I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

They are very nice and kind and they care about their clients. They are working together to make…read moresure that everyone gets covered, I recommend anyone if they're looking for work.

This is a wonderful place to work! The staff seem to match Caregivers to Clients really well, give…read moreus great education, and are always there for us when we need them. Lots of really great clients, too!

I have attended several functions at Somerford Place and have always found it to be very well…read moreorganized. I have also toured the facility and was impressed by the cleanliness and the variety of activities available for the residents. The staff was always friendly and very helpful. Joan

By far one of the best assisted living facilities in town. I have visited often and have always…read morefound the staff friendly and helpful. The residents get outstanding care for all their needs. The facility is well cared for inside and out.

A couple days ago I had the pleasure of meeting Ellie, the Med Tech, while she was giving my…read moregrandmother her medication. She was extremely helpful with my questions about what my grandmother was taking and even explained what each medication was doing in her body. She was incredibly kind, and my grandmother even shared that Ellie is her favorite. This gave me reassurance that my grandmother is in good hands, especially since I previously had an experience with another young lady who was very dismissive toward both me and my grandmother. I wish the best for Ellie, because I can tell she works in a harsh environment with that staff.

Food is still served semi-warm. Billing Dept. double-bills and charges a late fee when we pay on…read moretime. Very hard to work with. They are always right, and you are wrong.

I want to update my review of Cedarbrook Memory Care. I spend a lot of time there with my mother…read more We love the outdoor spaces and they have rocking chairs with just a really nice. My mother found the rocking chairs inside. She's very happy with them. My mother is so sweet and kind to everyone. We have made friends with many of the residence and visitors.!

My dad was at Cedarbrook for 3 months. My review is only a reflection of an issue we had his very…read morelast week there. As a backstory, my dad has Lewy Body dementia and can unfortunately get very aggressive. He is 61 years old and strong- not at all your average dementia patient. Care staff was more than patient with him and I can't express how grateful I am for them. There does seem to be lots of miscommunication between care staff and management about resident behavior, as I would hear that he was doing better from management but care staff would give me the real story of how his aggression was not getting any better. I made the obvious decision to move my dad because Cedarbrook was just too big for him and he kept having issues with his aggression. It just was not working and that's not fair to put on anyone. I received a call the day before he was set to move that he was out of a certain medication and they were having trouble getting it filled. He had been out for a few days and they waited until him moving to let me know. The reason his medication couldn't be filled was because it's a narcotic (Ativan) that can only be filled every 30 days- the length of his prescription. Long story short, almost half of the bottle was unaccounted for. I reviewed the medication log with the director of nursing and she stated my father refused to take the medication and it was discarded each time. Sounds reasonable, but why wasn't that documented? Especially with a narcotic that is extremely monitored and will not be refilled early. During this, a staff member (I believe her name was Bao) also admitted that since my dad was out of this medication, they had been borrowing some from another resident. Again, my dad is extremely difficult, but that makes me upset for the other resident and their family. I should have been notified immediately and been given the opportunity to reach out to his doctor for assistance. No residents should be sharing a medication, EVER. Please be mindful of bringing your loved one here. Nursing staff on the floor is great, but they need better management and a stronger set of policies and procedures in place.

Paintbrush Assisted Living & Memory Care has been an absolute blessing for our family, especially…read morethe memory care unit. As soon as we met Traci, the Memory Care Director, we knew our search was done and that we found a place where our dad would be in excellent hands and cared for like family. Reuben was incredible as well and made the onboarding process so smooth during an already difficult time. When we shared how important it was to have our dad moved before the holidays, their team went above and beyond to make it happen. Every visit since, they take the time to check in on us and give us updates on how he's doing. It means so much to see how genuinely they get to know not only my dad, but all of us. There's such a feeling of kindness and investment in every interaction. Memory care isn't easy, and we know this journey only gets harder, but we feel so much comfort knowing that Traci and her team will be there to walk alongside us through it all. We are deeply grateful for the compassion, communication, and care they show every single day. Paintbrush deserves every one of these five stars.

For assisted living and moving into memory care this is an excellent facility to consider. The…read morearchitecture; the ambience and warm feeling you receive just walking in is only the beginning. The welcoming staff is a window to the care throughout the facility. The layout is well thought out, efficient and convenient. The apartments are well designed and comfortable, each with well designed bathrooms to meet all needs. A building is just a building, but the care provided to residents and loved ones is what makes it a home. The care and attention from staff is consistent and sincere. From inclusion in activities and services for social interaction to personal care and medical attention residents are made to feel at home and cared for. Paintbrush provides menus for residents that varies daily and seasonally that is tasty for both the residents and guests, including a variety of off menu options. Staff is very good communicating with family members on issues for the care and support of loved ones.

Kingston Bay is a beautiful community inside and out with such kind people caring for their…read moreresidents. Arturo, Alexis, Jami, Sarah and the rest of the team are really what makes that place run so smoothly. If you are considering senior living, please pay them a visit, you'll be surprised by what they have to offer.

I would like to express how kind and wonderful Leah Cota senior living consultant was during our…read moremeeting yesterday. I valued her time and patience and information. It is difficult navigating care for a parent but she truly understands the challenges. I feel better today. Thank you

In my opinion... a lot would need to change for there to be real improvement! My experience was in…read morerelation to family members residing here... main elevator down for over a month... to my knowledge still down... pipe busted in kitchen leaving them operating from temp kitchen... of course this resulted in very limited menu options... no reduction of rent that is stated meals are part of the inclusive price package... they also tried to grossly over charge... this place is all kinds of shady...

Fairwinds is a community of older citizens that strive to be independent and not a burden to…read moreothers. They pay a goodly amount of money to stay there. Their main elevator has broken down several times in the recent past. Once again it is, and has been, for at least a week and they do not know when parts will be delivered. . Residents have to walk (most of them with the assistance of walkers) half way around the floor to the other elevator. That is very difficult for most. Be proactive and have parts on hand. It might also be a help for the back doors be left unlocked during the day to shorten the walk to the elevator. If security at these doors is an issue contract a security company.

I've had the chance to work with Truewood by Merrill Fig Garden as a professional partner, and…read morethey've been great to collaborate with. Their team is friendly, communicative, and truly cares about creating a positive experience for both residents and the families they serve. The community has a welcoming feel from the moment you walk in, and it's clear they put a lot of effort into keeping residents engaged, comfortable, and well cared for. From a partner perspective, they're organized, responsive, and easy to work with, which makes a big difference when supporting shared residents. I also want to give a shoutout to Mariah Bishel. She's professional, approachable, and genuinely invested in building strong relationships. You can tell she really cares about the people she works with and goes the extra mile to make sure things run smoothly. Overall, a solid community and a team I trust and enjoy working with.

I visited my grandma here and the staff was so nice, especially the receptionist Javier was so…read morenice, everyone truly listens and finds the best way to care for you. I cannot recommend this place more! The food is amazing, and they always give top service.

My mother seems to just keep going into the hospital, then she comes home for a bit, then back she…read moregoes???? Gotta get this part right at least. I am trying to plan a wedding and this is just impossible! When do people get to get married again where they want to get married or do we all just have to go downtown still to get married? None of this makes any sense to me...... My parents live in one of the richest neighborhoods in town and I still can't get anyone to take care of them at home??????? Idk, anymore, but I am going to figure this one out for sure.

The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.