Tiago was a great help and salesperson! He was patient and really listened to what I was looking for and where I was wanting my payments to be. He addressed all my concerns and didn't at all make me feel like the concerns were unfounded. My new car ticks all the boxes! You can tell Tiago has found true balance between getting the job done and caring about his customers! read more

Sport Mazda South - Auto Repair Near Me - Orlando, Florida

I initially thought I had gotten a great deal on this Mazda. Unfortunately, a few months later, I started to understand why the price seemed so good. Since purchasing the vehicle, I have experienced problem after problem--issues that did not become apparent until after I had owned and driven the car for a while. What I thought was a great purchase has turned into an extremely frustrating and expensive experience. One of my biggest concerns is the mileage being recorded on the odometer. The mileage showing on the vehicle appears significantly higher than the mileage I believe I have actually driven. After tracking and calculating my driving, the numbers simply do not make sense to me. I brought the vehicle back specifically because I was concerned about this and asked them to check it. I was told there was nothing wrong. That answer did not resolve my concern, especially considering the other problems I have experienced with this vehicle. At this point, I feel completely misled about the car I purchased. I am now stuck making payments on a vehicle that I no longer trust and that seems to be developing one problem after another. Had I known a few months ago what I know now, I absolutely would not have purchased this vehicle. I strongly recommend that anyone considering buying a used vehicle here have it independently inspected BEFORE purchasing it and carefully document the mileage from day one. What I originally thought was a great deal has turned into a purchase I deeply regret. read more

This is my go to dealership, service is always attentive, smooth and stress free. I like how they offer service specials during "happy hour" and they're well worth it. JR Douglas has been my designated advisor and he is always courteous, knowledgeable and very professional. read more

Highly recommend this dealership, especially George. My husband and I stopped in here after looking at several vehicles over the course of a few weeks trying to decide what would work best for our family. We met George at the door and he was quick to address and show us around. He was easy going, informative, and not pushy. It didn't give me that ick of a car dealership feeling AT ALL, but more that he truly cared about ensuring that what we decided on was the right choice for us. He let us look at several different models and test drive too. We decided against purchasing that initial night and came back the next day with our family. He spent so much time with us again, answering questions and giving us space, when needed. He was so kind and genuinely cared about us. We left that day with an awesome 2023 Mazda CX5 and couldn't be happier with our experience. Thank you, George. read more

I was pressured to buy the car the same day, even with bald tires and poor handling. Promised repairs never happened, and they installed wrong tires I bought a $2,500 warranty and only got $2,016 back because of mileage. If they had answered calls and canceled it when requested, I wouldn't have lost that money. They also told me I couldn't use the warranty elsewhere and insisted the car was fine. I've paid out of pocket for multiple repairs in the 4 months of ownership and still issues, and after being promised callbacks--including waiting 11 days for a manager--they never returned my calls. Juan refused to assist in fixing the car, even after I repeatedly explained I drive a lot for work and needed a reliable vehicle. I trusted this dealership and lost a lot of money. Once they have your money, they disappear. Think twice before buying here, and always test these cars on the highway--that's how I discovered these dangerous issues. read more

During a routine service visit, my vehicle's window tint was damaged. When the car was returned, the damage was not disclosed, and I only noticed it afterward.While the dealership later replaced the tint and offered a $100 credit, this does not address the core issue: the lack of honesty & transparency. If visible damage to something like tint can go unreported, it raises concerns about whether other issues could be overlooked or concealed. The dealership's communication framed my concerns as if I were only seeking a bigger discount, rather than acknowledging the breach of trust that occurred. There was no clear accountability or explanation of how they will prevent this from happening again. While the immediate problem was "fixed," my confidence in Sport Mazda's service practices has been seriously undermined. The owner responded to my review with the following. Pedro, just setting the record straight. We serviced your vehicle, removed an Oil Change Sticker causing a very small abrasion on the Window Tint Strip on the top of your windshield. When notified, we immediately offered to fix the tint strip at no charge and offered you a credit on your next service visit. Stephen even offered to personally take you to work as an extra conveniance. I run multiple dealerships, this is my highest customer rated Service Department based on the situation outlined above, they have gone beyond what most dealership would have done and their high ranking among customers is well founded in my opinion.We certainly appreciate you as a customer but I would also ask that your appreciate the high level of service my team obviously strived for during your last visit. I am not convinced anybody was aware that the window tint strip was even damaged but we have had a discussion with the technician responsible and appreciate your bringing this to our attention.Sincerely,Jay Mealey/Owner / Sport Auto Group" My response. Good afternoon Jay, Thank you for your reply. I want to clarify that my concern has never been about whether the abrasion itself was small or large--it's about the fact that my vehicle was returned to me with undisclosed damage. As a customer, the expectation is that if something happens during service, I am notified immediately and given transparency, not left to discover it later.Additionally, I want to note that when I arrived at the dealership, I purposely positioned my sun visor up so that the tear in the tint strip would be extra visible. When I received the vehicle back, the visor had been moved down. This clearly indicates that someone had been lifting it up and down and therefore had to have seen the damage. The word "abrasion" usually means a scrape, scratch, or wearing away of a surface (like skin or paint). By you repeatedly calling it an abrasion, you're trying to soften the language to make it sound minor and less like something your department caused.While I appreciate that the tint is being repaired and that a service credit was offered, those steps only occurred after I raised the issue. That is the part that troubles me most, because if the damage had been something more serious than a tint strip, I would have been driving a potentially unsafe vehicle without even knowing it. I have been a Mazda customer for over 14 years and value the relationship, but I also expect accountability and openness from a service department I trust with my vehicle. I hope moving forward your team takes this as an opportunity to reinforce with staff the importance of disclosing any and all issues to customers immediately, no matter how minor they may appear.Respectfully. I also want to point out that your message comes across as downplaying the issue and deflecting responsibility by emphasizing ratings, convenience offers, and what "most dealerships" would have done. None of that changes the fact that damage occurred and was not disclosed. The focus should not be on comparisons or reputation, but on the principle of honesty and accountability with each individual customer. Blessings read more

