I made the mistake of signing an automatically renewable lease, with sixty days notice required if…read moreyou aren't going to renew. Don't ever do that. Prior to my lease officially renewing, my job transferred me across the state. I explained the circumstances to management. I couldn't give sixty days notice but they didn't care. It was my fault for signing a crappy lease so I want to give others fair warning to read the contract and not do the same. On the day I moved in to my apartment I had no fridge and a dirty floor. And then when he did show up with an old fridge, the maintenance man wanted the movers that I was paying by the hour to help him move it in. I had multiple issues with my radiator not working. I lost count of the times maintenance was out to fix it. Each guy who came out swore it was a different issue then the previous guy and then promised he fixed it. The neighbors were not that bad. The next door neighbor would occasionally have loud fights with her boyfriend. My biggest issue was the smoking outside my apartment.

Worst experience of my life!!!!!…read more Please stay away from Vanguard Properties!!! They do not care about you AT ALL, all they care about is money. I lived in 2 of their properties. The first apartment everything was fine for one year until one day a new person moved to the apartment above me. This neighbor chained smoked cigarettes all day (with the windows closed) and made the ENTIRE building reek of cigarettes. I had it the worse because I was directly under them so my entire apartment smelled like pure smoke. It was hard to breathe, I had a bad cough, bad headache and my eyes burned. I stopped having my friends over because they would complain about the headache they had from being in there. I begged management to do something about it but that's when I learned they allow smoking in all of their properties. They told me I could break my lease or they would move me to another one of their properties. Thats when I moved to their second property that I lived in. The second apartment was also fine for the first year, and then once again I got unlucky. A new neighbor moved into the apartment under me (right when my lease renewed). This new neighbor was way worse than my previous experience because he would party EVERY.SINGLE.NIGHT. There was music blasting every single night, ALL NIGHT. He would smoke cigarettes and weed every single day/night as well. I felt like I was living in a bar. I was living in hell once again. I called the police, they told me I had to deal with it with management. I called management and they told me I had to deal with it with the police. NOBODY CARED! I was once again having to beg and plead for someone to do something and management did absolutely NOTHING. I called them almost every day and they would ignore my calls and emails. I even spoke to the neighbor and he did not care. Management never helped me at all. I asked them to let me go and they said I could only leave if I broke my lease (pay 3 months of rent) and that they had already moved me before so they would not be doing that again. I was so sleep deprived, depressed, and had such a bad headache (from lack of sleep and from all the smoke) that I unfortunately had to move forward with breaking my lease. I was a great tenant. Always paid my bills on time, took wonderful care of my home, but that did not matter to them because they just saw me as another number. I will never in my life rent from a company like this again. I'd much rather pay more money to live somewhere decent then to go through this again. DON'T fall for their bogus deals. If you're okay with not being able to sleep in your own home and not being able to breathe then this is the place for you! It was a hard decision to make to have to break my lease. It is not cheap to do so and it was completely unfair to me. It was a big loss for me but I hope that my experience can help others not go through the same horrible situation as me.

Previous tenant I loved my apartment even though it was by the train tracks I t was ok I am hoping…read moreto return to AIY for my future home

Terrible management. I had a viewing scheduled for 1pm today (7/31/2023), I arrived 15 minutes…read moreearly, walked around, waited, called 6 different numbers, emailed, and asked residents. No one answered. I waited 15 minutes after and then left. I get a call an hour later after I walked 30 minutes back home asking of I could come back tomorrow...as if I don't work or have other things to do. Ridiculous

This is the hardest working women I've ever met in this business of Property Management…read more She takes every project on like it's her own. Keep up the great work!!

