I have taken my pets here for over 20 years. The doctors are compassionate, the staff is very friendly, and my pets have always been comfortable. I have recommended this practice to all of my family members and they have also had great experiences. read more

The front desk staff here has been a real problem. On my last call, they were rude, spoke over me instead of listening, and hung up before addressing my concerns. This wasn't a one off either. They've messed up my billing more than once and ordered the wrong blood panel for my pet. I understand mistakes happen occasionally, but this has become a pattern. To be clear, the vets themselves have been excellent, and I know good front desk help can be hard to find these days, so I do sympathize with the vets on that front. Still, I can't recommend this practice based on the front desk experience alone. Until that changes, I won't be returning. read more

I have taken my dogs and cats to Harts Run since I moved to Pittsburgh, PA in 2013. I have always been given an appointment to deal with emergencies. All the vets that practice there have been very caring for my pets and knowledgeable. I pick special food and prescriptions there.I highly recommend this veterinary practice. read more

I have a 12 year old rescue who came to us in January 2020. With older dogs that come to you in later life, there may be medical surprises. I know in my heart that Dr. Himmelhoch is an amazing doctor, but the office manager has a strange sense of customer service. She refused to contact CoCo's doctor to allow me to discuss a very unusual health crisis. We were told there were no appointments even though my dog was failing. Then we were called and told to bring our dog in at 9:00 am the next day. We waited until 9:30 nobody came for CoCo. We were then told there was a emergency that had been going on in the operating room. Why weren't we told of this immediately upon our arrival? The attendant then tried to pass guilt to me because the poor dog had stopped breathing on the operating table. TMI. We are all dealing with Covid. It is difficult enough. This office manager needs to examine the game plan and include the clients who really enjoy the talent of this fine Veterinary Office. read more

I decided to take the cats here (instead of Northview Animal Hospital, where I'd been going for years) because Hart's Run is closer to where I live. We'll be switching back to Northview. The vet we saw (Dr. Hall) was ok, but the staff was scatter-brained and inattentive. I've gotten appointment reminder calls from them for appointments that were cancelled. My suggestion to install hooks in the exam room to hang up my purse or jacket was met with excuses, giggles, and the brush-off. In the two exam rooms I've been in, there is only one chair in each (with a rounded back, so you cannot hang your purse there), and there are no tables or surfaces for your purse (I can't stand putting my purse on the floor). Also, I think their prices are somewhat high - almost $200 per cat to confirm fleas in both and an ear problem in one. read more

I've been taking my Sasha there since she was a pup. She had her spaying surgery there and all the care and vaccinations ever since. The staff is knowledgeable and very accommodating. My Sasha is a sweet sporty little jack russel terrier that gets very anxious when visiting the vet, however, the staff handle her very professionally and with love and respect. Thank you Hart's Run! read more

I had a semi feral cat that was attacked by a pit bull. He was in really bad shape. I called Harts Run since they were the closest vet. That was yesterday. We couldn't find the cat that day. Harts Run quoted me $173.00 for emergency appointment, euthanasia and cremation. We did locate the cat today and my neighbor took him to the vet today for me. They didn't check for my credit card info so my neighbor had to pay the amount which they now say was $249.00. I tried to call to make sure they still had my credit card info and line was busy for over 20 minutes therefore my neighbor had to pay the charge. I will NEVER AGAIN take any of my animals there. I'm DONE with them!! read more

If I was able to give the new ownership and staff at Harts Run 0 stars I would. Each receptionist that answers the phone is rude and demanding. They do not have listen to what you are asking, they just rush you through to move on. One receptionist acts as if she is the vet. The engagement you get from the staff is uncaring and sterile. They do not care about your pet, they just care about the money. They had my dog do several rounds of bloodwork every 2 weeks (with normal numbers/values) just to get the prescription medication she needs for the remainder of her life. Previously it was checked every 6 months. The last time I was there they didn't weigh her when we were supposed to be monitoring her weight and then when asked they said it wasn't necessary (this should be done at every appointment). I have been with the practice for over 20 years and loved it. The new ownership and staff have ruined the experience as well as the kindness/compassion that was very prevalent before. If you are considering going here, please make a different choice. You will thank me in the end for saving you the time, headache and terrible care they are providing to pets and their owners today. read more

Harts Run is a great practice that always makes me feel welcome. The staff has always been kind and helpful. All the doctors including Dr. Hall have always taken great care of my cat Cromwell. When he was sick they followed up the next day to check on him and again 2 days later. That really showed me that they cared about him. The pricing was also reasonable. The lobby is nice with a homey feel that even services coffee. It is always clean and smells good. If you are looking for compassionate Veterinarians that are personable and care about your pet this is the place for you. read more

These 1 star reviews are ridiculous. There is no more caring or competent practice. We have been taking our furry family members here for years and we have always received excellent, compassionate care from everyone without exception. read more

