Excellent service. Called for a rush order for a birthday thinking that all was lost. She was able to provide me with my wife's favorite flowers that were delivered the next morning. Recommended for all events and definitely will use again. read more

I called this "business" earlier in the week to order a dozen roses to be delivered on Valentine's Day. Pretty simple right? My order was taken & I clearly provided the information for delivery (my cc was promptly charged even tho the person taking my order didn't know the exact fee... for a dozen roses...). The destination is a 5 min. drive from the recipient. This costs $140; that's fine. It's important to me that the flowers get where they're supposed to go, WHEN they're supposed to go. That's the whole reason I'm calling a professional florist. They deliver the flowers a day early, seemingly for no good reason. When I realize this, I immediately call to explain what's happened. I could have bought beautiful roses from anywhere else for much less & taken them myself... the TIMING is important in the florist business (I assume?). I calmly ask to speak w the mgr. & I receive pushback. The lady who answers the phn doesn't want to track down the mgr.; I can just tell her about my issue. So I clearly explain what is wrong & (when asked what should be done) that I expect a partial refund or some form of compensation for my $140 dozen roses delivered a day early before Valentine's Day. Ppl make mistakes... but... The sole reason I'm even leaving this review is bc of the lackadaisical, almost resentful tone & attitude of the lady who fielded my call. She is the opposite of what a business owner or founder would want for customer service. If timing is important to you when you order flowers, you might want to avoid this business. That would merit a 3 star review. If customer service is important you, def. avoid this place. This is a 1 star review primarily for the tone-deaf reply I rec'd when I initially expressed my dismay: "well... you know, mistakes happen, & I mean, they were delivered." read more

So happy with the arrangements! I ordered an urn arrangement, photo arrangement and 10 table top arrangements. They were all beautiful! I told her my grandma's favorite colors and what she recreated was amazing! Joyce was responsive and helpful. I ordered everything over the phone on monday for delivery that Saturday. She dropped off the flowers early. And price was good especially for such short notice. read more

Absolutely horrible customer service. I placed an order to be delivered on Sunday specifically, the date and order confirmation never at any point indicate it was not possible. I get a notification that the flowers will be delivered on Thursday, not even Friday or Saturday. I called and got the rudest response, basically there is nothing I can do, I already paid, not even an apology. Disgusting in every way, fix your website. read more

No issues with delivery or card. However quite disappointed in the arrangement. The photos show the online photo of the secret garden arrangement and then the photo of what my friend received. Totally different in terms of the shape of the design, amount of greenery, color palette of the flowers, etc. I really liked the asymmetrical and natural style of the online photo while the one my friend received looked like a standard old-fashioned dome shape. Also, I thought the pastel colored lisianthus, astilbe, rosemary, and garden roses were chic choices in the online photo. The bouquet received had brightly colored standard roses and baby's breath that I could have easily gotten at a grocery store. I also paid an extra $20 for extra stems beyond what was shown online. I understand each design is unique and will not match the website exactly - but in this case it was not even close, I would have appreciated a call first if the right person was not available that day to make this arrangement or if they did not have the right flowers on hand. read more

Flowers of Joy - Florists Near Me - Concord, California

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This is ridiculous to even respond to, but I cannot stand lack of accountability and I come with receipts. In response to the business' reply to my review: "While this reviewer was not the original customer, we did our best to accommodate her" - I am the original customer. My boss gave me his card information and asked me to find a florist, order, and have delivered. I called to order, I spoke with Joyce, I paid over the phone. "including delivering the flowers by 1PM the order day without expedited delivery payment" - I called to order 10/24/25 at 7:38am for delivery on 10/25/25 and was told over the phone they would be there before 12pm. (See screenshot of the phone record) "She did not follow or acknowledge our posted policies, We ask for 24 hour contact if there is a problem, she called us 3 days later and who knows when this photo was taken, the flowers are probably 2 weeks old at this point, yet still requested a refund." - Again, I called the day OF delivery, 10/25/25 at 1:43pm and again on 10/27/25 at 10:56am and left a voicemail each time advising of the issue of late delivery, missing card, and the bouquet not meeting expectations. (see screenshots) I never heard back until 10/28 when they emailed my boss advising of the $12 refund and "loss within their team". - Laughable about taking the photo two weeks later. What a bizarre response from a business? (see screenshot of the photo data from Apple) It was taken minutes after delivery. If you think the photo looks like it was taken 2 weeks post delivery.... maybe the arrangement is not as high of quality as it should be? "We issued one to the actual purchaser out of goodwill. We received no concerns from them directly and stand by the quality of our work and service." - No, you would not hear from him directly because I placed the order, spoke with you directly, and made the payment. You heard from me on his behalf again via email on 10/31 which you never acknowledged and unfortunately, led me to write this review. "The persons order was delivered on the order date before 1:15 PM. We hope we can state our policies clearer here on yelp so that people can review first here under the question and answer portion and then they are also listed on our website on every product page." - The order was delivered the day following the order date. There was no policy issue. And since Yelp removed my original photo of my email to the business on 10/31, here it is: Hello, I wanted to reach out regarding the recent flower order placed on 10/24/25 for delivery to [redacted]. I completely understand from your message that your team has experienced a recent loss, and I'm very sorry to hear that. Please extend my condolences to everyone there. That said, I did want to bring to your attention that the bouquet delivered was not consistent with what was advertised or requested. The price of the premium bouquet was originally listed at $70 (I noticed the price was updated on the site later that day) and I had upgraded the order to $90 to ensure it would be an especially full and vibrant arrangement. I genuinely appreciate the effort that small, local businesses like yours put into their work, but what was delivered was quite small and looked significantly different from the photos on your website. There was also no card included, and the delivery arrived late. I appreciate the $12 refund you provided for the delay, but given the overall quality and deviation from the order description, I would like to request that this order be further reconciled. I've attached comparison photos showing the advertised bouquet and what was received for your reference. Thank you for taking the time to review this, read more

