BUYER BEWARE - Beautiful apartments, great amenities, and you will be treated like cattle. Also…read morewatch out for utility prices - $500 / month.
My family and I have been staying at Legacy Rochester apartments for about a year. Their sales pitch is great - brand new apartments, state of the art facilities including gym, swimming pool, dog spa, etc. The place is beautiful and the apartments are great, with brand new amenities, I can't deny that.
But the experience was very poor overall. You are dealing with a HUGE corporation, and they don't care about you. Their contracts are ironclad, and there is no empathy or anything else. During their sales pitch, they did promise verbally that the swimming pool would be ready "by the end of the Summer". A year and counting, the swimming pool has not been delivered. We moved in, there were no mailboxes - we were directed to go direct to the post office, which is the absolute worst experience, their service is atrocious. The leasing office just kept telling us "this is with USPS, there is nothing we can do". Not really putting the extra effort here. We moved in July 2024, mailboxes were finally installed in February, a full 7 months after we moved in. No pool for a full year, no mail for 7 months, zero concession.
Please read all the fine print in their contract. There is a 60 day move out clause. They sent me the renewal paperwork but I had to read the attached document's fine print to be reminded of that... The day before Memorial day they sent me a final notice stating that if I did not give them notice on that same day, I would be responsible for additional rent. I was on vacation for 4 days so I missed that too. I ended up giving them 54 day notice, but they will absolutely not budge, and will be charging me for 6 extra days. Talk about empathy and customer experience. Given the price of the apartment, that will probably be around $700. No pool for a full year, no mail for 7 months, but they are still sticking to their contractual fine print to nail you every possible way. Just watch out, it's really a process and a lot of paperwork.
Also note that depending on the unit you got, you might be getting a pretty nice surprise when getting the utility bills. I got a 3 bedroom approx. 1,300 sqft apartment. DTE for electricy it running around $150 - $200 / month in Summer / Fall, but here are the Winter bills: $257 (December); $407 (January); $561 (February); $538 (March). Absolutely ridiculous, I feel like we are heating / cooling the entire building.
As great as the facilities look, I really don't recommend this place. Once you are in, you are dealing with the big company and they don't really care about people, stick to the contract and certainly not go out of their way to make you feel all warm and fuzzy.