When they come to collect the bill in the exam room you just feel taken advantage of. Loved them for years but then they just got overly greedy. Took my business elsewhere read more

I love Green Acres.They are like family to us.Elvira,Amanda,and Lucy are amazing.I love stopping in even when my cats don't need to be seen. Dr Kieffer is so good and compassionate.Dr Stratman recently did surgery on our cat.She was amazing and gave up her lunch hour as did the recovery assistant.They all are a million in one.Susie and Jimmy Figueroa read more

I have been bringing my pets her for 30 year. Have had 3 cremated by them which I am thankful. But today was the rudest I have ever been treated. Got there hour early and went in to see if they could look at Coco. I said if they could not see her I would wait in pickup with wife. They put us in a room but didn't see us for 30 minutes. Ask if I wanted wait f dr or go ahead and get xray. Do the xray I said. She said 10 to 15 minutes. Assistant came back in and said the had a medical emergency. That it was going to be awhile. She was already past the 15 minutes that she said it would be. Client's time is of no importance to them. and still charged me for occupying there room. Sure miss Dr. Becker. I am looking for another vet. Any suggestion. read more

This review is purely for whoever answered the phone on Monday, March 4th, around 5 pm. My cat was feeling poorly all weekend but on Monday he started to really go downhill. I called my usual vet and they couldn't get him in. They recommended that I call around and see if another vet could see him, so that's what I did. I Googled vets in the Twin Falls area and just started at the top. Green Acres was the 4th vet on the list and the 4th vet that I called. The woman who answered said that they couldn't see him but to call around. I told her that I was calling around and that Green Acres was the 4th vet that I'd called. She kind of scoffs then tells me "There's a lot more than four vets, girlfriend." I'm sorry that I didn't call you in whatever order you deemed to be more appropriate but that doesn't justify the condescending response. Also, I'm not your girlfriend and I have no interest in being your girlfriend. In what universe would that be considered professional - let alone compassionate? Employing Nurse Ratchet is not a good look for any pet clinic. I only hope that the vets and the techs are much more professional and compassionate but the woman's demeanor on the phone was enough that I will never recommend Green Acres to anyone. And not that you asked (and you likely don't care based on how you treated me on the phone) but my cat died. On his 3rd birthday. So thank you for tainting his last few hours. read more

Holding pets hostage - wrongfully euthanizing boarded pets - inaccurate billing - lack of compassion - owner negligence - refusal to provide licensing information. This vet is a problem within our community, I say this because after I had a bad experience I wrote about it in a community group (Magic Valley Rants and Raves on Facebook - if you want to find more reviews from heartbroken pet owners) I was met with many comments that were basically horror stories. One woman said that when she boarded her dogs here, the vet called her for pickup and when she didn't call back in time they euthanized her pets. Others had similar situations to mine, where they were quoted one amount and then when they went to pick up their animal, the vet told them they weren't releasing the pet until a much higher balance was paid. I have asked this vet to have the owners call me 4 different times. When I asked for their licensing information, the girl on the phone (Haley began laughing and chatting about me to others near her.) I have not taken this situation personally, I get it - these people are probably underpaid and they hate their job, their level of customer service, or lack there of is a great indicator of how much they love animals and people. I have received ONE phone call from a lady named Ashleigh but according to the website, she is not the owner. I am waiting to hear from the owner of this company because I want to make sure that they understand 1) how they treated me in holding my dog hostage over their own billing errors and lack of communication 2) euthanizing people's animals because they were understaffed at the boarding facility is absolutely horrendous. I have filed a BBB complaint, and will continue to wait for the owners to contact me about the charges on my bill that don't belong to me. read more

I have been a customer of Green Acres for about 15 years. Not anymore. I am tired of the front office staff and their non caring attitude. I feel like I am a part on an assembly line - move them through as fast as possible and charge me for every little tiny thing you can on the way through. I called about an appointment to have a cat euthanized due to health problems and was given a price and even told if I want to bury her at my own home they will charge me an extra 20 bucks for a bag they put her in. Seriously? I also called to find out how much it costs and to schedule a dog to be spayed. I have to get an estimate and it is now a two appt process. An estimate is needed in case they happen to need to do something else while they're doing it. Maybe this is the way it's done everywhere now, I'm not sure. The vets have always seemed caring in this place but the front office has now lost my business (4 dogs and 3 cats). The greed is unreal. read more

Losing Axel was very hard and Green Acres Pet Center showed us a lot of compassion throughout the whole process of getting him cremated. Thank you for your kindness. read more

Green Acres Pet Center - Green Acres Pet Center showed compassion and kindness while cremating our little guy Axel. - Veterinarians Near Me - Twin Falls, Idaho

