cant believe how amazing this taxi service is! I am actually shocked at some of the bad reviews because I've had nothing but great experience with them! They arrived right on time were insanely polite and well priced! Highly recommend! read more

I am trying to coordinate care for my aunt, who can no longer drive, from four states away. Anthony has been absolutely wonderful in reassuring me that she will get the care she needs and get to her appointments or wherever else she needs to go, when I can't be there. What a relief to know kind humans still exist and are willing to go the extra mile! read more

Anthony has always gone above and beyond to help my family... Thank you for picking up my son tonight at super short notice from Westchester County Airport.. we have totally trusted him and Greenwich Taxi for years read more

They don't answer the phone. They list a number 24/7. Poor service. when they say they're going to show up, they don't. Not like the old days. read more

terrible service . The people who answer the phone are extremely rude and hang up on you . They tell you they will be here in 5 minutes . Nurse is waiting downstairs with a patient for 30 minutes. When calling back they catch an attitude as if it's our fault . Terrible read more

Greenwich Taxi is the biggest waste of time and money. Just get an Uber. The drivers lie consantly about their arrival time. They claim the car will arrive in 15 and it takes up to 45 minutes. Unrealistic and unreliable. read more

Terrible taxi service. Drivers are not cordial at all and prices are double than Uber. Stealing! Asked the price before getting in the taxi and was told it's by meter. Won't give you the price because if they did you wouldn't use them. I know what Uber charges so figured it would be the same. They had no reasonable reason why they are double the price. Spoke to the owner and he was argumentative instead of making things right. Nasty, nasty man! Thinks he has monopoly on Greenwich. Maybe he feels that they can charge what they want in an affluent community! Do yourself a favor and get an Uber. Check out reviews...hardly any stars and mostly bad reviews!!! Hope Uber puts him out of business...Didn't want to give one star but in order to give a review you need to give one star. read more

Great service. Helped very much getting my mother to and from her activities. Very helpful and considerate.

I have never experienced worse service in my life. The owner who acts as dispatcher is beyond rude and lies about Taxi arrival. The cars are often in terrible shape with drivers who can barely drive and are also rude. I have missed multiple trains because of this service, regardless of how early I attempt to call. I cannot understand how this company has such a monopoly over the market in Greenwich. It is really detrimental to the whole area and the economy. read more

Greenwich Taxi Continues to have a very poor service. Frequently they do not answer the phone. When they do answer, you cannot make an advance booking, unlike most other taxi services. This evening my daughter took Greenwich Taxi from Greenwich station and the taxi driver would not accept credit cards for a $30 trip. This is completely unacceptable in 2022! I am not relying on Uber as that service is far better than Greenwich Taxi. read more

Basically - the only way you will use Greenwich Taxi is if you arrive at the train station, your friends/family weren't nice enough to pick you up, and Uber has longer than a 10 minute wait. If you have a 10 minute ride home, and you can hop right into a waiting cab - you will be fine. They seem to have a monopoly on the concession there which would explain a lot - so you roll with it. Anything else other than this scenario - I think you call another service, or use an Uber. I've had some bizarre run-ins with Greenwich Taxi drivers at the station that make me wonder whether they are playing with a full deck. read more

Was picking up an elderly woman at the Greenwich train station to take her to a friends wedding. There is a reserved lane next to the station for the taxis, but they don't use it, instead they park a lane over leaving it empty to make it harder for anyone else to pick up people. When I pulled into the empty lane I was approached and harassed by a very rude taxi driver who apparently feels he is the police for that station, telling me I could not stop there, even though they had the other lane completely blocked. His attitude is a reason that Lyft and Uber thrive, and why next time I am in Greenwich I will walk before I get in a Greenwich taxi. read more

Tried to get taxi at Greenich train station No markings on car identifying taxi Wife asked how we know taxi and he was ride and iamiaaive va showing proof The person in office was equally rude No way to treat a customer Company does not deserve to do business in Greenich with employees Like this so unimpressive Plus 10 more than Lyft which came quickly and was professional read more

Overcharge Car #41 Driver Marcello charged me $31.53 for ride. Showed number on his iPad which was not visible from back seat until I asked to see it. Metered rate should have been $19.25 (starts at $3.75 + mileage which is 5 miles x 3.10) since there was no traffic or waiting, not rush hour. Greenwich Mavis Tire called the cab for me. I am disputing this exorbitant charge and complaining about Greenwich Taxi. When I telephoned the taxi company, the dispatcher told me to call the owner Anthony at 203-360-2351 - a phone number that is not even set up. This is the reason we need more Ubers available to stop these crooked practices. read more

Do not pay these crooks with credit. My trip was only $7.70. Gave them a credit card and he charged $12. I check my statement and they Jack it up to $14. Crooks! Filing a complaint with the state commission too on these clowns. read more

