Prepared to be stolen from and the aides being super lazy...it'll cost you more to replace…read moreeverything stolen.,

This is the most toxic place to be in. Honestly, if you ever wonder if you should do business with…read morethem, just RUN for your life. Every single employee is fake as hell, and no one wants to do their job properly. 80% of their employees work remotely from UKRAINE and have 0 idea of how things are done here in New York. If you decide to call to solve your problem be prepared to be redirected from one employee to another to another, and no one will give you the info you're looking for OR fulfill your request properly. This is just not going to happen. Needless to say, their whole management team has severe OCD And they will make your life feel like never ending stress. 0/10 do not recommend

Do not believe any good reviews about this agency. They use your day case to give home attendant as…read morebargaining tool especially if you have many hours. Meanwhile they look for night cases for home attendants. When night home attendant comes they have no idea what to do but sleep and be very surprised if you ask them to actually do what's on tasking tools on your refrigerator. Coordinators they like to turn it round and make it look like your the bad one and can't hold on to home attendance even though every home attendant admits that they were told to come as temporary they want to work at night . Coordinators Do NOT Care about Patients. It feels like business and Medicaid should investigate. Especially Russian Team.

The aides will abandon your loved one. Without relief. Aides who don't read or follow the care…read moreplan. Aides who search through your home. Aides who want to sleep all night. Aides who feel they are just to sit and be on their phones the whole shift. The agency is hard to get in contact with after normal business hours. No coordinator available and some of the representatives for the answering service are very rude. Unfortunately these other aides ruined it for the 2 aides that actually provided good service.

I would like to express my most sincere gratitude to the staff at Quality Healthcare, who have…read morehelped me immensely since I arrived from Miami to temporarily take care of my mother, who is living with dementia/Alzheimer's disease. From the very beginning, Ms. Ramos in the intake department assured me that they "would have my back" throughout this difficult and often overwhelming process--and she truly meant it. Jenny, with her impeccable professionalism , dedication and guidance, supported us through the challenging appeal process and help secure the necessary hours of care that are absolutely vital for my mother's well-being. I am so grateful to have chosen Quality Healthcare and to have worked with such an outstanding team. Their compassion and commitment made an enormous difference in my mother's care and in my peace of mind!

I can honestly say I've been highly recommending QHC. My root cause is inflammation for several…read moreissues being addressed. My type 2 diabetes is manageable now, stomach issues non existent and John in pain MGMT found the "why" to my 9yr numbness previously called neuropathy. I feel my foot now and am sooo happy! AWESOME and caring ppl.

The coordinators are AWWWL trash; Mario, Michael, Jessenia and the supervisor Michelle. No one can…read moretakes notes properly, are SUPER RUDE and dismissive. I am the caregiver for my brother who is a non-verbal individual. When the aid calls out or needs a replacement my brother is left alone for several house that he is SUPPOSED to be cared for by an aid ACCORDING TO THE STATE OF NY and CASA. This company continues to put my brother's life in danger and I need to have the owner/director/CEO reschedule out to me personally. This is unjust behavior towards the disabled and the families. I am at work. I do not receive any phone calls alerting me our regular aid will be out. No voicemails left. Totally irresponsible management and staff. Total disregard for human lives and disrespect to the advocates. The ONLY positive is Laura an in-take specialist who helped me from start to finish on my application process with CASA. But besides Laura, this agency's staff is garrrrrbage and need to be demoted and placed elsewhere. They DO NOT take their position or patients seriously. And my long time aid that I had apply to work so she could continue caring for my brother also gets treated disrespectfully by the same coordinators. They look to place blame and diminish people rather than actually do their work correctly and efficiently. And to add insult to injury, the coordinator claims when they call my number it goes straight to voicemail, yet leave NO VOICEMAIL. They seem to have blocked MY NUMBER and now the barons are not able to contact me. Another disregard for patient care. I've had my sister on the phone with them all morning today because I am at work. I am wasting my break time to write this review of this disgusting staff and their trash behavior. Poor patient and staff treatment. Garbage.

