BEST RESULTS AND SERVICE!! Recently had our upholstery,…read morewall to wall carpets as well as oriental area rugs cleaned and they came out great highly recommend and exceeded expectations!

I would have given them one star but he refunded half my money after screaming at me on the phone…read more I have cameras at my house. I hired them to clean two rooms worth of carpet and an area rug. They were in and out in less than 14 minutes. Let's say it takes five min to set up then that means I was getting charged $350 plus for less than 9 min of cleaning. When I called to tell the owner he called me a liar. Again I have cameras that are time stamped. Ok that was great then when I actually got to the house the two stains were still there and as suspected, they did a lousy job. He refunded half my money and told me to never call again. Oh ok, don't worry, I won't. As a side note I have used Chem Dry at other property locations in MA and they did a great job.

My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

Worst service department I have ever encountered. If you buy from them, don't take it back for…read moreservice. You'll get nothing but the run-around and BS.

Nice place with good people. We purchase our garden plants here in the spring, other garden items…read moreduring the summer, and bird seed all year. I use the small engine repair shop for my lawn mower, snow blower, and chain saw. Once, the small engine person recommended that I purchase new lawn mower because the cost to repair would come close to purchasing which saved me money in the long run. They always give time estimates for repairs, the closer to prime season the longer the line - plan ahead.

I called them for help, and less than 24 hours later, the job was DONE…read more My husband and I had originally thought we could tackle the move ourselves over the weekend, but we very quickly realized we were in way over our heads. What probably would have taken us a week to accomplish on our own, these guys knocked out in just a few hours! I'll admit, I was initially hesitant about the price, but in the end, it was absolutely worth it. They were friendly, professional, courteous, and incredibly efficient. They made a stressful and overwhelming job feel easy, and we are so grateful we decided to call them.

I hired Brett with Rutland moving and storage. It was the most unprofessional moving experience…read moreI've ever had. 1- I made sure to confirm with him the night before, only to be canceled upon 5 MINUTES before the job was supposed to start. We then had to rearrange ubox pick up dates and wait for him to unload. 2- we made a verbal agreement that we needed the boxes unpacked, in their respective rooms. This is something he did not do. 3- he still demanded to be paid in full for a job that took him only an hour to do... Overall a horrible experience. He did not keep his word, nor handle our time respectfully. I will not be recommending him in the future.

Reliable and fast internet! Customer service is always a call away. Response times are quick. Only…read moretook a week to get connected from subscription online. I would highly recommend to anyone.

I cannot rate the quality of internet provided by this company because I never experienced it…read more However, I can rate the quality of customer service and I would give less than 1 star if I could. I requested to begin service and received no follow-up (over 1 week later) as to when I could expect that service to start. I sent 2 emails after my original request, as well as telephoning once. The customer representative I spoke with did not have any information and did not seem knowledgeable about the process. I was told that someone would check on my request and email me about it by the following day. I never received anything. After 4+ weeks of waiting, I emailed them again and canceled. Still got no response. So, if the internet service is as bad as the customer service, then I guess I am glad that it turned out the way it did.

Some of the nicest people I have ever made and they do great work!! They went out of their way to…read morego above and beyond, I'm so happy I used them.

I've used Rosen and Berger's for a long time. Went in today…read moreto pick up a door handle, but it was unusable to me. I pointed it out to the guy working there andthe guy working there said "you have a warranty and it's not even out of the fucking lot yet". I told him to sell it to someone else, and he said he couldn't because it was broken. And they didn't have any more in the yard. Long story short, I've known this particular guy a long time and had been really nice to him other than at Rosen and Berger. Thanks for steering me to Browns Auto Salvage to do business with from now on, "friend".

I went to Rosen & Berger's to get a part for my son's vehicle. They were very courteous and…read morehelpful. The prices are reasonable. I appreciate their help locating the part we needed.

Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.