very poor work, lie after lie why it takes so long to get your work done. Said they did PDR only to…read morehave bondo fall off and pop off. my mistake going there. Be very aware of all the excuses.

If you like your vehicle, stay away from this company. Every time I got my vehicle back they had…read moredamaged something else from their carelessness. Almost 5 years later and I am now having to try to find a reputable body shop that will even touch the mess they made of my car. I should've sued these pieces of sh*t for what they did to my car and the insurance fraud they committed

We had our Pathfinder rear-ended back in October and ended up going with Fort Collins Collision…read moreRepair. Like most people, we looked at a couple of options before deciding where to go, and I'm really glad we landed here. From the start, they were easy to talk to and actually listened to what we wanted. That stood out right away compared to a couple of other places that felt more transactional. Where they really separated themselves was when the insurance payout came in lower than expected. Instead of just pushing forward or steering us toward the most expensive route, they took the time to walk through everything with us and helped us figure out what truly needed to be repaired versus what was more cosmetic. It felt like they were helping us make a smart decision, not just trying to run up a bill. Communication was clear throughout, timelines were reasonable, and we never felt rushed or pressured. The end result looks great, but more importantly we felt confident in how everything was handled. If you're trying to decide between shops, this is one that will treat you fairly and actually work with you, not just your insurance company.

We hit a deer. The dealer recommended bringing the car here. We did and were glad…read more Something needed a second look afterwards. We brought the car in, and DJ literally dropped what he was doing to dig into it. I greatly appreciate the excellent follow through.

Waste of time & clearly have a racket with the insurance companies. I have collision & comp damage…read more Insurance company requires 3 etimates. I Scheduled an estimate with Poffs owner, clearly told him I want the collision work done asap but need to estimate the comp work. I Took off work to to get etimate, and the owner gets angry because he has to give an estimate for comp damage, which is what we scdheduled the appt for. He refused to deal with me, the owner, and wants to go through insurance company directly, and if I have to pay tons out of pocket, they don't care. Literally told me to go somewhere else its not worth it for him. Would be different if he didn't schedule an estimate with me, I told him exactly what I was looking for, only to have me come out and act 100% rude and offended that I needed an estimate. I don't understand how people know if they can afford comp work without an estimate. I guess this is customer service?

I went with Poff's on the recommendation of another mechanic I had called who didn't have body…read moreservice. I couldn't be happier that I chose this shop for the repair! Friendly and efficient with great results. My drivers-side door had been bent in the opposite direction. Hinges were twisted, the door and front quarter panel were both damaged, and, the part that keeps the door from flying open was snapped. After I had closed the door it would not even reopen. I had to crawl over the center console to get in and out. They immediately adjusted my door and did their best to straighten things out. Yes, it was still broken and looked horrible, but at least I could get in and out. It was fascinating to watch them work. It gave me confidence in the whole process. Once they were able to get parts and get rolling, the repair itself was completed quickly and the results were perfect. Everything looks and works like new! Very impressed. I hope I never need them again, but if I do I know who I'm going to call.

Brandon and his team were absolutely excellent. Great group of guys with good energy and a fun…read moreplace. Great at explaining and recommendations. They were happy to show you the issue and give you ways to create a result. Truck a.k.a. Rex is feeling fantastic 5/5

I brought my car to BG Auto / Loveland and feel that I was scammed. My dealer had mentioned that I…read moreneeded to replace the rear brakes, so I called BG Auto to ask for another estimate. They told me I needed to bring the car in for an inspection, which I did. They said they perform a full inspection, and after a few hours, they gave me a report stating that, in addition to the rear brakes, it was "urgently needed" with a red exclamation icon to replace the water pump/alternator belts. The person at the front desk, XXXX was very impatient to have me decide whether I would ask them a service or not at the spot. They attached a photo and claimed the belts had cracks and damage, but the photo was unclear. Since I don't know much about cars, I agreed to the replacement. After the service was completed and I paid, I noticed the receipt said "serpentine belts replaced," which alarmed me because I had replaced the serpentine belt just the previous month. I didn't realize that the water pump belt is referred to as the serpentine belt. I went back to question them, and XXXX at the shop showed me the old belts. Of course they looked almost new (one completely IS new) and had no visible cracks or damage. I told him, "You replaced the belt that I had just replaced last month." XXXX responded by just saying, "Sorry, it looked damaged," but did not provide a satisfactory explanation. After this experience, I had my battery--which they had diagnosed as "weak"--checked at another shop. The technician there told me the battery was fine and did not need to be replaced. This experience felt like a complete rip-off. I will not return to this shop. If you are not knowledgeable about cars, be very very cautious, and always ask for another opinion at another shop(s). Based on my experience, they may recommend unnecessary repairs.