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If I could give this vet a negative 1000 stars I would. I took my beloved pet there twice within a month because he was starting to pee on the rug which was unusual for him in the 5 years since he was born into my hands. They said he had a slight uti and sent me home with pills. When I contacted them because I was having a hard time getting him to take the pills they gave me a less potent antibiotic. Long story short I found my baby dead two days ago from a very common ailment that should have been easily diagnosed. Beware do not take your pets here! Not to mention how rude they were when I called to tell them. read more

I have been taking our cats to Green Acres for many years and in preparing to move out of state, I made appointments for both of my cats on separate days this week. The care was good but the facility operations could use some process improvement for a leaner operation. First and foremost, this is a review of the center and not of the vet care itself. The vets at GAs are great and provide good care. * During both appointments, we were kept waiting in the exam rooms for way too long before the vet came in to see us. There needs to be better scheduling process to prevent this or by having a vet tech do the preliminary exam functions. In a vet visit situation, most small animals are frightened and the waiting isn't good for their well-being. * There should be a better check in/check out procedure. Perhaps having employees dedicated to the separate processes, much like a doctors office, would help. At one point in time, there were five front desk people trying to work around each other, taking payments, checking patients in and out, printers not working, my cat, several dogs and their people, all trying to be helped. It was loud, chaotic and almost unsettling. (Especially for the elderly small doggo who fell off the bench and couldn't stand up among all the human legs.) I would choose to go here again, but would ask to be scheduled in their anticipated least busy time and ask not to be sent to the exam room until the vet is ready for the next patient. read more

I have been a customer since it started the business. They used to be an organization that cared for the pets and were responsible about their charges. They have become an organization that only cares about fleecing money from owners of pets. It now costs more to care for pets than it does for people. l for one will never return. My pets will have to do without all the needless visits and pills. read more

New to the area, I needed to establish a relationship with a primary veterinarian. Walking in the door I was greeted by 4 enthusiastic women who were very helpful getting the previous medical history of my dog. My dog has never been a fan of going to the vet. The smells of all the different animals and loud noises make her very nervous. But for some reason walking into this building was a breeze. We had an appt, and was seen very quickly. The Vet was helpful, and attentive. Informing me with little things I need to keep an eye out for, to insure my gal has a long and happy life. This veterinarian office has wonderful staff who take pride in their work and love animals. If you want your pet treated as if it's their own, this is the pace to go. hThis one man named Bob made it a point to introduce himself to all patrons and their pets. Professional, efficient, and meticulous. read more

DO NOT TAKE YOUR PETS HERE. At least not if you are fond of them continuing to live. These vets are unable to recognize and treat an emergent situation and because of them my dog is dead. She was in their care for 7 hours dieing before they even put in an IV and started running tests to diagnose her. It was far too late for her by the time they told me she should be referred to another vet. So if you want to pay someone thousands of dollars to neglect your beloved pet and allow them to die, then these are the vets for you. read more

We just moved here and needed a vet for our elderly cat. Dr. Johnson was great, however their front desk staff lacked, you could be on hold for as long as 20 mins. The final straw for me was when I was given a prescription for 10 bags of food when my cat didn't even eat dry food and I had to modify the script for bags and cans. Well since she eats a can a day her script ran out quickly thru Chewy. I called to get her prescription refilled, found her original vet had vacated the premises and they wanted to do a thyroid test and annual exam, when they just did this in August 2020, BEFORE THEY WOULD REFILL HER SCRIPT. My cat has had 3 blood tests since moving here in May at this vet.. She's old, she's still alive and I don't feel I have to pay for additional same checkups to get a dietary prescription refilled. This establishment is money hungry, praying on the owners love of their pets with unnecessary tests. I hope they go out of business with their greedy business plan. read more

They did worse than kill my dog. The vet diagnosed him with a heart murmur. Left the place with three medications and the assurance that his condition was manageable. Months go by and his health got worse and worse. More medications and specialty dog food that they happen to sell $$$. At one point he had to have a procedure to drain a liter of fluid from his abdomen. More medications prescribed. A month later his abdomen is again bloated with fluid. Had enough and took him a different vet. They ran the same tests as green acres and said he had congestive Heart Failure! Their prognosis was maybe two more weeks to live. We decided to put him down that day. Poor dog had been suffering for so long. That's why I say green acres did worse than kill my dog. They gave us false hope while milking maximum profit from us. Are they Evil or grossly incompetent? Either way your pet is not safe with them. read more

I called and asked what their office visit would cost, in was quoted 26.50 I also asked if my pet should need medication how much would that be, they said if it's just an antibiotic it would be around 15 dollars. So I made the appointment. After seeing the doctor and checking out, I was told my bill was 76.71 way over the amount I was told it would be. I said this amount wasnt what was told to me over the phone. I was made to pay this amount. Not sure if I want to ever go back here as they should know exactly how much their services and medications cost read more

