Sophia is absolutely amazing ! Professional and genuine she made my purchase smooth and quick as they had the VW Atlas crossport I had really wanted for the VW dealerships ! Although it was super late , she ensured my new suv was detailed and wrapped with a bow when she handed me my keys! She's the best and I highly recommend her read more

Orlando INFINITI - My new baby ! - Car Dealers Near Me - Orlando, Florida

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While my initial experience with Infiniti of Orlando was pretty bad I had to update my previous review. The qx60 has turned out to be a very dependable and comfortable vehicle. I am very satisfied with the purchase. As far as the dealer. The have a superstar on their staff. His name is Levi in service. He is a remarkable young man, hands down, the best service rep I have ever worked with. read more

So back in December of 2024, I went to Infiniti at Millennia with the confidence of getting a good reliable car with a little bit of luxury. I purchased a used 2018 Q50. It was sold as is and had been "checked and certified by their specialists". After a week of having the car, I needed to replace the tires as i didn't realize all 4 tires had plugs in them (shady #1). Also the brakes seemed worn. Hard to determine when you only test drive a car for a few minutes. I went to management and of course their answer was "car was sold as is". Luxury brand mine you. I bit the bullet and payed for new set of tires and brakes but that was only the beginning of my problems. About a month and half later, I noticed I was losing coolant and took it back to the dealership. I knew there was an issue so I had them look at it and found out that the engine needed to be replaced I thought well I have warranty (3 year 36,000) and I just purchased the car surely there is something they can do to fix this. They began to play games. The manager, Mark Debolish, said we will get with the warranty company, should be fine. We have our people on it. There is Ken right there. Everything you want to hear. I left feeling confident my warranty would cover the engine issue. I followed up every few days and it would be weeks of getting the run around. I even asked my girlfriend's dad to come to the dealership to see the delay was. Same thing - procrastination and nonsense from Mark and his people. His famous quote "we wanna do the right thing; we care about our customers". Here is shady issue #2 - they told me that there is nothing they nor the warranty company AUL can do about it since they found sludge in the engine. I brought this car in as soon as i noticed the leak. They said they don't cover sludge. (This apparently is a common issue with q50). Their solution : they wanted 15,000 to fix the car. I just financed 15,000 for it. Are they serious? I am a 25 year old, renting an apt , working two jobs and they want me to essentially pay double for the car. This luxury brand showed their true colors. Then in another random shady act, they offered $5000 of "good faith money " which simply didn't happen as I got more a run around. Mark said I could use it anyway I want. Weeks of lies , and deceit and fake smiles and a manager who clearly got tired of dealing with me. I understand that when you buy used, it is a risk. I barely had this car a month when the engine was troubling. I don't appreciate the time I wasted and the phone calls and the runaround. Early on in the process, they had a car for a possible exchange. Before the car got worse. This car was absolutely dirty, had a bad car fax , needed work done and they expected me to sign a deal? Mark, I am disappointed in you and infinity. You clearly care about money over customers. You lied about the $5000 good faith money (got proof of your writing and heard you say we write you a check). I had to go elsewhere and get an after market engine so I can go to work. The car is hanging in. I am disappointed in the lack of truth and lies in infinity. This is just my honest experience and review. Mark if you are reading this, treat your customers with more honesty and help. I am now on the hook for a car that has costed me thousands in repairs and job loss. read more

This post might be a tad lengthy so in case anyone doesn't feel like reading it through I will start with the denouement. Never, EVER buy a car from Orlando Infiniti. I am a 74-year-old senior citizen who lives on my social security and what I make at my job. I needed to spend my last $5,000 in savings to buy a minivan. I had several to choose from at independent lots but you never know what you're going to get and I saw one advertised at Infinity for the exact amount that I needed. I was unable to get to the dealership during the week because of work so I did all of the purchasing and paid for the van online with the Infiniti dealership. I chose them because I thought there was no way a giant nationwide dealership such as that would sell me a bad car. I was wrong. Granted I did not do enough due diligence but I never in a million years thought that they would hose me. When I got the car I drove it back to Winter Garden and it seemed to run okay but had a few glitches. A couple of days later I spoke with the salesman and he assured me that their technician had thoroughly checked out the van and it was good. When I finally started driving it it turned out to be a disaster. I found out shortly after buying it that it needs a new engine and I am convinced, although I cannot prove it of course, that they knew that it was a bad car. Needless to say they refused to do anything for me so I am stuck with it and no longer have my last $5,000 to find something else. I will finish this post the way I started, never, EVER buy a car from Orlando Infiniti. read more