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They sent a beautiful bouquet to my friends. They were friendly and efficient. They were able to send it on the day I requested.

Not worth $90. Maybe $60 at best. Out the door, I paid $113 for this tiny arrangement. Embarrassing for me to have my mother send me a photo of the underwhelming arrangement I sent to her for her birthday. Website photos were very misleading. I also tried to call, email & text florist and have had zero response. A grocery store arrangement via instacart would have been better. Two stars because even though it's tiny & way overpriced, it's still pretty; but I'll never order here again. ---------- Updating my review to ONE STAR. The business owners Yelp response is nuts. Do I need to add screenshots of our exchange? I was never aggressive towards you. Even when you ignored my multiple attempts to reach you, I still remained polite & respectful. Once this review hit yelp, you finally texted me. I still remained polite & respectful. However, the damage was done and I was still overcharged, ripped off and then ignored. So I did not want to remove my two star review. And I didn't want a gift card because frankly, I can't trust you with my business again. Accusing my recipient of removing pieces for the sake of posting a bad photo? That's outrageous- this is literally a photo of the teeny arrangement that you delivered. All of the other poor reviews on your Yelp seem to align with exactly what I've experienced. Bad customer service, a misleading website and dishonest product photos, over promising and under delivering. Your unprofessional response on here and trying to paint your customer (me) as the bad guy speaks volumes. Hold yourself more accountable. Like I said, we have to earn our good reviews. But we also earn the bad ones. This is not on me. I will say a prayer for you. read more

Flowers of Joy - Tiny arrangement - Florists Near Me - Concord, California

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Joyce has been fantastic getting out the lovely flower gift set on the same day as my cousin's birthday! Thanks and will be back!

I've been a regular customer of Joyce and have been ordering from her for several years now. Just tried to order flowers for my wife's birthday this year and found out that they stopped delivering to my area. Sad because I've been a loyal customer and I always loved her flowers and her arrangements. I will have to find a new place for flowers now read more

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Called directly and explained what I preferred. The bouquet was bright and was delivered promptly. My friend was cheered up by the flowers.

flowers of joy put together the most beautiful arrangement for my mom! Different from all the other florists. They answered my call immediately and went out of their way to make sure it got to her in time. My mom was so pleased with the arrangement and also the friendly delivery, it made her day! read more

I had let time get away from and called/ordered the night before! I called and ordered flowers for a very special 90th birthday. I had left a voicemail but decided to order online instead. I had specified that the receiver was turning 90 and the earlier the delivery the better but I understood that I was asking a lot on short notice. Flowers of joy did not disappoint, the bouquet was not only absolutely gorgeous, but the other items I had requested were delivered by 11 AM on the day of the specified day. I was extremely grateful for their prompt delivery, attention to detail, and the artistic abilities of the florist. Thank you so much flowers of joy for delivering, a beautiful arrangement and helping us make a very special person feel even more special! I highly recommend this business! read more

*Posted the card transaction for proof of purchase, also the photo of the arrangement shows their business card* I ordered the puppy arrangement for my wife and I simply think it wasn't worth the price. They have since deleted this arrangement on their website so I cannot put the reference picture but I can tell you it 100 percent didn't look like this. This rating is my personal feedback that I'd like to give in regards to this business. read more

