West Central is by far the best veterinary office I've ever been to. They're friendly,…read morecompassionate, affordable, and highly knowledgeable across the board. We've visited the office with our dogs and cats, and have had farm visits for goats, cows, and horses. We recommend them to everyone we know. I wish I would have found them years ago!

After visiting many different Vets in the area, we finally settled here. We have been coming here…read morefor years now, and have recently added a new member in to the family. This pup has Heartworms, Erlichia, Lyme, and anemia. We are opting to treat him, even though it can be risky. The staff have been so kind and helpful, and they have made the trips in enjoyable (even if I am dropping thousands of dollars). My point for this review is that you cannot judge a business by the amount of stars they have on the inter-web. Most of the bad reviews are left by miserable people who want everyone else to have a miserable time. These folks here are caring, honest, and straight to the point. If that isn't your cup of tea, then find another vet who is willing to tiptoe around what needs said. They aren't here to stroke your delicate ego, or be a doormat either. They are people treating your animals and they deserve as much respect as everyone else. If they cannot be at your beck-and-call, then learn to be patient, or go elsewhere to others who will allow you to be a brat.

Its nice to finally see a vets office that cares so much about the animals and not how much profit…read morethey can make. I rescue animals all the time and this vets office bends over backwards to help me in any way they can. They are honest even if its something you dont want to hear. The staff there is just amazing and so down to earth. I would never take my animals to another place. Thank you all at Animal Hospital of Cloverdale for making this all an easy process for me and all my dogs I rescue.

Best Vet you can go to. The are extremely personable and genuinely care about your pets'…read morewell-being. I take all my animals there. I had an emergency with my dog who got very ill, throwing up, and wasn't eating. So I took her to Champaign. They wanted to put her down. However here at Animal Family Vet, they let me know that we could prolong her life as long as possible because she is doing so well and what to watch for. And support her as her cancer spreads. They even pointed out things that the other vet missed, such as arthritis in her low back. They gave me medicine and a referred a Chinese herb that helps with her low red blood cells. I will never take my animals anywhere else as long as possible, because I know they truly will do anything possible to help my family.

What a wonderful group of caring people! Dr. Hansel explains things so well and is very…read morecompassionate. We will always take our animals to Animal Family Veterinary Care Center.

Dr. Art Woodruff of Pet Housecalls is one of our absolute favorite people. He has provided thorough…read moreand kind care to our animals for the last nine years. He has seen us through cancer, kidney failure, spinal issues, vestibular disease, torn ACLs, a spinal stroke and two euthanasias. He's always been willing to discuss all available options. His wife, Debbie, answers the phones and is a gem. I love that she knows who I am and who my pets are when I call. Dr. Art also provides emergency care for his current clients, which is a huge bonus. We are forever grateful to have the most amazing vet providing care for our pets. I can't imagine being any luckier.

From the owner: Veterinary care for dogs and cats in the comfort of your home.read more

We took our sweet Nova to get spayed along with some shots and microchipping. The staff was…read moreextremely nice and attentive and had her best interest at heart. We dropped her off and then got called shortly after to see if we could come back and be with Nova while they sedate her. They said they would rather have us there to calm her down than to put a muzzle on her which I really appreciated. She's normally anxious around new people and when we went to pick her up she seemed completely okay. I was very nervous as this was her first vet visit (with us at least) and I couldn't be happier. We're going to monitor Nova over the next couple weeks to make sure everything goes smoothly. Other than that, I definitely recommend coming here.

I've been using the low-cost services offered here for over 10 years. I am grateful for the work…read morethat they do and appreciate the continued support of the community to keep them open. Unfortunately, over the years, the level of service has declined. I can't be sure, but I don't think they still house community cats or cats that are available for adoption. The basic exam that they do couldn't take longer than 30 seconds because all 3 of our cats were in and out in less than 5 minutes. They all received vaccines and had the brief exam done within that timeframe. The checking out process took much longer. Following COVID and the protocols that changed, I just don't feel like things ever got "back to normal." I understand that this is an animal care facility, but it was truly disgusting and especially rank the day that we went in there. I would hope that someone mops daily, but the floor looked like it had definitely not been cleaned in a week. The nature of the business is likely to explain the mess, but some efforts to air the place out a bit would be appreciated. The staff are all really friendly and the cost, though it has gone up steadily over the years, is still the most affordable that I've found. You simply cannot beat a good deal on the necessities.

We brought our cat to Indianapolis Animal Urgent Care after she may have swallowed a shoelace. We…read morespecifically asked if an X-ray should be done, but were advised against it and sent home to "monitor" her instead. Unfortunately, she had swallowed the shoelace. A few days later, another clinic performed imaging that immediately confirmed the ingestion and led to emergency surgery. When I contacted Animal Urgent Care to discuss what happened and request reimbursement, the veterinarian refused to compensate us and insisted the other clinic was in the wrong. He claimed the shoelace wouldn't have shown up on an X-ray and defended the decision not to perform imaging, even though the second vet identified the problem right away and confirmed it was visible. What's most disappointing is not just the initial misjudgment, but the refusal to take accountability afterward. We were only trying to make sure our pet was safe, not avoid costs, and instead ended up with unnecessary suffering, over $1,500 in added expenses(not including the surgery cost), and a surgery that could have been avoided. I would strongly caution others to seek care elsewhere if they want thorough, responsible, and compassionate treatment.

Banned from this vet because we did not want to put our pet down. Everyone has a way of doing…read morethings and if it's not their way it's wrong.

Excellent vets, I feel fortunate to have gotten into this practice and they take wonderful care of…read moremy dog. I have spent several hundreds of dollars there over the past year for various services and some outpatient small surgeries. I agree with another reviewer that I felt nickel and dimed when they charged $10 to print out an existing prescription and I had to go back and pick up a physical copy because they won't work with outside pharmacies to call it in or take calls from the pharmacies. Maybe this is a new thing that vets are doing to make a few extra bucks, I never had this experience anywhere else. Also, they run a very tight ship. make sure you are on the dot for your appt...or you may get turned away.

Update: Their customer service manager reached out to me to apologize. She was very polite and…read moreconsiderate, and clearly wished to work to find a better outcome. She said I'd had a trainee help and said she'd improve the training. She said they can connect me with online delivery directly from the cat food company, which she did. I used it. They are more expensive than other online vendors. I may wind up paying the $10 for the paper script so I can go to other vendors.

Based on my 1st visit the vet was knowledgeable and professional. The staff was kind and efficient.read more

Quick appointment- friendly and knowledgeable staff patient and kind! Thankful for their time!read more

Praises: this is likely the best veterinarian clinic I have ever been to. Their attention to detail…read moreis like non-other including separate entrances for cats and dogs, their commitment to a no-fear environment, and their willingness to answer questions and offer advice. They also followed up the day after to see how my cat was doing after his vaccines! So happy to be a part of this practice!

prices vary every time even when getting same doses of medicine etc. said to open on saturdays not…read moreone Saturday have I came up here to it being open, not very concerned about resolving issues rather push meds.