The lifetime warranty means nothing. They were going to charge to fix their shit job.read more

Southern Turf Co. did a fantastic job. We couldn't be happier with the final product. Tyler was…read moregreat. He gave us a full rundown of the process and answered all of our questions. He was onsite with the team for the project and kept us updated on the progress. Some heavy rains rolled in which delayed completion by a day or two but you cannot help the weather. The crew was back onsite as soon as possible and got the job done. Service was great. highly recommend.

We were SO impressed with the speed and pricing of Number One Turf. Arnold came out to do the…read moreestimate, but we mostly worked with Octavian. Octavian is quick to respond to texts and calls and was an incredible resource. Arnold gave us some misinformation that Octavian was quick to fix. We selected one product with Arnold, but Octavian let us know that another type would be available sooner but was a little pricier. We went with that option and had turf installed within EIGHT days of the estimate. Guys who came out were really helpful and efficient. Octavian was helpful with the pavers as well and made sure they were well spaced. We *love* the new backyard!!

Excellent customer service and craftsmanship. Its a pleasure to work with this family owned…read morebusiness.

Agreed with others here. They did a good initial install but will not honor warranty or even…read moreanswer the phone. Ghosted after initial install and my turf has sunken and needs to be repaired. Coming out of pocket again. Would not recommend.

Their product is very good, their service is not, so much that I was finally compelled to write a…read morewarning to other potential buyers. As I've seen in other reviews, once they are paid and product is installed, they ghost you. It's near impossible to get any response regarding repairs. I've had numerous sunken spots, not near irrigation, that I can't get anyone to fix. I have young children that have tripped in the sunken spots, so now I have them blocked off until I can fix the spots myself. Service and communication rank high on how I choose a company to work with, and I was fooled by this one. Used car salesman approach - promise everything, deliver little. For these reasons, I do not and will NEVER recommend using Wakasa for your turf install.

Jack Miller did my lawn 3 years ago and his crew did a good job. Now that the ground was slopped…read morein some area, I called for the maintenance and Jack to me he sold MT to his friend Hunter. I called Hunter and Carter answered the phone. He gave me a quote for $1,050 and I did not bargain, just ask that he warranty the work in the areas that they worked on (2/11/26). He promised and told me to call him if the same areas got slopped down. But he said just text him, don't call the office because he doesn't want to get in trouble ?! On 2/16/26, after the rain, the areas got soft and slopped again. I texted him and he said he's on assignment and will follow up later. I since called, texted few times and no response from him or anybody at MT.

Hunter had a very competitive quote and explained the turf options very clearly. He had good…read moresuggestions where to place gravel and save some costs. The job was done efficiently and cleanly over the course of a day. We were very happy with the result and would recommend to anyone looking for a turf as an option.

Turf was repaired & looks great, Memorial truly cares about their customers satisfaction.read more

Mario and his team did an awesome job! Very happy with the price, the speed of service and the…read morequality of the job. The seams are impossible to see and the crew was extremely professional. Completely transformed our back yard where we tried tons of other grass products but nothing would work long term since our large oak trees keep the area so shady. We love the space now and use it constantly! Very highly recommended!

Initial dealings with Chris were great. He was nice and sounded knowledgeable. After receiving the…read morequote for landscaping work, we asked for additional breakdown details of the pricing so that we could delete some items to bring the project within our budget. He initially responded within a day or two. Then after 2-3 email exchanges, he decided not to respond anymore in spite of many attempted communications from our part. Only thing I can surmise from the silence is that it is too much trouble to answer questions such as how much the price would change if we deleted one part of the project, and when he could start on the project. Very disappointing as we were ready to hire him.

We has such a good experience! Chris is super friendly and he crew is awesome. My son got super…read moreexcited every day when they would show up, they were always really friendly and would wave to him throughout the day as he watched them. They came and worked hard everyday they were here and cleaned up after themselves. The builders who did our yard originally left a huge mess in the ground all kinds of construction debris under our grass, the crew got all that cleaned up and gone which I really appreciated. Chris has the best prices out of all the bids we got, and our turf looks beautiful. Every part of this process has been great! I can't recommend him enough!

