The location is very clean and organized. The staff were friendly. The breakfast included was…read moresolid. One day there was bacon and a different day there was sausage links and turkey sausage patties. The kids really liked the pancake machine. The room was clean and comfortable but the unit ac/heat control was a small issue. I could not get the fan to stay on which for people that need that white noise made it a rough night to sleep. Would definitely stay again if I pass through Franklin again.

The phone call that I placed to the hotel to ask a question (before ever staying) is the reason for…read morethe one star review. I called and there was no greeting, just "Can you hold?" I said yes. I was immediately disconnected. I called back several more times, only for the phone to be picked up, no one spoke, and then I would be disconnected. When Jessica finally answered again and asked if I could hold, I again said yes, but that I kept getting disconnected and didn't know why. She responded in a completely hateful and unprofessional tone "Well, I'm busy with customers right now. Can you hold?" I hung up and have no intent on calling back or visiting.

New owners have done a fantastic job with the renovations and updates to this place! It's a…read morefriendly atmosphere with very helpful staff. Best of all is the convenient location to Wax marina, literally sits adjacent and within walking distance. We will definitely stay here again for our summer trips to the lake!!

We have eaten here several times and are looking forward to staying overnight. We have tried…read moremultiple things and everything has been wonderful and the view is amazing!! So nice to be able to have a cold cocktail and enjoy good service and great food.

Pine Paradise lives up to its name! It is paradise! I recently visited this lakefront resort on…read moreNolin lake and it is amazing! This is a hidden gem, I had no idea it was even there. The lodge and additional kitchen/party space is huge, there is so much room! You can do everything here from weddings to family reunions! It's right on the lake and there are so many beautiful little sitting areas and reflection spots. There is a playground for the kids. There is something here for everyone! If you are looking for a place to have an overnight event. I highly recommend Pine Paradise! I met the owner and he is a real down to earth and friendly guy!

We stayed here from 06/28/24 to 07/06/24. It was our 3rd time staying here. Great as usual…read more Clean comfortable room, comfy beds, fresh clean fluffy towels. Nice and quiet, friendly people. Easy to make reservations over the phone, we even had to change our dates a few times this trio. It was no hassle at all. Good price too. I highly recommend this hotel.

technically has an internet connection but is so slow it is unusable for phone, tablets or anything…read moreelse. be sure to bring your mobile hot spot. hotel is pet friendly.

We stayed here for a Valentine's weekend getaway. We visit Bardstown often, but this was our first…read moretime staying here. Our room (Library room) was very nice, the mattress was comfortable, and the breakfast was delicious. The owner gave us a tour of the old jail after breakfast, and it was a great history lesson. This family run business is very well maintained, and they always made sure their guests had everything they needed. I highly recommend staying here and if you're visiting.

So Peaceful. It was the most fun we have had in Bardstown because of Paul and his staff. We stayed…read morein the very quiet Library Room on the second floor. And could eat Hadorn's donuts for dessert on the second floor dining table with a coffee station and microwave. Our room was spacious and the bathroom had lots of towels and shower shampoo, etc and a hair dryer. It was super quiet even tho you are on the busy street with corn trucks going to the distilleries. Guess it was the 21 inch stone thick walls. We could hang out on the front porch with rocking chairs. Paul's breakfast was the best we have had in ages. The historic houses were fun to see on morning walks before bourbon tastings at Heaven Hill, Willetts, and Bardstown Bourbon Co. Don't miss the jail tour!!

What a great group of employees. This was a perfect hotel experience. The room was great and the…read morebreakfast was superb. The biscuits and gravy were tasty and the little cheese omelette was fantastic. The staff were so kind and caring. I hope we pass through Glasgow, Kentucky so we find a reason to stay at the Holiday Inn again.

Clean, spacious and modern room, big and comfy bed! Great place to stay if you are heading to…read moreMammoth Cave National Park or Diamond Cave. Free breakfast was so good! They had Chobani strawberry yogurt and this amazing milk... and free wifi! I used their pool, which was nice, although I wish they had a jet pool too. Check in and out was easy. They also helped me mail out a postcard. Bonus points for having bath and body works toiletries! Also, close to a KFC (which I came to Kentucky for...)

