We went in and talked to Damion when we were ready. Honest to God this was the BEST car buying experience we have ever had. Damion wanted us to have no pressure at all. He is just a friendly guy who wanted to help us get the best deal. On a vehicle that is in big demand, 2027 Kia Telluride, we got a great deal which is surprising because most dealers, in the Orlando area, are not budging on their marked-up prices or have sneaky practices. We left and not even once did we feel we got dupped by Greenway Kia EAST. Would not hesitate to buy a car from here with Damion. This review is for Damion and Greenway Kia East ONLY located at 8701 East colonial drive. This review is NOT for the Greenway North or West locations. read more

After speaking directly with the sales manager, it turns out I did get an overall good deal. Great vehicle overall. read more

See all

I had to get some maintenance done on my car. I have a warranty that I paid for with my car when I first bought it brand new. I had to pay over 1200 for some things that needed to get done. If you don't ask questions, nothing ever really gets broken down they are very quick about everything they say. It's very fast paced because I'm sure their busy schedule makes it difficult to spend too much time with one person. The people are usually very friendly there. When they do service on my car it's usually fine but this time, the leather was soooooo dirty and they left the floor mat face down on my back seat. I had to sit there and struggle to put it back in place. There ls a big bubble in my carpet under that passenger floor mat and I have no idea what it is. The ac filter has something in it that's rattling. One of the guys (had one of those pointy swirl mustaches and was bald-no clue what his name was) came out asking if everything was ok because he saw me struggling with the floor mat. I told him that they left it in my backseat and now I was trying to get that thing back on. I mentioned the big bump in the passenger side floor too and he goes "in the carpet?" I said yes and he goes "you have a really nice car" I just said thanks and was so confused but ready to get out of there. I am not sure if I'll continue going to that location. My experiences there are usually fine-not good but fine. I had a terrible experience almost getting a car there once. I feel like the only locations that are really top tier are the ones that are not near orlando. The inside of the place is decent looking. The one I bought my car from in Tampa, had free ice cream and snacks and all kinds of stuff plus it was extremely beautiful inside. I really had high hopes for this place especially since most of the staff are so nice and friendly. I don't know what they go going on. read more

Greenway Kia East - Outside service area - Auto Parts & Supplies Near Me - Orlando, Florida

I went this morning to test ride a vehicle and my sales person Moises was so kind and not Pushy, knowing that I'm not buying a car today. He was so helpful and answer all my questions. Thank you Moises again. I will buy a car from you soon. read more

Tyler was very helpful in buying a car! He was kind and explained the features of the car clearly.

I went there as I thought my charger was too slow on my EV6. Aside from the fact that the man behind the desk was condescending, he was not answering my questions AND gave me totally wrong information. This was after I called service and was told sales is the department to speak to. I think because I didn't purchase the vehicle there, they were willing to help. I will always go back to Jackson Kia in Cocoa. read more

On March 13,2026, I brought my 2025 Kia Sportage to Greenway Kia East for an oil change and tire rotation. It just turned 5,000 miles. When I returned home and was reviewing the bill, I noticed a $19.95 + tax charge for oil supplement. I tried 4 times to get someone to call me back to explain the charges. It took 3 days of calling and leaving messages. Even left an email with the contact person (Gina Carpio) which is on their form should there be any questions regarding the bill. After my 4th attempt to reach someone, I spoke to the receptionist, Lisa Bhim. She apologized for the delay and said she would cc the Platform Manager and GM along with my concerns to the Service Department. This seemed to work because I received a call that day from Carlos. He explained that they add an oil additive to all oil changes. My friend with the same car, (2023 Kia Sportage) did not have it added to his when he recently brought it there for an oil change. I expressed my frustration that my issue was not so much the up charge of something I did not authorize, but the fact that it is not recommended for a new car with Synthetic oil. Research shows, including Kia, the following: Engine oil supplement is generally not recommended for a car with only 5,000 miles. At 5,000 miles, the engine is barely broken in, and modern synthetic oils already contain all the necessary detergents, anti-wear agents, and dispersants needed to protect the engine. Risks to New Engines: Using thick oil stabilizers or unnecessary additives can potentially cause issues in newer, tight-tolerance engines, such as clogging filters or damaging sensors. Manufacturer Recommendations: Most manufacturers advise against oil additives, and their use can sometimes impact warranty coverage. Carlos offered to have it drained and refilled but I do not have confidence in the Greenway Dealership to do the job. I will have it done elsewhere. read more

Sold me a lemon as a certified pre-owned and lied about it. For your money, sanity.. do not buy here. Do not fall for their below market prices.. It's a ploy to get you in the door where they tack on thousands of extra. This place has the audacity to charge an extra $1000 if you haven't bought here before. Their service department isn't competent at anything... This dealership is trash, just like the cars they sell. Run.. Run far away as quickly as possible. read more

Berk was great and knew what he was doing. Honestly one of the nicest dealerships in the area.

