My young daughter and I are frequent visitors of Atria Fresno, staff and Melissa are supportive in…read moretheir local community. the employees and residents are very welcoming and all seem happy to be there! It is a beautiful community well kept.

Our mother is a resident at Atria Fresno, in the Assisted Living section. Care Givers have taken…read morethe time to know her individual preferences including how best to wake her, what music channel she prefers, and even sing and dance with her from time to time. The dining room staff is friendly and help make meal time something residents really seem to look forward to, by not just providing meals but talking with residents, and listening. The nursing staff monitors all medications, including requests for refills and clarifying instructions with physicians. The nursing staff has also been invaluable in keeping resident's family informed of communications with physicians office, and any noted changes in resident's needs or behaviors. The staff provides a positive, friendly, healthy atmosphere for our parent. This review does not rate the physical facility or maintenance.

My mother seems to just keep going into the hospital, then she comes home for a bit, then back she…read moregoes???? Gotta get this part right at least. I am trying to plan a wedding and this is just impossible! When do people get to get married again where they want to get married or do we all just have to go downtown still to get married? None of this makes any sense to me...... My parents live in one of the richest neighborhoods in town and I still can't get anyone to take care of them at home??????? Idk, anymore, but I am going to figure this one out for sure.

The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.

I just finished another excellent lunch here at Magnolia Crossing. It began with the best mushroom…read morecream soup I have ever had, and only got better! The main course was turkey on white bread, with a delicious gravy. This was accompanied by delicious peas,and yams that were perfect. Dessert was wonderfully simple; cherry Jell-O with a little whipped cream on top. Thanks again to chef Marcus, and his sous chef Kevin. I truly excellent meal.

Magnolia Crossing is such a great option for assisted living or memory care! Their staff is…read morefriendly and helpful and the communication I receive has been wonderful. Jeremy has been so helpful and supportive with coordinating everything

Mother in law has been a resident for a year and she loves the caregivers and staff. They are…read morefriendly and efficient. She has a beautiful large private bedroom which is just what she wanted. Would highly recommend this home! B. Pursell

My grandfather was a resident at this facility for less than a week before he had to call an…read moreambulance for himself at 2am due to falling in the middle of the night after no one answered the call button. No one was even awake until the medical personnel came knocking on the doors. My mother, who is his emergency contact, was not contacted until MANY hours later and all she received was a text message, not even a phone call. Extremely disappointed by the level of care he received. When you trust someone with your loved ones you expect them to be readily available and fulfill their responsibilities as caregivers.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

I was given a tour of the 1-bedroom. Lots of storage space in the kitchen, a pantry area behind…read morethe door in the bathroom for towels, etc and a large walk in closet in the bedroom. Downside is that there is a waiting list. There is a $500 fee to get on the list but it can be either refunded or put towards the community fee or rent for your first month's rent when you move in. If you decide you don't want to move in when your name comes up on the list, you can decline but your name remains on the list.

What's not to love about the place. It is ran professional . Housekeeping is on top of cleaning…read more The residents are happy there are many activities for them to do. 5 star dining.

Food is still served semi-warm. Billing Dept. double-bills and charges a late fee when we pay on…read moretime. Very hard to work with. They are always right, and you are wrong.

A couple days ago I had the pleasure of meeting Ellie, the Med Tech, while she was giving my…read moregrandmother her medication. She was extremely helpful with my questions about what my grandmother was taking and even explained what each medication was doing in her body. She was incredibly kind, and my grandmother even shared that Ellie is her favorite. This gave me reassurance that my grandmother is in good hands, especially since I previously had an experience with another young lady who was very dismissive toward both me and my grandmother. I wish the best for Ellie, because I can tell she works in a harsh environment with that staff.

Overall I'd give it a 3. There were staff that did one on one that were fantastic at their job! We…read morewere very pleased with their care AFTER my grandpa was put with a one on one, due to a fall being there two days after hip surgery at 94 years old. My mom had kept telling them he wants to get up he thinks he can get up and walk also having vascular dementia. He was stubborn and kept wanting to get out of bed nothing was done for that and he ended up falling, how long was he there on the floor we the family aren't sure. I was in the area that night and when I got the call to go check on him he was sitting in a wheel chair no blankets, no socks, right in front of the nurses station. I was really upset and asked them why was he sitting here cold and no socks or blanket. I asked if he could have socks on and the nurse said "sure" so why didn't they put them on him? I put some and checked him out made sure he wasn't seriously hurt. He was sore on arms and back but he said he was ok. After that incident he had a one on one CNA 24/7 due to being a *fall risk* . That is when my mom who was there daily as she had been and learned all the CNA's who would be taking care of grandpa for his stay there. We were lucky to get some very special people who really showed they cared for their patients! Ones who took the time, who listened to grandpa and who would converse with him. He was one strong old man and he was a character, we are saddened he passed there with my mom and I by his side. The dementia only got worse and aggressive and he lasted two and a half months. We are so please with the CNA's that we got close to Kay, Bianca, Niezel, April, Mylee, Manpreet, Robeil, Kobe, & G. Most importantly one who always made us feel comfortable leaving at the end of the day was Jennifer (PM shift). She would make sure he was cleaned and comfortable. She was amazing and made this experience at this facility comfortable, that grandpas was in good hands. We truly appreciate you and all you do for your patients. For your patience, for your care, for your love, for the concern and for the Laughs! Thank you all so much!! Mario G's Daughter & GrandDaughter There are many Nurses, CNA's that are over worked in facilites such as this one. You can see the tiredness on their faces, the patients who get overlooked, it is sad to see them get neglected and not saying purposely but it happens they get overlooked to be changed or helped with feeding (which was observed while there). We need more people in that career who have a heart not just do it as a job because the attitude and the looks and their mannerism shows they feel other wise and for a family who has a loved one in there for whatever reason, who have to deal with a person who doesn't want to be there isn't a good thing. Observed the LVN's being rude and snappy with family. We really cared for Dona, and Fatima. Thanks to them! My son also made some friends who we plan to go back and visit soon! Alan, Charles!

HORRIBLE place to send someone that needs extra care! They took horrible care of my grandpa and…read morewhen we finally moved him out he was severely malnourished to the point where he couldn't even open his eyes. They refused to feed him because he was unable to feed himself and would mark it as refusal to eat when really he couldn't feed himself or give himself water. We finally moved him to a new home, and the nurses and hospice could not believe how badly he was neglected at horizon. The only good thing about horizon is RICO! He was awesome !!!!

The Cottages section is a perfect place to spend retirement years. Our apartments are spacious and…read morefully equipped. I love my kind and thoughtful neighbors and the warm, professional staff. The food is good. There's self-directed group exercise classes 6 days weekly. Plus plenty of activities - including Bible study two days a week for those of us so inclined. I'm an active 74-year old living independently in The Cottages- knowing a 3-story quality assisted living facility is next door when I need it. And a Memory Care program too. I highly recommend Carmel Village.

Keya not sure her position but she is very rude. I'm sorry my patient moved there from Kingston Bay…read morewhere everyone I encountered were so nice