Dear Sonida, I am writing this letter as my mother's power…read moreof attorney and healthcare proxy. I regret to inform you that I have deep concerns regarding my mother's care at The Amberleigh in Williamsville, New York. My mother was an independent living resident at The Amberleigh for a few years until she moved into an assisted living apartment on September 1, 2025. Prior to moving into the assisted living apartment, she received care from an independent contractor to the extent that she needed medication reminders due to memory issues from Alzheimer's, and, as time progressed, she needed help with showering and grooming as well. The additional level of help she was receiving is what led her family to the conclusion that she would be more appropriately served in an assisted living environment. However, the transition from one level was very awkward and lacked professionalism, and representatives at The Amberleigh did not follow appropriate intake procedure and ignored some state guidelines in the process. They even overcharged my mother for rent, and I had to take steps to recover the money. Since the move, my mother has not received the appropriate level of care to meet her needs and administrators at The Amberleigh have not made an adjustment to her care or even performed a follow-up assessment to evaluate her needs in the first place. To avoid writing a novel to explain events over time, I am simply going to list the primary points of my concerns and the concerns of my mother's family. 1. Management at The Amberleigh presented my mother with a contract for her apartment and accommodations in assisted living without first passing that contract along to me (her POA), or either of her two other sons, or her sister (her other healthcare proxy) in spite of the fact they new she had Alzheimer's (the entire reason we moved her to The Amberleigh in the first place was due to her Alzheimer's condition). She was not and is not in a state of mind where she can make these contract-related decisions. To be blunt, your managers at The Amberleigh had a cognitively impaired person sign off on a contract without representation present at the time of signing and without consulting any representation prior to that signing. 2. The Amberleigh did not obtain a written evaluation from my mother's physician as to the specifics of her health 30 days prior to admitting her to assisted living, and they have not obtained one since, which is what NYS regulations require. 3. The Amberleigh did not meet with family members prior to her move into assisted living to discuss my mother's health status and care needs. 4. The Director of Wellness, Michele Cinquino, did not perform a formal assessment of my mother until after she had already moved into her new apartment in assisted living. a. Neither I nor my Aunt, nor any other family member, signed off on the assessment because it was significantly inaccurate, and we asked for another, and the subsequent document presented to us was almost unchanged and still highly inaccurate. b. Michele has not followed up with our subsequent requests for a more accurate evaluation, and she has failed to produce the standard post-intake six-month follow-up evaluation (another violation of NYS regulations). c. My mother will have lived at The Amberleigh for a year at the end of this month without a subsequent formal assessment, and I never signed off on the first one. d. Formal requests through email for a follow-up assessment go unanswered and, consequently, my mother is living according to assisted living standards when she clearly needs enhanced assisted living care, but The Amberleigh will not address this issue. i. She is not receiving help with showering or grooming. ii. She is not receiving help with dressing. iii. She is not receiving help with toileting. iv. She is not receiving appropriate medical assistance consistently, even when The Amberleigh receives a script from my mother's physicians. v. When she is physically ill or requires medical attention, The Amberleigh does not contact family members, and we have found her on multiple occasions to be in need of immediate medical attention. 5. As a result of the poor care my mother has received, over the last several months the family has been pursuing other options at other institutions, and the administration at The Amberleigh has been less than helpful. 6. The Amberleigh has failed to respond to half a dozen attempts at contact by phone, email, and in writing by my mother's long-term care insurance company to connect to a claim and set up a payment plan. a. Consequently, my mother is paying for her stay at The Amberleigh out of her pocket, instead of through her long-term care provider. b. This is costing my mother and our family thousands of unnecessary dollars every single month. For all the reasons I have stated above, I am compelled to say that I have found The Amberleigh to be an ongoing nightmare for our family.

My sister, age 74 with some disabilities, has been a resident of Amberleigh for over 15 years. Most…read moreof her time there it was a very good place for her and she was happy and comfortable. Although the quality of the facility, care and programming slipped somewhat over the years, things have nosedived dramatically since Kara became the new executive director. Food quality has declined, outside activities (bus trips for lunch or tours, etc.) have been significantly reduced and recently the facilities have been infested with bedbugs. To make matters worse there is absolutely no communication by Kara with outside family to explain or even acknowledge any of these issues, leaving us to be detectives to find out what is happening there. This is not acceptable for a facility charging $3,000 per month. An executive director who does not respond to telephone calls or emails is also not acceptable. In my opinion the friendly, family atmosphere of Amberleigh is gone, replaced by one of collect money, don't acknowledge problems and keep family in the dark. Needless to say, we are moving my sister out ASAP.