I went to Greenway Kia East to buy my new car and walked out feeling a bit scammed if I'm being honest . At first my experience was great. I reached out as I saw they had a 2016 Kia Rio for only 4100 listed on the website . I called the dealership and the salesman was very kind and told me I can come into to check out the car. I went in with my bf at the time and when I saw the car I knew it was mine. I was in desperate need of a new car as my old car crapped out in me . I test drove the car and everything . I did get a few pre approvals from other banks but I would've had to get a brand new car with a year of 2020 or newer and none of them were in my budget. I told the salesman that the Kia Rio is the car I wanted so I waited a couple of hours and waited to sign the papers . I sat with the finance department to go over approval for my car loans . He set me up with a credit union however when we went to look over options the systems were down so I couldn't sign that day. I was able to drive the car home and was told to come back Monday . So Monday rolls around and I went in to sign for the car however some things were off I noticed the price went up to $12000 and my payments were like$ 278 for the car. I saw they added their warranty, gap insurance , as well as their service package . I stressed I didn't need all these things but the finance guy was saying it was the only way to get an approval on the car . I signed the contract . However things went south from there . I tried to reach out to the finance department to request a cancellation for my warranty and service and was told to wait until I make my first payment I am like that makes no sense . Why do I have to wait . So I had reached out to their management to get the cancellation form and was able to submit it . The manager stated that this is not true and that there is no 30 day waiting period and I can cancel the warranty and service at any time . I also tried to see if I could return the car but I couldn't as there was no return period in my contract , and there was still a lien on the car from the bank. I was literally in tears trying to get someone to help me as I was not okay with an almost $300 car payment on top of insurance . I also stressed I couldn't trade the car in because I would be upside down on the loan and was told that because of the year and mileage of the car it was best to keep it at 12000. So after going back and forth with the dealership and the credit union I was able to get the car loan to $6000 in which my payment has been lowered exponentially . But honestly even with a man coming with me to buy my new car . I still felt a bit scammed because they added all these extra fees and weren't trying to help me . It took me going over there head to management to get answers and help. I will say their customer service is okay. They are friendly and willing to help you but once you drive off that lot you are on your own . I am very grateful and blessed to have my new car overall. I don't think I would recommend going the dealership route to buy a car and I don't really care for this one in particular just based off my experience . It definitely feels like a money grab . I get they have to get paid but I am a new customer and wasn't thrilled with my first impression. read more

I am writing to formally report a series of serious mechanical and structural issues with my Kia Sportage 2023, which I purchased new. After only one year of ownership, the vehicle has presented multiple major problems that are not consistent with normal use or wear: First, the panoramic roof glass suddenly shattered, which raises serious concerns regarding a possible manufacturing or structural defect. Second, the air conditioning system failed completely, requiring major repair, which is unacceptable for a vehicle of this age. Currently, I am experiencing a severe oil consumption issue. After changing the oil, it drops to a very low level in less than a week, which strongly suggests an internal engine defect. Additionally, the vehicle now presents a loud and abnormal noise when shifting from Park (P) to Reverse (R), and the transmission makes significant noise, indicating a possible failure in the gearbox or drivetrain. Given the number and seriousness of these issues in a relatively new vehicle, I am deeply concerned about the safety, reliability, and long-term condition of this car. I respectfully request a full diagnostic inspection, a written report of all findings, and an immediate solution under warranty. I also request clarification on whether this vehicle qualifies for replacement or buyback under applicable consumer protection or lemon laws. Thank you for your prompt attention to this matter. read more

Terrible communication within staff and customers !! Spoke to three different staff members prior to arriving at the dealership and was told a specific car would be there that I wanted to purchase. Purposely confirmed prior to heading there since it was over a 30 minute drive to get to the dealership and the person working with me telling me he sold the car a while back... how did three people in the same company check the same morning of within hours and the car not be in stock ! Very unprofessional. Should have stuck to my gut feeling after reading all these reviews! Do not bring your business here ! read more