Over the past 18 months I have witnessed Orlando Infinity's Service Department, Orlando FL, disintegrate. For a diagnostic fee of approximately $500.00 I was told I must have a new "starter motor" installed. Quoted well over $1,000.00 to replace the motor. I started the engine several times in front of Infiniti's service personnel. They then "waived" their diagnostic fees. There was nothing wrong with the starting motor on this vehicle. I declined their offer to replace it. I also had them look at the real lift hatch locking mechanism. This was a big safety issue to me. Their diagnostic team found nothing wrong with this mechanism. I then opened and closed the rear hatch door, in front of all to see. In its "closed position" I then demonstrated to their service team that with a simple pull from the bottom of the lift door, the rear hatch door swung into an "open position", and thus the safety integrity of the rear hatch door was "completely compromised". Video available. A child, or any piece of work equipment, could have been ejected from the vehicle, without any form of a pre-warning. Orlando Infiniti's Service Department failed to discover this, even though I had described this situation in detail before I left this vehicle for their diagnosis and repair. To me this represents an obvious "failure to perform" by this Orlando Infiniti car dealership. It is what it is. It is completely documented. But their final insult to me, by this dealership, was when they checked out the loaner vehicle, they had graciously provided to me, they found that the front right tire was registering a low air pressure. On inspection they found there was a nail in it. They then held me responsible for the cost of the repair of this tire. I refused to pay. This is all fully documented. I do not recommend this dealership for any type or form of any Infiniti automobile car repair. read more

I've purchased 4 cars here now. Just had my car serviced yesterday and had a great experience. Thank you!

The quality of service that I received from Marvin and team was amazing! They truly made the experience and overall process very comfortable and easy! Marvin was very knowledgeable and friendly! We will be referring our friends and family to the team. Brandon and Tom were also amazing. Thank you so much!! Love my car! read more

We had a great experience from the receptionist greeting us as we entered, to our salesman, Andrew and the Sales Director, Kent. We did not feel pressured, felt heard and enjoyed the authentic conversations with both gentlemen. The dread that I normally feel at a dealership never materialized. We got a great deal on a 2025 QX60 and could not be happier. Truly an exceptional experience! They have gained a customer for life! read more

Beautiful dealership, that's about it on the positives. Service was horrible, I would rather drive back down to Miami's Infiniti where I purchased my car and get my car serviced there for the remainder of my cars life than ever have to deal with Andres at Orlando's Infiniti again. I have a Q50 Infiniti under warranty, came in for a sensor issue. I approved the work, called and he said the car would be ready for pickup soon, I called Monday morning to see if it's ready and they said yes that it's ready and parked outside. When I got there the car was "still up on the machine and not ready" then he says "oh I tried calling you but the sensor we had was faulty and I tried ordering another but it won't come til after your warranty expires" What?... My husband walks in and suddenly he can keep the ticket open and it'll be fine, it'll still be under warranty. Even offered a loaner, followed by "well actually I don't know if we have any loaners available" Yeah ok. Got ya. read more

I was able to get the car I been wanting. The team is very helpful, Pedro in the parts service is also super welcoming and good at assisting to your needs. read more

Orlando Infiniti is the best place to do business. The customer service from sale to service is absolutely the best in the industry. Attentive and professional. read more

I love this place everyone so nice. It clean. They have coffee drinks snacks fruits music play tv going . I spent 4 hours. And I never felt to welcome and relax. Go figure. read more

I recently hand my vehicle serviced at this location with Andres.Appreciate his attention to detail and the warm welcome always given by Pedro!! read more

