Please read the 1 star reviews BEFORE using this business - they echo my current experience…read more A friend just delivered their first child and we wanted to send flowers for the celebration. I went online and placed an order hoping for next day delivery. When date selection came up, Sunday was the first available date, okay that works I thought. Sunday comes and no flowers delivered. I was in Vegas so decided to deal with it on Monday. Monday morning I called the shop after 9:00 and received an answering machine. I left a message with my inquiry and requested a call back. 2 hours later after no call, I called again - same routine, answering machine, left message asking again for a call. Around 5:00 Monday, I received an email indicating flowers were delivered. I checked with my friend who had a message saying flowers were delivered but she was at the hospital. Later confirmed no flowers were at her house! Tuesday morning I called the shop again but reached the owner this time. I explained why I was calling, that I was disappointed that delivery didn't occur on Sunday, that received no notification that it wouldn't happen til Monday, that I left two messages on Monday with no contact and that flowers STILL HAVE NOT BEEN DELIVERED! He then listed the excuses: - his web service showed Sunday delivery in error (prior Sunday was Mothers Day) - he was out of town on Friday and couldn't contact me when he KNEW delivery wouldn't happen on Sunday - he couldn't call back on Monday because he was too busy with orders - he delivered the flowers himself, no answer at house so he left flowers at the door (in this heat??) He made no apology, no offer to do anything else (refund, deliver new arrangement), it was clear my satisfaction was not his problem, he was done! He was so adamant about delivery I said I'd check one more time, but there was nothing. Yesterday I called ONE LAST TIME and received answering machine again (how does he stay in business???) I left a message confirming there was no delivery and that I either wanted a refund or I would dispute the charge with my credit card company - this is where I stand now! As other one stars state, this guy is a jerk, unprofessional and has no commitment to his customers.

Amazing customer service! Called last minute to order a Lei for promotion. I was told I would be…read morecalled once they were delivered to the store. Got a call back. Picked up the lei. It was the most beautiful lei! Thank you!

I hired Daisy to create my bridal bouquet for my wedding. We had specifically discussed and agreed…read moreupon a white bouquet featuring peonies and lily of the valley. Two hours before our scheduled pickup, I received a call informing me that lily of the valley was unavailable. While I was disappointed, I understood that flower availability can sometimes be unpredictable and was willing to work with a substitute. However, when I arrived to pick up my bouquet, I discovered that not only was lily of the valley missing, but there were no peonies either. Instead, the bouquet contained flowers and yellow tones that were completely different from the all-white design we had discussed and approved. At no point was I informed that peonies would not be included, nor was I contacted to review or approve a revised design. Because this occurred the day before my wedding and only hours before pickup, I had no realistic opportunity to make alternative arrangements in advance. We felt pressured to accept the bouquet we were given because of the timing. Ultimately, I was so unhappy with the final product that I purchased a replacement bouquet. What was most disappointing was the lack of communication and professionalism throughout the process. Had I been notified earlier that the requested flowers could not be sourced, we could have discussed alternatives and approved a new design together. Instead, significant changes were made without our knowledge or consent. After returning from our honeymoon, I reached out to discuss the issue and request a refund. My message went unanswered. When my husband later spoke with her, our concerns were dismissed, and we were told that the flowers used were an "upgrade." Whether the replacement flowers were more expensive is beside the point--the bouquet delivered was not the bouquet we ordered or approved. We paid our invoice in full and even tipped before receiving the bouquet because we trusted that our wedding flowers would reflect what we had discussed. Unfortunately, the final product did not meet our expectations, and the lack of accountability afterward was equally disappointing. Based on our experience, I cannot recommend this florist.

On delivery Roses were fully open.One day after delivery flowers were wilting. Peony was brown…read more Lilies were lovely but the rest was subpar. Would never order again.

