I am a working mom and scheduling appointments can be challenging but I have been having trouble…read morewith my vision so I took half a day off to schedule an eye exam. When I got to "MyEyeDoctor.Com" I was told that I had scheduled a video eye exam that wouldn't be covered by my insurance. There was absolutely nothing on the website or the appointment scheduler that indicated that I had done anything other than schedule an exam. The receptionist was unapologetic, acting as if I had done something wrong and should have known better. Of course, I left and I won't look back at this place that wasted my time and made me feel crappy.

My one star reviews is towards the mean, mean receptionists. My actual eye doctor was good in terms…read moreof giving me information on my eyes. But, my glasses prescription was flip-flopped for my eyes, in my case meaning I cannot see anything, and I got half the contacts I payed for (over $600). The receptionist has sent me home after driving over an hour to get there, saying that there 'actually wasn't enough room for me afterall' (having scheduled my appointment months in advance), and has been rude to me overall. When I tried to tell her I payed for double the contacts she gave me, she ignored me. She also picked up a call while I was waiting by her desk, proceeded to put the caller on hold, and made fun of the caller with her colleagues.

I have been a patient with Eyecare of Vermont for a long time. I always felt like an object being…read moremoved from one chair to the next by the staff but accepted that that was something I had to put up with. I would smile be friendly, what I received in return was luke-warm polite. Then one day I decided to try this little shop on Battery Street. They are busy, but they had a way of joking and making me feel like they are glad to have me there. I LOVE my glasses and the lens they recommended. I recommend this shop without reservation.

Some days, the doctor doesn't listen and it behooves the patient to follow their gut. Other days,…read morethe doctor really knows what she's talking about and you're seeking professional advice and you should listen. Today? The latter. Having found Eyes of the World to have good Yelp reviews, I decided to check them out to get my very old glasses script updated. After the exam, I told the optometrist that I really like things super clear, despite her reluctance to bump me up by so much in each eye. She did, though, against her better judgment, and I went home with my crystal clear new script. A week and a half later now, I still haven't adjusted to the new script and I'm getting headaches. I go back in, totally ready to shell out for another set of lenses (it was my own dang fault that I overrode medical advice) and the optometrist refused to let me pay for the replacement lenses. Cost of doing business, she says, and wouldn't let me pay for the replacements despite repeated insistence. In the immediate term, they earned a big bag of thank-you cookies from a local bakery. In the long term, they won the total loyalty of an appreciative customer. I'm deeply impressed by their customer care, their knowledge of vision care, and their unfailing friendliness. I wholeheartedly and unreservedly recommend them to anyone needing new lenses, new frames, and/or eye exams.

I asked if they allow Warby Parker and they said "yes you can get your glasses made wherever, but…read morewe don't give out pupillary distances." This is info warby parker needs, so... it's a non-starter. They're very prompt, fast appointments, I'm sure they're fantastic. But, it's 2022 and I'm not quite used to this type of silliness.

I want to preface this by saying that I'm not the kind of guy who writes reviews. In fact this is…read moremy first one. But holy cow, I've never had an experience this bad. It started out great, everyone seemed very nice at first. I got an exam and went home. That's when I learned that the key piece I needed to get my prescription glasses (the pupillary distance) they don't include that. So I call them up and everyone starts blaming each other. The people at the shop tell me to wait a day to to talk to the doctor, so I do. And when I finally talk to the doc, this guy is like Jekyll and Hyde. I mean he's cherry pie when you're getting the exam but after that, he wouldn't call you an ambulance if you were dying is his office. He's literally screaming at me on the phone saying, none of that's included. Do they tell you that beforehand? No. Only after. I've never felt so poor treated my a "professional." Also, apologies for any typos in my review... I still don't have any glasses.

My family and I love Heritage eye care! We have our eye exams done here and most recently purchased…read moreglasses. There is a great selection of glasses to pick from and I love my new pair. I highly recommend!

Want an example of the most deplorable customer service ever? Try ordering a pair of prescription…read moresunglasses from this place. While the doctor is grand, and the front staff used to be likewise, something has changed - and the current state has made me decide to take my business elsewhere. After having ordered frames and lenses for computer-prescription glasses, I decided to finally order prescription sunglasses. I picked out the style, had the measurements done and was told they'd arrive in two weeks. What arrived was an atrocious-looking, 1970's style pair of sunglasses that I'd never have picked. When I pointed out to the staff that these were not the correct pair - the amount of stonewalling (from initially proclaiming that I had provided the frames to them, to outright lying to me then accusing me of not knowing the types of frames I had selected) and the lack of any sort of understanding, apology or attempt to make things right makes it seem as if these folks are trying to hide their illegal activity: e.g., bait-and-switch sales promotions. The frames I initially selected cost $100 more than what I was provided. Not only THAT, ccording to the staff, the sunglasses frames are not "model" samples, they're the actual frames being purchased. In other words, during a global pandemic, these folks are selling "used" frames (floor model examples) without any regard to spreading disease - and they're selling "used" frames at top-dollar prices. What. A. Scam.

Great people doing great work, had my vision checked and I now I see way more than I did !read more

The most professional and accommodating optical group I've ever utilized for my eye care needs!…read more Their services are the result of skilled and experienced doctors and staff who always have the patient's welfare at the center of their efforts!

This optometrist has sold her business to Dr Todd Page who I find to be a big improvement for eye…read moreexams. I used to appreciate the free adjustments that they would give me over the years but the prior optician seemed to flit through the eye test too casually with the result thatvI had doubts in their accuracy. Unfortunately Yelp can't get it's act together yet , despite detailed requests so now 2 Heritage Opticals and one under the previous ownership, show up and none are accurate.

What a great place with fantastic, friendly service and practitioners that care about their…read morepatients! Great selection of frames and a nice vibe. Their new location is convenient with lots of parking. Oh, and I finally learned what my eye issue were -- that have plagued me for years! So glad I found this place!

Hard to get a hold of on phone. I had a 2pm appointment but they were still closed from lunch. I…read moreknocked on the door, called from outside, but there was no response. I waited a bit and then went back to work. Now they're charging me a $75 cancellation fee. I took time off from work for the appointment, but I don't expect them to pay me for my missed work.

Very professional. Staff is helpful and knowledgeable. Glasses are expensive but they sometimes…read morehave promotions especially if you do not have insurance.

I've been seeing these folks for about thirteen years and I cannot say enough how professional and…read moresuperlative they are. Randy Fitzgerald is very thorough from annual eye exams, to updating primary physician on issues, diagnosing conditions, everything! They have the most up to date equipment and an excellent selection of eyewear. And, qualified staff to help you chose the best possible deals with a great "eye" for detail and what you look good in. Cannot recommend enough, best in the area!