It has been 11 days since my test and no one from Gateway ENT will call me back to discuss the…read moreresults. After a brief office visit with Dr. Hardemann he ordered an MRI which was performed at Mercy Hospital. there were delays in getting the order to the hospital due to, "them not being in their network". After the MRI was finally done, I received the results from Mercy Hospital 2 days later. I don't understand all of the results and have been waiting for Dr. Hardeman or someone from his office to call me back to discuss them. I have called Gateway ENT a number of times but cannot get any information. Very poor followup.

I called today, 5/26/26 to schedule an appointment. Whoever answered the phone option #3 didn't…read moreintroduce herself but was sooo ruuude. Lady, you need a different job away from customer service, that's for sure! Doctors are great, but geeezzz the phone people, need improvement.

This was my first experience in having a hearing aid, and Tina did an outstanding job for me. She…read morelistened to everything that I said regarding what I was interested in gaining from my Resound One hearing aids, and she astutely addressed each topic. She fitted my aids perfectly and set up the user-friendly phone app to maximize its benefits. Both Tina and Lauren were exceptionally knowledgeable about the hearing aid and the iPhone app with which it interacts. I left confident that I was getting the most of what is available in today's hearing aid devices market, and that I had received help from professionals that not only knew everything there was to know, but also genuinely cared about helping me. Kathy, at the front desk, was equally pleasant, and as helpful as she could possibly be.

If more businesses were run like this, the world would be a much better place! THIS is the way to…read moreserve a community. My parents have been patients of Dr. Juelich's and Tina's for many years. As my parents have needed a bit more assistance, I (their daughter) have taken them to appointments. I live in Texas, so it can be quite challenging to be sure everything is taken care of in the best possible way. Last week when I was in St. Louis visiting my mom, I found that she had lost one of her hearing aids, which was really limiting her ability to interact and be fully part of conversations. I contacted Dr. Juelich's office, realizing we would likely need to wait several weeks to get the situation resolved, mentally planning when I might be able to return for follow-up. Grace, however, was miraculously able to schedule an appointment that day at a different office, and Dr. Juelich went above and beyond to figure out a solution. My mom can now hear quite well - better than she has for many months! We are so thankful and highly recommend Dr. Juelich and her staff. They are kind and respectful, patient, professional, and have true hearts of service.

Dustin was great to work with. Very honest with everything he recommended. Didnt try to sell…read moreanything that was not needed. Highly recommended this office. Will be going back as the need arises. Very friendly office staff.

My elderly Mother uses this location and has had nothing but excellent service from Dustin Barrett…read more He is so kind and thoughtful, even dropping off her earring aid at her house. He did not want to have her wait till I could get her there in a couple of days. He is also very conscious of her limited income and keeps her expenses at the absolute minimum. I would highly recommend this location and Dustin Barrett, the Hearing Care Practitioner.

This place is a nightmare to deal with. My insurance company even tried to talk to Kyle the billing…read moremanager and he wouldn't call them back. They will say they are working on things for you, but when you call them, they will say they were too busy. I tried to work with them for 2 weeks to get an appointment, but they kept saying they don't take my insurance even though the insurance company called them and told them they are contracted. I would NOT recommend them.

Shelly Lane from Dr. Park's office has walked me through every aspect of what it takes for my…read moreupcoming surgery. She is incredible!

I've worked with Audiologist Melissa Moore since moving into the Swansea area four years ago…read more Melissa is a very capable professional who puts patients at ease with her personal approach. She also has had the technical skills, knowledge and equipment to resolve the device issues that I've experienced. She is a great listener who worked with me to assure that my devices are functioning properly before I left her office. Considering the complexity of hardware and software in modern devices, that's not an easy chore. Arranging a timely appointment to see Melissa has never been a problem. The Advanced Hearing Systems' office is being expanded and remodeled now to allow Melissa's (audiologist) daughter to work out of the same office. This should further improve the services that AHS can provide. I can highly recommend Melissa to anyone requiring audiologist services.

Melissa is very knowledgeable of the devices out on the market. She is able to make small…read moreadjustments and work with your sounds ranges on your devices in her office. Her office is small and has a very comfortable setting, unlike being in a doctor's office. I highly suggest Advanced Hearing for your hearing needs.