Excellent vets, I feel fortunate to have gotten into this practice and they take wonderful care of…read moremy dog. I have spent several hundreds of dollars there over the past year for various services and some outpatient small surgeries. I agree with another reviewer that I felt nickel and dimed when they charged $10 to print out an existing prescription and I had to go back and pick up a physical copy because they won't work with outside pharmacies to call it in or take calls from the pharmacies. Maybe this is a new thing that vets are doing to make a few extra bucks, I never had this experience anywhere else. Also, they run a very tight ship. make sure you are on the dot for your appt...or you may get turned away.

Update: Their customer service manager reached out to me to apologize. She was very polite and…read moreconsiderate, and clearly wished to work to find a better outcome. She said I'd had a trainee help and said she'd improve the training. She said they can connect me with online delivery directly from the cat food company, which she did. I used it. They are more expensive than other online vendors. I may wind up paying the $10 for the paper script so I can go to other vendors.

Went in to take my new kitten in for shots and a routine visit and it went pretty well!! They were…read moreprofessional and throughly explained a lot of the things that they were doing as well as answering the questions I had regarding to my kitten!

They did a nice job. They seemed a little disorganized. But the man at the front did appear to have…read moreit all handled. The tech didn't hold our puppy tight enough and she wriggled out of his hold when they were trying to microchip. So they're doing that when she gets spayed next month. I like the facility and the stand is friendly. I'm looking forward to returning!

The vet techs and female vets are nice and personable and treat my princess well. Dr. Bob is polite…read moreenough, but generic in his approach and manner. And they are impossible to get ahold of. No one answers the phone. They use an answering service to call clients back, but I would prefer someone just pick up in the first place. Outside of business hours, you are unable to leave a message. They have a recording stating they are closed, etc. that repeats. The location is convenient for me and once there, I have had only pleasant experiences. Overall worthwhile, but mixed feelings as expected.

After some issues I had with my former vet, I thought I'd try Arlington again. I've got an old dog…read morewith a chronic condition, and they can do the testing and handle the meds. I had my first visit, and it's definitely a pleasant environment inside. The staff are REALLY friendly, which I appreciate a lot. I've found that more often than not, when I call it goes to voicemail, but today I got a live person to answer my question. The vet who checked my dog was a bit older, but very kind and gentle. I have been on the fence on whether or not it's time to put the old man down. Based on what he saw, it's not time. Which brings me to the prescriptions. It appears that there is a major issue right now regarding vets and how prescriptions are handled. With my last vet, to get the meds in their network, it would have cost me $200 a month. I found another vet that they checked out and were satisfied with, so they would send prescriptions there and they would be mailed to me. Arlington will either connect you with their pharmacy or give you a written prescription for an extra charge. The written prescription can be handy, and you can use any place you want, but you have to be prepared to wait. The upside is that using their network, the same meds I had been getting was only $20 more, partly because of a $15 charge that seems like it should only be on the first one shipped. They would not consider checking out the place I had been using. It sounds like that's their standard policy, so that's that! My dog was also prescribed some arthritis meds. Instead of a month supply, the seemed to fill a bottle with as much as they could and charged me for that. It was a hit on my wallet. I would have liked to have been offered some choices, like a 1 or 2 month supply. Overall, I was pretty happy with everything, and their pharmacy does offer auto ship options. I'll just have to remember to ask questions about the prescriptions ahead of time! I'm definitely happy with the friendliness of the staff. They all seem like they genuinely enjoy their jobs. That's a big change of pace.

I needed to get newly adopted puppies vaccinated for leptospirosis fast, because I live on a rural…read morecreek property with much wildlife exposure. The fastest I could find was a vaccine clinic from the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch whose business address is this clinic. I spent the entire day driving them down to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I had their shelter vaccination records with me and presented them at check in. I even asked what other shots they needed. Nothing. I stumbled on this 2nd dose needed fact later. As a result, my dogs were under-protected for months on a high risk property, and now they have to be revaccinated as a start over. They were almost certainly exposed when protection mattered most and are now receiving additional doses afterward because of that gap. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission to help animals. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and ASK. Otherwise, they're not helping animals at all, rather are creating avoidable exposure risk and animals end up over vaccinated too. Given this experience, I would not feel comfortable using a veterinary practice connected with this clinic/vet again. I'm also not surprised to see other reviews mentioning confusion and disorganization.

Thinking of moving on. I've taken my cats here for so many years. But...in its current iteration…read morethis clinic isn't working for us anymore. Long waits to have phone calls answered. Lack of returning phone calls. No wait times to be seen even with an appointment and ugh worst of all, just the general feeling that Dr. Medlock was over it. Its seems a bit chaotic over there and I think I'll be taking my cats elsewhere.