Flowers of Joy - Receipt - Florists Near Me - Concord, California

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I placed an order for this beautiful arrangement it was a Little Pricy ($165 with delivery) but I said "it's cute" and I support small business. But This is what I received not what was advertised .. and I'm really sad read more

Flowers of Joy - This is what I was supposed to receive - Florists Near Me - Concord, California

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Great flowers sent to my Arvada families. Highly recommend. Great personal service!! Try Flowers of Joy you won't regret the decision read more

Called the store to get a nice large sunflower bouquet for my anniversary. I specifically mentioned I wanted to be large. She said to get the large bouquet because it has 12 sunflowers in it. Once we received them there was only 9 sunflowers and bouquet was very small. It was very disappointing. This was a special anniversary and we got a bouquet that you can buy at Safeway for $15 for $100. I tried calling them but it kept going to a call center. I wanted my money back and owner ghosted me. never again! read more

Such a beautiful bouquet! The lady that delivered to my work was very nice. Being very safe. My husband wanted me to give this business a great review. He said the owner was so nice and accommodating. He liked the way the flowers turned out. read more

Flowers of Joy - Florists Near Me - Concord, California

I called to get an estimate on flowers and the woman over the phone was dodging giving me a price. I asked about the charge for delivery and she would not give me a price either. Very fishy to me. Not friendly at all and very condescending. She said she had a lot of flowers and I was open to work with her but her attitude was very unprofessional. I can see why her business suffers. So sad! Do not recommend UPDATE response to owner: This woman is lying. Please don't trust dishonest people.. it's a reflection of her business. UPDATE 2: My review was posted 21 days ago and I have received over 20 emails from Yelp saying the owner of the business has changed their response. She's changed so much of what she's said and Yelp alerts me every time.. It's been quite annoying lol. Just a little warning for those who decide to write a review on this business. read more

An update to my review: contacted by the owner thank you for the voicemail. Upon reviewing the photo yes indeed the vase was what was posted in the picture online but the arrangement was not even half the size...mums? No...lovely silver dollar eucalyptus?...No......after tax and delivery it did come out to $91 and change... I do not want a refund in exchange for removing the review. read more

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Fabulous and very friendly!!! I would highly recommend and the arrangements are beautiful!!!

My mother was so grateful to receive such a beautiful arrangement of tulips on Mother's Day. Joyce, the business owner, was very easy to contact. All of her arrangements are beautiful. I would recommend anyone getting their loved ones an arrangement from her. My mom was actually trying to decorate the house with tulips on Mother's Day. When my mom received her flowers she told me that they were the prettiest tulips she had seen that day. read more

I was so happy to receive these amazing flowers. As soon as I saw them I wanted to know who made them and I was so shocked that I forgot to tell the delivery person how much I love them!!!!! I am getting so many compliments everyone that sees them is exclaiming how beautiful they look and smell. I love my beautiful friend Leslie for buying me these. My heart is busting with happiness. thank you Flowers of JOY. Perfect name. read more

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My husband recently passed away, and I received mamy flowers. The two arrangements from Flowers of Joy were the most original and the loveliest. read more

the lei's were ready for me when i arrived to pick up they looked beautiful, my daughter's loved them they said they had never had Lei's and really enjoyed them the price was excellent. they did a great job and would use them again beside they were also very close to were we were staying read more

Answered the phone when I called. Two other florists didn't. Next time, this will be my FIRST call! Delivered next day as promised. Recipient very happy with the plant basket. Price comparable, possibly a bit lower, when compared to others. read more

Not much joy from this bouquet. It was poorly done and not at all worth the price. Flowers are always pretty, but the arrangements that come from Safeway are done better. read more

Flowers of Joy - Florists Near Me - Concord, California

The flowers were loved by the recipient! The Puppy love arrangement was very well done! Thanks to Joy for the awesome job! read more

Joy is the best. I called her to design and deliver a floral arrangement for my wife for Valentine's Day. When it arrived at her office, she was amazed at how beautiful it was. She chose a wonderful assortment of flowers and created a beautiful design with a great selection of flowers and colors. It was delivered on time and she even arranged to get a box of my wife's favorite chocolates from See's. read more

I live out of the area and ordered flowers and candy for my mother. She really enjoyed the flowers. Customer service was exceptional.

