about GFAH…read morethrough the rescue where we adopted our puppy. It also helped that GFAH has a promotion/arrangement with the rescue to provide a free first exam (a savings of about $130). I thought Dr. K was super professional and very gentle with our pup. She provided plenty of information and advice especially in regards to some previous infections and treatments that our pup had and received while living that shelter life. Also, I thought the staff was super friendly both on the phone and in person. For instance, It was fairly easy to make (and change) an appointment on a Saturday - perhaps, we were lucky in that aspect. Even though the pup and I had a great experience (I probably had a better experience than the pup), I'm not 100% sure that we will make this our primary vet service due to its distance from where we live (about 45-60 minutes). However, if you live in or near the Great Falls area, I highly recommend GFAH. Although many vets tend not to let you know how much various treatments will cost until it's time pay, I really appreciated that Dr. K had no problem telling me how much our pup's boosters were going to cost during his examination.

I would not go there if you paid me! I was told by one of their vets Laura Cook that if a dog…read moregrowls at you it must be put down!!!! This Dr should not be a vet - a Rescue dog was adopted out 2yrs ago & bit the adopter last nite. After investigation it appears to be ( as in most cases) owner error. We. As a Rescue, make each adopter sign a contract which clearly states that dogs must come back to us if the adopter cannot keep them for any reason. Dr Cook put this little dog down without my permission, then told me, without any compassion, that the dog was dangerous & any dog that growls at you should be put down We know that little dog, all he needed was to be rehomed as an only dog and a few sessions with a trainer. Sadly this little dog lost his life because a dumb vet told the adopter it needed to be done! PLEASE Vets stick to what you know, practice medicine & leave dog training to respected trainers

Glenvilah is a great local vet! They are knowledgeable, kind and honest. I appreciate how thorough…read morethey are and how careful they were with handling my fur baby, especially when it came to vaccinations and nail trimmings. Prices are decent and they are upfront with everything.

Honestly one of the best AND CLEANEST clinics I have taken my son to! All of the Dr's truly love…read morewhat they do and are very knowledgeable. Would recommend to anyone with a furry friend

Responding to the business owner's response: 1. I primarily…read moreasked for an annual checkup as my dog has diarrhea every couple of months and that's normal for him. Despite that info, your team made a strong case about selling prescription treatment and you admitted to me verbally that your technicians didn't communicate that and weren't well trained. 2. When the technician lady I spoke with yesterday kept on cutting me off and saying that I was the one who rejected the heartworm test because your hospital "always" does things right, yes I got frustrated. I told her I was going to hang up and that I would find another hospital because I didn't want to continue being talked over and gaslighted. In my perspective, a proper response from your team would have been "I am surprised to hear that wasn't relayed to you. There must have been a mistake." And not "Our hospital always asks the owner so it must have been you who rejected it" esp when she couldn't find any records 3. Lastly it is my bad for assuming that the technician was the doc's wife. I am truly sorry for that. Being Korean myself and supporting a lot of Korean establishments in NOVA, I see a lot of husband-wife businesses. That lady's demeanor said she didn't care about losing my business at all so I assumed she was related to the owner. I am sorry as it was a cultural misguided assumption. Since you say that you are hoping to improve, my sincere feedback for your hospital is below: 1.) Please take some time to improve on empathy and customer service. Take a moment to listen to the customer. Please refrain from being defensive, cutting people off, arguing back, etc. I have never in my 20+ years in NOVA have come across an establishment where I felt the communication was this difficult. 2.) Kindly take the time to talk with patients & train your technicians on products they are selling, on customer service, on promoting clear/transparent processes. Yes you treat animals. But you are the main communicators with those pets' owners. Does a doctor at the hospital only checks up on the patients and prescribes treatment? No - they talk with family members, clearly explaining and assuring of what they are going to do and train their nurses to best assist with the treatment. That is part of the job and is a huge part of patient care. I have a right to my experiences and to share my perspective as do you. Please don't accuse my experience as being slanderous and unfactual. Obviously there was a lot of miscommunication but maybe that in itself can be a starting place for you to reflect on how to best mitigate those problems in the future. I wish you and your business best of luck. ---- It's not worth the stress, people. Please don't be swayed by the prices & look elsewhere. Three main reasons why I'm taking my dog elsewhere - Unclear Practice/Process, Poor Communication, Aggressive Attitude toward customers. A couple of weeks ago, I brought my dog in for an annual checkup. He was having diarrhea but I wasn't too worried as it happens occasionally, but since my dog's annual checkup was due in a month or so, I thought why not bring him in early just to check? I relayed this as I checked my dog in. Then a headache ensued with their technicians trying to sell my husband this comprehensive treatment plan to my dog. I was so confused - how could there be a treatment plan when the results of the bloodwork wasn't even out? When I went to pick up my dog, I told the doc - I get all the other shots you're giving my dog, but "what's the difference between getting my dog prescription food vs. feeding him a bland diet for his diarrhea?" And the doc said, "you don't have to cook." ...I was baffled. There was a miscommunication, a large part of it was due to undertrained technicians which the doc admitted to, and yet he had a standoff with me for 30 minutes. Whatever, I just wanted to take my dog home. THEN, a couple weeks later today, I was ordering heartworm medicine through Chewy and they declined it. I call the hospital and this Korean lady whom I assumed to be his wife based on how she was asserting herself, tells me that my dog didn't get his annual heartworm test. I asked her why then didn't they tell me when I went in for a checkup and then she aggressively argued that she's sure that someone must have told me. She looked in my records, but there was no record of me saying I declined the heartworm test, because I didn't. Yelp-fam, I told you the facts. You decide if the headache is worth it. Prices are great. But if you're anything like me and want the absolute best care for my dog and be treated in a professional/kind way, then pay a bit extra to get care elsewhere. Walk away. Also, DM me your favorite vets in NOVA. Looking for a new one for my fur-best friend.

I would recommend this animal hospital to anyone! My dog is normally sensitive and fearful but the…read morekindness from the vet and staff have made him more comfortable. Dr.Chun is a very skilled doctor. I would give 10 stars if I could!

Lucky's been going here for a few years. The staff are always friendly. They matter to him…read more Internal opinions differ on his care. I hope they'll keep going in their current direction.

We have owned Greyhounds for nearly 10 years. Dr. Mitchell is very knowledgeable about Greyhounds…read more Physiologically, they're different from other dogs. But that's not the only reason we use them. The staff there -- from the Veterinarians, to the Vet Techs, to the desk staff -- are amazing. It's clear that they ALL love the animals as much as the animals' owners do. I am totally comfortable going there and knowing that everything they do is with my pets' best interests in mind. Thank you AMC.

The staff and doctors are so patient and kind. my dog is super anxious. They will accommodate her…read moreto make the experience less traumatic.

Great staff and well run clinic. Lots of follow up calls and reminders for upcoming check ups…read more Highly recommend the pup plan and paw plan. While not insurance it's a great deal for preventive care and regular check ups. We've had the plans since we brought him home.