I give Combs five stars again. For months now, they have been assisting me with my Goldendoodle,…read moreBentley's health. They quickly referred me to specialized treatment at Indyvet when he started losing weight and experiencing lethargy that didn't respond to treatment for infection, which was suggested by his blood work and fever. We discovered that he has a giant tumor conforming to the clinical picture of cancer, close to the aorta; this would require microsurgery. Dr. Pruitt was very thorough when explaining his prognosis. She was clear about treatment options, and understanding when I chose comfort measures. She continues to prescribe for him, and has me check in with her often about his status. I trust her and feel support from her and everyone who works at Combs. Dr. Pruitt has managed to prolong Bentley's life by nine weeks now. On some days, he still wants to take mile-long walks. He always wants to do his tricks and work his puzzles. Today, I sent Combs photos of what looks like a giant hematoma on his hind leg. I received a response immediately. Bentley is now at an emergency vet for diagnosis and treatment of this. I could not ask for more expertise or kindness than I have received. Combs has made this difficult situation bearable.

Based on my experience, Combs gets 5 stars for quality of care, but most of that is negated on a…read morenumber of other factors. The good - the vets are very good at diagnosing. The bad - there is much to be said. While my regular visits were essentially uneventful and helpful, there were a few occasions where there were disagreements, and they ultimately decided that they no longer wanted me as a client, and initially tried to part ways with me just after my dog had his recent Cushing's test and needed meds ASAP. They refused to refill his meds due to some rather scathing reviews I left. While truthful, they were exceptionally harsh due to my frustration over the matter. I deleted them because it was clear they would rather let my dog suffer than to speak with me about the matter. After I deleted those, they sent in a 1 month refill to give me some time to find another vet. That is why this specific review will be commenting specifically on my own personal experience. Prescriptions - my dog required a drug called Trilostane. They pointed me to the online pharmacy they used, and it cost about $200 a month. That was far too expensive, and when I told them that, I was given a list of network pharmacies. I'm on disability, and that was much more than I can afford. They either did not offer it or offered it at a similar price. I asked for a copy of the prescription, and was told they do not do that. (Indiana law requires a vet to do this unless they have reason to believe a drug or prescription is being abused.) I had to scour the internet until I found a place that offered exactly what I needed for around $60 a month. They made sure this place had the proper credentials, and sent prescriptions and refills there. I have been able to locate another vet who is flexible in how prescriptions are handled. Customer service - in my experience, it's fine to a degree. If you are neurodivergent, I suggest you find another place. There were a few times where I questioned things, including when I needed to find a way to get an affordable prescription. There were several instances of being given information at the last minute. The final one being the day of his test. We had been communicating via text to set things up. At no point did anyone contact me to inform me that my dog must be up on his rabies shot for them to perform the test. I took him in, and at the last moment, before they were about to take him back, I was informed they would not do the test unless he had his rabies shot. That's about the way it was put. I've worked in customer service for quite a long time, and there are a LOT of ways to phrase things in a gentle way to make it a little less unpleasant. They did not do that. It was very harsh, and as a person with ADHD, I do not process that sort of information well when it's presented in such a way. I told them all of this after they informed me they no longer wished to work with me. At this point, it can be considered discrimination. It's very disappointing to experience what was (to me) an extraordinary lack of professionalism. Good customer service dictates that you always do your best to keep a client informed and up to date, and you communicate in a way that is friendly and non confrontational. That was not my experience unless I simply agreed with whatever they said. Other notes - They shop out notifications to a third party service, which is pretty common these days. I received at least one about a month after the service mentioned was due. They do offer customer service by text, which can be VERY handy. Most of the time they were on top of things. There were times when I'd text asking for an update and did not receive a reply unless I followed up later.

I will never take my animals to BloomingPaws Clinic Resort Spa in Bloomington ever again and I do…read moreNOT recommend them either. Saturday I got the daily picture update from them (that I had to pay extra for mind you ) and noticed Thor had a little poop on him. Nothing strange because Thor is notorious for rolling in poop so I didn't think anything of it. Monday morning 2 DAYS LATER I picked him up and he smelled terrible and was COVERED in poop (more than in the pic Saturday). I even made a comment about him having stuff all over him and asked what he got into and they said, "Probably everything" and left it at that. So he spent 2 days with poop on him and no one did anything to clean him up. We immediately took him to get a bath and Thor was wimpering and whinning the whole time. The groomer pointed out that his neck was completely rubbed raw down to his skin with fur missing. When we dropped him off they make us take his collar and leash so they used one of theirs on him while he was in their care. We immediately called them and was told a manager would call us. 10 minutes later we got a text message from them (not a call) basically saying this was not the standard they strive for. I told them they needed to call me because a text message is not it. The manager called and reiterate the same thing as a text and even went as far as to say that the reason his neck was raw was because they had to spray him down a few times and when it gets wet under a collar that can happen...if you KNOW this can happen "to a basset hound" why would you not dry them off to prevent the skin from becoming raw and a possible infection?!? Also, we have boarded him and taken him to Doggy Daycare numerous times before and never ONCE have we ran into this issue so don't feed me that bullshit. The manager did offer a complimentary bath and an exam on the house for Thor but if you think for one second I am ever trusting you again with my animals you've lost your damn mind. We took him to have him checked out at a vet we trusted 1.5 hour away to ake sure he didn't get an infection on his neck. Today (Thursday) I spoke to another manager and the interaction was ridiculous. First she started the conversation by asking what I think they could've done differently and then blaming the entire thing on "miscommunication" instead of acknowledging that they 100% neglected Thor while he was in their care. I got a partial refund after I asked about compensation but they have also since blocked me on Facebook after I tagged them in a post about our experience. Both managers response to this was disgusting and lacked any credibility. They are 100% trash and I do not recommend anyone send their animals there.