Sport Mazda South - Auto Repair Near Me - Orlando, Florida

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Always a disappointing experience. They overbook service so everything always takes way longer than it should from check in to a simple oil change plan on spending at least 3 hours. Prices are not awful, they are friendly enough but ughhhhh the wait....no bueno read more

Unexpectedly I received a text from Sport Mazda the morning after disappointing trips to a few dealers on my side of town. Because I visited in the dealers in the network, the internet team (as I later found out they were called) contacted me and asked if I was still interested in purchasing a Mazda and made it interesting stating they had a larger selection to choose from. Indeed, it's true. I later found out they are the fourth largest Mazda dealer by volume in the country. Fast forward. Ashley, one of the sales managers emailed me with a list of SUV's in my price range and then arranged a time for my wife and I to test drive them. Luis was the sales rep that Ashley connected us with for our time at the dealer. I highly recommend Luis. He is personable, yet professional and very knowledgeable. Our time test driving was low key, low stress, and I was happy about that. The cost of the SUV was itemized and our time with Mayeline in Finance was, again, very good. I've since returned to get some work completed under warranty and experienced a very well run and communicative Service group. I have no reservations about referring friends and family here. read more

Sport Mazda South - Auto Repair Near Me - Orlando, Florida

Llevé mi Mazda CX-50 a Sport Mazda South para instalar un módulo de airbag y terminé viviendo una de las peores experiencias que he tenido en un concesionario. No solo me cobraron más de $1,200 por un trabajo que no resolvió absolutamente nada, sino que el vehículo salió peor que como entró, con más códigos de error y sin ninguna configuración hecha correctamente, a pesar de que aseguraron lo contrario. Fui atendido por Luis Resende (Service Advisor) y el técnico fue Fernando Vissepo. Ambos dijeron que el trabajo había sido completado y que al menos estaba "configurado", lo cual era totalmente falso. La verdad es que no solucionaron nada y el problema persiste. Lo más grave fue el trato recibido por el Service Director, Bob Suranovich, quien además de negarse a revisar la situación, fue altamente ofensivo, con un comportamiento prepotente, humillante, y con gestos completamente inaceptables. Nos habló de forma hostil, con desprecio total y sin ninguna disposición de ayudarnos. Literalmente nos dijo "I'm done with this" haciendo señas groseras con las manos. La experiencia fue abusiva, irrespetuosa y profundamente desagradable. Nos sentimos estafados y maltratados, y además obligados a pagar por un servicio que no se prestó como se prometió. Este tipo de comportamiento no representa lo que debería ser el servicio de una marca como Mazda. No recomiendo este lugar a nadie que valore su dinero, su tiempo y su dignidad. read more

Sport Mazda South - Auto Repair Near Me - Orlando, Florida

KUDOS and thanks to Mr. Ed Michaels at Sport Mazda in Orlando for providing supreme quality customer service! Ed is a retired Army veteran and strives to be the most honest and hard-working individual I know at Sport Mazda. He will make sure you get the best price for your sold vehicle. There are also referral bonuses. I highly recommend all veterans and active duty to seek Mr. Ed and ask for his expert advice at Sport Mazda in Orlando! read more

Sport Mazda South - Ed Michaels Business Card: Highly Recommended - Auto Repair Near Me - Orlando, Florida

Chris was incredible! I was having issues with my car and he made the experience seamless. Now I'm in a brand new Cx90 and he was able to lower the payment! read more

We had a splendid experience with Sport Mazda South. We were able to select and place a deposit on a CPO Mazda CX 5 online from California before we landed in Orlando. The dealership is close to the airport so we were able purchase the car and be on our way within a few hours of landing. My son purchased the car because he is relocating for a job to Melbourne, FL an hour away. Prices and selection were much better at this dealership and the online sales staff Millie and Barby was so much more responsive and creative than the other dealer I spoke too. Then Lori at the dealer took it from there and handled us so nicey. Excellent experience! The car is absolutely fantastic. It was so nice to not rent a car and hassle with used car sales people. CPO and Sport Mazda South are the way to go. Makes me want to upgrade my Mazda and drive it home to CA. read more

