Nancy's service was amazing. She was very patient & helpful even though my order was fairly small…read moreto upgrade my fireplace. I will definitely go back to her when I have time to upgrade my kitchen & bathroom tiles.

I purchased tile for my kitchen from Ames Tile several years ago. I recently needed a repair for my…read moretile fireplace surround, and called Ames for information on how to do the repair myself. Douglas, the person I spoke to, did not have the information readily available, but made a point of getting the information from his supplier for me. The support received was greatly appreciated.

I had a great experience with End of the Roll on Rupert Street. I shopped around and they offered…read morethe most competitive price for the carpet I was looking for, which was also installed beautifully. I also received exceptional customer service. Quotes, scheduling, and questions were all handled quickly and professionally. I'm in the middle of a very stressful renovation, and Ian, the manager, went above and beyond to make the carpet installation one easy thing amongst a lot of stressful things. He was incredibly helpful, responsive, and accommodating throughout the entire process. I would absolutely recommend End of the Roll for great pricing, beautiful carpet, excellent installation, and outstanding service.

I purchased some carpet for my parents rental unit and had drop by in person to see what they had…read moreon sale. I consulted with one of the sales staff and determined that I would purchase a beige carpet and made the purchase on the spot. I asked them to hold it for my carpet installer to pick it up at a later date. Approximately 2 weeks later my installer picked it up and installed it. When I went to see the finished job I was shocked to find it was the wrong carpet. I went to the store to let them know that they had sold me the wrong carpet and showed them my receipt and the picture I took of the carpet I bought in their store previously. The staff were shocked as well and said that their manager will call me to discuss and hopefully fix this. As such, I have been there one more time after I did not hear from this manager and again was told he would contact me. Well, I have yet to hear from him. I am a realtor and I will warn my clients about this particular store if they require any flooring after this experience.

We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

Following a flood in my condo, Metrotown Flooring + Interiors came to replace my bathroom lino &…read morecarpets throughout the remainder. They were amazing to deal with especially during such a stressful time. Fast forward 3 years & my carpets were beginning to roll. I asked them to come take a look. Even though my warranty had expired, they went above and beyond to remedy the situation. They are professional, thoughtful & they take pride in their work. I can't recommend them highly enough.

Wisam greeted me with a smile, answered questions and showed me products when I said what I needed…read more He carried the flooring to my car and arranged for the carpet installer. Everything went smoothly! Great guy!

We recently had new carpeting installed on our stairs. We got good service from Brad without any…read morepressure. Mike Knudsen installed it and was very good. We were very happy with our service.

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

We have used Ethical Flooring twice to select and buy hardwood flooring. Both times we enjoyed…read moreprofessional and prompt service. Their suggestions were well thought out and the pricing was very reasonable. About a year after buying installing the wood, we had a renovation done and it required ripping out some of our beautiful flooring. Kevin was able to find the same flooring that matched the shade that was sold to us the previous year. A great relief to my wife and I as we were very fond of the hand scraped planks that Ethical Flooring found for us. As we own a carpet cleaning company, we have referred a lot of our clientele to Ethical Flooring and they have all been very satisfied with the product and service from them. A great selection of carpeting and flooring options. We highly recommend them.

We are repeat customers because our first experience with Ethical was superb. No pressure to buy,…read morethoughtful help when asked and product delivered and installed on time. The installation crew was fantastic and worked around our clutter without complaint. We love our new floors and carpets and would use Ethical again in a heartbeat.

We were at Home Depot and looked at their tile. We didn't find anything we liked so went across the…read morestreet to tile town. Dispite covid we entered the store and all were taking safety protocol. Per pole were limited and we got in with no problem. Service was outstanding. The big desk held our floor pattern and our counter top samples. We chose our tile with the assistance of the manager and since it has been installed it looks fantastic. Giving a one star because they were closed early is really not justified. Can't say enough good things and we will be back again.

Great customer service! We underestimated the amount of tile that we would need for a project and…read moretried to order more, but it was unfortunately no longer available from the manufacturer. Tile town had a few tiles available on a display which they removed after hours and provided to us at no charge, allowing us to finish. Thanks Tile Town!