I cannot recommend Mona Floral Design enough. A few months ago, I found myself in a really…read moreunfortunate situation after trying to send birthday flowers to my friend. I had unknowingly been scammed by a third party florist website and lost over $100 on a bouquet that never actually existed. When I called Mona Floral Design to ask about the arrangement, Mona kindly explained that it wasn't one of her designs and that the company had been falsely advertising. After hearing what had happened, she personally reached out and offered to create a custom bouquet for my friend at a very reasonable price. I gladly accepted, and during my trip to Martinez, I had the pleasure of meeting her in person. From the moment we met, she was incredibly kind, welcoming, and so passionate about her work. She showed me where she keeps all of her beautiful flowers and plants and let me hand pick blooms to recreate something inspired by my friend's wedding bouquet. It was even more beautiful than I could have imagined. Every flower felt thoughtfully chosen, and the arrangement perfectly reflected my friend's personality and style. After feeling discouraged from being scammed, Mona completely restored my faith with her generosity, compassion, and talent. My friend absolutely loved the bouquet, and it made the gift feel so much more meaningful because it had been created with such care. If you're looking for someone who truly loves what they do and genuinely cares about their clients, please support Mona Floral Design. Her passion, creativity, and kindness made such a lasting impression on me, and it's an experience I'll never forget. Thank you, Mona, for turning such a disappointing situation into something so beautiful. You helped create a gift that celebrated one of the most important friendships in my life, and I will always be grateful for that.

Mona designed a beautiful bouquet and two boutonnières for my sister's wedding…read more We reached out a few weeks before the wedding, and she was very enthusiastic and thoughtful about creating a Christmas-esque themed wedding floral. She was very kind and gave us alternative options when the price quoted was out of budget. It was easy to communicate with Mona and coordinate pick up. We highly recommend Mona and her professional floral services :)

My mom recently passed away and the original florist recommended to me (a sole proprietor) was not…read moreas responsive as I hoped for, causing more added stress in organizing her services for the following week, not to mention a few limitations to my floral requests. Someone then recommended B&B Floral and I stopped by their shop right away. I met with Jay, showed him pictures what wreaths the family wanted, including personalized ribbons, with no issues. I even entrusted Jay to make a corsage for Mom, which was beautifully made with a pink rose. I also referred B&B Floral to my friends and colleagues who wanted to send flowers to the service and they delivered! Even the succulent garden my coworkers ordered was beautifully made. After placing my order, I looked at their website and saw a wreath that I loved. Since it was the same price, Jay had no issues exchanging one of the wreaths with their design. My only regret was not ordering the casket spray from them which was more cost effective than what was ordered at the time we finalized Mom's services at the Funeral Home. Moral lesson, just go to B&B Floral you all your floral needs. Great local business, great value, with exception customer service!

With only one day's notice, I placed a last-minute big order for a cross spray and a casket…read morearrangement. I let the florist design how she felt was best. I was not able to snag a photo of the cross, but both arrangements were absolutely stunning. Thank you for creating something so beautiful to honor our friend.

Beautiful birthday flowers ... delivered a day late. When my relatives asked if I liked the…read moreflowers, I had to reply, "What flowers?" Delivery had been promised so it meant a hassle for relatives living 1,800 miles away. Jory's is closed on Mondays. Maybe that was the hang-up, but delivery had been promised. When they finally arrived, I was greeted with a "Sorry." The flowers were beautiful and so was the amber tone mosaic vase. (I am still enjoying the vase now filled with some dried fall flowers.) But here is where things get a bit strange. When I was rinsing out the vase, I noticed two stickers on the bottom. One said Mervyn's $39.99 and the other said Goodwill $8.99. Mervyn's closed many years ago so today's retail value of the vase would be much more. Who knows how it ended up at Goodwill and then made its way to Jory's. I don't have an issue with recycling from thrift stores. I do it myself. What was very odd to me was Jory's did not take a minute or two to remove the stickers. Very tacky. This would have been a five-star review if the flowers had arrived on time and in a vase that did not show its thrift store origins.

This is the florist to call if you're in Clayton or even greater Concord! Angie helped me even…read morethough my order was same day & last minute. I appreciate the focus on quality & customer service. My wife was very happy w the arrangement.