Had a technician come out to provide an estimate October 9th, technician did a great job, however,…read morewas there just for the estimate and not the fixing of my mistaway system. Was told I would receive an e-mail with the quote the next day (which was a Friday) or early the following week. I waited until the next Tuesday to give a call back at which point the administrator said she hadn't received anything and would follow up. Okay, I get it, so I wait until the Friday to call back. Upon calling back Friday (a week and a day after tech was out), the person still says she doesn't have the quote and that she will follow up again... I understand, not her fault. I call again the next Tuesday and ask what's going on at which point she says she e-mailed me after I called last week. I didn't receive the e-mail and asked her to send again, at which point she confirmed my e-mail address which she had incorrectly so she updated and resent to my proper e-mail address. I saw the quote and verbally asked her when she could get someone out. She proceeds to tell me a lot of customers approved their quotes over the weekend and that she was behind on scheduling. At this point I had been waiting for 2 weeks since the technician originally came out (when I was hoping they could have fixed the system at that point) and I was beginning to get frustrated. I politely asked if the repairs to my system could be moved up since I had been waiting so long just to receive the quote and was basically told that's not how it worked... At this point I was getting irritated so I called another company. BOY AM I GLAD I DID! I called Natural Concepts to see if they could fit me into their schedule and they told me they could send a team out the following day. Natural Concepts went above and beyond. Not only were their technicians extremely professional, they repaired the mistaway mosquito system within the hour they were there and additionally fixed my landscaping lights that had a wire that needed to be repaired. On top of how prompt and great NATURAL CONCEPTS was, the amount they charged to fix the mosquito system AND fix my landscape lighting was less than half the price of Unique Outdoor's quote. I would have never known how great Natural Concepts was had Unique Outdoor not treated me like a customer whose business they didn't want. I am now signed up on the calendar service with Natural Concepts. To recap: I followed up several times with Unique Outdoor to have them make repairs to my Mistaway system, they didn't respond to me timely and once they realized there was an issue did not rectify their lack of attentiveness by scheduling me in line with when I should have received my quote. Called Natural Concepts and could not have been more pleased! NATURAL CONCEPTS is the way to go for Mosquito Solutions in Houston! Call 281-970-7800 and they will take care of you!

Brian and his technicians were prompt and extremely professional. They originally installed my…read moreoutdoor lights several years ago and when I had a request for my bulbs to be changed out to "Cool White" they were able to make it happen without adding on a huge upcharge like other companies.

10 years ago, following thorough research, we selected SYNLawn to replace our backyard grass to…read moreprovide a better environment outside and inside our home by aiding in keeping our pets clean. Through the years we have had the ~ 1000+ square feet refreshed maybe twice. Everyone who has ever visited our home raves over the wow factor the evergreen carpet grass adds to our patio, pool, and gardens. Recently, ATT subcontractors caused the carpet and its crushed granite base to need refurbishing and essentially what amounted to a re-install. I called SYNLawn and spoke with Angela Herald their Project Administrator who could not have been more helpful, professional, and patient with me. She arranged for Ryan, the Project Team Supervisor, to come and appraise the work in order to assess the workload. Ryan and I walked over every inch of what needed to be done. It looked like it might be 3 to 4 weeks before they could fit my size project into their schedule however, true to her word, Angela called me with an opportunity to have a 4-man crew come to do the job the next morning. I agreed and Ryan came with his crew, lined them out, and the four-man team set about their task. 5 hours later, one would be hard-pressed to think that this was not a brand-new carpet! Every aspect and detail has been professionally dealt with by these craftsmen. Thank you! We are very pleased with SYNLawn of Houston and its drive to ensure client satisfaction. Well done. (I will attach a picture of a small portion of the finished job. The carpet grass runs on for about 75' x 10' past more pool patio and the garage.)

I had really hoped to avoid writing this review but I have lost my patience with this company.  We…read morehired them to add some artificial turf to our backyard.  We already had a putting green with artificial turf installed by a different company so figured this would be an easier addition. The initial crew that was sent out didn't seem to have much experience and despite having our irrigation guy change the irrigation before they came out (to avoid messing it up) they still cut multiple lines and managed to cut lines to our lighting system. They also placed artificial turf over valves that I had to have access to. Our irrigation had to be complete redone which synlawn agreed to subtract from the cost of our lawn and sent out a completely different crew to fix the others mistakes.  Even with the huge hassle I was willing to let it go since they fixed the issue.  However, we started to notice that the turf would get scalding hot (not an issue we had with previous turf) and then started to notice that it seemed to be melting. I called the company and they said that this can happen from window glares and that this is common.  No one mentioned this to us previously.  Since we had some leftover turf they agreed to come fix it at a low cost IF we got those windows tinted.  We decided that we didn't really have another choice so we paid another company to tint the windows and set up for them to come fix it.  I came home to find that they laid the new pieces the opposite direction of the original turf so it looks like a patchwork quilt and also did not get the whole melted area.  I have contacted them again to see how to resolve this issue once again.  This process has been more than frustrating and I feel like we should have been notified about the window being able to melt and the fact that this premium turf would get so hot. After talking to neighbors who used a different company they were told all these things beforehand.  It is for a these reasons that despite whether or not this is resolved I cannot in good faith ever recommend this company.