Got a quote and was impressed with the level of details and options they have for my…read moretele-communications for my business. Refreshing to deal with knowledgeable and honest owners of small businesses that offer TRUE value.

From the owner: Business Phone Systems that are designed to meet the unique needs of modern commercial businesses,…read moreproviding a seamless and professional communication experience.

Sandeep was amazing. We kinda came in late on a Friday night and we sat down at a table and he…read moreanswered ALL and I mean ALL of our "old people" questions Lol (we really are t that old, late 40's-50s). He was so helpful. My husband and I were both needing to upgrade our phones and he explained everything about the options we had. It was easy to make a decision with his knowledge. We also bought a plethora of accessories and he brought options (if there were any) for each of us to choose from. That was true customer service. Sandeep in my opinion went above and beyond helping us. We spent a good amount of change at the T-Mobile store. He made us feel like we made good informed choices and we don't regret any of them 24 hours later. We are so happy with our new phones and all the fun stuff to go with them. I also need to get my mother's phone updated as well and I will be making sure we make an apt with Sandeep. Sandeep is a perfect example of what every customer service rep should be! A true model of excellence. he made sure we knew how to finish the set up of our phones once home. We got them set up with no problems. He needs a raise or some kind of acknowledgment for his superior job. Thank you for hiring good folks to work for you!

Everyone was helpful and knowledgeable. I had a unique problem that needed attention. Leslie helped…read moreme while it was super busy in the store. She listen to my problem and jumped right on it to figure out a solution. She helped me as she multi tasked and helped others as I waited on the phone with customer service..... She kept calm and and did not stress.... And through all this... she continued to be very polite and courteous.

Renee did such a wonderful job! I had such a great experience! I don't normally enjoy coming into…read morethe xfinity store but she definitely made it enjoyable. She also helped me get the best deal. In talking to her I discovered that she is still new so I was even more impressed! One thing I would encourage her to do is try to connect with the customer on a personal level during everything. I know that there are a lot of steps to focus on when setting up an account and that she was doing it as fast as she could which I really appreciate. But even if you have to pause with what you're doing on the computer to interact with the customer, the little bit of extra time will be worth it because you turned an already good experience into a wonderful one! I wish you all the best in your new position! Spencer

I canceled my Xfinity service after months of unresolved billing issues. My internet bill was…read moreconsistently much higher than the quoted monthly price, and no one could clearly explain why. I was also charged over $400 for an Xfinity Mobile account that I never activated or used. Although Xfinity acknowledged the account issue, I was never refunded the money I was charged. After countless calls, chats, and time spent trying to resolve it, I was simply told it was too late to issue a refund. This experience was frustrating, time-consuming, and disappointing. I hope Xfinity improves its billing practices and customer service so other customers don't have to go through the same thing.