I met Mr. Roland maybe six years ago before I purchased a truck from a dealership near his shop. I…read morewanted to have the truck checked out before I purchased it, and the auto dealer recommended Roland. I thought maybe that was a conflict of interest and wanted to take it to my own mechanic. My mechanic was backed up and couldn't get away, so I reluctantly took the truck to Mr. Roland, and I was beyond satisfied with his expertise, service, and kindness. He drove the truck and turned the steering wheel a few times while driving straight and explained why he did that. He turned down the radio to listen for any noises that may have been out of the ordinary. He did a few quick stop-and-go checks to check the brakes. He did a hands-on examination and told me that I would eventually need to have a tiny hole in the muffler repaired at some point, but it wasn't major and recommended a shop. He told me the tailgate latch was tricky to open, but showed me how to open it without problems. And he also guaranteed me that he could beat any price in town. With that being said, a year later, my GMC Terrain started stalling and shutting off whenever I would come to a complete stop, which was kind of scary. I took it to Firestone, and they placed it on a machine to diagnose it and quoted $700+ to fix the issue. I then remembered Mr. Roland and went to see him. He called one of his technicians out, and while the car was running, he asked the technician what he thought was wrong? The technician put his ear to my car to listen to it and told Mr. Roland the exact same thing that Firestone had said. That was very impressive considering they did not have to put my car on a machine to diagnose it. Mr. Roland, not knowing what Firestone had quoted me, said it would cost me about $300+ to repair it. They were kind of busy that morning, but he managed to squeeze me in. I went next door to Cracker Barrel for breakfast, made some business calls, played a few games on my phone, and did a little shopping to pass time. Within two hours, my car was ready. I've been back a few times to have my vehicles inspected and/ or repaired. In fact, it's been a while, and I need to have my GMC checked out again, so I'll be calling Mr. Roland.

Roland has been my family's main "vehicle whisperer" for many years and I recommend him to any…read morefriends, or just acquaintances, who need a trustworthy, honest place to go for repair.

Excellent Service and Great People! We've been bringing our…read morevehicles to Hillman Family Automotive for a while now, and they consistently exceed our expectations. With multiple cars of different makes, models, and mileages in our family, we've tested their expertise across the board - and they've handled everything expertly. The service technicians are both friendly and knowledgeable, taking the time to explain what your vehicle needs. The staff genuinely works with you on your specific needs and requests rather than pushing unnecessary services. Their service is fast without sacrificing quality, which we really appreciate when we're juggling busy schedules. As a first responder family, we're grateful for their support of both families and first responders in the community. They even went the extra mile by inspecting a used vehicle we were considering purchasing, giving us valuable peace of mind. Highly recommend Hillman Family Automotive for reliable, honest service in Sylva!

Got a oil change here after bad experience with another place I had gone to before. They not only…read moredo their work quick but all are very friendly. Was cheaper than I was quoted at other places but still a fair price. 100% recommend this place going forward.

Our Tahoe was having electrical problems and they were the only company that could be able to take…read moreus that day. The shop is off the beaten path and doesn't look like much, but the staff is friendly and the view they have is awesome. They were able to fix it within about a day and a half. Had no problems after that. Highly recommend!

My Mom has a 2014 Infinity suv that was having issues with the A/C not blowing properly and was…read moremaking a baffled motor sound. I called and talked to Tony and he had me come there the next day . He listened to it and put it in his garage and immediately took the glove box out. He unbolted the fan and found it packed with pink house insulation from my moms garage walls . He blew it out and reinstalled. Ran the car and cleaned it a few more times. We waited for a new air filter and Tony put it back together. The A/C works perfectly now. We live up near Cedar mountain so this garage is fairly close compared to going all the way to town. I would definitely go here again.

I was about 50 miles from home when my car's a/c starting blowing hot air. I stopped by Burwell's…read moreand spoke to Kenny. Right away he said he would check it to see if he could help me. Within a few moments he determined it was a bad relay switch and he put in a new one. He did not charge me but of course I compensated him, not only because he did the work, but also because of his outstanding customer service and willingness to help. I would be more than willing to travel the 50 miles next time my car needs repairs. He is honest, has integrity and goes the extra step to help his customers. I highly recommend Kenny and his company.

I recently found a vehicle at this dealership via CarGurus and reached out to schedule a time to…read morepurchase it. As a full-time student and worker living two hours away, I carefully coordinated with the dealership to set up an appointment. On the day of the scheduled visit, I checked the listing only to find it had disappeared. After calling the dealership, I discovered the car had been sold--no one informed me, and I would have made a two-hour trip for nothing. If you choose to work with this dealership, ensure you double-check everything to avoid wasted time and frustration.

Had a transmission and clutch replaced. Clutch failed within a few months. Was under warranty and…read moreso it was replaced again. Failed again. Took to another garage and fixed it properly. Also changed window regulator which has failed. Poor workmanship clearly. Fortunately I found a garage that does excellent work locally. Unfortunately I'm still paying off the clutch and tranny these guys put in.

I was passing through this small town when my Jeep Wrangler's sway bar link broke after hitting a…read morepothole. Of course, it happened on a Thursday night when everything was closed, and I was seriously worried about getting back on the road in time. First thing Friday, I drove up to Empire Automotive, explained what happened, and they jumped right on it. The mechanic checked it out, explained the issue clearly, got the parts quickly, and had me back on the road in no time. It's rare to find a shop this responsive, especially last-minute, and with such great service. If you need any mechanical work done--whether you're local or just passing through--I couldn't recommend Empire Automotive more.

Great spot for all cars, and one of the best spots around foreign cars like my 2013 Audi Q5. They…read morefit me in quickly and gave helpful answers to my questions.

The owner of Vance Autos goes out of his way to buy clean cars, sometimes going to south Florida to…read moremake sure the cars don't have rust. I am very pleased with the car I purchased. I waited a month before I wrote a review to make sure all is good--and all is good. I liked the owner, he had an honest vibe about him. I would buy from Vance Autos again.

This place always treats me well and charges a fair price. I always take my cars here if I can help…read moreit.

The boys at Maynor were so helpful and quick. We popped over to have the tire patched after we…read morefound a stuck nail- it took just 5 minutes and $20 and we were ready to go! Happy with the job, would go back.

Had a nail-slow leak on a rear tire. Called Maynor. They said "Come on over". Drove up, was met…read morebefore I got out of my car. Took tire off, found the nail, fixed hole and I was on my way. Several others came by and they got the same attention right off the bat. I had a great experience.