I called the day of my mother in laws birthday. They answered right away she was super nice and very helpful. I needed her to deliver flowers to mother in law and she had the arrangement done within an hour and sent me pictures of it. It was very beautiful and she delivered it at the time I requested. She took my payment over the phone and the whole call only took about 5 mins. Which was huge for me. I love how hassle free everyone was. I highly recommend this shop read more

Flowers of Joy - Flowers - Florists Near Me - Concord, California

I called to get a flower arrangement done for my mother and the women (assuming its the owner) was very kind at first and agreed to make the arrangement. We talked about the design and what kind of flowers to use and then she asked me who I wanted it delivered to since they're only doing deliveries due to the pandemic. I told her my mom lives in San Pablo (about a 30 minute drive) but she can deliver them to me since I live in Concord and I can take it to my mom. She proceeded to say "no, thats okay, Im just going to go ahead and decline the order." I was confused wondering if I said or did something wrong. I proceeded to ask, "you cant just deliver it to me? I dont see the problem" and she just said "no its because my husband just asked me to do something so I'm just going to go ahead and cancel the order" .... Im completely confused on why she did a whole 360 on me - it was a complete waste of time with this business. Luckily there are plenty of florist just as good, if not, better that you can go to in this area. I would definitely avoid this place next time. Also a response to the owners reply- this is a complete LIE. They declined my order and didnt reach out afterwards through replying to this review and calling. I posted this review immediately after I got off the phone with them. Their reply is just an excuse so they wont look bad to other potential clients that are looking through their yelp reviews. Dont fall for it! I found a GREAT florist in Martinez that got the job done far better than I expected for a reasonable price. I would post the name of the place but I dont want to involve that florist in this mess. Overall, I would definitely look elsewhere! I would rate this place 0 stars if I could. read more

Very nice costumer service the arrangement was exquisitely gorgeous. They couldn't deliver the first day I wanted es because the lady was still at the hospital. They tried the second time and they where still not home. They called me and let me know they will make a fresh arrangement and try to deliver again. Very nice prices and high quality flowers. read more

The best florist in the Bay Area! I've used Flowers of Joy for 4-5 years now with NO complaints. Joyce, you are the BEST!!

There was a mix up with my first and second name when the flowers were delivered to my work from my husband for my birthday. The delivery lady was rude and told me to tell my husband "tell your husband to use the right name next time". I will tell my husband not to order from them again. Updated reciew, and no this is not a fake review, we are just tired if dealing with the rude owner and that is why we are not responding. read more

Joyce did the flowers for my wedding and from start to finish everything was perfect! Joyce was so professional and kind during our initial meeting I knew I wanted her to do my flowers that day. My wedding was postponed three times because of the pandemic and each time I emailed her she assured me that she was still in it to do my flowers. Finally when the day arrived she made beautiful centerpieces, bouquets, boutonnières, corsages, etc. everything looked absolutely stunning. You can tell Joyce loves what she does and takes pride and care in her work. Thank you so much Joyce for all of your hard work read more

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This was the first time ever to use this vendor for flowers: Really! Flowers of Joy: In this day and age with cost and price driving everyday life. It was so refreshing talking and dealing with Joyce from Flowers of Joy. Her professionalism, knowledge and customer satisfaction was a refreshing experience. She delivered BIG, a funeral design that the family put at the FRONT of the alter as a symbol of great beauty, it was all that. Her design and eye for the art of floral arrangement and color was phenomenal. I recommend Flowers of Joy to everyone who wants a new way of doing business not just by price but also by being a TOTALLY satisfied customer. Believe me all my flowers will now be purchased at Flowers of Joy. Sincerely, Marc A. read more

Ordered roses this morning for delivery today. Approx. 4 hours later they were delivered, and my wife LOVES them! I had spoken to Joyce, who it turns out is the owner. Very friendly, very helpful on the phone. A very nice person to deal with. My wife tells me that she suspects that she was the one that delivered the flowers also- friendly (from a safe distance). I think I've ordered flowers from Flowers of Joy once before. I will certainly use them again. I would highly recommend their service. It's great to be able to support a locally owned business, and have it be a very pleasing transaction. read more

I sent long-stem roses and the love puppy design for my Girlfriend who works in Concord, CA.  My girlfriend was very happy when she received them :) The Owner was very nice and went above and beyond to help me with different cards and instructions, and the flowers themselves were beautiful.  I was pleased with the flower delivery, ran into no problems at all and I will definitely call Joyce again. No need to go elsewhere, this is the best florist in Concord! read more

Hands down outstanding customer service! Personable, honest and accommodating. Joy is a pride to work with and she is very friendly. I will definitely go to her for any floral service going forward. Service oriented and reasonable price. I needed help after calling many florist in the area. In such a short notice she was able to accommodate my request. I am grateful for you Joy for saving my daughters homecoming! read more