I'm all for giving businesses the benefit of the doubt and being understanding when things are out of someone's control, but the awful experience I've gone through with this dealership is too asinine for me to be forgiving. It all started on August 26th when I brought my car in after noticing an oil leak and burning oil smell. I was told that the job would take a day to complete and to drop the car off the following Wednesday at which time I'd get a loaner car while the repair was being made. I never heard anything for a couple days until I reached out myself to ask what the status was. Long story short, the repair took longer than expected and then another separate issue came up that needed a new part which was backordered. Two weeks went by and I heard nothing. I finally requested to speak with the manager and explained to him that I understand parts being back-ordered is out of anyone's control but that I expected to be updated more than once every couple weeks - not only that, the customer service workers are able to text customers and it takes no time at all for quick updates every couple days or at least once a week. He apologized, told me he would talk with his employees, and told me they would have my gas tank filled and car detailed when I picked it up. Fast forward a month later.......my car is STILL at the dealership (there were multiple orders for parts that were back-ordered and issues with troubleshooting the problem I guess??). The communication got better than what it was at first, which was essentially non-existent, but I was becoming extremely frustrated at the fact that it took a month and 2 weeks to fix the issues (replacing a head cover gasket and fuel pump). Not to mention, my car is a 2019 CX-5 with about 16,000 miles on it, in pretty much brand new condition, and still under warranty. FINALLY when I pick up my car today (over a month later), I open the doors and there is black oil all over my white leather seats/interior and gas tank half full....after the manager told me my car would be detailed and gas tank full when I came to pick it up. The pictures speak for themselves . This is inexcusable for a dealership that apparently prides themselves on quality customer service. Although the assistant manager offered me the exact things I was already promised a month ago (car detailed and full gas tank), it's a little too late. I wasn't interested, nor had the time, to sit at the dealership for who knows how long while they make other customers a priority that had service appointments. Unfortunately, this wasn't my first round of issues with this particular dealership either. During my last routine service appointment, a technician had clearly bent one of my windshield wipers and didn't bother to bend it back before it was returned to me. I had to bend it back in place myself to make it work properly again. In my experience with this place, there is a major lack of communication, attentiveness, and clear disregard to keep customer's vehicles nice and clean. If you care about these things, I would take it somewhere else. I will not be back. read more

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I purchased a wheel trim which cost almost $300. I was told it would when it came in it would take about 10 min. to put on. When it came I made the appointment to have it done I got there on time and was told it would be at least 1 hour before the car was to be brought in and another hour until it would be done, and cost about 100 I explained it just needed to be clipped on and I needed it done right away and the reason why. The service manager said no way would they do it. I left with the part and went to Crash Champions down the road they put the part on in 5minutes and did not charge me They were great, As for the dealership the WORST customer service I will NEVER go there again. I feel if you have an appointment they should honor it not make you wait an hour or better just to get your car looked at. As noted you can find other places that honor your appointment time and do not charge an arm and a leg for service and have great customer service read more

We recently purchased a CX90 working with Alejandra and it was a very smooth and professional process. We'd definitely recommend buying a car from this dealership and working with her. The kids play area was a nice touch. read more

This review is for the service department- I haven't worked with the sales department. I have a used Mazda with an extended warranty and came here when my ac compressor broke some months ago. I don't usually name employees in my reviews but I can't say enough good things about Brittany S. Both times I've been here, she's been my service attendant and she is absolutely fabulous. The first time they needed to hang on to my car for a few days because of a parts order, and she went above and beyond to make sure I had a loaner vehicle and was very updated on the progress with my car. This time they couldn't replicate my issue but took a look for free, washed my car and got me back on the road in an hour and a half without an appointment which is awesome timing for a walk in. Everyone here has been super friendly and I'll definitely continue to come here as needed. read more

Tried to negotiate on a used car they have for sale. They asked for information I already provided to their website, then sent automated emails about not being able to get in touch with me after about 6 hours (after sending a single email that didn't answer my actual website query). After further discussion and explanations, I get a "proposal" from them for the used car I was interested in. There was no financing rate specified on this financial document they expected me to sign with no further discussion. I could've been paying an 8% interest charge -- they didn't say. Included unnegotiable regular fees are: license fee ($150), electronic filing fee ($175), "pre-delivery service charge" ($250), doc stamp/dealer fee ($699) and a whopping $995 "reconditioning fee." Basically they are trying to pass along the cost of their regular doing business onto the next buyer. (And seriously, I can get an ultimate detailing and mechanical look-over done on a car for under $700 -- and I'm no dealer.) Imagine the grocery store charging you a $5 "keeping your fruit fresh by spraying them every hour" fee when you buy an apple! Sure, I get it -- it's a seller's market. But no reason to be jerks about it and say, "Nope, no negotiating." Plenty of other dealers who are more up-front with their fees, are fair in their financing documentation, and don't try and make an additional profit on these fees (many of which are just plain bogus and well-understood -- this isn't the 1970s, folks). read more