My car 2018 infinity qx30 won't torning on and I call Orlando infinity they tell me it's starter and my car has only 53000 ml on it and how starter can be broken that pood use part and charge me like new I'm mechanic I can tell what's new and what is use don't take ur car there infinity it's already is expensive car and they serve is suck I pood one star just to write my experience with them they not worthy star ever DO NOT BRING YOURS CAR THERE read more

It is of great sadness that I give this rating. This is a rating based on my being a customer for over 12 years. I'm on my 5-6th Infiniti from this dealership. After having dealings with them so many times, let me be the first to warn you, you will not be anything more than a number to them. A way for them to extort money out of you. They will bust your balls on numbers, try to push you til you accept the numbers that are advantageous to them and boom, you are stuck with high payments. You will not be given any perks or rewards, in my case even though I'm a long time customer. The numbers that the sales manager Nick gives you will be a slap in the face, each and every time. The money hungry sales guys will quickly talk you into a car but won't return your calls when you do have issues. The worst part of this dealership is that they do not respect you as a person. No, it's all about the figures. I understand business is about making money, as a business owner myself I get that more than anything. However, we are all people and not being heard and being extorted isn't right either. The only time you'll get smiles and some effort in caring is when they mention the Customer satisfaction surveys. Don't bother giving reviews on google, they get hidden or blocked. You won't see them anyways... So since March I'm still waiting to get help with my vehicle. Always runaround answers no help. All in all, I love Infiniti as a brand, great vehicles, which is why I come back time and time again, however the cold service treatments certainly make me think twice about signing another vehicle with them . I'm posting in hopes of Perhaps someone who cares about this dealership will read this and future customers won't get treated the way I have. -Yvette I'm updating this review, After months of waiting on an offer and solution to my vehicle Andrew helped solved my problem. I purchased a new one. ( of course all problems are solved once you want to purchase new) Andrew has been great to work with. However, I still believe that if you are coming into the dealership, be prepared to have your numbers in mind and stick to them. I will still stand by my original review of the dealership based on my 12 years as a customer. I hope whoever you get as a sales person is good to you, as they aren't all the same. Try Andrew. Thank you Orlando Infiniti for reaching out and responding to this review. It's a good start! read more

It has many years since we've had a positive experience at this location. Yesterday Kavette a service advisor took the time to listen, and thoroughly explain what was happening with our vehicle. She ensured our vehicle service was timely and genuinely seemed concerned that I arrive at my next appointment on time. Thank you so much for addressing all of our concerns, Kavette Kimbrough you have renewed my faith in the brand! read more

