Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

From the moment I called the office in a panic with an ear emergency, I was treated with kindness…read moreand respect. I received a same day appointment with Dr. Katherine Ryan. Under her knowledgable and gentle care, the issue was immediately solved. Afterwards, I was given a hearing test by an equally competent doctor (sorry, I forgot her name). Everyone in the office was supremely helpful, even bringing me a cup of fresh, cold water to drink. I truly felt well cared for in this office and I highly recommend Dr. Ryan, her assiciates and team supporters. Thank you for making me well! Beverly Russo

Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

Dr Kieff seems like a pretty good ENT. The audiologist is very nice and (as far as I could tell)…read morevery competent & thorough. The admin staff, however... For some reason they use both MGB Patient Gateway and AthenaHealth, and it appears that they don't have either one set up properly. As a result, they besiege patients with reminders, confirmations, and early check-ins. Seven calls in less than a week. Text after text. (After STOP after STOP.) Emails upon emails. I called to make an appointment. No sooner had I hung up than the phone rang with their number. Thinking they were calling back to let me know there was a problem or something, I rather foolishly answered. Nope. Automated reminder about the appointment I had literally just made. Productive! And their response? Breathtaking lack of empathy, self-awareness, and responsibility. It's not their fault. Nothing's their fault. Never. Why are you even talking to us about this? Can't you see we're not interested? Twice as frustrating as all the calls and messages combined. "The computer did that, not me." Um, actually, only half the calls were from the computer. The rest were from two of them sitting five feet apart who didn't coordinate. Can't blame the computer for that! "We don't control that." Really? Who do they think controls it? Because we're old enough to see a lot of doctors pretty often in this house, and they're the only ones with this problem. And, as has been elsewhere observed, they have a bizarre obsession with having a credit card on file so they can bill the patient for whatever, whenever. On my first visit, I pulled out my Apple Card (which does not have any visible card information) and they just about lost their minds. They nearly refused to keep the appointment because they couldn't make a copy of it in case they needed to charge me later. (Spoiler alert: they didn't.) They had to get Dr Kieff to make a special exception to their policy. And, as with the notification problem, this appears to be entirely because they don't know and don't care how the technology the practice depends on actually works. While I was in the waiting room, the person ahead of me checking out was complaining about the exact same thing. And they got the exact same dismissive response I eventually got, along with some very unnecessary sarcasm. When my turn came, the minute I told them I was frustrated by this, they sternly told me to leave. (Which I did, never to return.) I think they knew I was going to ask to speak to the Doctor about it since they clearly didn't care. They're also the ones that answer the phones and open the mail. My guess is that while they surely generate a lot of these types of complaints, they're also able to keep those complaints from ever making it to the doctor. So I suspect Dr. Kieff, who, again, seems like a pretty decent ENT, is not aware of much of this. Which is a shame.

Dr. Rounds is amazing and left me with no visible scar for a zygomatic break, so glad he was my…read moredoctor!

The same day that I had an appointment with Dr. Mark Rounds, I had another appointment later on in…read morethe day with Dr. Alan Lim and I clearly made the right choice to go with Dr. Lim. I'm someone who usually does a lot of research on any product or service that I buy. But sometimes I don't have the time and skip it, I wished that I hadn't with Dr. Mark Rounds since I have seen that he has a lot of negative reviews on various doctor ratings websites, and now I know why. Dr. Rounds is quite the harsh, brash buffoon of a doctor that doesn't want to take the necessary time to describe surgical procedures or medication side effects or whatever else really. When I had pertinent questions to my orbital "blowout" floor fracture his response was "stop reading up on stuff on the internet" quote-unquote exactly. Later on in the conversation it was the exact same response in another vital question. But for me that is unacceptable. I'm not going to rely on a doctor's decisions 100% without asking him questions on some of them. It is my eyeball and my face that we are talking about so yes I want to know 100% exactly what we are going to do and every ramifications thereof. I feel sorry for any other naïve patient that doesn't want to know all the details of a potential surgery, how can they be that credulous before being cut into. A relationship between a doctor and patient has to be very upfront, candid and open to all the necessary details of one's health condition and surgeries, and you won't find that kind of genuine sincerity with Dr. Mark Rounds.

