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    5 years ago

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    Bob G.

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    Staples

    Staples

    3.0
    (34 reviews)

    I've had repeated frustrating experiences at this Staples location. The staff consistently pressure…read morecustomers to sign up for Easy Rewards, but when you actually earn enough points to redeem them, the attitude changes. During my most recent visit, Nate told me that redeeming my rewards was "basically stealing from them" because the store doesn't receive credit for sales paid with reward points. That comment was both unprofessional and inappropriate. I've also been given what seem to be arbitrary restrictions that either aren't clearly communicated or don't align with the program, such as no price matching when using rewards, only one tech item per day, or only being allowed to redeem rewards Monday through Friday. I've been patient and overlooked these issues for a long time, but this pattern of inconsistent policies and poor customer service has become too much to ignore. Customers shouldn't be discouraged or made to feel guilty for using the rewards they've legitimately earned. I will be reporting my experience to Staples corporate in the hope that these concerns are addressed.

    Is the manager the big dumb looking, needs a haircut, IQ of 30? Could lose 50 pounds of belly fat?…read more Then I was harassed by the manager who talked potty language to me, told me he didn't want me in his store again. I was going to purchase an HP laptop costing over a grand, but this moron knew nothing about it. Useless and clueless. I'm going to Folsom where the IQ is a bit higher. And managers don't hurl insults at you. He should be flipping burgers somewhere, no offense to burger flippers. I have no reason to return to this Staples as long as Big Dumb is the manager.

    Greene Computer - itservices - Updated August 2026

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