Because they are condescending and do not return phone calls to answer questions but tell you if someone doesn't get back to you call back

Terrible service, they kept my car for 3 months fighting me on a piston recall, and a warranty claim for a blown engine on a car with less than 47,000 miles. Then they finally returned the car to me without corrections and with with a flat tire. They should be disgusted with themselves and how they represent the KiA brand. Buy Toyota, Nissan, Ford, Tesla, VW, Volvo, just don't buy a KIA. If you do buy a KIA stay far far away from Greenway Kia, they are inept con men out to waste your time and money. read more

Greenway Kia East - My 2021 Kia Soul with Greenway Kia East from 02/27/25 - 05/30/25 car not repaired and returned with a flat tire. - Auto Parts & Supplies Near Me - Orlando, Florida

See all

I found the car I wanted to buy at Kia East. Pedro was our sales rep and he was wonderful! I am sure we overpaid for the Beetle but we found what we wanted in a used Beetle. I opted for the warranty just for the first year. I will cancel it (and I dread having to interface with the finance department) Nice people but I don't appreciate being inconvenienced when it comes to the license plate/tags/registration. They messed up the process on our new used car and we didn't figure it out until I was unable to renew my tag (that they issued to me) Caution to other buyers... this dealership screwed up registration and it took 6 months to figure it out and then another 6 weeks to fix it. I will still keep my 5 stars based on Pedro's service. read more

See all

El aire acondicionado de mi coche estaba dañado y lo llevé a Kia para la garantía de un año, lo que dan y siempre para arreglarlo. Tienen un problema que lo lleve otro día porque están muy ocupados sabiendo que tenía una cita con ellos desde el lunes por la mañana después que lo lleve el miércoles, la atención de Carlos Alejo nunca resolvió el problema sabiendo que es un defecto de fábrica, servicio terrible. Terrible service there is always a problem to solve something about the car knowing that it is from the factory you tell me to come one day then another and another and they never solve me disgusting service that of this Kia El manager de la tienda le pedí el nombre y me dijo que no lo iba a dar y que borrara todos los reviews The store manager asked him for the name and he told me that he was not going to give it and to delete all the reviews read more

Greenway Kia East - Auto Parts & Supplies Near Me - Orlando, Florida

I have been waiting over a month for an appointment at Greenway Kia East to have the driver's front door belt molding replaced, which is under warranty and currently on recall. Today was finally the scheduled date of my appointment, but when I arrived to drop off the vehicle, suddenly no one seemed to know anything. I was told there is "no remedy available" for the issue, despite the fact that I had been given an appointment specifically for this repair. This dealership is quick to engage and attentive when trying to sell you a vehicle, but once the purchase is complete, that attentiveness disappears. They do not value their customers, nor do they care about repeat business. For comparison, I also work with Deland Kia and Jackson Kia, and both of those dealerships have consistently delivered on their promises. I know this firsthand because I own a fleet of Kia vehicles--30 units total--and I am often purchasing new vehicles. My advice: treat Greenway Kia East like the plague and stay away. read more

I had the best experience at here. Ask for Evlione and the sales manager Mike. They were so easy to work with and took their time to make sure I was getting the best deal and the vehicle that fit me. You can't go wrong here. read more

I've been having issues with my vehicle and they want to charge me 89 for each individual diagnostic. I told him I purchased an extended warranty on top of the warranty already provided and they told me that they don't know what my warranty covers that it's up to the owner of the vehicle to know what they're extended Warranty covers even though I bought it directly through the dealership. I told him this is a reoccurring issue , and I came prior to my original manufacture warranty expiring , and they told me that I would still have to pay. I will never buy a Kia again.Because of how I am treated at this dealership. I promise you they do not care about their customers just about making money. Stay away from this dealership read more

Had great and easy sales service with Rayan and Simon's help! Very happy customer! They were very helpful, attentive and worked with me.