NEW My experience with the Orlando Infiniti Service department has been nothing short of a nightmare! Each time I left feeling discriminated against, or I left in tears, got back late to work and was even written up once because I did not make it back to work after going to the service department. On my first visit to the service department I had an issue with oil leaking in the turbo of my 2020 Q50. They agreed to make repairs. I was initially told I could not get a loaner during repairs because I did not have a relationship with Infiniti Orlando. I was confused because I had a power train warranty plus a third party warranty which I'm paying for monthly. They told me to go through the 3rd party to get a rental car. I was upset and did not understand. I requested to speak to the service manager Lee Massersmith. He also said because it was my first visit I could not get a loaner vehicle. (First it was I only had 3rd party warranty, now no relationship) Quick question? How does one establish a relationship in one visit? Needless to say I left upset and gave my experience on google. Lee then called me 3-4 times about the one star review and asked if we could rectify the issues. I explained that I would be happy to give the relationship a chance. He asked me to remove my google review and I agreed. I tried to remove it but was not aware of how to remove it. He called me and said the review is still on asked me to stop by so he he could show me how to remove it. I took time from my day and stopped by sat at his desk and removed the review. While I was there Lee apologized and explained that I had a power train warranty and I should've gotten a loaner all along. So the 3 hours I spent on my first visit upset and in tears should've never happened. Ughhhh. I got my car repaired an when I Picked it up it was full of pollen and leaves up my back window as it had been sitting for 20 days uncovered. I asked about that was and vacuum that was listed on my paperwork and Lee said he would do it next visit. Lee advised me to reach out to him personally so that he can ensure things go smoothly. A couple of months back I was having issues with my battery I reached out to Lee per his request and was told to bring my car in it was toward the end of the day. When I arrived my car was hooked up and I was told by Lee that I needed a new battery which would be around $500. I explain to him that as a mother of two who is single I couldn't afford that much for a battery and ask for my car back. After only about 10 minutes he told me if I didn't get the battery I would have to pay $242 for them hooking it up to the machine and I would have to leave with a damaged battery that could turn off on me. I attempted to reason with Lee an asked for other options as my children were now about to get out of school this is now about an hour and a half in and at the end of the day. I asked him if I could get a loaner vehicle while they repaired it because my kids were about to come home he explained that there were no loaner vehicles available when I saw at least 20 in the parking lot. He said that it was at the end of the month in those cars had to go back whatever that meant. At this point I was in tears and I felt helpless I was forced to take out a loan to get the new battery which I am now paying back over a 12 month period. I was an hour late picking my children up from school which that also cost me. I let Lee know that I was unhappy with that experience and told him I felt forced. I ended up letting it go. On my last and final visit to infiniti Orlando. I reached out to the service department and let them know that my car was due for a service I was going to get a tire rotation and I also wanted them to check out a sound that has been on going. The rep in the service department put me down for a loaner vehicle, She also sent me a loaner vehicle contract. When I arrive to the service department a few days later I was waiting on the paperwork for the loaner vehicle to be done and I saw my car pulling off with my belongings in it. (Part 2 I exceeded my limit) After being scheduled for a loaner and waiting for the paperwork to be completed I was sitting in the lobby and my car was being pulled to the back. I asked what was going on and told that the service manager Lee said that I could not get a loaner. This Is now the second or third time I've been denied or been with met with pushback. I explained to him what was going on with my car that I was put down for a loaner and I did not plan to be there more than 30 minutes now they were trying to do a full service on my car as I was sitting there in the lobby. After explaining the entire situation to the service manager he agreed to give me a loner by asked me to bring it back later that day. After running errands and picking my kids up from school I was unable to turn the loaner on the same day. After already spending hours there unfortunately I did not have the capacity to get back to infi read more

Maaaaaan, listen! I change cars VERY often and I might've just lucked out with Mr Burrell, but he was absolutely TOP NOTCH! I was so impressed with his customer centered approach that within a month of purchasing a vehicle for my month, I came back and traded in my Porsche that I had owned for barely two months! He got me in an Infiniti that had EVERY option. I could imagine and gave me more than a fair value for my trade. Great experience! Looking forward to my next purchase at Orlando Infiniti. read more

I purchased a pre owned SUV here approx 6 months ago. I have put less than 3000 miles on it since then and I take it in to my mechanic for an oil change and they confirm the vehicle needs new tires, new brake pads and repair along with an oil line leak. They advise me that the oil line should be covered under warranty and advise me to save money and get it repaired by the dealer. Long story short, I have contacted the Orlando Infiniti dealer 4 times now by way of the online assistant and NO ONE has called back as promised for over a week now!!!! They literally ask me the same basic questions and promise to have someone call or email- nothing. Worst customer service ever. You gave earned a one time customer here. read more

Never would I recommend this dealership!!!!! Please make the drive and go to Tampa if you are going to purchase an Infiniti! After being told a car was being brought to the store at 4 p.m. for me on a Friday and confirmed with 2 phone calls an appointment was set up to purchase car at 11 a.m. on Saturday. This car was NEVER brought to dealership, in fact, this car was in the process of being sold! On my way to Orlando for my appointment to purchase car I was called by the other dealership...very confusing. Once arriving to Orlando my Salesman, Terry, said that car had not been transferred, was sold, but rest assured because his sales managers wanted to make it right.  Sounds good ....  Right??? After looking at the two available cars which of course were more expensive, but newer, the numbers were ready... The car prices were different by $7000. Sales manager offered me $700 difference. Yes. You read that right. I didn't drop a zero! Sales manager didn't have the respect to speak with me. Customer service at it's lowest. All worked well. I went next door to Mercedes Benz. Explained my plight... The sales manager, yes, manager, made sure that day I became Family. Happy to say I am a new member of the Mercedes Benz family ! read more