This is an update to a previous review on Google.  On November 22nd, 2022, I bought my 2023 Mazda CX-9 Signature AWD below MSRP, and the sales team experience at Mazda South Orlando, FL was outstanding. The looks of the car inside and out, and the outstanding sales team, made me feel I had made a successful deal. However, when I called the parts dept, the next day to order mud guards, all weather mats and other items to enhance my car, the parts guy told me to get them somewhere else because Mazda didn't make those.  The car reached 5K, and I took it in for service. The advisor offered a free car wash with the service and I said yes. Moments later, I was told that my rear wiper needed to be replaced, and I had to pay for it. I informed the service advisor about the newness of my car, suggesting a potential factory defect. His story changed, and he said that it didn't need a replacement. And of course, my car didn't get the promised wash. Could you please explain the reasoning behind this, excluding the fact that it was my first service and there was no fee? I raised the problems to the management staff, clarifying that either the mechanics are selling unnecessary parts or the car manufacturer is using unreliable parts. As a response, the person I spoke to had the advisor call me again to clarify that the rear wiper didn't need to be replaced. The advisor never offered an apology for not washing my car when he was the one making the offer.  Hearing from the advisor again wasn't what I wanted. What I wanted to hear was what Mazda's management team would do to correct the problem, but it didn't happen.  Mr. Don Mealey, I apologize, but I feel obligated to mention that your service and parts department could use some improvement. A few days passed, and then a man called me, asking if I could revise my review and proposing to take me out for drinks. I am not swayed or influenced by someone buying me drinks. Correcting the issues they have will. I don't want anyone to become a victim when they take their car for service.  For those of you thinking about buying a Mazda CX-9 signature, the car turning radius is horrible. I can park, turn and make a u-turn better on my 40' passenger bus. In addition, the car's fuel consumption is poor given its size. I got between 250 and 300 miles per tank at $57.00 each fill up. You will do better in a Corvette with 500HP 25-29 MPG  My 16-year-old daughter didn't want the 2023 Mazda CX-9 Signature as her first car due to its numerous downsides.  After going to different car dealers in Orlando and Tampa, FL, on June 30th, 2023, I traded that car at a different brand dealer, where the best trade-in offer for said Mazda was 30K when I paid 50K for it.  As a previous Mazda owner, I reject more Mazdas for me. They don't hold the value, performance is poor, gas consumption is excessive, and parts department and service team don't know what customer service is.  The initial report prior to their move to this new location. This dealership used to be clean and inviting, however, now the place looks like a used car lot, unkempt and ugly. The sales staff are friendly, but that is not enough for me to give them my business. read more

Yesterday was my second experience with Sport Mazda. I leased an SUV from them 2.5 years ago and it was decision time-- lease a new Mazda or begin the ordeal of finding another vehicle to either lease or buy. I am totally satisfied not only with my Mazda SUV but also this dealership is in my opinion top of the line. They are friendly, helpful, and professional, and I lucked out getting Mustapha as my salesperson. It was fate. As a single female I usually loathe anything to do with buying a car but Mustapha made it [almost] a pleasure. I decided to do a lease buyout because my SUV is perfect. Thank you for all your assistance and expertise! read more

This place is just so upsetting in more areas than one. The games the advisors and those in finance play are blatant. When it comes to knowing inventory.. we were told a car we were interested in was sold just to be texted a picture of it 2 days later saying it was still on the lot. Too much to type.. but just putting my 2 cents in. Dishonest and just leaves a bad feeling.. will not go back. read more

Sale was pretty good but then they start calling to threaten to cancel your warrantee if you don't have your oil changed every six months. The car only has 2,800 miles. I plan to have it changed once a year , at 3,500 miles as explained in the Mazda manual. I will be choosing another Mazda dealer that honors the warrantee. read more

Me and my girlfriend went to go look at a mazda6 and talked them before about id the car was still there and they said yes. so we drive an hour and a half to go look at the car to be told that it was sold, when they could have called or text that it was sold before wasting 3 hours of time and gas. Pathetic. read more

BEST SERVICE DEPARTMENT!!!!!! When I moved to Orlando, this is the first Mazda dealership I went to for an oil change because the had the first available appointment. I was so impressed that I never tried another location and continue to drive to the Orange Blossom Trial location, even though is twice as far from me as another location. My service appointment was great! My service representative felt that the appointment took too long so he did not charge me at all, even though I did not complain about the time it took nor was actually unhappy about it. Even after telling him I wanted to pay because I was happy with everything, he still insisted he was not charging me. All of the service representatives are kind and make sure they help you as much as possible. The prices are fair here too. Another notable thing about the Orange Blossom Trial location is their display of honesty. They inspected my windshield and noticed very tiny chips in the glass (not cracks, just chips). They showed me and explained this could lead to the glass being weakened and it may break easier. They said they could fill the chips, and it would be covered by insurance, or I could pay out of pocket. Instead of insisting I get it done, the service technician emphasized that it MAY potentially cause the windshield to crack easier IF it gets hit just right. He was very realistic and honest about the need for the repair. I ultimately chose not to fill the chips and have not had any issue. I appreciated not being pushed to spend unnecessary money and being given a realistic and honest opinion! read more