Worst company co coordinators lack of communication, they send Africans who always on the phone…read morethat talk loud .. and aides that don't want to work ( lazy)

My girlfriend who is bed bound and can not walk for the past 2years has been using special touch…read moreagency. She has had about 6 Aids who just didn't work out. Finally her coordinator who is wonderful and very accommodating found Ernestina ( Ernie ) . Ernestina is angel and the best fit for my girlfriend. She is compassionate, caring and so sweet to my girlfriend , she is totally dedicated to my girlfriend. If I could give Ernestina 10 stars I would, also her coordinator. Thank you Grace and Angie

WARNING: Serious Safety Issues…read more I would strongly caution anyone considering Special Touch Home Health Care to look elsewhere. My experience with this agency involved negligence, untrained aides, missed coverage, and a complete lack of transparency, all of which put my uncle's safety at risk. On multiple occasions, the agency failed to send a scheduled home health aide, leaving a vulnerable patient without care. When aides were sent, some were clearly untrained and unable to safely perform basic tasks, including transfers. Most alarming, an aide sent by this agency allowed my uncle to fall twice within a two-hour period. Even worse, the agency did not notify me about the second fall or that EMS was called. I only discovered this by reviewing footage from my in-home security cameras. This kind of lack of communication and accountability is unacceptable in home health care. Despite repeated emails and complaints, the agency showed a cavalier and dismissive attitude, failed to take responsibility, and did not implement meaningful corrective action. These are not isolated mistakes--they point to systemic problems with training, staffing, and oversight. If you are caring for a loved one, I strongly encourage families who experience issues with this agency to also report concerns to: Medicaid / Managed Care Plans State Department of Health Waiver programs (such as NHTD) Accrediting and oversight agencies Public reviews matter, but formal complaints are what protect patients and force accountability. If safety, transparency, and competent care matter to you, stay away from this agency.

They do not pick up the phone. you NEVER get anyone. They will send an automated text but NEVER…read moreCALL BACK or NEVER PICK UP THE PHONE. Do you all need to hire more office staff????!! They do not properly vet their employees. I have a family member that has to get their aid swapped out on a near regular basis because they keep sending people that do not do their job to care to. We have 2 great people but they left the agency. Very unprofessional quality of care.

Horrible service, it very hard to reach the coordinators, the supervisor Jennifer is very rude…read morealways has an attitude hard to get service. Would not recommend.

Terrible experience. Lack of communication, skills and quality of professionals. How or why this…read morecompany exists. They are charging a lot from clients and their service is below zero. Don't try to communicate with this agency, awful!!!!

Unfortunately -I must give them a very negative review. I…read morehave asked them numerous times to assist me in replacing a live-in caregiver who has created a very toxic environment for us. The caregiver constantly manipulates the family against each other in order to get his way. Every time I try to replace him the agency interferes and ignores my requests even though I am the one hired them and I am the one who pays the caregiver who I dislike immensely. I should not have to be a situation where I am forced to keep a caregiver that I dislike. They don't return my phone calls and they ignore my requests to get a different caregiver. Instead of working with me to replace this caregiver who has created an extremely toxic environment, the agency will go behind my back and reach out to another family member who has very little to do with the caregiving, is easily manipulated and it results in arguments about replacing the caregiver. I don't want a caregiver who is only in it for the money and who does not have patients wellbeing in mind. I constantly have to step in and make sure the patient is being cared for. I should be allowed to replace a caregiver that I have no trust in. The caregiver should not be in charge and the agency should not be in charge. Thay have made a difficult situation even more difficult by pitting family members against each other. I dislike them immensely. Be careful

They should consider changing their branding to Hopeton uncare…read more They are not available 24/7 their voice mail box is always full. They never inform the patient when they send a new aid or when the regular aid can't make it. Sometimes no one shows up. My parents who receive 24/7 care, have been without an aid since Friday 1/4/2019. Today is Sunday 1/6. This agency is the worst. I'm sure that eventually an accident is going to happen to one of their neglected patient that have no family and they will get sued and put out of business at best. If I was the judge I would put them in Jail.

According to their website, "Hopeton Care is a reliable 24/7 NY home care agency specialized in…read moreproviding home health aide, personal care aide, nursing, and rehabilitative services." Unfortunately, I have found them to be unreliable, and not available 24/7 to address concerns. My elderly aunt--who is in a wheelchair and cannot function without assistance around the clock-- is a client of this agency. Today, they are closed. They did not inform the aide who is with my aunt today that they would be closed. She needs someone to replace her tomorrow, but no one is available to speak with her about this. They have no answering service. She is not given the cell phone number of any supervisor. We have been calling the office number all day, leaving messages on the supervisor's voicemail, but there is no outgoing message indicating when or if someone will be able to respond. This may not seem like such a big deal, but if you have ever been in a situation of caring for an elderly and/or disabled family member who needs around-the-clock assistance, I think you can see where a home care agency really needs to be available to address concerns around that clock, or at the very least can figure out how to change their friggin' voicemail message to reassure people who rely and depend on them that their concerns will be addressed promptly. I find this completely unacceptable, and have lost all confidence in the agency.