My office had a gathering in the lower level banquet room. Due to miscommunication, this turned out to be a negative experience. The owners were very rude to me and my guests. The lady co-owner was practically yelling and screaming with a very rude and nasty tone of voice. I asked if there was a different menu because the one I saw online had more choices and I wanted to order a variety of menu items for my 15-20 guests. She seemed very irritated and frustrated that I wanted to change the order, she swore up and down that she had spoken to me in person last week to confirm the order, and I told her it wasn't me because I never came and spoke to anyone in person, so she must have gotten me mixed up with someone else because I called in the reservation a few weeks ago. I had a gathering at this same place in the lower level last year and it was a private reservation with buffet style food service. I wanted similar arrangements on the selected date but was told it was fish fry night so I would be in an open style dining arrangement and was not able to have a private reservation. I was not aware that the menu choices would be different or limited. I thought I could order a variety of items from the same menu I saw online. I asked her what could we do to try to accommodate my guests at this company event, she said she would let us order from the menu upstairs and they would bring the food downstairs. Great!
Things seemed to be going a little better. As my guests started to arrive, some of them were standing by the tables talking. I started to introduce everyone that was arriving to the people who were already seated at the tables. One of my guests sat at a different table and the lady started yelling saying she can't just sit where she wants! (in a very loud obnoxious rude nasty tone) So I told my guest to come over to our tables. Again, the lady owner was very rude and nasty tone of voice. At the time, the place was still empty other than my party, and there were about 10-12 empty tables. A few minutes later, the man owner called me over and told me to have a seat at my table and that me and my guests should be sitting down and not standing up by the tables. However, when the white guests were standing up nothing was said. But when the white guests left and the black guests were standing up, this is when we were told to sit down or move out of the way.
This seemed like a nice place and the servers were very nice, but the owners acted horribly, very rude, unprofessional, not people oriented and definitely had some racial tension. What should have been a positive relaxing celebration for my office, turned out to be a negative experience at the Capitol Cafe Pancake House & Restaurant (formerly Grecian Inn). read more