I am writing this review on Jan 3, 2025 I share this because the negative reviews I see here are…read morefrom 2016-17. I will also say here that I do not work here nor have I ever worked here. Brompton Heights, in my opinion, is one of the best I have ever walked into. After 40 years as a professional in the medical field, I have seen many many things, both good and bad. I am especially keen to keep an eye out for things that aren't so good in the nursing home industry. My loved one's assisted living journey began at another local facility. Because of the less than good care that was received he moved to Brompton Heights. This is a decision our family will never regret. There was also never a day or even a moment when he or his family was not treated with respect and dignity. He was without a doubt, a member of the Brompton community. He sadly left us on 12/31/24 because of recurrent cancer while under Hospice care. My biggest concern and fear upon learning his cancer had returned was how his pain would be managed. I was truly scared of this unknown. I can now honestly say that there was never a time where his physical or emotional needs were not met within a short period of time I can only speak to the tremendous staff on the North unit but I have no doubt that the South unit demonstrates the same incredible quality of care. Every single person in every single department that met him treated him as he deserved to be treated, as someone who mattered. Almost every single time I walked into the facility I would see a staff member or two, or three gathered with a resident offering comfort and sharing a story or telling jokes I am grateful for the care that my loved one ( and my family members ) received during the time at Brompton. Thank you each and everyone one of you from the bottom of my heart.

This place is such an active environment. I was at the property for their Christmas party, and…read morethere was food, entertainment, crafts and families all over the place. Everyone, including the residents and staff, all had the biggest smiles on their faces.

After they DROPPED our mother - the summary of chart said:…read more When helping resident to chair patient stated I can't walk anymore (Because she was in a wheelchair and couldn't walk) Resident then dropped to her knees. Me and the aide lowered her to the floor...she then leaned her head to the side and hit her head on the floor. EMTs were called.... A large purple bruise was noted to left shoulder. YEP THEY DROPPED HER- and then offered us $5000 to settle and then took nearly a year to give us the records & when we finally said we'd settle (we didn't want to relive the tragedy of this nightmare nursing home) - suddenly their underhanded lawyert took the offer off the table!!! Suffice it to say I wouldn't leave my dog at that place! NEGATIVE STARS DESERVED

Staff work very hard to care for those who choose this facility. Nursing care is very good and…read morestaff are very friendly and work to make the time there nice.

The staff here are fantastic! They take great care of my grandma and seem to genuinely care about…read moreher. The rooms are very pleasant with great views of the trees. My grandma enjoys the activities and is happy.

WHY CAN"T ZERO STARS BE A CHOICE? Care was deplorable. They…read moredropped my mother more than once causuing serious injuries; and made it seem like it was her fault falling even though she was wheelchairbound.. On many occasions thay ignored her needs and my sister had to call from the outside to get her help to get out the bathroom after she was ignored. She'd sit waiting for help- and even tryed to bribe staff with chocalates. It was so sad when she's go so long unattended.. I'll never understand how anyone can put their loved ones in this place!

If you decide to go to rehab here or leave a family member here. Beware of the follwing. Food is…read morenot edible most days. They will tell you you're eating in your room. You will not be taken out of room for any activities. You will get pt for an hour or less per day. You will wait up to an hour if you hit nurse button. You may not be given pillows or blankets. Thus happened 3 x, was told no lines available. Some nights yoy will have plastic pillow with no pillowcase. You may walk in and see loved one with tray across room meaning no access to water. You may see nurse call button on floor on a cord across room they can't reach. You will need to get them water and ice because pitcher will be empty. If you ask nurses any questions they will yell at you and I mean arms in the air yelling. If you get discharge papers read them, they will include signing that you will change your address, you will pay 214 a day for day 21-100. Ins stops payment on day 20! When discharged they will keep any narcotics you were prescribed but give you the rest of your meds. You will see at least 5 aides standing at nurses station pretty much all the time. You will find loved one on dirty sheets. Garbage can full. If you bring clothes upon check in they send to laundry and you may not see them again for 48 hrs. They ate short staffed and admit that so some days pt is 20 minutes and no pt on weekend, loved one will lay in bed all weekend getting weak, nurses nor aides will walk them to build strength. Don't worry about a shower because for 19 days you won't get one. Do read those discharge papers because they also ask to sign you ss check over to them. None of these papers were signed so lived one was discharged. If they were signed I believe they would not of discharged and collected 214 per day till 100 days? It's all about keeping the beds filled here and many elderly are there suffering like the one man who yelled for an hour because he had fallen. One breakfast I saw was a small sausage patty and one piece of bread that looked like toast but waa called French toast. Hard meat elderly cook never chew. Egg salad sandwich which was mostly 2 pieces of wheat bread. No boost or ensure just tiny cartons of some inedible strawberry protein drink. Be prepared to bring loved one food every day. Employees there say they won't even eat it!!! I have pictures I won't post here, I'll save that for when I contact every agency I can in addition to the 2 owners of this facility whom should both be fed this crap daily. I will say pt employees and business office all nice people. Head nurse first floor, reception 1st floor and whom ever answers phone there all need to be fired. I won't post names here. I'll save that too. Go anywhere but this place, it was beyond horrifically awful and they don't care about the elderly or upsetting them. If the aide who got rough with my mother is reading this. I'm coming after your job!!! When my mother asked..why are you being so hateful her reply was because I can be if I want, this after flipping her harshly in her bed with a broken tail bone. My mother was scared if this aide was working. You all pushed me to a point of anger that will now not stop me from putting this information everywhere it needs to go. My heart breaks for those that are still there!

