If you decide to go to rehab here or leave a family member here. Beware of the follwing. Food is…read morenot edible most days. They will tell you you're eating in your room. You will not be taken out of room for any activities. You will get pt for an hour or less per day. You will wait up to an hour if you hit nurse button. You may not be given pillows or blankets. Thus happened 3 x, was told no lines available. Some nights yoy will have plastic pillow with no pillowcase. You may walk in and see loved one with tray across room meaning no access to water. You may see nurse call button on floor on a cord across room they can't reach. You will need to get them water and ice because pitcher will be empty. If you ask nurses any questions they will yell at you and I mean arms in the air yelling. If you get discharge papers read them, they will include signing that you will change your address, you will pay 214 a day for day 21-100. Ins stops payment on day 20! When discharged they will keep any narcotics you were prescribed but give you the rest of your meds. You will see at least 5 aides standing at nurses station pretty much all the time. You will find loved one on dirty sheets. Garbage can full. If you bring clothes upon check in they send to laundry and you may not see them again for 48 hrs. They ate short staffed and admit that so some days pt is 20 minutes and no pt on weekend, loved one will lay in bed all weekend getting weak, nurses nor aides will walk them to build strength. Don't worry about a shower because for 19 days you won't get one. Do read those discharge papers because they also ask to sign you ss check over to them. None of these papers were signed so lived one was discharged. If they were signed I believe they would not of discharged and collected 214 per day till 100 days? It's all about keeping the beds filled here and many elderly are there suffering like the one man who yelled for an hour because he had fallen. One breakfast I saw was a small sausage patty and one piece of bread that looked like toast but waa called French toast. Hard meat elderly cook never chew. Egg salad sandwich which was mostly 2 pieces of wheat bread. No boost or ensure just tiny cartons of some inedible strawberry protein drink. Be prepared to bring loved one food every day. Employees there say they won't even eat it!!! I have pictures I won't post here, I'll save that for when I contact every agency I can in addition to the 2 owners of this facility whom should both be fed this crap daily. I will say pt employees and business office all nice people. Head nurse first floor, reception 1st floor and whom ever answers phone there all need to be fired. I won't post names here. I'll save that too. Go anywhere but this place, it was beyond horrifically awful and they don't care about the elderly or upsetting them. If the aide who got rough with my mother is reading this. I'm coming after your job!!! When my mother asked..why are you being so hateful her reply was because I can be if I want, this after flipping her harshly in her bed with a broken tail bone. My mother was scared if this aide was working. You all pushed me to a point of anger that will now not stop me from putting this information everywhere it needs to go. My heart breaks for those that are still there!

This is one of many Elderwood facilities around WNY. This one offers assisted living in a nice 4…read morestory (I think) building. I've seen a two bedroom apartment and it's a reasonable size. There is a bigger one too. They go down to studios. Meals are at pre-set times and I gather the food is pretty good. But I didn't have any on any of my three visits. There is plenty of parking for both residents, although most don't have a car, and guests. There is an easy area in the front to pick up and drop off guests. There are common rooms where residents play cards, do puzzles, watch to etc. there is an exercise room with a trained person giving lessons daily. There is an outside courtyard area. Residents can have guests in for meals and there is the ability and space to host a small gathering too. All in all, I was impressed. This is a nice place for people who don't need skilled nursing, but would benefit from some additional help and meal prep. Ten apartments do have a small fridge and limited cooking ability. But the idea is you get your meals downstairs in the communal dining room.

The staff here are fantastic! They take great care of my grandma and seem to genuinely care about…read moreher. The rooms are very pleasant with great views of the trees. My grandma enjoys the activities and is happy.

Staff work very hard to care for those who choose this facility. Nursing care is very good and…read morestaff are very friendly and work to make the time there nice.

After they DROPPED our mother - the summary of chart said:…read more When helping resident to chair patient stated I can't walk anymore (Because she was in a wheelchair and couldn't walk) Resident then dropped to her knees. Me and the aide lowered her to the floor...she then leaned her head to the side and hit her head on the floor. EMTs were called.... A large purple bruise was noted to left shoulder. YEP THEY DROPPED HER- and then offered us $5000 to settle and then took nearly a year to give us the records & when we finally said we'd settle (we didn't want to relive the tragedy of this nightmare nursing home) - suddenly their underhanded lawyert took the offer off the table!!! Suffice it to say I wouldn't leave my dog at that place! NEGATIVE STARS DESERVED