So happy with the arrangements! I ordered an urn arrangement, photo arrangement and 10 table top…read morearrangements. They were all beautiful! I told her my grandma's favorite colors and what she recreated was amazing! Joyce was responsive and helpful. I ordered everything over the phone on monday for delivery that Saturday. She dropped off the flowers early. And price was good especially for such short notice.

Absolutely horrible customer service. I placed an order to be delivered on Sunday specifically, the…read moredate and order confirmation never at any point indicate it was not possible. I get a notification that the flowers will be delivered on Thursday, not even Friday or Saturday. I called and got the rudest response, basically there is nothing I can do, I already paid, not even an apology. Disgusting in every way, fix your website.

Sheryl is the best! She is a master at her craft and a wonderful person…read more Sheryl's designs are very current and unique. Not your normal cookie cutter flower arrangements. She makes conversation pieces, works of art! I had the pleasure of working with Sheryl at a wedding in Nov (2014). She did a great job working with the bride on a price within her budget while still creating very colorful and striking florals for the entire event space. Everything was stunning and really added to the ambiance of the wedding. Sheryl is amazing to work with. Her and her assistant were very professional, ahead of schedule, and efficient in their set up. The whole space came instantly alive with all the fall flowers and foliage. It was magical! Other pieces I've seen her do are so fun and whimsical. Each having their own personalities. I can't wait to see what she does next. I would recommend Thistle and Bone to any friend, family, or client. Perfect for weddings, parties, gifts, or just to add some beauty to your home. A true gem!

My wedding was on December 2nd at city hall. Then the reception was in Sonoma that evening. A…read morefriend of mine recommended Sheryl at Thistle and Bone to me when our original florist did not follow through. Sheryl was always willing to get on the phone and talk through each detail we wanted from the bouquets, table arrangements, to the fireplace mantle (which was absolutely stunning!! BTW!) The bouquets were perfection that morning for my bridesmaids and myself. They were like straight out of a fairytale Once we arrived at the reception I had no idea how everything would turn out since my Aunt and Sheryl were the ones setting up the decorations for me that day. I wanted to cry when I walked into the party to greet our guests. The whole venue looked like a dream It turned out even better than I had envisioned it months before. I'm so glad my friend recommended such a for my husband and me. Sheryl went above and beyond to make our wedding so beautiful and a day we will never ever forget! Thank you Thistle and Bone! I hope we can use you for another event one day again! Love Laura and Jekyns Pelaez

Nina at Flower Power created my daughter's bouquet for her wedding. It was exactly what she wanted!…read moreEveryone loved it! The flowers were so fresh and arranged so beautifully. Nina's customer service was excellent and she was in constant contact with us. She delivered the flowers to my house with no extra charge. I highly recommend Flower Power for any event or special occasion.

From the first call, Nina was incredibly understanding in helping us figure out all the floral…read morearrangements for a funeral in my friend's family. After giving her a few details, including what types of flowers we wanted, she called me back the same day with a proposal for each of the arrangements, given what I mentioned and what she's created before, as well as a final cost, which was definitely reasonable and turned out to be less than what all the other florists were asking for when we called. She also made different recommendations for the arrangements based on our price range, assuring us that a slightly less expensive option would still be beautiful. We wanted calla lilies, which, after calling multiple other florists, were potentially out of season, but because the family requested them, Nina helped us find some for the arrangements. We had multiple last minute requests too, from adding boutonnières to getting hundreds of extra stems of flowers, to having everything delivered a day earlier, and Nina was extremely accommodating and made all of them happen! After we placed the initial order, Nina finished everything within 5 days, even with these new requests. Thank you so much Nina for all your help, the flowers turned out absolutely beautiful, beyond what I could imagine!! They really brightened up the space. I called Nina based on the 1st review here on Yelp for her, and it was definitely the right choice! I highly recommend her as well for all your floral needs, especially in the Vallejo area!