They were very unempathetic when we took in our very sick dog. They did a general exam, but it didn't see complete. Then told us there was nothing wrong and sent us on our way. That dog passed this morning. Terrible service. read more

Awesome service. So good with my dogs. Informative but they keep it simple for us. I would definitely recommend to anyone looking for excellent pet health care and advice. read more

We were in Twin Falls for just 3 months waiting for our house in Boise to be finished. Our eleven year old Bulldog developed a bad toe. The staff at Green Acres was awesome, they were compassionate and they did a great job with surgery and after care. I feel like their fees were reasonable as well. Wish they were in Boise, we would be clients forever!! read more

After my puppy had a mystery accident that left him unable to walk, I called every single vet in town explaining my emergency and I was denied service everywhere except at Green Acres. They got my puppy in immediately, and got him xrays and were able to tell me exactly what was wrong with him. They gave me every option and every detail you would hope for as an owner, to decide on the best solution. The entire team there cared about the well being of my puppy, and that provided me with a lot of security for his well-being going forward! Out of every veterinary in Twin Falls county, this one is the absolute best. I am so thankful for Green Acres and especially Dr. Green who specifically oversaw my little guys surgery, and continues to provide the best care to him. They continue to be readily available to answer any questions I have, and as a pet owner that is really important. Thank you so much !!!! read more

My parents were long time customers of Green Acres until several years ago my mom questioned them on the medication. My sister and dad even reached out. Very unprofessional. read more

Very expensive and very long wait to see a doc. Waited 50 minutes for an appointment to get in. Care is no better than other vets. Going elsewhere next time. read more

My husband and I were in Jerome ID to care for his ailing grandmother. When we noticed our dog started honking we thought nothing of it until the poor lil guy was up all night coughing I'd prop him up rocked him. So the next day we looked for a vet ASAP ! We knew it was Saturday but this we felt was serious. Upon calling Green Acres Veterinary Hosp. Telling them our issue. She cutt me off before I could finish. saying. " Oh yeah I'm so sorry but were booked solid today. But if you want to you can come in and wait maybe someone will cancel." WHAT HAPPENED TO EMERGENCY ISSUES ! I'm sure if they were indeed booked solid. ( which I doubt ) All of them had serious issues. And gee she just sounded so positive that I would get in.. If I really wanted to wait all of that time We tried two more which were indeed open. But pretty much could care less. (I'm yelping them next) Sad to say on my lil sweeties 12th birthday just as we were leaving to get him home to our vet He suffocated from having Pneumonia and died. I am going to talk with an attorney about this all it would of taken was for them to check him out and give him some antibodies. Thank goodness my husband talked me into getting an autopsy before we buried him. Whatever their real reasons for not just looking at him I'll never understand. Maybe they just didn't realize in their field to care, we were from out of town ??? We'll be getting a court order of their schedule on that day and an affidavit ceasing all camera recordings read more

Favorite vet ever! We love this place! Dr. Becker is the best. Very precise and explains things so you can understand.

Great place treats my friends dogs great and they never have a problem. They always tell other friends with animals to go there.

Great place to take your pets. All of the Dr's are friendly and give you great information. If you have an emergency they fit you in pretty quick. I would recommend read more

My wife and I (our pets, too) have been seeing Dr. Becker and his wonderful staff for over 30 years. Dr. Becker always takes a personal interest in our pets. From puppies to adult dogs, Dr. Becker has been our choice for a vet. His calm, caring demeanor is an attribute that makes him special. We can't think of a better place to take pets. read more

If I could give zero stars I would. I had been taking my pets to this clinic for 10 years until our most recent experience there. We came home early from a camping trip due to Our Pomeranian not feeling well. She woke up not herself and not acting normal so we immediately packed up and went home, once we were back in service I called Green Acres right away to see if they could get us in for an emergency appointment. On my first phone call with them I told them her symptoms which included her not eating and drinking (which I know for any dog is dangerous territory and ours only weighs 10 lbs.) even after letting them know we had been camping the last 6 days and our little pup was not eating or drinking they told me I couldn't be seen until the following week due to no openings in their schedule. I called back again to see if they knew any Dr offices that might be open over the weekend to try and get our dog into... this time I spoke with a different front desk person and was told we needed to be seen right away and she scheduled us in for an emergency visit, I was so thankful she did that for me considering I was just told by someone else that they would not see us until the next week. So we get to our appointment and due to Covid I could not be in the room with my dog so they did everything in there without me actually seeing what they did, I spoke with the dr over the phone, I explained thoroughly that we had been camping that week and we had just gotten home a couple hours before, I explained all of my dogs symptoms to the dr, she supposedly did an exam and bloodwork on our pup. We were told everything came back normal and she didn't have anything seriously wrong with her. We were sent home with a prescription to get her appetite back up so she would eat and that was it. Over the next couple hours I notice her ear bothering her. I decide to try and look in it myself and can clearly see she has an ear infection or something not right in her ear. There was dark ear wax and she was in pain. So the dr obviously did not check her ears which should be done on any exam on a dog. Especially knowing we had been camping and maybe she got a Fox tail or something in her ear. I call green acres back to tell them they need to see her again for her ear and why this wasn't checked the first time?? They once again told me I could not be seen for another 5 days. I did not want my dog to be in pain for 5 more days, and I was already irritated this wasn't found on her first visit when the dr supposedly did an exam on her. After ALL of this they also ran our account twice for the charges.... we had to call them yet again to let them know they had double charged us. This was also a long process trying to get our refund for being charged twice for an exam that was clearly never done in the first place. In the end we took our dog to a different dr's office and I will NEVER take any of my pets to green acres again! My advice to Anyone considering going there is save yourself and your pets from a miserable experience that will most result in no help for either of you. read more