First of all, I want to say that the veterinary side is one my friends have had good experiences…read morewith, but they have dogs. Not cats. I took my cat in to be seen because he was fur mowing, and I wanted to know how to prevent that so he didn't have to live the rest of his life coned. This was quite some time ago, but I've since decided this may be important for other cat owners to consider. When we (Me, my husband, and our cat) initially entered the building, we were brought back to a room and waited to let him out of his carrier. When someone walked in, a vet tech I presume, she was gentle and very loving with our cat. Why the one star? After she left, it was not her who treated my cat. Instead walked in this doctor that immediately made my cat flick his tail. When I asked what we could do, she lied to me about there being no way to skin test my cat (you can do skin scrapes, I know because I brought him to another vet). She then said she needed to do 500 dollar blood work instead. She said she had found fleas despite us using a preventative, and instead of her suggesting a stronger one she sent us home with an anti itch moose that didn't work. We didn't do the blood tests because we knew something was off, especially when she brought in a small rag to hold my cat down for a vaccine (he is a huge cat) and he ended up clawing her and she lifted him by the scruff (not healthy for a 17 pound cat, btw! Yes, that is his healthy weight. He is tall!) We brought him to arlington, who not only gave us a strong flea preventative, but sent us home with actual medicine (steroids) to help him heal any infection he had gotten from prolonged fleas. Every since then, he has been healthy and not itchy. No thanks to bloomingpaws for that.

I called to get vet records for my CTE rabbit records and the lady looked him up but complained…read morethat he only had one injury because a home health care worker accidentally bumped him or stepped on him and they only treat animals that get injured more often. Thank goodness l record all my phone calls and they have been reported for animal abuse encouragment. What sucks.

My family and I have been clients of College Mall Vet since 2008. I called today for an appointment…read morefor my sick cat. Before I could explain my concerns, I was told that they couldn't see me today or tomorrow. When I asked what my options were, I was told to "try to the emergency vet in Indy" and then hung up on. No compassion, no attempt to help, nothing. I don't know what happened to this place, but I will take my business elsewhere. Avoid at all costs.

We have 3 dogs and love each one. - We have tried to…read morelocate a VET to assist in their care, and each one prior to Town and Country, told us they were too busy and unable to care for our pets. - Town and Country was immediately caring and understanding of our needs; from the front office to all staff and Dr Shake, who saw us with a positive attitude and extremely professional care. We are very happy, impressed and appreciative of Town and Country . Thank you so much. - We look forward to further interactions with This outstanding Veterinary Clinic.

Dr. Shake is a good veterinary GP and I have trusted him with my 3 dogs, after having highly…read morenegative experiences with some other vets. He and his staff are communicative, generally returning calls within a day for questions. Price is reasonable and I have had no reason to question his judgment even in complex circumstances. I have not experienced too much of a wait from the scheduled appointment time. It is frustrating that he does not have more urgent care options for known patients, but I understand that this is a 1-vet practice. Unfortunately, there is a dearth of high quality walk-in providers in Bloomington.

Run!!! I took 4 kittens to them and 2 died. They blamed ME!!! They were rude and in-compassionate…read more I would't trust them with a moth.

I have been using Public Vet for years now. Understanding that any surgical procedures can have its…read morerisks, the quality of care provided is unmatched. The value of services are the best in the region. I will be continuing to use their services.

I adore this veterinary hospital. I originally brought my dog here for a checkup, and they caught a…read morelump in his mouth. Through the process of scheduling, surgeries, testing, etc they have been so gracious, kind, and informative. The surgeon scheduled me in between surgeries to get my dog the immediate attention he needed. I am not from IN and my vet at home has been caring for my pets my whole life, so I was very weary of a new vet. Everyone here is so helpful and thorough, and the vets explain everything in detail, and value my needs financially and as an owner. One vet tech had spent her lunch break spending time with my dog (of her own accord, I never asked her to) so that way he didn't have to be lonely. I highly recommend this vet to anyone looking for quality care. The staff truly care about your animals, and you can tell they just love being around them. I also looked at some negative reviews... I am talking about the Northside clinic. I saw a lot of them were south side reviews. I was reading a lot of people had difficulty getting ahold of the vet. Whenever there has been concern about my dog, the doctor calls me directly. When I have left voice messages, the doctor calls me back promptly. At my first checkup, I spoke directly to a doctor. The only time I did not speak directly to a doctor was one time after a dental cleaning and histopathy, but that was because the doctor had gone into another surgery, and the nurse who talked to me answered all my questions and explained everything in such detail.

We love Arlington Heights, Dr. Breeze specifically! I love…read morethe new facility, it's always clean(we certainly leave a ginormous amount of fur behind) and haven't encountered another pet in the common areas even once. That is a huge relief, my dog doesn't typically do well with other dogs. That's usually a huge stress factor for me which I'm sure my dog senses. That has made a huge difference in our visits.