20+ yrs we've relied on Greenwich Taxi: helped w my dad-in-law, mom-in-law, my kids' transportation to & from schools & activities. Always Reliable & kind. But last nights AMAZING patience & excellence of Kaz- found my kids at the Gov's Ball citifield (power lines down, very poor cell service (some kids had NONE): it was akin to saying "we're at JFK/come get us")- Kaz was an angel: all home safe & sound THANK YOU Greenwich Taxi!!! read more

Appalling. 9:45pm "hi could I get a cab to the railroad station? I need to make a 10:17 train" "yeah sure, within 15 minutes"......10:15pm "hi I'd like to cancel that cab I ordered cos I've now missed the train" "ok no problem". No, it is a problem. Idiots. Also, you can't order a cab in advance it seems. Call an hour ahead of time and they'll say "call back in 45 minutes"....bizarre outfit. read more

Worst company ever! You call them to Make an appointment and they say they can't do it.... You call from the hotel and ask someone to pick you up and they say they can't go because the hotel have their own taxi company. Why are they working? I just can't understand. read more

Terrible. Sent a car with broken GPS and a dirty car. The dispatcher thought it was funny and did not care. I had to jump out of the car after 5 minutes since the driver was so ignorant and did not care. Had an important appointment, and could not get there at all that day. The "Owner" of the taxi service was unconcerned, RUDE, belligerent, and then started to ARGUE with me when I called Greenwich Taxi to complain. He then started to ask me unrelated questions to "bait" me like "Do you watch sports?" When I asked what this had to do with my complaint, he simply repeated the question in a demeaning tone. OUTRAGEOUS. As any educated person would do after all of this nonsense, I simply hung up the phone and vowed to NEVER use this evil "taxi" company again. Not worth the aggravation. Find a RELIABLE private car service instead. read more

I rode with Greenwich Taxi yesterday and had a terrible experience. When I arrived to the train station I asked the gentleman who was directing people to the taxis if they took credit cards as I didn't have cash. He said yes. Upon arriving I tried to pay with my card. The driver rudely told me that he took cash only. I told him that he should have told me that prior to me getting in his car. He handed me a carbon copy piece of paper to write down all of my card information. Being someone who has had fraud on my cards before, there was no way I was going to write down all of my information and give it to him. He got really angry at me. I got out of the cab to call the taxi company and spoke to another guy who was also very rude. He demanded that I give one of them my card information. I started to walk a little further away from the cab and the driver opened his door to get out to follow me. I told him I would have to go inside the venue (I was at a charity fundraiser) and ask someone to borrow money or to find an ATM. Thankfully someone helped me out. read more

I don't usually give a single star but this company needs some help. I rode with a guy who got called back to the office to get paperwork. Nothing urgent! Instead of waiting to get the papers after he dropped me - he made us go back. There was nothing I could say to convince him. On another occasion, I asked the driver for my own cab and not carpool as I was in a rush. He denied my request. I was at their mercy and couldn't wait for an Uber. The cars are old and smell like smoke. The drivers complain non stop about business. For a wonderfully wealthy town, this is a complete embarrassment. Uber it is moving forward. read more

I ride a Greenwich Taxi cab from Greenwich Station at least once a month and have never had a pleasant ride in the past six months in a row. The drivers are extremely rude and totally unprofessional. They don't even know how to use Google map. I would never use this taxi company. I would rather call a cab at another station. read more

I was in a rush and the wait of a Lyft was about 10 minutes so I approached one of the cabs in line waiting outside Greenwich Station. The driver estimated $18-19 to where I needed to go. The Lyft was $15, so I figured the extra $3 or $4 was no big deal vs the wait for the Lyft. Apparently I should've taken the time to do some math based on the listed meter prices, because the ride ended up being over $30 for barely 8 miles. I didn't have the cash to cover it so it was also wonderful to discover on my credit card statement the driver had written in his own 20% tip on top of that. Inexcusable. I'll never use them again, and neither should you. read more

I don't know about these bad reviews. I used them first time tonight. On time / nice car nice driver . All perfect. Maybe they've cleaned up their act? read more

The taxi service is unreliable, the drivers are dangerous on the roads, and the cars smell terrible. It would also be nice if the drivers didn't scream and curse and honk at each other while waiting at the train station for a fare. Almost every day I witness a driver blocking the train station road, or screaming obscenities. Disgusting. read more

Congratulations Greenwich Taxi for employing the worst driver in the history of cab companies. If you can somehow avoid the miserable man in the white mini van, do so. To start off the trip he decided to glare at me when I asked if he was Greenwich taxi (fair question given he is the 1% in a white vehicle & not a black town car), never alerted me as they are supposed to when they arrive, then proceeded to tell the other passenger she couldn't sit in the front bc he "had a lot of stuff up front", & told her to squeeze in the back when there were 3 passengers. Meanwhile, he was just too lazy to move the water bottle, cell phone, & probably 3 packs of cigarettes based on the smell of his car, off the front seat. Greenwich taxi- please re-evaluate your hiring procedure to ensure drivers have at least semi-decent personalities & the realization that driving people is in fact their job. read more