Fredonia Place of Williamsville has exceeded our expectations. My mother is cared for with the…read moreutmost respect and dignity. Each member of the community from the owner to the director, nurses, med techs, recreation leaders, dining hall and maintenance staff, and reception folks, are friendly, positive, trusted, and devoted. The facility is a beautiful-all brand new with lots of natural light. The residents are served three healthy and very good meals, offering a lot of variety and choice. Activities such as art classes, live music, happy hours, and entertainment, are provided daily and well attended. We have used their modern and cozy community spaces to hold family get-togethers to make it easier for my mom and have sat out in the pretty courtyard where flowers are planted and tended to. There is also a very beautiful Chapel that is in the center of the building and used daily for spiritual reflection. The grounds are well maintained and the space inside is immaculate. Most of all, my mom's health is better than it has been in years. We attribute this to the consistent medication schedule, social environment, and individualized care. There is no more having to go out to doctor's appointments or the pharmacy since all of that is monitored by the medical staff. When we visit with mom now, we visit; we do not have to worry about all the care details that distracted us. We are so grateful to all at Fredonia Place.

Great place to be! Residents are friendly, and staff is caring. The director of the kitchen does a…read morefantastic job with the food.

Looks great, people were nice..... but!.... MY GRANNY fell down the stairs because they were to…read moreslippery. Did NOT like that and neither did she. Please get better janitors to dry the stairs. Extra: granny's wheelchair broke while she was in it.

Canterbury Woods in Williamsville is a CCRC and serves residents who are totally independent to…read morethose who need Assisted Living, Skilled Nursing or Memory Care. A person must be at least 62 to be accepted and must come in at the Independent level. There are several financial packages available. Whatever the rental cost of their apartment in Independent will be the same cost if the resident requires any of the other services as time goes on. In Independent Living, where I am most familiar, meals are provided in two fine restaurants and a cafe, and weekly cleaning is provided if you want it. Many people compare the living culture here with that of a cruise ship - there is access to a pool with a daily aqua aerobic class; yoga classes, balance and other exercise classes are available as well. There are also art classes; assorted classes in various topics by resident college professors; and to top is off there is a theater where professional and amateur performances are readily presented to the community and residents needn't even going outside. There is also a convenience store manned by volunteers and a Weekly Happy hour with music, wine and snacks. There is so much more! In my opinion after living here for eight years, I think it's a fine place to retire!

Total and complete disintegration of the Solstice staff overall this last year. Margaret in the…read moreoffice is as unprofessional as anyone I have ever met. The lone shining light in the entire place is Lydia and her team at IHC who are fantastic....But in the end we moved my father out due to the Solstice team failures!!!

This by far is one of the most spectacular senior living facilities I have ever toured. The…read moreresidents seem to be very happy and extremely friendly. The staff and management are top notch. Professional, inviting and very friendly. This is where you would like to see your parents live! The premises are beautifully manicured, the dining was impressive, the apartments are very clean, and the whole ambiance is on point.

I have found the staff to be attentive and compassionate. They are very friendly and caring.read more

From the owner: Juniper Glen is more than just an assisted living and memory care facility, we are a community…read morerooted in improving the lives of East Amherst, New York seniors. Residents and their families can rest assured that safety is our top priority both on and off our property. In fact, East Amherst has been rated the Safest City in the Nation for the last four years! The city also offers countless parks and trails with guided tours, such as bird watching and gardening, in addition to its close proximity to Buffalo, New York for shopping and restaurants. At Juniper Glen, we pride ourselves on Person-Centered care that supports each individual right where they are. We offer a wide range of care options, including transitional assisted living, all-inclusive assisted living, and memory care for our residents. Our goal is to cultivate an environment that honors dignity and respect, promotes health and independence through empowering choice, and improves quality of life through the ample support we have to offer. Our all-inclusive community has been meticulously planned to allow us to exceed these goals and provide your loved one with the best care in East Amherst.