A special thanks to Alex at Provident who helped me with an older (but sentimental) Philip Stein…read morewatch on Wednesday 8/5/2026. It was my first trip to any jeweler in Wellington; but it won't be my last (trip to Provident). I emailed ahead because not every jeweler can take care of a Philip Stein. But Jayne Hernandez email replied immediately and said 'yes' they can help me. When I got there, a man named Alex could not have been any nicer, or more helpful. Provident Jeweler is a 'cut above,' a class act. Thank you! Susan Wight

The inside is very pretty, but the blonde saleswoman didn't have any customer service skills. She…read moreseemed very snobby and didn't care to take the time to explain anything to us. It was as if we were bothering her being there. (There wasn't anyone else in the store). Simply because of that poor interaction we haven't been back. There were beautiful rings that were in our price range, but we purchased elsewhere.

Took my great grandmas old gold necklace and redid it for my wedding with added chain ( our necks…read moreare bigger than those in the early 1900). Came out breathtaking love it and very affordable !

Had a great experience talking with Brian Schubot a number of times in this store. He took the time…read moreto talk to me and my girlfriend about Rolex and the watch industry in general. He was very polite and professional. I would definitely recommend talking to him when you walk into the store looking for a watch.

The Customer Service was beyond my expectations! I had a Coin pendant designed and made at VanDells…read morein Wellington and I Love it!!! It's a very personal piece of jewelry I will treasure for a lifetime

Absolutely horrid customer service. Called over the phone asked the same question I did multiple…read moredifferent jewelers just for the man on the phone to laugh at me hysterically. I've been to plenty of different jewelers over the course of my life, and never have I been disrespected in person or on the phone. What a joke considering the reviews I should have expected it. But it was the closest one in distance to my home so I thought I'd give it a shot. Think I dodged a bullet a reading these horror stories.

Excellent Service, Quick Watch Battery Repair on my Movado watch. Excellent price, Great Customer…read moreservice, Jewelry for sale here also .. Support Small Businesses

Quality and expert watch services here. I was very happy with what I had done and the pricing was…read morevery reasonable given the amount of time they spent working on my watches. I wouldn't hesitate to recommend this business to anyone.

I did not have a good experience bringing my Cartier watch in for a replacement battery. I went in…read moreFebruary and Rob installed a new battery. I did not wear the watch until this past week but it had been keeping perfect time in my jewelry box. When I put it on for the first time this week it just kept gaining hours and hours. I could even watch the minute hand moving. In two hours time I had gained 12 hours. I brought it in today and asked if they could check it and replace the battery even though it was new, in case there was something wrong with that particular battery that he had put in two months ago. Rob checked the battery and said it was fine and that I needed to have the whole watch serviced and he could send it out for an estimate but he knew it would be a minimum of $500. I said I would think about it and left the store and then noticed that now my watch was not working at all. I went back 20 minutes later and let the women know that work in the store. They were just so abrupt and matter-of-fact that my theory that there still was something wrong with the battery was incorrect. We talked in circles and I got nowhere even though I kept asking that I would like to pay for a whole new battery just to humor myself thinking I was still correct and they were wrong. I got in the car and drove 20 minutes to a different jewelry store and they took a look and said that Rob had put in the wrong kind of battery and it wasn't making contact with what it was supposed to be and it also was short circuiting and then shutting itself off. They put in the correct battery and my watch has been running perfectly since then. I have never written a review before, but I felt that all three of these people were very rude and demeaning to me, and just kept saying that they were in the business for 40 years, and they knew watches enough to know that there was something wrong with my watch, and that it wasn't the battery.

My husband and I purchased our rings from Bechtel Jewelers. We had our rings customized and hand…read moreinscribed with our wedding song on the inside. Customer service is excellent and efficient!

The owners of this establishment treated me with kindness and the utmost respect. They can be…read moretrusted to give you fair market value for your goods. I would definitely recommend them over any other business.

If you want to be treated like family, you've found the place. Hands down they've earned our…read morebusiness as a customer for life. I can't say enough about Traci and how helpful and professional she was and how she made me feel like I had already been a loyal customer for years. If it wasn't for the counter in the way, I would have hugged her .

Didn't tell us how much it was to take 2 links out. They wanted to charge us $20 for the 1 minute…read moreit took to take the links out. My boyfriend just got 5 links taken out in his watch and it was $5 at the local jeweler. They brought it down to $15 after arguing but they were very aggressive with the price and not friendly at all. The jewelry in the store did not even look pretty to be honest. I think they took a look at us and thought we had money so they wanted to up charge us for taking 2 links out. Make sure to confirm price before you do anything.

This place fixed my chain in minutes highly recommended very fair prices friendly customer service…read morewill recommend to family and friends

I had a phenomenal experience at The Jewelry Doctor. I happened to stumble across this business on…read moreYelp so tysm fellow Yelpers for the raving reviews and #inspo. I called on Friday evening and spoke with Ari who possesses a dynamite personality. In typical A type character, I had several inquiries and he didn't miss a beat nor seem annoyed. Given the level of customer service I received during that brief interaction, I felt confident I'd be happy taking my watches here so I visited the next morning. I recently retired my Apple Watch for an Oura ring (this proved to be a stellar choice but I digress). I had a couple of watches that required new batteries: a Michelle and a Movado. More often than not, I've found it difficult in the past to have a battery replaced in these watches without some extra exorbitant costs or simply folks have been reluctant to perform any work on them. I really appreciated the ability to wait while I had the batteries and some links removed from my watches. There was plenty of beautiful merchandise to look at and Ari is both extremely knowledgeable and pleasant so it wasn't painful to wait. Cindy was also very kind and helpful. She was instrumental in finding the proper fit for my wrist. Additionally, the dial on my Michelle watch needs to be replaced because the M left town from too much wear. Now that I've taken it out of a 6 year plus coma, I should probably replace it. I asked her about the cost and she said she'd call Michelle about the part on Tuesday (today). Follow-up: she called me first thing this morning to report back. I will definitely adopt this dynamite business and team for my future jewelry and watch needs and I recommend you do too. Finally, they offer a punch card for battery replacement so eventually you'll get one on the house. Furthermore, they also offer a 30-day period should I decide I need a link added back or an additional one removed for a more comfortable fit. And I believe (but confirm with them) a 1-year warranty on the batteries.

I have been taking my jewelry and watches here for years. They excellently priced and perform great…read moreservice that is timely and prompt. For special orders, it may take anywhere from two to four weeks depending on what you need done -- take the stone from one ring and add to another, repair parts on a tag heuer automatic watch where they have to order the parts before installing them. But they are always transparent with the time frame and pricing. Most of the time, I need battery replacement for my long list of watches that also includes my wife's. Or if I need a ring re-sized. Battery replacement they normally can do within 10 minutes, and they have a nice comfortable lounge chair to sit while you wait.