I called ATS based on these yelp reviews, and was very happy with their service. I called and spoke with them on a Friday and had them out to fix my laptop the next morning. The service was pleasant, knowledgeable, and my problem is fixed in time for work on Monday! Recommend. read more

We came to Denver to visit family and my husband's work computer stopped working. He had a lot of very important work that, of course, hadn't been backed up. Ed met us at our family's home *on a Saturday* got the computer up and running, set up an external hard drive and a cloud back up for extra protection and charged a very reasonable price. On top of all that Ed is a great person! Would highly recommend to anyone. Thanks for saving the day Ed! read more

5 star customer service!! If you're having computer issues, call Ed! He was gracious enough to take time out of his busy day to help me with some stupid computer issue I was having. Dealing with computers, like anything, it could be 2,526 different things that could be the problem and trying to pinpoint that over the phone without knowing or seeing the computer is pretty tough. Just the fact the he was willing to help and get back to me multiple times without sounding annoyed or put-out was relieving to hear. I got my computer figured out and Ed definitely helped steer me in the right direction. I hope to never have a computer problem that I can't fix, but if I do... I'm calling American Tech Support! Thanks again Ed. read more

Great service and very friendly. Did what needed to be done in very satisfied. Very friendly and trustworthy staff.

I have to wholeheartedly recommend American Tech Support (ATS) based on their customer service alone. I had my work laptop computer crash on a Friday afternoon when I was leaving town on Sunday for a long trip, and needed to take my laptop with me. I called ATS after 5:30pm on a Friday evening and they still answered their phone (their hours are actually listed as open until 11:00pm!). Ed over there could not have been more helpful. He spent over 45 minutes on the phone, walking me through every possible scenario for how to remedy my situation...heck, he even offered for me to bring the computer over to his house that night and he would immediately try working on it on my behalf trying to resolve the situation before I had to leave town a day later! Three days later Ed even texted me to check in on how my computer situation was doing and if I still had any lingering problems with it! I would hardly have expected a follow-up message from a typical service provider in today's day and age. But this outfit is hardly typical. This company's service is top-notch, and you don't feel like they're out to "nickel and dime you to death"--they'll only charge you for the time they are actually WORKING ON your computer. If you have computer needs or challenges to solve, I recommend these guys. I don't think you can go wrong. And they are faster and more reasonably priced than Geek Squad (which I've used before)! I rank them A++ read more

I finally stopped procrastinating about having someone come over to help me clean up my computer and found this company. The tech support person who came over deleted files and solved every problem I shared with him. He also solved issues that I did not even know I had!!! He also taught me how to work with my computer in ways that I did not know. He was very patient, knowledgeable, efficient, capable and cheerful. My life has been greatly improved by the help I received and I am very grateful for this excellent company. I highly recommend them! read more

I've left 2 messages and have never received a call back. No one ever answers the phone. Not sure what is going on with this business but they apparently don't want my business. read more

I was ready to give up and just buy a new computer, but with the services this company renders fixing computers, it literally felt like I had purchased a brand new one after they worked on it. Thanks Ed you guys are great read more

Upon moving to Denver, we tried to set up our modem, wireless routers, laptops, and printers on our own. Our ISP modem/router was not great and kept failing (surprise). So we purchased a new router and enlisted Ed to resolve our networking issues. He is super knowledgeable, professional, and fast. Fast forward 6 months later, issues pertaining to our ISP again caused networking issues. I work remotely with minimal corporate IT support so when systems go down, I need someone who can quickly respond or I am offline indefinitely. Called Ed in the morning and he was able to come by that afternoon and resolved all issues within the hour. Thanks Ed! Highly recommend! read more

Ed is professional, punctual, and knows his stuff. I highly recommend hiring him for your IT needs. Perhaps best of all, he doesn't roll his eyes when you ask stupid questions! We have used Ed several times to fix issues we've created and we will continue to do so. read more

These guys really went out of their way for me. I was having a nightmarish issue with my Lenovo and had already been to the Geek Squad (which wasn't successful). ATS helped me troubleshoot the issue (without even being paid first) and did a bunch of extra research to help me get to the bottom of the problem. In the end I opted not to fix my laptop and just got a new one instead, but it was nice to know that ATS was there to help me if I wanted to repair it. I'll for sure go to them again in the future! read more