If these hundreds of other ones star reviews don't convince you, please let my $500+ mistake be your sign to stay away, and all I got was an alignment and an oil change. Like any other big business, they want to get as much cash as possible from you. They fearmonger so you'll pay for extraneous things that would be reasonably priced anywhere else. Do the right thing and give your money to the mom and pop shop down the street instead. read more

Very unprofessional. Waited on the lobby for about 20 minutes even though we had an appointment with a rep. It felt like they didn't want to help. Then, when we finally saw the car, it was very dirty. Sales rep said the car needed to be detailed but somehow the tires had already been "shined". Seemed strange that they would shine the tires but not have it cleaned. Felt like they did a "quick cover up". Took it for a ride anyways, and brakes were bad. When we told the sales rep, he insisted the car had gone through an inspection and it was good to go. He never tested the brakes or anything. He asked another rep and of course the other guy said the same thing, without even knowing which car it was or looking at it. Very unprofessional. My first and last time going to this place. read more

After reading all these reviews and seeing extra charges, I will not be buying a vehicle from Greenway Kia. They might do better if they used robots and dropped the extra 2k fee. read more

They didn't accept or respect the fact that I wanted to do financing with my bank only . They ran my credit without my permission not once but 4 times, said they wanted to see "if they could get me a better financing plan." I had to lock my credit because if I didn't they would continue to run it . They tried to overcharge me for a used vehicle that was dirty during the test drive. I was naive in trusting they had good intentions so I put down $100 as a deposit . Now that I found a better offer at another dealership they refuse to refund me my $100. read more

Greenway Kia East - Receipt - Auto Parts & Supplies Near Me - Orlando, Florida

Subject: Defective Pirelli Tire on 2025 Kia K5 - No Assistance from Kia or Pirelli I purchased a 2025 Kia K5 from @KiaGreenway in Orlando about 3 months ago. While on a trip to Wesley Chapel, I noticed a significant bulge on one of the @PirelliUSA tires, which seriously compromises the safety of the vehicle. Since I was away from home, I visited the closest Kia dealership, which was @KiaWesleyChapel. To my disappointment, they told me that the issue is my responsibility, and @KiaUSA would not be taking any action to resolve this. I'm extremely frustrated with the lack of customer support from both Kia USA and Pirelli USA regarding what is clearly a safety concern. This is a critical issue that puts my safety and that of others on the road at risk. It's unacceptable for brands like Kia and Pirelli to ignore such a problem. I expect both @KiaUSA and @PirelliUSA to take immediate responsibility by replacing the defective tire and ensuring this does not happen again. I will be sharing this experience on multiple platforms to warn other potential customers about the lack of support for safety-related issues. I hope to receive a prompt and fair resolution. read more

Greenway Kia East - Auto Parts & Supplies Near Me - Orlando, Florida

Took my car to Greenway Kia East last week to assess the cost of replacing my rear bumper trim. When i got there, the quote was about $500?? $220 for the Kia part and $260 for labor?? Why in the world would you ever charge that much money for a job that will take less than an hour? I ended up taking my car to a local repair shop and they're charging me less than half the amount. Save yourself the trouble and look elsewhere!! read more

Greenway Kia East - car damage - Auto Parts & Supplies Near Me - Orlando, Florida

Zero stars. Unprofessional and unethical. Tried to sell a Kia with 4,000 miles as new. When called them out on it, they tried to say it was brand new and only driven by one of the managers. Clearly a demo. When I said I wasn't buying today - salesman ghosted me. Go elsewhere. read more

I don't often give poor reviews on a business , but i can see why this dealership has poor ratings I inquire about a specific vehicle they adverise online. Within seconds, i start getting calls and text messages about the car( first red flag). The person who texted me was simon ( who knows if it was him or not) . During the conversation i made them aware my car had a balance and in order to do business, i would not want to carry the balance on another car.. this is where is gets sketchy... The person who texted me, indicates that they are able pay the balance off and get me into a new vehicle.. i then decided to call and to my surprise, theres an assistance by the name of britney answering the phone claiming to be an assistance of simon.. In my life, i heard of a car salesman having an assistance but ok moving on, i asked to speak with simon so we can run numbers and she said he has left for the day ( literally after texting me like 4 mins after i made the call) The next morning, simon asked if he could call, when he got on the phone, he was clueless of what has been discussed and my guess was he was looking at the text messages in a hurry. The story changes at this point, now he says that they can only offer x amount of dollars towards my car And the negavite will carry over towards the next purchase. To make things worse, he doesnt call, he text me claiming they can only offer me 12k for my car.. when i asked what happened with the 10k extra they claim to pay out towards the new purchase, he comes ans says is only for new cars.. This is the reason why car dealerahips have bad reputation.. so before buying a car, check the paperwork, ask as many questions to prevent y getting scammed or waste your time. Here are the screenshots of the conversation. read more

See all

Luigi was a great person. This whole dealership fought to help me get my car even as my bank tried to sabotage us.