Izzy was an amazing salesperson. I was buying the car from out of state and he picked me up at the airport and insured I had an amazing experience driving and purchasing the car! John in finances was amazing and on top of all my financial concerns and made me feel at ease about the sale. I could not be more happy with the service and follow through. I appreciate everyone at this dealership for all their hard work! Do not hesitate to purchase from this dealer. Friendly and ethical I would give them 10 stars if I could! Thank you! read more

Unfortunately, this is my first "EVER" NEGATIVE REVIEW... It is disheartening to personally experience how some dealerships take advantage of consumers' lack of information during the car buying process. I urge others to exercise caution when considering this dealership. NOT A PLEASANT EXPERIENCE!! In March of 2023, My sister and I bought a vehicle from Sport Mazda South after finding one we both liked online. The salesperson was helpful in assisting us with financing. However, the finance manager, Jennifer Contreras, and her boss, Michael, blatantly deceived me regarding the addition of GAP and MAINTENANCE add-ons that I had no interest in. She explicitly stated that these would be included with no extra cost, and even encouraged me to opt for these options as they were supposedly free. Nevertheless, they added costs of at least $1600 to the final price, despite my clear intention to keep the monthly payments as low as possible. After several back-and-forth discussions, she INSISTED that there would be NO COST TO ME. I was not interested, but she assured me it wouldn't cost me anything, so I reluctantly agreed, not feeling secure that these fees were not added on somewhere in the transaction. Upon reviewing the paperwork at home, I noticed that the BILL OF SALE was missing... Suspicious, isn't it? Well, it turns out that the extra fees were indeed listed on the bill of sale. When I confronted her about the missing paperwork and the misrepresentation of the HIDDEN additional fees, she tried to cover it up by claiming there was a miscommunication and that they typically don't provide a BILL OF SALE. This is puzzling since I've purchased over 15 vehicles and have always received a BILL OF SALE in my paperwork. I wish I could say this was the end of the matter... However, it is now September and we have made multiple requests for a refund, but I still haven't received a satisfactory response as to why it hasn't been reimbursed to us or to the finance company. I have sent emails, but all I get are excuses or no replies. They have shown no accountability for their misrepresentations despite my continual attempts to resolve. read more

I visited this dealer for the first time in order to test drive a manual Mazda 3 hatchback. I had no experience with Mazda up to this point, so I thought a test drive was the best way to decide if I was interested in buying a Mazda 3. I test drove the car, it was lovely, and the salesperson we worked with Mayeline was very nice. However, once we got back from the test drive, everything started going downhill. These are some things that bothered me: 1. Pushiness: I had told our salesperson that I was interested in a base model. Unfortunately they didn't have any base models with a manual transmission, but they had a Grand Touring on site and found a Touring at another dealer that they could ship to this dealer if I wanted it (this is important later on). Once we start going over numbers, our salesperson started pushing HARD despite the fact that I said I wasn't ready to sign the papers today. I felt harassed and it was clear she wasn't interested in the fact that I wasn't ready to sign anything. I said that I would come back the next day after thinking it over, and she went and got her manager to come over and push me some more. I repeated several times that I wanted to leave and wasn't ready to sign anything. It was the most uncomfortable experience I've had at a car dealership to date. 2. Incorrect information: the day after my first visit to this dealer, I went to a Toyota dealer to test drive a Corolla. I liked it but decided that I wanted to test drive the Mazda 3 one more time so that I could compare them back to back. I came back to this dealer and test drove the car again. After telling my salesperson that I was considering the Corolla, she told me that Toyotas nowadays are actually manufactured in Mexico, whereas Mazdas are superior because they're manufactured in Japan. Turns out the first character of the VIN number tells you where the car was manufactured. The Corolla I test drove was manufactured in Japan, and the Mazda I test drove was manufactured in Mexico. Wow. This wasn't that big of a deal, it just seemed like she was desperately trying to find something bad to say about Toyota, and it ended up backfiring. I also asked her what the difference was between a Touring and a Grand Touring, and she listed off a bunch of options I would lose by opting for the Touring. Turns out, I actually wouldn't lose half of those features by going with the Touring. This was obviously incorrect information, I'm just not sure if it was done on purpose in an attempt to sell me a more expensive car. I want to believe the best of other people, so I'll assume it was just a mistake. 3. Attitude Towards Price Matching: my husband found the exact same car (same VIN number, Mazda 3 Touring) on AutoTrader at a dealer 1.5 hours away for $1500 less. This was the car they said they could ship to their dealer if I wanted it. We asked them to match the price the other dealer was asking for it, and they were MAD. They were rude and completely reluctant to match the price. Finally, they agreed to match it, and assured us (again) that this was their final offer. We said okay and that we would talk it over. They continued to harass us about coming in and signing the papers, saying that the deal couldn't be held for long, etc. 4. Lack of Transparency: this dealer insisted that I buy the car before they would bring it over from the other dealer. Idk about you, but I'm not ever going to buy a car that I haven't seen in person. This was an absolute no from me. We were shocked that they even asked this. For this reason, hubby and I decided we would take a trip out to the dealer that had the Mazda 3 Touring so we could see the exact car I wanted to purchase. Saw the car, loved it, decided we wanted it. Called this Mazda dealer saying we would be in the next day to sign the papers. 5. Disingenuous: this was the straw that broke the camel's back. Before leaving the house to go sign the papers, I had a bad gut feeling. I asked my husband to call this dealer and ask how they were transporting the car to Orlando. They originally said they'd ship it here, so I assumed it was coming on a trailer...boy was I wrong. They were going to drive the car here. They were going to put over 100 miles on a brand new car without telling me. I wouldn't have minded if they had told me from the beginning that they would be driving the car here, but they didn't. They said they would ship it. Ultimately, hubby and I decided if the car was going to be driven to Orlando anyways, it might as well be driven here by me. We went to the other dealer ~2 hours away and bought the car there for $1200 less than the "final offer" price this dealer had (reluctantly) matched. Overall, I felt pushed, taken advantage of, and lied to at this dealer. Hopefully your experience here will be better than mine was, all I know is that I won't be coming back anytime soon. read more