It's Saturday memorial day weekend 2023,I spoke to Brandon one of the managers on Friday about a particular used vehicle that would fit my work needs. Throughout the afternoon on Friday we text and email and came to an agreement since I didn't need financing I had till Monday to purchase the vehicle. Dan one of the Salesman sent me an email this morning asking if I wanted to come in early since I was out with my wife and I the area I just went by. Upon arrival the vehicle in question was out front like it was waiting for me. Dan was out front right by it and when I got out the car he asked me if I was Tommy I said yes he then proceeded to tell me there was another interested party but they haven't put any money down yet so he said we needed to hurry and get me in the system so I could do the test drive and make the purchase. I told him let's make it happen after we did all that he makes a call for the keys as we were heading out he tells me it was no longer for sale but he had something better I could see he showed me an infinity SUV that sounded like it was about to throw a rod I politely said no thanks and left disappointed we had a written contract and it was not honored. read more

Update: I got a call the next day from Bruce himself, letting me know that they had a loaner ready for me and that I can go and pick it up once I got out of work. I get to the Infinity dealer at the end of my day and ask to get the statues of my vehicle in their services department, they inform me that my vehicle was ready and that Bruce will be right with me. When Bruce arrives, he immediately apologizes for his mistake in not keeping me updated and informed. He also lets me know that his manager Lee would like to speak with me himself and apologize on his behalf for my experience. So I sit down and meet with Lee and he begins to apologize as well for both of my experiences at the dealer, he explained how embarrassed he was when he was done reading what I had gone through. He promised me that he will make sure that I never have another bad experience there again, by making a written note in their system that whenever I go in for any servicing, he handles everything. He also offered me a store credit that allows me to use it on anything the dealer has to offer. Good Job Lee, I'm glad they at least have a manager that handles these manners Quickly && Bruce I appreciate your honesty and your sincere apology. read more

We test drove a used vehicle. While driving it, we noticed a noise which we suspected was bad CV joints. Other than that, we really liked the vehicle. We left to look at some others. Derek called me and let me know that it would be $1200 to fix the CV joints. He offered to "split it with us". That shocked me. I expect a used vehicle sold at a major dealership to be mechanically in good working order. Later that day, we drove the same type of vehicle at Auto Nation Chevrolet. Their vehicle also had bad CV joints, but they stated that it was already on their list to be repaired prior to sale. We purchased the vehicle, and they repaired the CV joints at their expense. read more

***POST REVIEW*** Since the service department manager, Lee, got involved and communicated with Denise, the Part's Department manager about the situation at hand, my feelings towards the dealership as a whole has changed 100% positive.I was very happy with the end results of what they did to make things right. Denise followed up regularly to make sure she got every detail of what caused my bad experience. She also did research on a specific topic for me, and because of her findings, the staff is going to be trained and aware of the do's and donts of that matter. I still feel the same way about Sara who works in the service department. *Note to customers...when you arrive in service speak with Lee or even the parts department manager, Denise. They make the impossible possible. It's actually very possible, but employees like Sara can ruin a future finance or lease. I live in FLL. My husband needed rear speed sensors replaced. It would have been a lot easier to go next door to FLL dealership, but now that we formed a good business relationship with Infiniti of Orlando, I trust they will not be overcharging us and will continue to be accommodating. Driving the 3 hours to Orlando to have their service department problem replace the problem is worth it hands down. Everyone deserves a second chance. This was the perfect opportunity to work with them again. Denise, your my Gina from the Infiniti of Massapequa in NY. read more

I had a great experience at Orlando Infiniti! No haggle, I enjoyed test driving cars with Dwayne Hughes he was so nice, funny, straight forward, extremely knowledgeable and professional. I could go on and on about how easy Dwayne made my choice to be, he was awesome & Undoubtedly my best car buying experience! I love my new infiniti Thank you! read more

I am very disappointed with my recent attempts just to reach a salesperson. I love my Infiniti and am in the market to trade up. I had a long conversation with a sales person, gave him all of the necessary information, and have never heard back from him. I have now called three additional times, only to be placed on indefinite hold. I will be looking elsewhere for my next Infiniti. read more