Before they take your money, they're all for answering your questions. The moment you sign the documents, they stop helping you. No more responses through the texts that they were so frequent about before I signed for the car. Multiple times before signing I made sure to keep asking for a key fob for my car and I was promised I'd get one. The day I come in to pick up my license plate they tell me that there isn't one and I have to buy one. Originally, that was being given to me with the car. All I have is a long metal key with no sort of panic or lock buttons. To me, this is a huge safety hazard as I'm already a shorter person with physical disabilities. Not being given the things that are said are going to be given to you by a seller is frustrating. Because of this issue I plan to finish up paying the car I have and moving to a different dealer in hopes that my problem can be taken seriously. Quite a bummer too as this is my second Kia car and wanted to stay loyal to the company. Greenway Kia messed it up for me. read more

I went to this dealership because I purchased two vehicles from the dealership the past three years and today when I went, the process, not only was horrible. My wife could've passed out due to the fact that we were there for a very long time and all we wanted to know was could you let me know My payment? which was explained more than eight times and a desk manager that works there "Jairo" he decides to run me and my wife's credit 5 to 6 times? and to make matters worse. I left out of there with an anxiety attack because there should be no need for someone to run your credit so many times just to find out if you could get the payment that you want without having to submit it to 5 to 6 different banks? and then of course lower your credit score in the end and not leave without a vehicle but feel distrust in your heart and in your gut to never want to go there or even refer anyone there and not even offer the customer who has been a repeat loyal customer three times an apology. read more

Hidden charges from the Greenwaykiaeast dealership. Greenway Kia East Increased my Car Loan without any consent from me for the amount of $1,820.00 for so called "INT/EXT PROTECT AND ACCES" or "AVC appearance protection" - "AVC" AVC" was not part of base or total price and was inserted by Sales as a separate item to the loan. When I was signing the purchase on the electronic device, Andres Urdaneta misleadingly presented me the negotiated price on paper, which did not include "AVC". I did not see his screen and later when the first loan statement was mailed to me, I've noticed that "AVC" was part of the loan Statement of Andres Urdaneta in his email that "The AVC protection package was added to the negotiation to offset some of the losses on the cost of the vehicle" does not make any sense: 1. It was not part of negotiations (I would not have accepted it) 2. "offset some of the losses" with "AVC" of $1,820.00 price of the car gets much higher ($ 1,160 more) than it was advertised on Cars.com ($23,951) P.S. Three months later, after complaining to BBB money for "AVC" was refunded. read more

Greenway Kia East not only provided me a terrible experience, but my opinion is that they honestly don't care about their customers and that's based off my interaction. I went online to KBB to get my car's value. It had the KBB guaranteed price option so I selected that. Greenway Kia East came up as a dealership that would guaranteed offer me a certain amount for my vehicle. I had gone to Massey Cadillac first because they answered the phone when I called. KBB guaranteed me $31,500 for my car. While at Massey, I get a phone call from a saleswoman named Ilcia. I tell her I'm at the other dealership getting it inspected. She then says to let her know when I'm done. We begin texting and I asked if sending pictures would help and she said yes. I took a number of photos of my car and sent it to her. I informed her the other dealership offered me $32,000 for my car. She sends me a text saying "We want it, will give you top dollar for it. Bring in the offer from the other dealership. We can beat it". So I left Massey and drove straight to Kia East. I get to Kia East and they take my information and car keys. After about 20 minutes they come back and say sorry, we can only offer you $30,000 for your car. I said hold on, I have a guaranteed offer from KBB which states your dealership will buy it, and I have a text saying you'll beat it. I'm then brought over to the manager Jay. Jay tells me that Ilcia doesn't know sales and that she's "just an internet sales person", and that "her job is to just try and get as many customers in the door as possible". He can't offer me more than $30,000, that's what the market says it's worth, and it's not worth more. I said KBB offered me $31,500, Kia East as the dealership guaranteed to buy it, and I have a text saying you'll beat it. He told me "it doesn't matter" and that Kia East "isn't KBB". Unreal dealership that, based off my experience, doesn't care about wasting customer's time. They want to just get as many people in the door as possible, as their manager Jay stated, and see what money they can get. No customer service skills, no apology, no nothing. Based off my opinion, stay as far away as you can. They don't honor their word and apparently will say whatever they need to say to get you in the door, even if it's not the truth. read more

