Not long ago i visited Bucherer for the first time and met with Eileen and Angelo. I was informed…read morevery clearly of the process regarding registering interest in a timepiece. Both Eileen and Angelo were very professional and welcoming to answering my questions regarding the timepiece I chose to register for. Fast forward not long thereafter, I received a message from Angelo that my timepiece was ready for pickup. I met with Angelo and the entire experience was flawless. I can't thank Angelo, and the team at Bucherer for being so welcoming, professional, and transparent. They have a customer here for life. I highly recommend anybody looking for a Rolex timepiece to visit Bucherer. 5/5!

Without going into a long explanation, the customer service at this…read moreestablishment is horrible. When I went back to the store to address my issue, the salesman with whom I had dealt with saw me and walked in the back room and did not come out. I'd call their dealings with me deceitful.

Bought my first mechanical, luxury watch here. The experience with Gary and the rest of the team…read morewas amazing. They were professional, fun and gracious. We now have a relationship with Greenleaf and Crosby and I could not recommend them more.

Win is most excellent. He brings class, ethics and panache to the sleazy Palm Beach Worth Avenue…read morescene. I have bought from a him before and could not believe the nice surprise that he is now in Palm Beach. Win Betterridge ran the family store in Greenwich, Connecticut. Their legendary experience in ultra-rare time pieces would make a great addition to the Palm Beach scene!

I recently purchased a vintage Rolex Watch from Trinity Collection in Palm Beach. Incredible…read moreselection of fine watches. Ed ( the owner) was Great. Would recommend highly !

This turned out to be such a shame. Was excited to come here and buy another watch but the owner…read morewas just so rude and toxic I ended up leaving. I couldn't hand over $11k to someone who berates customers. I am not sure how this shop survives in palm beach as this guy has the worst manners I've encountered in Florida.

Just picked up a watch from Bennisson's purchased through Grailzee Auctions. Authentification…read moreprocess was easy and report was very helpful. When I went to pick up the watch the people were very helpful and answered all my questions. Communications throughout the process were very efficient

Attention to detail and expertise. Every timepiece handled with the utmost care and respect,…read moreespecially for family heirloom pieces.

The customer service is second to none! Simply Fantastic!!!…read moreGreat selection! A must visit! Best welcome I've had -a very warm and classy location

I visited the store yesterday afternoon while looking to add a ring to my collection and had one of…read morethe worst luxury retail experiences I've ever encountered. I was "assisted" by an older sales associate with glasses and gray hair who was immediately dismissive, impatient, and openly uninterested in helping me. When I asked about the Starburst collection, she offered minimal responses and refused to let me try on any pieces, making it very clear that my presence was an inconvenience. Her tone and body language were condescending, as if she had already decided I wasn't worth her time. This level of service is embarrassing for a brand that positions itself as high-end. No customer should be made to feel unwelcome or judged for wanting to browse or ask questions. This experience left a very poor impression of David Yurman, and I will be taking my business elsewhere. The associate I dealt with is in serious need of customer service training.

From the owner: Now Open: Our New Location in Palm Beach!…read more Since 1980, David Yurman has defined jewelry for all lifestyles through unconventional artistry. Using the finest precious metals, rare gemstones, and innovative materials, David Yurman's master craftspeople make jewelry and timepieces of enduring quality and beauty. From iconic Cable bracelets to inventive new creations, these designs for women and men express effortless American luxury and superb craftsmanship.

I do not normally like to leave a bad review, especially for such a high end store but the…read moretreatment I received here did not live up to what I would expect from Van Cleef. I called the 877-826-2533 e boutique # before visiting the store as the store was about a 40 minute drive. I knew I wanted an Alhambra bracelet and was inquiring on the 877 # some questions before heading to the store. I got to the store mostly knowing what I wanted and the door was locked, but a man opened it for me. I had a woman come up to me and I let her know I wanted to shop for and look at a few Alhambra bracelets as well as their new Ladybug bracelet. She sent another woman out to help me and told me that the only Alhambra bracelets that they had were the ones they had out on display with the diamonds and they were out of stock on all the other ones. She then brought over the ladybug bracelet because that was in the display case, and I knew that was in stock, and I tried it on. I was not crazy about it as I really wanted the Alhambra in blue, white MOP or another color I can not think of the name. She even went on to tell me that the ladybug could not get wet and could not even get hand lotion on the ladybug or it would ruin it (something the e boutique and Miami store told me was not accurate) She did not offer to order anything for me, and did not offer me any advice at all and was quick to be dismissive . As I am walking out I see the other woman over there with ladies drinking champagne and I was not even offered a glass of water. I get offered water at a bare minimum at any high end store I walk into. I called the 877-826-2533 e boutique on my way home and they put me in touch with a lovely woman names Maryna from Miami Design District who took the time to talk with me, send me photos of the colors available (or available to order as they have some out of stock) and emailed me a link to pay for it all within 5 minutes of the call. Someone from corporate should really look into how this store handles some of their walk ins. I had on yoga pants and a t shirt and certainly felt judged.

Most beautiful, very sturdy or they fix anything even 10 years after anything happens. Don't get…read morethe fake, everybody will know.