Visited this dealership and we were very disappointed. The salesperson acted as if we weren't welcome. He informed us that this particular dealership doesn't specialize in new car sales. He also said that the few new cars that are on the lot are marked up $15k. Bottle line, don't do business with this dealership. read more

We have always had great service with Orlando Infinity. I recently had an issue with my QX80 & the Xzilon additional Interior/Exterior insurance. They did NOT back up their warrant and so when I complained to Orlando Infinity about it, Mr. Russell Epstein took care of us 100%. We enjoy cominng to this dealership because of their amazing, over the top service dept. No worried when I come here. read more

Bought a used vehicle from here on July 28th and It only had one key fob and because it was a Lexus and I knew a 2nd key would be expensive and I got the salesman to agree to get me another one. The salesman told me he knew the previous owners and could get the 2nd key fob. To make a long story short he eventually agreed to buy me a new key fob and after months of "back and forth" with the dealer I FINALLY got a 2nd key fob on 10/15/21. It took them 3 months to get me a key fob and I finally had to find a locksmith to get it taken care of, god know if I'd of let them do it I'd still be waiting. I don't know how they treat customers who buy new vehicles but this was the worse car buying experience I've had. Trying to speak with a manager is a chore, every time I called the receptionist would say, "he's not available but I can take your name and I'll have him get back with you." and I called multiple time and during this 3 month period and NEVER got a call back or even spoke with an actual manager. I would call and text but communication was never great. read more

I bought a new vehicle in December. My salesman Victor went out of his way to get the best price for me as well as the model and color I wanted. I've owned Infiniti's since 1999 and wouldn't switch brands. read more

If i can leave a 1 star i would. The assistants are the most unprofessional people ever and the dealership is always "backed up". I had a walk i a new was told that my service could be done today and i spent 3 hours waiting only to be told that they couldn't even get my car checked. DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT YOUR TIME WASTED read more

I purchased a 2013 Infiniti Fx37 via wire transfer on 3/5/2022. From the very beginning the service I received was terrible. The sales guy, Goran displayed little to no professionalism. When dealing with him, every conversation felt rushed. Because I reside in Georgia, a virtual inspection was necessary along with stats of the vehicle from Goran. I asked all the pennant questions one should ask about a vehicle before purchase and was advised by Goran the car had been fully inspected and is in great condition with zero problems. I had him walk me through the entire process. We inspected the outside, inside, lights, sunroof, under the hood, and I even asked if the tires were new, and Goran's response was, no, but they are in great shape. Fast forward, $20k plus was wired, and expected delivery date was 3/7/2022 which quickly changed to 3/8/2022 without proper communication from Infiniti. I had to constantly call them for updates. I received the vehicle Tuesday night, 3/8/2022, and drove it to work the following day. Immediately I noticed a problem in the wheels. I right away emailed Goran, who btw till this day has never responded to any of my attempts to reach him. I advised Goran in writing (email) that I would have the car inspected ASAP and get back to him. On Friday, 3/11/2022, I emailed the findings to Goran and CC'd his manager AJ. I didn't hear back from any of them. I then located the GM, Brandon, and got no response. I called Infiniti and demanded to have someone take my call. I was connected to a manager, Jerry. Jerry advised Brandon was out for a few days and that he'd investigate the matter and call me back. This was on 3/15/2022. I never heard back from him. on 3/22/2022 I received a call from Brandon, the GM, and he advised he would not be taking care of the repairs, and that if I wanted to return the car (easier said than done) I can however, transport fees are my responsibility. He even said the car was initially going to auction. It is my belief that Infiniti and it afflicts knew the car had outstanding repairs after inspecting for road worthiness and opted to auction it off, but then decided to chance selling it to a poor customer under false pretense. I was told by the GM there was no inspections of any sort performed and that is the rule for all used cars. So basically, I was told that Infiniti has a reputation of placing customers in used vehicle that could be a danger to their lives. As a last resort, I located the owner, Peter Wilson, who was on vacation according to one of his associates. I was notified yesterday, that the owner is standing by his GM, and is taking no actions to rectify the many issues with the car. As per the inspection performed on the car days after purchase, it needs tires immediately, rear brakes, serpentine belt, oil pan, valve cover gaskets, and has a leaking sunroof. I also paid for new wipers, as the ones that were on the car were down to the metal causing damage to the windshield. This review Is just the beginning of my efforts to have Infiniti be accountable for what has happened to me, and I'm certain many others. I would not refer this Infiniti dealership to anyone. When you think of ethics, integrity, and accountability, this company has none. read more