Greenway Kia East - "we'll beat it", aka they just want to waste your time. - Auto Parts & Supplies Near Me - Orlando, Florida

These Guys are very, very, dishonest. DO NOT buy from them - go to a different KIA Silly me, for not walking out, as from day one, I was mislead, lied to, and have been messed about. Ended up with a damaged new car and the sales manager in there is a horrible man. They care nothing for people they just want money . What should have been a great fun buying experience turned into a two month ordeal - would never go back. I was sick at the time or I would have recognized their dishonesty . They do not explain nothing. Horrible place indeed. They also added on monies without telling you about it . Until you go home and get a flash drive and see what they charged you for . read more

This is a review for ZERO stars! Horrible practices at this Kia dealership. Andres Urdaneta makes dirty deals and talks down to women. He assumes the gentler sex will put up with his lies and not be well informed as car shoppers. So much disrespect and attitude for calling him out on his lies, misinformation, and deception. If you come to this Kia location, avoid Andres! read more

6-17-2021 Another issue is, I just received the title for my new car in the mail and under odometer status it reads exempt. Upon looking into this that means that the seller of the car does not guarantee the mileage on the odometer. So in kindergarten terms that means the dealer sold me a car with 62,000 miles on it when in reality it could have 200,000 miles on it. I think I decided to change my two star rating down to a one star rating. They should've told me that on the title it would say exempt under odometer status but that information was never disclosed to me read more

Greenway Kia East - The car we purchased - Auto Parts & Supplies Near Me - Orlando, Florida

...my experience during this visit has left me reconsidering my loyalty to the brand. Upon arriving at the dealership, my expectations were based on the data and pictures of the car displayed on your website. Unfortunately, the actual car we saw was in a filthy condition, with numerous scratches and dents. This stark contrast between the advertised condition and the actual state of the vehicle was highly disheartening. It was evident that the car had not been properly prepared or inspected prior to being displayed. Furthermore, when I inquired about the warranty coverage for the car, the salesperson informed me that the vehicle was sold "as is." As a Kia owner for several years, I was under the impression that all new Kia cars came with a 10-year/100,000-mile warranty for the engine and transmission from the manufacturer. I requested the salesperson to confirm this information by checking with your staff, wich confirms what i told him. As someone who has worked in the customer service industry for over two decades, I understand the significance of providing customers with the best experience possible. It is crucial for businesses to prioritize customer satisfaction to enhance brand loyalty and retain existing customers. Unfortunately, my recent experience at your dealership fell far short of these expectations. Due to the condition of the car and the lack of clarification regarding the warranty, I have decided to pass on the opportunity to purchase the vehicle. This decision saddens me, as I had been considering making this my fourth Kia vehicle. However, based on the disappointing encounter I had at your dealership, I feel compelled to explore other options and potentially give other brands a chance. read more

Took my 2018 Kia Sportage for a humming sound in the front end. They recommended change brake pads. They charge me $329.00 for labor plus $85.00 dollars for the pads. Adding to that 3% for using my credit card. Total charge for diagnostic and front pads replace came to a total of $486.79. This is a ripoff. read more

I have seen the terrible reviews for the service department and when my daughter had a Kia, honestly, we never had an issue with the service department. Also, when I was shopping for a new car, I stopped in here and checked out what they had to offer. I liked a few of their SUVs and the sales team were professional and pricing seem competitive. I ended up going with another brand car, but as I said, it was not the fault of the dealership nor the brand. All in all, I would recommend this dealership. It is convenient for the east side of Orlando and the downtown area as it is on East Colonial Drive not far off of the highway 417 entrance. read more

This dealership has had my vehicle for over 2 months. We have not been offered a loaner, a rental, anything at all to drive in the meantime. We have also not heard anything AT ALL from them in 3 weeks. They do not answer their phones (if a receptionist actually works here, they need fired). We were provided a line to text for updates and have done so multiple times over the last few weeks with zero response. I'm not even sure who to contact at this point. ETA: since this review 5 days ago I have tried contacting them 4 different ways multiple times this week - calling, live chat on their website, messaging their facebook page, and texting the number we were told to use to reach our service advisor. Still zero response. ETA final update: we finally got the car back - they continued to ignore us until they called to say it was ready so we had no idea - and it REEKS of cigarette smoke. My family and friends are all nonsmokers and our car is ruined. And we will now be breathing in toxic thirdhand smoke every time we drive it. read more