Buyer beware. I had a sprinkler system put in several years ago. It was not made clear at the…read moretime that I had to have a plumbing inspection. Recently I had a plumbing job done in my house. The inspector told me I had an open inspection for the irrigation system. Upon inspection the job failed because the wrong type of pipe (regular PVC which the inspector said doesn't now and never did meet code) was used as a pressure water line from my main in the basement to the outside of my house. The clamps to hold the line up also did not meet code. (They were only appropriate for vertical, not horizontal applications.) I spoke to the company owner who made every excuse from the inspector not knowing what he was talking about to blaming the plumber who he didn't have contact with any longer. When I asked for some help with the $800 bill to replace the pipe - possibly the name of his current plumber who might give me a better price, splitting the bill or a break on winterizing for a few years I got nothing. Be warned that if you live in Hamilton I've been told that the open inspections have been computerized so if you need an inspection on a new job or try to sell your house, open inspections will be flagged. ProTurf will continue to take your money for repairs and maintenance but in my experience, they won't stand behind their work.

Update to this post to provide more information. The initial work was done 28 years ago. That…read moreinitial work did not have the permits the township required and caused me issues when I sold my house. Up until then I had a very good relationship the company and the work they did. I would give him more stars for those years of good service, except for how he let me down at the end. BTW, this cost me over $400 in permits from the township and additional inspections and over 40 hours of my time because he chose to provide NO help or advice on how to resolve this with the township. Since it was 28 years ago from the initial job, I understand he may have though that he had no obligation to remedy the item. I was not expecting a remedy or even payment, only help in the permit process.

The only company that has touched my sprinklers and once they come, you never see them again. I…read morewould have thought that they would periodically come and check them but nope. Since I have them, they only show up to turn the sprinklers on and off. I've had "only" them and my lawn has constantly died due to poor sprinkler types and lack of water getting to certain areas. Sprinkler care and lawn treatment seem to be horrible in Bergen County. You have to receiving a communication from this company is nice to know that they monitor these posts however when you turn a sprinkler system on it is customary to check the sprinklers for proper condition and if if they are doing the proper job not just turn it on and walk away from it. I would not have lost my lawn this year if my sprinkler company had my best interest at heart and checked each sprinkler head and the placement and the coverage they were supplying not just turn the sprinkler on. This past time when I requested that they come out they had to replace several heads and adjust locations that the sprinklers were supplying water to. That tells me that when they came out a few months ago they did just what the woman said was turn the system on and walk away and didn't check anything and for over $100 that's not good service I would hope that they change the way they service my property. It seems that they are very comfortable with a DISGRACEFUL three star rating rather than trying to earn more stars and be more considerate of the customer. Now I look and the three replaced heads are refurbished and not new new heads that I paid over three hundred dollars for. These pictures represent the failure of what I paid for and did not get. My neighbor has "no" sprinklers and his lawn is near perfect. Unfortunately the company is run from the office and no one monitors the worker's performance. The Proof Is in the finished product!

Our town was doing some work on sewer drains. They damaged the sprinkler head and line. Pacific…read moreLawn Sprinkler tech came out quickly and assessed the problem, Then they fixed it and double checked that all was working properly. They documented the damage so that we could send the bill to my town for reimbursement. All in all an excellent experience.

I called a few companies for quotes and ultimately decided to go with Pacific. I think it was…read moreactually the Morristown branch. Hector was the gentleman that gave me the quote and did the work. He was super nice, they did a full sprinkler system install in 1 day. He showed me how to use the app, adjust the heads, and they put down grass seed when done. Also they accidentally cracked one of my blue stones but they replaced it within a few days of the job. The sprinkler system works great so far. Looking forward to using it this fall and next spring.

Very frustrated with the service. The company is too big and the experience is too impersonal. An…read moreautomated service suggested a date to shut down my system in early October --I accepted without paying too much attention, but my landscaper seeded my lawn 2 days later and now I'm hand watering every day. I should have caught this, but it's not the kind of thing I have to worry about and I want to work with a company that I can trust to make a sensible suggestion. When they activated the my sprinklers earlier this season, they told me that I needed a new filter--when the service person realized he didn't have the part in the truck, he told me that I actually don't need the filter replaced. So did I not need it, or were you just trying to uncharge me? Or do I actually need it, and you never took the time to come back and fix it?

Terrible at snow removal, they leave snow on driveways, sidewalks, not good at snow removalread more

Doerler landscaping seems to be focused on corporate accounts or on private households with similar…read morebudgets. For a private homeowner, I would recommend them for consideration if someone is undertaking a large and expensive project and he/she wants a quote from several reputable firms. If you are looking for routine yard maintenance or if you are focused on a competitive budget, I would suggest you tread carefully. We were privately contracted with Doerler for several years when we terminated our relationship. Despite oral assurances that plantings would be guaranteed for a year, documentation in writing, and accompanying photographs of poor maintenance all copied or directed to the President and owner of the company, Steve Doerler, the organization failed to recognize any issues, fulfill its commitments or live up to its professional assurances. The lapse was not worth a lot of money in the scheme of things, especially given the monthly/annual fees, so the failure says a lot more about the organization and its culture than the money would suggest.

I couldn't post enough positive remarks about this company…read more Two highlights would be: The company which we inherited with our house gave us a huge price to replace a pump and other equipment. Dew drop made a simple repair at a very low cost. Unbelievable how they could have taken advantage of us, but were honorable and did not. Dew Drop suggested another level of irrigation for our front lawn and it made an amazing change in our gardens. So glad that they took the time to recognize this, added the irrigation, all at a reasonable price. Their response time, product, and customer service is perfection.

I had a leaking sprinkler that I needed repaired. They came out the same day and solved the…read moreproblem. I'm so grateful for their quick professional service

They'll take your money and never deliver. Jamie was a great salesman when I was considering…read morewhether to sign up, and now that I'm trying to get him to actually come and seed my lawn (let alone deliver other services they contracted for), he's nowhere to be found. Unresponsive to emails, texts, and calls.

They do lawn care for my HOA. They accidentally broke my window and took a month to agree to come…read morelook at it. They verbally apologized but haven't responded in a week since then. Certainly appears they do not want to cover cost of their damage to my home. Not to mention they often skip over my backyard for maintenance. Last week I had to request in person for them to cut it before they left the neighborhood.

Paramount Well Service is a great company. Knowledgeable, professional, honest, fairly priced, and…read moreso pleasant to deal with. They have made much needed improvements to the system and keep it running smoothly with an annual service (they will even schedule reminders if you need them to!). All equipment is now easily accessible - no need to reach into the dark recesses of a scary crawlspace and no more filters to change! If you have a well, you need to use Paramount Well Service - you will be glad you did. I am!

John returned my request for service in less than an hour with questions and was at my house within…read morethe next hour. He solved my no water problem quickly. He later came back to replace my well pump and pressure tank. All done with professionalism.