From the time I walked through the door, I knew I was in good hands. I had some questions about the repairs my vehicle needed and wanted to talk with the technician who would be working on my vehicle. I was afforded that opportunity and got all my questions answered. The technician (Peter Torres) also made some recommendations after inspecting my vehicle. I felt completely satisfied with my experience at the dealership. Cathy B. read more

On July 30th I took my car in for servicing and was given a loner car, their loner car had a box of weed in passenger side door compartment. I called in to report this and was asked to take the car back to the dealership which was 17 miles from where I live, on addressing my issue to Infiniti's service manager lee, he reacted like he cared less.. The manager said we do not check all the cars when returned by the customers.. I guess it's their duty to clean the car thoroughly before handing it over to next customer. Sorry to say but their customer service is crap and can put you and your families life at risk.. Luck enough I did not get stopped and searched or it would have been a problem for me and my family.. Please be aware and check your loner car properly before leaving the dealership, it can be anything left in it might put you and your family life in jeopardy.. They never even compensated for all that time and hassle it took me to return the car and get another one! Choose with care.. read more

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Took my car in for an oil change and picked up my car then the next day I notice a wire hanging from the bottom of my car. Called back the next day to tell them I think they might've left a tube or cord hanging and they tell me to bring it in so they can take care of it. Turns out that it was a wire that connects to my o2 sensor. They said it would be $350 plus labor. I told them it wasn't like that when I brought it in and their response was that the tech said it was. Then I ask then why was that not on the check off list of things that need to be fix like the fog light that they said required immediate action. The response was "I just didn't". They were willing to work with me tho I only had to pay $287 to fix what they broke lucky me read more

I have done business here multiple times and they have being nothing but good to me in the pass, however I came this time and purchase a use car from them and I ask them to help me find a car that somehow would be a good deal. I leave the dealership with a 2018 QX60 and after living the dealership my friend told me I got screwed over so I went and check for my self and I end up with a deal 14k upside down just by living the dealership. I came back to see if they can help me since I was not happy but they didn't do anything about it. I spoke with everyone there no one cares. Now I have to deal with the Best Bureau Of Business and get legal help. Not happy at all. Avoid this dealership they don't care about the clients just your money. read more

I am updating my previous review of my experience at the Infiniti dealership near Millenia Mall. Although I was avoided due to dressing down, the Sales Manager Victor Rodriguez observed my review and contacted me personally. He offered to review the video and conduct training with his employees to correct the problem. KUDOS to him! This shows Yelp definitely serves a legitimate function in the local community in which businesses can interact with customers and correct unfavorable conduct by their employees. Victor is an asset to Infiniti and I would encourage Yelpers to look him up when seeking to purchase an Infiniti model. Thank you Victor! You are a credit to your business and you have made a difference in the Yelper community. read more

I've been an Infiniti driver since 2005 so I'm biased. But my review is based on the customer service & sales for Orlando Infiniti. I walked in on a FRI afternoon, explained what I wanted, my price, my inclusions & it was done. Jared delivered exactly what he promised. My beautiful new car was detailed & hand delivered to my office the next day. Never a haggle, never compromising. I recommend this dealership to anyone. So happy to do business with these peeps again! read more

I have now been to Orlando Infiniti's service department four times. Excellent service once or twice can be a fluke, but four times in a row is a pattern. I have been happy with service at other dealerships, but no one comes close to this dealership. Not only do they provide a high level of customer service (that you would expect at an Infiniti dealership) but they never try to upsell you to something you don't need. Highly recommended. Special thanks to Marcos who makes the whole experience a pleasure. read more

This is a WOW dealership. Brandon and Goran are AMAZING.They both went about and beyond all expectations I could have had! HIGHLY RECOMMEND! They went further than either needed too,but wanted to make it right and they sure did! read more