Terrible and overpriced! He charged bunch of money for sitting round and talking about his family and homeschooling instead of fixing the computer, at the end told me to download the virus and after that he said my computer will start working, it never did. Ed said he will fix it for more money. We usually relay on reviews but in this case I think they are fake or lot of his neighbours,friends wrote them. Terrible service would never call him back again to fix my computer since he didnt fix it anyway!!! read more

Computer issues can be SO frustrating and I rely SOLEY on Ed to help me with these issues. We have a very small office, so I can only do so much when it comes to IT. I know that Ed can always fix whatever is causing the problem. Call Ed if you need any tech issues resolved or to set up/change your system! He is usually there within 24 hours and often same day! read more

Ed is such a dream! I have a complex schedule of availability, and he was quite understanding and willing to work around any scheduling issues. He fixed my software installation problem, and I was up and running in short order. I will definitely be calling American Tech Support for my office IT needs in the future. Very professional! read more

I've relied on American Tech Support to service my customers for several years. They are knowledgeable, courteous and professional. As a small business owner, I understand the importance of forming relationships with businesses who take pride in what they do and how they treat the customer. read more

I had the unfortunate experience of having my computer completely shut down on me while downloading a driver. The tech at American tech support was wonderful to work with when I called. He showed up on time and was very courteous. Sadly my computer issue was fatal but the tech was able to quickly diagnose the problem and gave me advice on what to buy now. I will use American tech support again when needed. I highly recommend them! read more

Could not get my wifi to work. Called at 7am on a Monday, they were open, friendly, and ready to assist. Spend 8 minutes on the phone and got everything back up and working. They were incredibly patient and customer service was outstanding. Highly recommend using them for any IT issues! read more

I think this company is bad, I was told Apple directed me to them to fix my computer, I did not notice the web site was not the true Apple company and paid $250.00. I have called 3 times for over 20 minutes and no answer and they will not accept my email. Be aware! read more

I thought I knew everything about computers and how to fix any issue. Wrong. So, I came here and Ed helped me out. He was fast, very knowledgeable, and is fair on his prices. I'll definitely come back. I would even recommend him to my family and friends. read more

American Tech Support is a lifesaver. Excellent customer service and quick resolve. Thank you!

When my computer crashed, I called Ed, who was prompt, calm, and reassuring. He helped rescue my data, got me set up on a new machine, and gave me invaluable advice about safety and backups. In an emergency, Ed saved the day. This was all after I had gone to Microcenter and was told that my computer couldn't be serviced for two weeks. I would highly recommend American Tech Support over any store's support service or waiting on hold for hours. Three cheers for Ed! read more

Responsive, pleasant, professional and provided excellent service. Highly pleased, should I need assistance in the future ATS is on speed dial. On a side note--although the technician had been running late their office did call. I waited 15 minutes, better than my doctor and the cable company!! read more

Huge Scam!!! This is a big scam do not let them trick you and try to touch your computer. I received a call at 5am from a person who was obviously overseas in India. He tried to tell me I had viruses and major infections in my computer. I am very knowledgeable with computers myself. He tried to show me things which were not actual issues. Then tried to do things on my computer with out my permission. I questioned the companies legitimacy and he couldn't answer simple questions. I said I was not going to continue because I know it is a scam and I will not pay a some for this. When I asked him to stop until he explains things properly he was laughing saying he is gonna make my computer crash. Luckily I disconnected the connection as he was trying to go in my system and put a password on it so I couldn't do anything. I will not stop contacted who I need to, to make sure this company is closed down for good. Be warned! So your research and you will see videos of this scam where people caught them. Since they had a different name before. read more

First appointment with ATS was with the owner, Ed Partch, to try to clean up and/or speed up my older Toshiba Satellite laptop, as it had become unbearably slow. Long story short, Ed told me that the PC had a h/w configuration that would limit it from performing much better and advised me to get a new PC. The reason that I feel that Ed delivered exceptional service is that he 1.) wasn't afraid to tell me "bad news" - you need a new PC, 2.) gave this advice as soon as he had a chance to look at the PC - didn't waste his time or mine, and 3.) didn't charge me for the service call to my house. Ed even went so far as to make a recommendation as to what PC I should purchase for my home use - and no, it wasn't from Ed. All he asked for was a Yelp review, and hoped that we would call his company the next time we needed computer service. Well, I'm glad to provide a review for good service, and I'll definitely call ATS the next time I need computer help (and refer anyone I know as well). Thanks, Ed. read more