From the owner: Property Management at its best. Let us take care of your assets.read more

I just phoned the office and the man that answers the phone just hung up on me. Very unprofessional.read more

I don't think that I could ever say enough good things about them!! At 39, I've rented for my…read moreentire adult life (ACROSS THE COUNTRY), and hands down, they're the best company I've ever rented from. I moved from out of state--at the VERY last minute--and the process was as seamless as could be. And I'll tell you, my apartment was WAYYYY nicer than the pictures Kim sent me (she's amazing), and bigger than I thought. For as many times as I've toured properties and been picky, I really, REALLY lucked out here. It made me think I should always leave my choice until the last minute. I've lived here for 3 years and I'm beyond sad to say goodbye. I'm moving out-of-state for a new job, but if I was staying in town, I'd want to stay with them. Maintenance is top-notch, too!! Not only do they respond 24/7 and keep communication going, but they make sub-contract work happen IMMEDIATELY. The times that I had an issue, no matter the size, someone responded damn near instantly, and for the times there was a bigger issue, solutions to those problems were implemented before I even appreciated it. Their plumber is so great, he's apprenticing someone and my half-awake self listened to him explaining the history behind a certain piece (while not wasting time working). That's so cool. You could never go wrong renting from Winwood Properties. To put it another way, will you be treated as though you're valued and important by every employee of Winwood Properties?? The answer is 100% yes. When you're looking in the CLE/Edgewater/Lakewood/Cudell area, look no further. (I'm not even getting paid for this. Ofelia, Kim, and Mike are just that awesome. Trust me on this, and thank me later.)

So happy with my selection of a handyman!!! Nick replied to my quote request within minutes,…read morereplied to my text shortly after, and a scheduled installation of ceiling fans for 2 days later. Extremely prompt & respectful, kept his price the same even though it took a little longer than expected. He even removed his shoes before walking through the house! I will definitely be contacting these guys again!

They were very helpful the handyman Bob did a great job and I would like to thank Jam alsoread more

I am extremely disappointed with Progressive Urban Property Management. What I expected to be a…read moreprofessional, reliable management experience turned into a nightmare as a landlord. Communication was consistently poor. It often took days to get return calls or responses, even on time sensitive issues. More importantly, there was little to no urgency or effort when it came to collecting rent that was months behind. As the owner, I felt like I was the one pushing for action, instead of being supported by the management company I was paying. A major reason you hire property management is to protect your investment, handle tenant issues, and enforce collections. Unfortunately, that did not happen here. The lack of follow through and accountability cost me both time and money. I would not recommend this company to landlords who want proactive management, strong communication, and firm rent enforcement.

My experience with this management company was extremely disappointing. During my final month…read moreliving there, management scheduled approximately 30 tours of my one-bedroom apartment. I felt that my schedule and privacy were not reasonably accommodated despite communicating availability concerns. Communication from management was often frustrating, and I did not feel that my concerns as a tenant were taken seriously. The frequent tours significantly disrupted my daily life and enjoyment of the apartment during my final weeks there. After moving out, I also experienced delays receiving my security deposit. More than 60 days passed without receiving it, and I had to repeatedly follow up with management regarding the status of the check. The process was stressful and unnecessarily drawn out. Overall, between the repeated apartment showings and the issues surrounding the security deposit, this was a very negative rental experience.

I highly recommend you don't live here is included in your rent and they don't turn it on half of…read morewinter. Their management office is also never open and they don't respond to their emails professionally when you need assistance. Overall management is never working and never in their office. They also are very unprofessional and you can honestly find better apartments to live in where they take care of their tenants and don't freeze them.

Great Experience! I…read morehad one lift chair removed. Texts were answered promptly. Scheduling was very easy. The chair was taken out quickly and safely. The quote was reasonable and fair. They were very friendly and professional. Thank you for awesome service! I definitely recommend them and I will use them again.

Very reasonable and friendly service to get my old furniture removed right on time when I needed…read morethem the most. Very professional and adjusting to the client's needs. Would highly recommend them.

Billy will keep your money if he can. Be careful with them. I paid $372 for 1 night on accident…read morebecause of the Vrbo app (which is crappy ), and instead of refunding me the money, he decided to keep it AND cancel my reservation. Then they said they couldn't reinstate the reservation! Why keep my money, and cancel the reservation. If your not going to refund me, don't also cancel me and hit me twice. The listing was dressed up with AI too, so be careful. It was some apartment over an old building downtown.

It was great at first hosting Airbnb. But then they start taking in homeless people, that the…read moregovernment has given them credit cards to stay. However, you don't want people like that in your home. They are some of the dirtiest people. And grateful people you will ever meet. And then when you complain to Airbnb, they completely ignore you and don't want to pay for the damages they do. So if you want a big problems with damage to your property.Stay away from Airbnb.