Sport Mazda South - Bought the car, just not from them. 100% happy with it! - Auto Repair Near Me - Orlando, Florida

Shopping for a Mazda? Do your reasearch then come to Sport Mazda.  I initially requested quotes from this dealership via an online search engine for a Mazda CX5. I was contacted by Jorell and started a dialogue. Jorell answered all my questions and provided an aggressive OTD quote, actually the best within a 100 miles. This warranted a visit to the dealership! When I visited I worked with Ashley and Luis, since Jorell was unavailable. Both were pleasant and a really easy-going. I was satisfied with my visit but wanted to ponder a bit more about the purchase. I went home and evaluated and researched my OTD further, I realized that it was competitive and a great value.  Jorell followed up with me and soon after I was the proud owner of a new CX5.  I can't stress enough to do your due diligence as a consumer and research everything possible. From car Make, dealership, finance, state laws and even sales agent. If you do then you will end up at Sport Mazda, smiling, and enjoying your vehicle.  Thank you Jorell and Ashley OXOXOXO read more

(my husband's experience at Sport Mazda) These guys are blowing-up on Google+ so it seemed time they got some yelp-Love as-well: After grinding through two Mazda dealerships, a Kia dealership, a Honda dealership and a Nissan dealership Sport Mazda was like a mirage of friendly service and helpful sales people (oxymoron alert?). Victor was *awesome*. During the test drive he skipped the usual "let me ask about your job and significant other in a veiled attempt to learn what you make" and we ended-up having a deep conversation about sick loved ones. When it came time to get down to business, things were short and sweet: two rounds of offers in about twenty minutes, great transparency on all the fees AND a great deal. After weeks of slick sales tactics it was like stepping onto another planet. Believe the hype folks (check their Google+ reviews): give Sport a chance and you'll never go anywhere else! read more

I was in the market for a new car and used Truecar to get an idea on pricing. Juan Cruz from Sport Mazda contacted me by email about the offer they had on a Mazda 3. He then let me know his manager, Jason Santiago, would send me an updated offer with a better price. Jason sent me the offer and answered my questions - even after hours. The thing that struck me was the professionalism of their emails. When much of what I was receiving was standard responses with big letters on how much I could SAVE NOW, the emails I received from Sport Mazda seemed genuine. I dropped in to the dealership unannounced to look at the car. They were accommodating and had Mark Cappetta show me the cars I was interested in. Mark was very knowledgeable and answered the many questions I had about the Mazda 3. He also owned a Mazda, which was nice as I could ask him questions about his experience. I ended up trading in my vehicle as a part of my purchase. They worked with me on the price offered, which was good. To my fault, I looked at the offers wrong and thought you could get 0% and the cash incentive. They worked hard and still got me a good rate and I got to keep the incentives. Once the deal was made, the manager over the owner program, David Bowers, came over to talk to me. He was very nice and personable and a joy to speak with. He went over their maintenance and warranty programs, which are pretty fantastic. Finance was pretty simple and did not take too long. They will do all the paperwork for you and get your tags, so that was a relief. In the end, I couldn't be happier with Sport Mazda. I would also like to say that Jay Mealey's hands-on approach to online reviews helped sway my decision to go here for my car. It shows that they are committed to a quality customer experience - something everyone wants when buying a new car. Thank you again to everyone at Sport Mazda for their help in buying my car! read more

