I have stayed in A LOT of hotelsover the years, and the Greenstay in St. James is the absolute worst hotel I have ever been in.
First of all, they apparently don't tell EVERYONE that they price match and I'm not sure if it is on their website. But if you're reading this review, now you know that they DO price match, and they will even price match their own LOWER rate. We came to town and booked within a block of rooms. We originally booked at $89/night with the room block rate. When we checked in, they price matched their own $54/night rate. We checked in a day before my mother in law did, and they did not tell her about their price matching. We told her about how we were able to get a lower rate and when she went to check out she brought it up and they refused to price match for her. They said they could not price match at check out because rates may be different and because she checked in on a weekend day and not a week day. We checked the rates for the next month, and they were $54 for every week day and $68 for every weekend. They still refused to apply the lower rate.
Greenstay, as a whole, was absolutely disgusting. There was thick and obvious dust around the floor's perimeter. Due to the large gap under our door, every scent and creature will be sure to enter your room. You'll be sure to make best friends with the flies. We had no less than TEN flying around at any given time. Did I mention the dead cockroaches?! Although we did not find any live roaches running around our room, we did find tons of ants crawling on our sink, on the floor in the moldy bathroom, and into our bags. Definitely mold in the shower, on the shower curtain, on the bathroom floor, and in the room. The room was extremely musty and with the multiple ceiling stains, I'm sure there was mold hanging over us in the bed and spreading throughout the air. The multitude of stains all over the carpet made it impossible for us to feel comfortable enough to walk barefoot, and I partially want to burn my flip flops I wore at Greenstay.
They place a paper wrapper around the toilet seat when you get there claiming that the toilet has been cleaned and sanitized, but when my mother in law first went to the use her toilet, she opened the lid to find poo in her toilet. Oh! Did I mention the cleaning crew quit mid-stay as well?! Not only did the cleaning staff not do an efficient job, they also don't exist anymore.
The grounds were unkempt...weeds that looked like they've been growing since ancient times. Cigarette butts and trash all over the stairs, sidewalk, and parking lot even though there's buckets outside every room. There was a huge party of people in lawn chairs sitting in a circle in the parking lot on Saturday night and loud people yelling almost every night. Think you'll be able to relax poolside? Don't bring your swimsuit...the I ndoor pool has not been taken care of. The water was green and there was algae growing on the bottom of the pool.
This was the absolute worst sleep I've had in years. I feel like I need a vacation after staying at Greenstay.
Moral of the story: DO NOT STAY HERE, but if you absolutely have to, bring Clorox wipes, your own sheets, towels and pillows, because if you don't clean your room, who will? You'll also want to bring ant and roach killer so you don't bring those critters home with you, and be sure to PRICE MATCH to save money, because this place isn't worth $10/night. read more