Mark Rounds is pretentious and impatient, acts like you are not worth his time, does no reading on…read moreme as his patient, and if an issue that should be in his wheelhouse even takes slight research or extra time on his part, he is unwilling to do it. After going to him 3 times, I was better off using ChatGPT for 30 minutes.

The same day that I had an appointment with Dr. Mark Rounds, I had another appointment later on in…read morethe day with Dr. Alan Lim and I clearly made the right choice to go with Dr. Lim. I'm someone who usually does a lot of research on any product or service that I buy. But sometimes I don't have the time and skip it, I wished that I hadn't with Dr. Mark Rounds since I have seen that he has a lot of negative reviews on various doctor ratings websites, and now I know why. Dr. Rounds is quite the harsh, brash buffoon of a doctor that doesn't want to take the necessary time to describe surgical procedures or medication side effects or whatever else really. When I had pertinent questions to my orbital "blowout" floor fracture his response was "stop reading up on stuff on the internet" quote-unquote exactly. Later on in the conversation it was the exact same response in another vital question. But for me that is unacceptable. I'm not going to rely on a doctor's decisions 100% without asking him questions on some of them. It is my eyeball and my face that we are talking about so yes I want to know 100% exactly what we are going to do and every ramifications thereof. I feel sorry for any other naïve patient that doesn't want to know all the details of a potential surgery, how can they be that credulous before being cut into. A relationship between a doctor and patient has to be very upfront, candid and open to all the necessary details of one's health condition and surgeries, and you won't find that kind of genuine sincerity with Dr. Mark Rounds.

Excellent care by Dr. Ibrahim. He listened to me and was very kind. I'd go back there any time I…read morehave need of an ENT

Best ENT care. Understanding, responsive and always fits me in when I need to be seen.read more

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

We LOVE Dr. Pronchick and couldn't be any happier with her as our newborn's Pediatrician! She is…read moreempathetic, thorough in her examination and not rushed. Perfect bedside manner too. You know when you meet someone who is exactly in their right line of work for their personality? They tend to have an extra dose of magic to what they do? That's her! Our son was born mid-pandemic and the practice took loads of precautions to keep the healthy babies safe, which I appreciate since his first appointment was at 4 days old. Also, Dr. Yuan is fantastic too and the snazziest dresser with loads of advice and tips! Lastly, the gentleman at the front desk (forgot his name) is the best person to field your call. So effective and courteous. They should promote him or have him do the training for everyone!

I have been seeing Doctor John Cohen for my entire life. My parents told me that when they were…read moreexpecting me, they went in to this office for a consultation with Doctor Cohen. They were nothing short of amazed. They told me how Doctor Cohen was very welcoming and how the atmosphere really reflected a quality experience in the office. Doctor Cohen advised my mom with nothing but the best advice possible during her pregnancy. He was very welcoming and took his own personal time to return all her phone calls and get back to her with the information that she needed. In today's world, that is hard to come by; especially for a doctor. When I was born, I was told that he arrived at the hospital immediately to check me out, and examine me. As I grew and matured throughout they years, I went to Doctor Cohen every year for a very comprhensive physical consisting of proper growth and weight analysis, immunizations, blood tests, and booster shots. In my teens I developed a great relationship with Doctor Cohen. He became not only a doctor to me, but a great mentor, advisor, and friend. He always knew what I was doing, made me update him on my new accomplishments, and took the time after my appointments to chat with me about anything that I wanted to. He was so open, and provided valuable knowledge and guidance to me during this time. He truly does know his patients, and does not rely on notes for his memory, he is that good. I'm going to be 23 next month, and I am in graduate school. I love Doctor Cohen so much that he is STILL my primary care physician. I look forward to going to see Doctor Cohen every year and to talk to him every year about my life. He truly is one in a million doctors out there. If you have him, you are very lucky to have him your life. Now that I am probably going to the last appointment of life with him tomorrow, I will never loose touch with Doctor Cohen. I plan on dropping by his office, and talking to him in whatever ways I can. I don't want to loose such a great person in my life that helped me become who I am today. Thank you so much to the staff and doctors at Newton-Wellesley Pediatrics. They will provide you with an outstanding newborn, childhood, teen, and young adult care for your children.