Pain meds were not given on time! Call light was never answered. If a patient needed to be assisted…read moreby wheelchair for Bathroom they were out of luck. Needed to wear a depends. Aids were beligerent if asked for anything. Nurses were understaffed.

I thought Greenfield physical therapy staff was outstanding.really top care. on one Sunday I had a…read morenurse for my husband with nails so long they curled. I went out to nurses station she was spitting sunflower seeds into a cup playing video games. she would not look up at me and when she finally did she talked to me constantly playing her game. I worked in the medical field for 35 years and never in my life have I witnessed anything like this. absolutely no place for this. she came in the room and had some jibber that made no sense. This is my old complaint but very frightening.

The people here are Nice and caring. They are truly dedicated to helping the population they serve…read more If a doctor has any concerns or questions regarding their patients, they can call at anytime and someone will help to navigate the programs available.

From the owner: Our 'Treat in Place' Model of Care is specifically designed with the goal of keeping the member at…read morehis or her current facility as long as clinically appropriate. Family Choice's Advanced Practice Providers work collaboratively with the physician, the facility staff, and the member or their responsible party and is responsible for the planning, delivery, and coordination of care to members across time and setting. Program Benefits include: * Consistent routine assessments by a Family Choice Advanced Practice Provider * Social Workers to assist facility staff with obtaining advance directives * Non emergent transportation (20 one-way trips) * Part D (Medicare Prescription Drug Coverage)

My 91 year old mother just completed a rehab stay at Harris Hill after a fall. She and I were both…read morevery happy with the facility. The vast majority of the staff were absolutely wonderful - and there seemed to be plenty of people to take care of the residents. My mother also felt that the quality of the rehab was quite good. The only thing she complained about was the quality of the food. It seemed to be hit or miss. Some meals were decent, some were not so great. So I knocked off 1 star for that. But overall, if the need ever arises we wouldn't hesitate to go back there.

Oh, where to begin with regard to this "nursing facility?"…read more I'll preface my review by saying that I wouldn't send a cockroach to stay here...although given the cleanliness of the place I'm sure more than a few have taken up residence, and more than likely permanent placement. My dad was here for approximately three weeks for "rehab" after having major surgery. The only reason he went here was because they were the only facility in the surrounding area that had a bed open. I remember the place being called "Harris Hellhole" by people who worked there back in the day, but I figured maybe things had changed since then. Well, how very wrong I was. We had issues with his "care" (term used loosely) from day one. Rude, unprofessional and downright incompetent staff. Inconsistent therapy schedules. Absolutely FILTHY rooms. Insane response times to call buttons. No one answering the front desk phone after like 5 PM. Not being washed enough. Being left to fester in his own waste for 30-45 minutes at a time, and staff getting nasty when asked to help him. Food that was often lukewarm at best. A bed that only functioned properly half the time. Being told to "stop using your call button so much old man." Oh, and I wouldn't be exaggerating to say that they damn near killed him twice. I won't elaborate on that here. All of this taken together set his rehab back significantly. This is all to say nothing of the overpowering stench of urine and feces from the moment you walk in. (It's either that or the rotting flesh of corpses stacked ten feet high somewhere.) I get that it's a nursing home and not a mansion, but come on now. It needs a good deep cleaning at least once a week! Not to mention the many residents you can hear crying "hello, please help me!" from their rooms, with no response from staff, or the ones roaming the halls being ignored as well. You're practically begging for a lawsuit, much like that squalid craphole called Comprehensive Rehab in Williamsville is facing. That place needed to be condemned YEARS ago and every employee within it thrown in jail. HH should face the same fate with the exception of maybe a handful of staff being spared the criminal charges; namely the social worker whose first name starts with an L. If by chance you're reading this, get out of there. You can apply your great people skills and do so much good elsewhere. Perhaps in the VA Healthcare System. People, for the love of all things sacred, do NOT send your loved ones here. They just might die from the lack of proper care. My dad is on his way to a better place as of next week, but because of the neglect at HH he has been in the hospital since Monday. If God forbid you DO have someone here, get them out of you can. If that's not an option, monitor their time there VERY closely. Use your eyes and ears, document EVERY incident and report it to the NYS Department of Health and Ombudsman's office. Now, this is the part where I will get a canned response (probably AI) saying to contact the administrator with my concerns, or that my concerns have been passed on. Yeah, that ship has sailed and sunk. This person supposedly turned one of the Absolut Care locations around, but at HH they are as useless as basketball cleats. Myself and others in the family did just that, and nothing changed. Classic case of "we investigated ourselves and cleared ourselves of any wrongdoing." The aforementioned social worker was the only one who really helped in any way, but even they could only do so much. Oh, and don't be fooled by their cute little pictures on social media showing the residents playing bingo, interacting with therapy dogs and looking all smiles. The truth is something far more sinister, . They have a "five star" image to uphold, collateral damage be damned. Bottom line: Don't. Just don't.