We had a major leak in our master bathroom shower which was going to require jackhammering the floor and shower, removal of walls, redoing 1/2 of our master bedroom floor, etc., and after numerous quotes for trying to just fix the leak, we concluded it would be more cost effective to remodel. This happened during the LA fires in January. Got some referrals from Angie's list and a few referrals from friends. There was a vast difference in pricing, but after 10 quotes and doing what we felt was a pretty thorough investigation of each (licenses/insurance, BBB) checked online reviews/pictures on different websites, we decided on Green Design and Build noting they were not the highest nor the lowest. Their representative, Niso, presented himself as a "partner" in this company and submitted what we felt was the best overall pricing and understanding of the work that needed to be done-including plumbing. Start date was 2/5/2025 changed to 2/10/25.
During this process, there were constant miscommunications and misunderstandings, minimal "project managing" by Niso of the work being done which resulted in work having to be done over and additional supplies purchased; my husband and I, who are retired, had to run around order/pick up parts/supplies and additional tile (due to errors made by workers and miscommunications); there was no timeline of when we needed to have items for installation, and constant excuses for problems/issues that came up. After running 3 weeks behind the original date of completion, and running into additional problems/issues with Niso, we decided and agreed to a deduction in the final payment of our project, and that we would hire someone else to finish the job after the final inspection on 4/4/2025. We found and hired someone else come in to finish the job on 4/5/2025 which included installing 1) towel rack which included cutting through a wall for extra support and repairing and painting it, 2) shower grip handle - also included opening up a wall to install it for the correct support, 3) cleaning the walls and the tile floors (which we found a small chip that was covered over with grout), paint touch up as well as other basic final things. It was then we also discovered that the shower converter had been installed upside down and when that was opened up to be corrected - the internal cold water valve was not even turned on. We also had to silicone the spaces between the tile and faucet/shower system pieces, which included a slide bar for the handheld piece, converter plate, etc. as they were never sealed either. We also continue to find and clean off the grout that the tile workers never cleaned off, paint splatters and other small insignificant issues.
We finally used our shower after 11+ weeks and on the 3rd day, the shower drain backed up and the floor in the shower was covered in 2 inches of dark, dirty water. We tried contacting Green Design and Build twice but it was Good Friday-no one got back to us. We ended up contacting someone on Friday as we could not let the water sit until Monday. The outcome was having to jackhammer another part of the floor to replace the old venting pipe that was connected to the NEW shower trap pipe originally replaced by Green Design and Build. Overall, we spent another $2,000 between completing the unfinished bathroom and doing an additional pipe repair that should have completed by Green Design and Build. When I finally spoke with Nicole at Green Design and Build on Monday, she flat out told me Green Design and Build would not reimburse us for the vent pipe and that I should have waited so she could send someone from their company out to determine if it was necessary for that pipe to be replaced. Sorry, but letting dirty water sit on a shower floor for 3 days after spending thousands of dollars was not an option and we already lacked confidence in their expertise and knowledge since it is something they did not even consider replacing in the first place. We did send Nicole pictures of the pipe that was replaced and the cement work done and let her know that everything was working perfectly now, but Nicole stood firm they would not reimburse us as she said Green Design needed a chance to check it out before work was done - even though we have a 4 year "Project Warranty" with Green Design and Build-so going forward she asked we contact her directly, not use the 800#.
My husband and I are retired and depended on this company to take care of this professionally and thoroughly. Although our remodeled master bathroom is aesthetically beautiful, the quality of some of the work and our overall experience was not the most positive. We would not recommend this company for a small bathroom remodel, especially if it is originating from a plumbing and/or pipe leak. Wish there had been more honest reviews of this company and the people who represent it and I am sure we would have made a better choice and had a more positive outcome. read more