I am writing this review on Jan 3, 2025 I share this because the negative reviews I see here are…read morefrom 2016-17. I will also say here that I do not work here nor have I ever worked here. Brompton Heights, in my opinion, is one of the best I have ever walked into. After 40 years as a professional in the medical field, I have seen many many things, both good and bad. I am especially keen to keep an eye out for things that aren't so good in the nursing home industry. My loved one's assisted living journey began at another local facility. Because of the less than good care that was received he moved to Brompton Heights. This is a decision our family will never regret. There was also never a day or even a moment when he or his family was not treated with respect and dignity. He was without a doubt, a member of the Brompton community. He sadly left us on 12/31/24 because of recurrent cancer while under Hospice care. My biggest concern and fear upon learning his cancer had returned was how his pain would be managed. I was truly scared of this unknown. I can now honestly say that there was never a time where his physical or emotional needs were not met within a short period of time I can only speak to the tremendous staff on the North unit but I have no doubt that the South unit demonstrates the same incredible quality of care. Every single person in every single department that met him treated him as he deserved to be treated, as someone who mattered. Almost every single time I walked into the facility I would see a staff member or two, or three gathered with a resident offering comfort and sharing a story or telling jokes I am grateful for the care that my loved one ( and my family members ) received during the time at Brompton. Thank you each and everyone one of you from the bottom of my heart.

This place is such an active environment. I was at the property for their Christmas party, and…read morethere was food, entertainment, crafts and families all over the place. Everyone, including the residents and staff, all had the biggest smiles on their faces.

Tennyson is the one of the nicest assisted living places in the area IMO…read more The folks working there are amazing. They are like the folks that work at Disneyland, always friendly and helpful, always in character, never negative. The facility is immaculate. There is a movie room, library, each wing has a sitting room for cards, visitors, TV and a fireplace. There is crown molding and upgraded base molding throughout, it looks like a high end hotel. There is even a bird cage in the lobby with a dozen little exotic birdies flying about. The number of extra activities is off the charts. Singing, bingo, music, movies, ice cream socials, etc. Tennyson, does everything it can to make your aging loved one apart of the human race. Of course it is up to your loved one whether they engage but the staff does everything it can to remove the environmental obstructions.

I cannot say enough wonderful things about Tennyson Court. After several bad experiences with…read more"five star" rated assisted living facilities, we have finally found someplace that treats my father with the care and respect he deserves. He has been there for several months, and we have absolutely no complaints. The staff is superb - he, and his room, are always clean, fed, etc. Any questions I have had or requests regarding the care of my father have been addressed instantly. They treat him with dignity and respect and, when he is being difficult, they know him and are able to cajole him into what he needs to do. If we cannot see him for a day, we do not worry that he is being taken care of. If anyone is in the process of trying to find a place for mom or dad, I know how difficult it can be, and I recommend you stop in at Tennyson - totally recommend them without any reservation.

Its been a number if years but i have to say the aids and everyone did great with my mom. Dr Love…read more...great...Alonzo an aid incredible. PTs kind ...animals running around like home...a nice touch.

We had to place our mother at Beechwood Continuing Care 12/2019 and 3 months later the nation faced…read morethe unthinkable... The Covid-19 Pandemic. I will never forget the night on March 19, 2020. I had to say goodbye to my mother, who we saw & cared for Everyday. This was the Beginning of the End. Throughout the pandemic we FaceTimed. Then there were scheduled 1/2hr door visits. I wondered why the staff was bringing my mother to the door visit by wheelchair. My mother walked with her walker, she even got into my 3 row SUV. I insisted on seeing if my mother could walk, sadly she could not. Door visits and FaceTime calls were getting more difficult. I began to see the fast decline. My mother was constantly confined & isolated in her room (bc of positive Covid cases) with no stimulation or socialization. She never got Covid. By the time I finally got inside for an indoor visit she didn't know me. She knew we were her daughters because we had to tell her, but she didn't know our names. Then we were allowed 2 designated caregivers. By then, my mother barley opened her eyes. We took her on an out pass (which was difficult because she's now confined to a wheelchair) for a makeover. I took over doing all of her laundry again. Cleaned her room (it was awful), bought new bedding and tried to get things back to "our way". Eventually we had to start feeding her homemade meals that we brought each day. Then we began to purée her food because I noticed she was pocketing her food and struggled to swallow. Then I began to notice she couldn't drink out of a cup or through a straw. Beside myself, after a long weekend at Beechwood I made a call Monday morning reaching out for help to teach me ways to get my mother to drink. DID I MENTION THAT EVERY-TIME THERE WAS AN ISSUE IT TOOK US DAUGHTERS TO NOTICE, TO REPORT IT TO THE SOCIAL WORKER OR VISITING NURSE. So now I finally get a call after reaching out for help that my mother has aspirating pneumonia and a nodule on her lung (they scrambled and ran tests the day after I made the call). So now they finally tell me about "thickened liquids" which I never knew of. My mother should've been on the thickened liquids the day she went on puréed food. BEECHWOOD HAD DROPPED THE BALL SO MANY TIMES, ITS DISGUSTING! Now at least 31/2weeks go by and I hear from No One. I wanted to have my mother evaluated by hospice but was convinced by Rose the social worker that if I did that I would lose the visiting nurse from IH and that keeping her would be better at this point. So I listened. I filled in for my sister on Friday 4/30 (we went every night) because they have a "fill in" LPN from different floors because the full time day LPN and night LPN need time off so it was important to be at Beechwood especially those nights. My mother ate the puréed meal I prepared but I couldn't get her to drink my thickened liquids. I got her washed up and settled in. I expressed my concerns to the LPN on duty, my mothers breathing was like a loud rattle (I took a video and showed the LPN). I even asked to stay. She said "I got you, I'll look in on her" and then told me she got her to drink a bottle of water and glass of milk that day. I said no, no.... Thickened Liquids Only. The LPN indicated that it didn't say that on her care sheet, she even showed me, then she made notes. I left feeling uneasy. I called around 10:15 to check on my mother which I never had to do. The LPN said there are NO CONCERNS FOR BETTY, I gave her a glass of puréed OJ and put her to bed at 9:30 so there are NO CONCERNS. I received a phone call at 7:15AM telling me my mother passed away. The phone call that I made Friday night could've been handled so differently. All the LPN had to do was put me on hold to check in on my mom. They claim she died peacefully in her sleep. My struggled with her breathing, she was filled with fluid and she was all alone. I'm heartbroken DO NOT PUT YOUR LOVED ONE IN THIS FACILITY. All you get is lip service from everyone. The staff are lazy & incompetent. Okay