Sport Mazda South - My new car! - Auto Repair Near Me - Orlando, Florida

After a poor sales experience, I readily responded to an email from Sport Mazda telling me about how valued I was as a customer. Looking to share my negative experience and provide feedback, I replied to their email. I never received a response, despite being a purported "VIP." Truly glad I'm so "valued"... The email is transcribed below. Take a look! Jason, Thanks for reaching out. I had heard good things about Sport Mazda in the past, but I was a little bit disappointed in my sales experience yesterday. Far from feeling valued, I felt pushed, pressured, and like the whole process was a laborious hassle for my salesman. One specific piece of feedback I have regarding the test drive: My salesman decided the perfect time to switch drivers was in the middle of Route 17...literally in the middle of the street in a turning lane. I cannot even begin to tell you how rushed and unsafe that experience was. The sudden command to "Get out! Switch right now!" Was shocking and dangerous. I wanted to feel like I was valued and that I could take my time during the process, but getting subject to a Chinese firedrill in the middle of a busy street set the tone for my entire sales experience... Unfortunately, I will not be able to do business with Sport Mazda at this time. Thanks for your email. Skip the pressure and the theatrics. Go to Classic Mazda. read more

The 'Real Deal'! The dealership gave me everything I needed 'prior' to my visit.  They knew I had a long drive and they made it worthwhile. Luis the manager emailed me my quote to my satisfaction and was very accommodating.  My assigned salesman, Jacob Barone, was an outstanding young man.  Very knowledgeable and was very helpful with the complete process.  I was impressed with his foresight when he sent me a video where he did a complete 'walk-around' (inside and out) of the car I was interested in and then answered any questions i had prior to my trip to his dealership.  He's your 'go-to' sales guy!  You can't go wrong with this dealership. Do your homework and take your numbers with you....they are more than happy to work with you! read more

Always great professional service and a dedicated team. I always purchase my vehicles from Kerwin LaRocque From the sales team he is very personal and professional and knows his product very well he will always strive for the very best for you and your family because of him I would not buy from any other dealer And will continue to be a loyal customer thank you Kerwin! read more

Sport Mazda South - Auto Repair Near Me - Orlando, Florida

Dealerships like this are why I was absolutely dreading buying my first car. The salesman that was assisting me was Mark C. When my boyfriend and I first came in to test drive the car, they insisted on taking his information down even though in case he wanted to co-sign on my auto loan. I told them I wasn't sure if I would need him on the loan and but they said it would help speed things along, just in case. After negotiating price, we agreed on a price I came in to purchase. Mark insisted I test drive it one more time, and I'm thankful he did because I noticed scuffs and scratches that had been covered up poorly with touch up paint. I also realized the car was missing a feature that a car salesman at another dealership told me all CX-5's have. We negotiated on price further due to the scratches and scuffs. We agreed on a price and it was reiterated over and over and over that I wanted the OUT THE DOOR PRICE to be a certain number and stressed several times that it should include a new tag, not a transfer tag. They assumed I was going to be transferring a tag because my boyfriend has a tag already, and so they were basing it off his information, that I initially didn't want to provide anyways. I left to do a little more pricing around and decided to come back and purchase because I was tired of haggling and the price difference didn't mean enough to me to continue my search. I texted them to let them know I was on my way back to purchase. When I got back (not even three minutes after I left) they let me know the price didn't actually include a new tag and that they agreed that price assuming I was using a transfer tag even though I told them over and over I would need a new tag, so the out the door price would be another $400. I asked for an explanation as to why they assumed why we would need a transfer tag when I explained several times (I have proof) that we would need a new tag, the general sales manager said "I'm not arguing with you" and walked away from me. I have worked many of customer service jobs and never in my life would I have ever treated a customer like that when I was in the wrong, and then offered nothing to remedy it. Today was my daughters birthday and I spent half of it here only to walk out with no car because of a communication issue ON THEIR part. Terrible customer service, I would not recommend to anyone. There are better deals, and there are more honest salesmen elsewhere. Update to respond to the owner: The fact that you decided to break form and get defensive on behalf of the "exceptional people" you have working in your dealerships that lied to my mother, my boyfriend, and myself is very telling of you. I was dreading buying a car because it's tedious, time consuming, expensive, and can be very frustrating when you have people lying to and manipulating you for a sale. Not all dealerships are like that, you're very right. I visited HQ Mazda in Clermont and received amazing customer service from Jordan. Unfortunately they didn't have the car I wanted. I also visited Mazda in Longwood, and again received excellent customer service from all of their salesmen, but they didn't have the car I wanted either. To say that the issue may be "me" when of the six dealerships I've been in contact with, and the three I've visited in person, you guys were the only dealership to agree on a price and then throw on another $400 once it's time to purchase. You guys were also the only dealership where I had someone raise their voice at me and walk away from me mid-sentence, when I was being polite and simply asking for an explanation. My mother did most of the talking while I was at the dealership and we were both (and always are) polite and respectful, so I know the employees didn't say anything negative about how I was treating them. You're trying to deflect and place blame on me for your employees mistakes. They all admitted it was their miscommunication error, none of it was a fault of mine. Miscommunication errors between your car salesmen Mark and your GSM Dan, are not my issue. I was transparent and let them know what price I could do and let them know I would need a new tag. Luis told me he would need to let the GSM know about the new tag and Mark said he already agreed to a price including the new tag. Your GSM said that wasn't the case and that he didn't know about the new tag. In that situation, one of them is lying, and instead of focusing on that, you want to focus on why I might dread buying cars. For anyone reading, just know this is the culture they've created at this dealership, poor customer service with no accountability. We will be filing complaints through the Better Business Bureau, and the FTC. read more