This place is rude, money-grubbing and incompetent! Our dog was recently operated on, and she was hacked! The wound became infected. The staff was uncompassionate and unfamiliar with big dogs. The new Vets and staff are rude to you and demanding, versus compassionate. I am unsure they even care about animals. They don't know how to handle them - they make them scared. We will NEVER go back. This is nothing like the prior experience with the previous owners and vets. read more

I have been using Harts Run Veterinary Hospital as my "go to" vet service when my local, (I am over an hour away) rural, small animal vet can't treat or diagnose my pet dogs satisfactorily. I generally try to get Dr Hall and have always found her to be kind, patient, professional in her manner, and above all-well educated and smart. Her compassion for the animals is genuine and overt; she often has gotten down on the floor for the sake of my dogs' comfort, and the animals recognize this and enjoy their visits. Beyond that, on several occasions HRVH has been able to correctly diagnose and successfully treat problems when my local vets have failed. At the very least my dogs owe their comfort to this hospital, and in some cases they owe their lives to HRVH. I am grateful for the care Dr Hall and HRVH have given my companions and often recommend them highly. read more

I have been taking my pets to Harts Run for the past 15 years. I am so grateful for the doctors and staff at this hospital! Dr. Hall has gone above and beyond to give my pets exceptional care! She always explains any issues in detail with me and provides me different options for treatment. The entire staff truly cares about their patients and clients. read more

If I could give this vet zero stars, I would. Back when this vet was owned by a different owner, it was great. It changed hands a couple years back and has just been going down hill since then. A recent incident totally turned me off and caused me to find a new vet and write this review to hopefully save my fellow pet-lovers frustration. My dog went in for a routine yearly check up (I mentioned that I wanted him checked for lyme disease because he had quit a few ticks recently), and they took blood from him. They said they would call me back at the end of the day with the results. I never got a call. I called back the same day and I found out that they had completely forgotten to run the blood. I had to take my dog back and get blood re-drawn the next day, and found out he did have lyme disease. They just kind of brushed his lyme disease under the carpet and told us it wasn't affecting his liver so he would be fine and there was nothing else that we could really do. I was also dis-satisfied with this visit because Dr. Hall (one of the two vets) was very scatter-brained and just didn't seem like she knew what she was talking about. I now go to Belacoop Animal Hospital in North Park and I am SO happy with it. It is owned by the main vet who started this new place from the ground up. The staff and main vet is wonderful and they really care about your pet. Not to mention, I found out that my dog has very low levels of lyme disease and it is treatable. I also found out there is a vaccine! Thanks a lot Harts Run (sense my sarcasm). So glad we left Harts Run and found Belacoop. If you love your pet and want to ensure him or her a happy, long life, DO NOT go to Harts Run Vet. read more

We took our 13-yr old cat for evaluation today. Found out records showed he was 18. Dr Presley was very kind, patient and thorough in explaining his condition and possible results if we chose aggressive treatment. We finally decided against the latter due to his continual downhill health. The process of euthanasia was very explained carefully. I held him until the anesthetic caused him to fall into a very deep sleep. We chose not to stay for the final injection. It was very peaceful. The cost was under $100 and worth being w him in peace and quiet. We were not hurried at all. We did not have to just hand him over to staff and leave. The staff were all very kind. We have gone to Harts Run for 20 yrs. and like all the doctors. It can get expensive but you can choose the treatment you want. Pets are expensive but well worth the return. We still have a lab who is also a "patient" there. read more

Gave 3 stars because of the pricing. Love the doctor and staff but they have priced me out of their services. Every time I go the charges go up. read more

They were highly recommended to us by a friend and were very near to where we live, so we never looked at anywhere else. Our dog was 8 when we moved to PIttsburgh and in good shape for the first couple of years, so all we had were the annual checkups and innoculations. Then last year he had a fit. Our vet discussed his symptoms and mentioned lots of tests - advising us that some were not that useful or were not going to make a difference and so she personally wouldn't bother but it was our call. He had a second fit, so she suggested some medication and gave us her home phone number so we could ring if we were concerned out of hours. She phoned me on her day off to see how he was. They did blood tests, I put him in the car, drove the halfmile home and as I got in to the house, they were on the phone with the results - "we thought you'd be anxious to know as soon as possible". After the medication made little difference, there were more tests and the result was that he had a brain tumour. After that, it was a coping strategy - she was happy to see him whenever to discuss progress, kept an eye on pain management, and, when the time came, was very understanding and gentle - as were the rest of the staff. After he was put down, we got a lovely card from the hospital generally and a hand-written note from her, saying that she felt we had done eactly the right thing for him at the right time. If a dog dying can be a positive experience, this was it. I wouldn't hesitate to recommend them to anyone. I had heard they were expensive, I don't know what vets cost in PIttsburgh, but they were about the same as our last place and more efficient. read more