The people here are Nice and caring. They are truly dedicated to helping the population they serve…read more If a doctor has any concerns or questions regarding their patients, they can call at anytime and someone will help to navigate the programs available.

From the owner: Our 'Treat in Place' Model of Care is specifically designed with the goal of keeping the member at…read morehis or her current facility as long as clinically appropriate. Family Choice's Advanced Practice Providers work collaboratively with the physician, the facility staff, and the member or their responsible party and is responsible for the planning, delivery, and coordination of care to members across time and setting. Program Benefits include: * Consistent routine assessments by a Family Choice Advanced Practice Provider * Social Workers to assist facility staff with obtaining advance directives * Non emergent transportation (20 one-way trips) * Part D (Medicare Prescription Drug Coverage)

Canterbury Woods in Williamsville is a CCRC and serves residents who are totally independent to…read morethose who need Assisted Living, Skilled Nursing or Memory Care. A person must be at least 62 to be accepted and must come in at the Independent level. There are several financial packages available. Whatever the rental cost of their apartment in Independent will be the same cost if the resident requires any of the other services as time goes on. In Independent Living, where I am most familiar, meals are provided in two fine restaurants and a cafe, and weekly cleaning is provided if you want it. Many people compare the living culture here with that of a cruise ship - there is access to a pool with a daily aqua aerobic class; yoga classes, balance and other exercise classes are available as well. There are also art classes; assorted classes in various topics by resident college professors; and to top is off there is a theater where professional and amateur performances are readily presented to the community and residents needn't even going outside. There is also a convenience store manned by volunteers and a Weekly Happy hour with music, wine and snacks. There is so much more! In my opinion after living here for eight years, I think it's a fine place to retire!

Looks great, people were nice..... but!.... MY GRANNY fell down the stairs because they were to…read moreslippery. Did NOT like that and neither did she. Please get better janitors to dry the stairs. Extra: granny's wheelchair broke while she was in it.

Total and complete disintegration of the Solstice staff overall this last year. Margaret in the…read moreoffice is as unprofessional as anyone I have ever met. The lone shining light in the entire place is Lydia and her team at IHC who are fantastic....But in the end we moved my father out due to the Solstice team failures!!!

This by far is one of the most spectacular senior living facilities I have ever toured. The…read moreresidents seem to be very happy and extremely friendly. The staff and management are top notch. Professional, inviting and very friendly. This is where you would like to see your parents live! The premises are beautifully manicured, the dining was impressive, the apartments are very clean, and the whole ambiance is on point.

I have found the staff to be attentive and compassionate. They are very friendly and caring.read more

From the owner: Juniper Glen is more than just an assisted living and memory care facility, we are a community…read morerooted in improving the lives of East Amherst, New York seniors. Residents and their families can rest assured that safety is our top priority both on and off our property. In fact, East Amherst has been rated the Safest City in the Nation for the last four years! The city also offers countless parks and trails with guided tours, such as bird watching and gardening, in addition to its close proximity to Buffalo, New York for shopping and restaurants. At Juniper Glen, we pride ourselves on Person-Centered care that supports each individual right where they are. We offer a wide range of care options, including transitional assisted living, all-inclusive assisted living, and memory care for our residents. Our goal is to cultivate an environment that honors dignity and respect, promotes health and independence through empowering choice, and improves quality of life through the ample support we have to offer. Our all-inclusive community has been meticulously planned to allow us to exceed these goals and provide your loved one with the best care in East Amherst.