JD's Collision is the best! The service and attentiveness of Mikey and Kenny were top-notch and…read moreprofessional. And the work that Kenny performed was AWESOME! If you need collision repair. JD's should be your first and last stop.

Let me start by saying the folks here are nothing short of amazing. Every single person I…read moreencountered there was personable and made me feel welcome and appreciated as a customer. It's crazy the difference between. This business and another collision center that I dealt with a couple weeks prior. Unfortunately my wife and I had both of our cars damaged within weeks of each other. I made the mistake of going with another company even though I had been recommended to JD's. I have since learned my lesson and will never use any other business besides them. I have to admit I am a tough customer and when it came to the idea of having someone repair my 2024 Raptor R scared me. I didn't want some repair that people could look at and tell that something had happened. They out that worry to rest. I was blown away by their level of detail and they even had to order some additional parts because of damage that I couldn't see. They gave me timely updates and even got the truck back to me sooner than expected. The cherry on top was that it came back cleaner than when I dropped it off. I am not just saying they washed the truck (which they did). I am pretty sure they even vacuumed they truck and were able to get dog hair out that even I hadn't been able to get and I keep my truck showroom ready except for the floor mats. That's where they really took it a notch above. They cleaned my floor mats to where they looked brand new. I know that doesn't seem like much but it's the little things like that combined with the big things (exceptional repair) that make this team the best of the best. Thank you to everyone here for taking care of my baby. My wife says I love my truck more than her and while I am not saying that is true, they sure made the playing field pretty even. I was lucky and had insurance pay for all the repairs but if in the future, if I ever have to pay for repairs out of pocket the value they provide would far exceed any cost.

Called to get an appointment for scratches, her asked if it was ins and I said no its for a judge…read moreso he can charge the man who did it, then he said so we wont be doing the work and I said yes ,they are right down from my work so yes they would be, he asked for year and model then flat out lied said they do work on a 10 year old car, bullshit they just did my neighbors 2005 lexus a few months ago. So if the idiot wants to lie from the start what else will they lie about, find another body shop cause they will say anything they want and dont care if its a lie​

Every parent has moments when they're not there to help their kids. Recently I had such a moment…read morewhen my daughter's vehicle was vandalized. I am out of state and have of course my favorite body shop in my hometown, but having her travel 20 hours to fix the car wasn't possible . I did a little research and was recommended to quality auto builders by the dealership. I called the body shop explained the situation and received a lot of good advice from Tony and the staff. They were prompt, polite, and knowledgeable! They made the process effortless and really took the time to listen to my concerns. We got the car back good as new. Thank you Tony and staff for all your help, I truly appreciate it.

Mike Engle and his team have handled my truck repair at the highest level. I had many questions and…read moreconcerns and Mike and his staff took the time to walk me through every step, address my concerns and eliminate any issue I thought I was having. They even took ownership of a miscommunication and went above and beyond to make it right. On top of the customer service aspect, all work was done with the utmost expertise. If you need any diesel service or repair, this is the best place in Northern Colorado.

This is the best mechanic shop in Loveland. Therefore, it is not the cheapest shop in Loveland…read more This is simple math, you get what you pay for. These guys and gals follow logic and are an honest bunch. Thanks Engle, for keeping my 1998 pickup running smooth! Thanks for being honest with me every time. Bently ​

Bad service this people didn't want me to let go of my car to the insurance because they were not…read moregoing to evaluate my car right that I deserve more money and went the insurance offered more money for my total loss iron mountain charge. My insurance almost $10,000 that it was detected From my check. I trust these people for nothing. It wasn't worth it.

What an amazing place. At first you think that no one can be this happy about their job and the…read morework they do, but, they do! Brought the truck in to just repaint both rear quarter panels. Rust was working in and I want to get a jump on it. Kevin personally called and said they would do it. Took about 3.5 week and it came out fantastic. I was able to have them do the front bumper to help make the truck look nice. Thank you to the whole staff! I hope I don't have to use your services again, but if I need to, or anyone I know needs to, I will send them your way