Please note: This review is for the North location at 400 US Hwy 17 92 North. I called nationwide, seriously. And bought a new 2019 Miata RF with 4 miles on it from Sport Mazda North. Why? First some background. I live on a volcano in the middle of the Pacific. Yea, Hawaii. Sure. It's pretty. But it's insane expensive. How bad? Try a thing of milk and a loaf of bread will be close to $17 at the register. Gas? Still $3.65 a gallon. And no, gas doesn't have to be shipped in. There are 2 refineries on the islands. My main car died so I needed a new one. Wife wanted a red Miata RF. Using Cargurus and their competitors, I found every one, nationwide. Put them into a spreadsheet and contacted: Every. Single. One. Nationwide. No one wanted to come far off MSRP. I found a similar 2019 in Utah. They wanted (just for the car) $1,900 off MSRP. For a 1 year old car. I worked my way East which just costs me more in transportation to the West coast where it''ll get put on a boat. Memorial Day weekend I was on the phone and computer non-stop. No joy. I made a request to Sport Mazda North about this 2019 which had a crazy low price. So I thought, what's the catch? Oh well, went to bed Monday night, frustrated. I was contacted by Igor Kosinkov Tuesday. He is the Internet manager at Sport Mazda North. He responded pretty much immediately to my Cargurus request. Like he called at 8 am Florida time which is 2 am my time. I talked to him when I woke up and he walked me through the car. In less than an hour, we had a deal, by far the best by several thousand dollars. He also worked out every penny he could out of the deal (like getting Apple CarPlay installed at what I think was cost by reducing the car further). He took videos and pictures of the car to give me a virtual walkthrough. It is now on a truck making its way to me (that he took pics of too so I have proof in case of any issues with the shippers). Throughout the process, Igor was highly communicative, responsive, and fast acting. If you are looking for a Mazda, call Igor specifically. Of the probably close to 100 sales people I had talked to, he really stood out. And he backed up his talk with actions. Fast, no games, clear communication. He made what is normally a stressful transaction, a pleasant experience. And I saved a ton of $ over the rest of the nation. Seriously. Why else would I buy a car from Florida when I live in Hawaii? Lastly, how am I qualified to judge sales people? I worked for 37 years in technology sales. I sense Igor may not have decades of experience. That doesn't matter. He executes. He tells you straight. Can't ask for much more. At least, I don't. read more

Sport Mazda South - 2019 Mazda Miata RF, Grand Touring model. 4 miles on it. - Auto Repair Near Me - Orlando, Florida

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if service is need it,have proof of engine like a picture or videos ,dont trust the fact of cameras or video from service bay,they do services that costumer are not ask if they can do it or not ,not acceptable!!!specially if u have a hight odometer car u are at risk,mazda cx5 owner. read more

Today I had the pleasure of working with Jennifer. She was well versed in explaining all my questions regarding the CX9 I was shopping for. I had placed a deposit on a 2020 CX9 at another dealer but after my dealing with Jennifer purchased a new 2021. A very nice experience. I felt safe during these hard times with COVID as well. Dealership had all precautions in place. Thanks for the experience. read more

Sold a truck to Sport Mazda and the process was FAST and easy. Ed Michaels was great to work with and I would certainly suggest to go see them for your next vehicle. Even though we sold our truck, the sales staff was friendly and no one was pushy or upset, the place was full of people and we were still treated like #1! Thank you again Sport Mazda and if ever need a new vehicle, we will come back! -Dan read more

Incompetence and dishonesty - called to inquire about getting a defective part looked at in my car. I explained exactly what the issue was over the phone and asked for a price just to diagnose the issue. I was assured there is no cost to look at it, just to repair if something is wrong with it. I confirmed there is no cost multiple times with 2 different girls because one seemed unsure and another got on the phone and reassured me there is no cost associated with diagnosing the car. I make an appointment and come in. Fast forward to my appointment. As soon as I get checked in they tell me there is a $164 diagnostic fee. I explained to them the exact conversation I had prior to making the appointment and they said this is how it is. Point of the matter is if I would have known it was be that much to look at it I would have planned accordingly but they lied and misquoted me to get me to come in. Wasting my time and gas. Tried to sell me an oil change, charge me for a service they told me was at no cost, then tried to buy my car and get me to trade it for another one. Good luck, seems like all ethics and service go out the window after you purchase your car from them. read more

This month marks the 3rd month I have owned the damaged vehicle that Sports Mazda sold me. As of today's date they have done absolutely nothing to remedy the situation. Dealing with this organization is the biggest nightmare in car buying. Save yourself a headache and go elsewhere!!!!!! AVOID AT ALL COST!!! read more

We enjoyed working with Earnest Evans at Sport Mazda! No high pressure sales at all. He made us feel comfortable the entire time and worked with us to get a great lease deal. Highly recommend Earnest! read more