3 of there best Vets left, whole front office group gone who were great! Now front office staff is rude, un-friendly, won't go back.

The worst vet I have ever been to. My kitty was diagnosed with chronic kidney disease via bloodwork from them. They did a second check on her and told me her numbers where higher and that i should say my good byes soon. I could give her fluids at home and they would charge me $73 for a bag of fluid. I took her to a different vet to get fluids because they charge $6.80. I couldn't get green acres to give me a prescription for her fluids so i had to do an office check at the new vet. I told green acres to send her files over. The next day at the new vet they never got anything so i called again and told them to send it. I will never go to them again and i will never recommend them to anyone. It took half an hour for them to show me the last test they did on her. And quite frankly i have NEVER been treated so horribly by anyone in my entire life. I asked for her paper and asked to see the fax confirmation because they argued and blamed it on the other vet for not getting it and they refused to show it to me to prove they werent lying to me. They also told me they dont normally send fluids home but they did that one time. So they lied to me about being able to go in and buy more when i needed it for my cat. The rude behavior makes me wonder if they treat all of their clients like this. And finally when i asked to look at the confirmation one more time, he said young people these days don't take no for an answer. I asked how old he thinks i am and he said he was calling the police. Over a question. Im blown away by how awful i have been treated. I literally asked to see the test results that werent sent to the new vet and the confirmation that it was sent the first time i asked and he felt the need to belittle me and tell me he wasnt going to deal with me because i was telling him what to do after he asked me what i wanted. That old man needs to retire and go sit with other angry old men. He doesnt need to be treating clients like this for no reason. If i could give 0 stars i would. Completely uncalled for. Upon a rude response that was incorrect i included the following EDIT: Thanks but once again you are incorrect. I came in after you told my mom (who called on her own free will. I never told her to) that we needed to come in. So i did. I asked for the 3rd blood test that i paid for that was NOT sent to the new vet and was not in her file or for a refund of THAT TEST if it wasn't actually done. I requested my files to be sent twice and was angry it did not get done the first time and you argued and said you had the fax confirmation saying it was done the first time. I asked to see it to prove you were not lying to me. You childishly continued to say "no im not going to show it to you and you don't need to see it." It took half an hour for you to get me the missing blood work paper. You were not that busy, there was a max of 4 people in there the entire time i had to wait on you. I was not confrontational if i was telling you what i wanted AFTER you repeatedly asked what I wanted. It should not be this difficult to get a copy of my cats blood work. And yes i was charged for fluids while she stayed, i can bring the receipts if you'd like. I did not ask for a refund for that. I asked why i was told multiple times the cost to TAKE FLUID HOME was $73 when elsewhwere it was cheaper. I understand if she stays with another vet it wouldnt be $6. You're a fool if you think otherwise. And I am aware that eventually I will say good bye, but right now she is fine. Not great, not perfect obviously but she certainly does not need to die. I was asked if i wanted to say goodbye right then and there or if i wanted to schedule her for monday. Im sorry that the vet is telling you differently, but this is what happened and obviously you people will argue to avoid looking bad. Not my problem, that will be on your conscience. I'm not sure why you want to keep saying "kid" when referring to my cat, because i didnt and i feel like you're trying to come off as rude. Shocking. You're prices for everything are much higher than other vets, but there are a few that are higher so that's that. There is more... (i ran out of space on the original) read more

Each time I have taken my animal, they have been very courteous and taken excellent care of him. My sister has taken her animals to Green Acres for over 20 years. Both of her daughters take all of their animals there also. They have had to put down some of their animals and the Vet's are compassionate to the needs of both the animals and family members. read more

Very kind, helpful, and knowledgeable staff and doctors. I go here for my snake and dog and can always count on them to find a quick and easy remedy for my pet! read more