This was a great experience. Alaura was very nice and very accommodating…read more The rooms were very nice and clean. Food was delicious. Good Job everybody

I've stayed at many hotels in my life because of work, and I can honestly say this was the best…read moreexperience I've ever received. From the very moment I walked in the lobby I was treated by the best hostess ALAURA. She helped me with any questions I had and went above and beyond customer service. It was because of her that made the experience 1000% great!

We chose to come here after our terrible quality inn "experience" in horse cave…read more The receptionist, Lena, was EXCEPTIONAL. Truly, so sweet and informative. We got a king suite with jacuzzi. The bed was WONDERFULLY comfortable. The jacuzzi was such a treat. The jets worked as they should. Our walk-in shower is awesome. Mini fridge/microwave worked flawlessly. The pool was small but just what you needed after a hot day. Thoroughly enjoyed our experience from top to bottom. If we come to cave city again, we'll be staying there! Thanks Lena!

I made my reservation in March and they cancelled it in April without notifying me. They said its…read morebecause I had a pay now and save reservation but why did they not charge it until a month after I made it and a month before staying? I obviously had adequate funds. And why was I not notified? I was a front desk supervisor at a hotel for nine and a half years and it is TERRIBLE customer service to just cancel someone's reservation without telling them. They could have made the situation better by letting me rebook and honoring my original rate but refused leading me to believe the manager is either rude/unaccommodating/lacks basic customer service skills, trained poorly so unable to do a simple fix, or not allowed to make normal management level decisions to fix a problem made by the hotel. Absolutely unacceptable practice and not even a hint of an apology or understanding. The actual front desk worker said he didn't even work at this hotel but was covering because someone didn't show up. He was wearing a hampton or hilton uniform and while he was nice, he wasn't much help. Additionally, the room door had issues latching and locking shut. Had to try multiple times every time we left or returned to make sure it was fully closed because I'd not it could be easily opened without a key. Room itself was ok, some scuffs and stains here and there and a bobby pin left on bathroom floor. Also it has very minimal breakfast (waffles, yogurt, cereal only - no pastries, toast, eggs).

Clean facility, workers very attentive to needs. Breakfast was good, not many fruit options outside…read moreof apples and oranges. Swimming pool was out of service and looked rough (algae). Plenty of other food options around. Highly recommend the Mexican restaurant next door. Rooms were large, we had the single king room and you could have fit another king in the room. All in all would definitely recommend staying here.

Very enjoyable experience and would definitely stay again. All the staff we encountered were very…read morefriendly and helpful. The interior and exterior of the hotel were very well kept and decor was modern and not outdated. Our room was a handicap room (we knew this when we booked) due to a full hotel and this was the only non-smoking room with double beds left available. We thought our room had a slight odor, but it wasn't bad enough for us not to be able to stay there, besides we knew there weren't any more rooms available. That was the Only thing that kept us from leaving a 5 star rating...we would give a 4.5 if it were possible. The indoor pool area was small but clean and well kept. And of course my children loved it. The bathrooms near the pool were exceptionally clean. A continental breakfast was provided and offered a good variety. We were pleasantly surprised with the breakfast and selection. There were the traditional pastries, cereal, yogurt, waffles, and breads along with sausage, gravy, biscuits, folded eggs, and egg and cheese omelets. Everything was tasteful and the staff servicing the breakfast was friendly, positive, and outgoing. There was a 24 hour coffee bar (regular and decaf) available in the main lobby. It was well stocked with multiple types and flavors of creamer, and various sugars and sweeteners. The coffee was very good and the bar well used by my family. There was also juice available all day and night. Our room included the following amenities: ironing board, iron, hair dryer, refrigerator, flat panel TV, free reliable WiFi (a speed test showed our room giving 1.6 Mbps), telephone, small table w/2 chairs, the tub included a handicap seat that could be folded up when not needed, also there was an adjustable shower head that could be raised and lowered and removed to be handheld if necessary. The air conditioner in our room worked great and kept the room very comfortable. The beds and pillows smelled fresh and were very comfortable...my whole family slept well. Overall the noise level of the whole hotel was pretty quiet. There was a short period of time in the morning when it was noisier, we assume because we were fairly close to the breakfast area and front lobby. There were several restaurants close by and some within walking distance of the hotel. We were very pleased with this hotel and would recommend it to anyone needing a good, clean place to stay in Central City.