I highly recommend Greenwich taxi. I've used them numerous times to and from the airport and have had nothing but outstanding drivers and great service. I tried Uber a couple of times as well but was unhappy with the service as compared to what I've gotten from the taxi company. From here on they will be my number one choice read more

I scheduled a taxi for an early flight and they never showed up. After waiting 15 minutes, I called an uber which was half the price. Unreliable and overpriced. read more

They charged me $60 to go to Westchester Airport which was literally only several miles from where I needed to be picked up. In comparison, I recently used a mobile ride-hail app and it cost $74 to go to a different airport about six times further away with tolls included! Just imagine how much Greenwich Taxi would have charged for that trip! These guys have to be the biggest ripoffs in the industry, I will never give them my money ever again. I hope Lyft and Uber put them out of business for good, these guys have been getting away with employing incompetent drivers and using shady business practices for far too long. read more

Jaw droppingly-rude dispatchers, appalling service. I was on the train from NY and called from Portchester requesting a pickup at the Cos Cob train station. The guy on the phone told me that the train hadn't even passed Greenwich and he wouldn't call for me ahead of time. When I arrived no taxi ever came, I called twice then cancelled "because no car was coming anyway" and received the same response as Steve G. Do they really run a taxi service or are they just a front for something? read more

Lost my iphone in the cab. I called back and they told me they can't find it...after I tipped the driver $4 on a $12 fare

Horrific punctuality and terrible service. I called for a taxi to the train station. I was told that I would be picked up in 15 minutes. I had to wait over an hour and miss two trains! I was made incredibly late by using this service. And when the car arrived I got in and the meter was already at twice the initial charge! If you need to be somewhere in time, do not use this company. read more

I took greenwich taxi and they were very good clean car and the owner was very helpfull i recomended them

TERRIBLE! Like the other reviewers I called ahead to reserve a ride to the train station, and was told they don't accept advance reservations.. When I called the next day they said it would be 15 minutes. No cab ever showed. WTF. Hire someone off the street, they'll be just as reliable. read more

Clearly a front for something, as I don't see how they are keeping any customers. If they do actually come to pick you up, they're always late. Too rude to deal with. read more

Will never use this service again after a very scary experience this afternoon. Upon arriving at my destination, the driver began to drive off with my suitcase in the trunk. I yelled for him to stop, and he did, but without getting out to help or even apologize. After I closed the creaky trunk (his car was probably 15+ years old) he jumped out of the car and started SCREAMING like crazy that I had slammed it too hard! I retorted "you're welcome for the tip" and he started to walk toward me in a threatening manner, shouting "you f****** idiot, I'll f*** you up" as I tried to get inside. Of course I called the company immediately but the dispatcher only gave me the obligatory "sorry about that, we'll talk to him." This abusive treatment is ridiculous, so I'm not surprised at all of the one star reviews below. They can't treat customers like crap and expect repeat business! Next time I'll use Uber and urge everyone else in and around Greenwich to do the same. read more

i never write in all caps...this is the worst cab company i've ever encountered. damn this company to hell, with your rude dispatchers and drivers. stay away. stay away. the town of greenwich should be ashamed to have this cab company with its name on it. i'm tired of missing trains because of this company, especially when i call one hour before my train leaves. damn you. read more

Pathetic. I use their app, which says the car is 9 minutes away. 5 minutes later, I get a text via the app asking if I want the car now. Of course I do, I'm going to the train station. I ask for ETA. no response. 15 minutes later, I get a call saying they're sending a different driver and he'll be there in 5 minutes. My wife offers to drive me. I cancel the taxi via the app. I miss my train. 20 minutes later, a full half hour after I asked for a car they said would arrive in 9 minutes, I get a call from the driver, who is in front of my house. Seriously? This monopoly has already ended because of uber. I only used them because I try to favor local businesses. I figured they're probably trying harder because of the competition. Not. Again I say: pathetic. read more

I was at the Westchester County Airport in New York, on a Tuesday 12am I had a delay. I was in town for an interview with a big company so I was dressed nice. I was heading to Tarrytown which is 10 or 13 min away. I called Greenwhich cause I had seen another taxi there with the same name so I thought it was my only choice at this point, The experience was not great. I wish I had just called someone else. The moment I got in the cab the old short African American gentlemen about 50 or 60 asked me why I didn't call someone else? He mumbled at all times I could barely understand what he was saying. He charged me 78 dollars! outrageous, Now that I look back, he asked me question to find out how desperate I was for a TAXi. He also didnt give me a receipt he, wouldn't even show me his ID when I payed him. He said his name was JIm which I doubt, I would never ever recommend this Taxi service to anyone. I was dressed nice and young and out of town and just decided to charge me almost 100 dollars. And Throughout the trip he gave me the impression that I was bothering him for calling him. I wish I had a better smartphone so I could have called "UBER". on my way back I took another TAXI service that the hotel called for me and they charged me 40 dollars. read more

Kind of confused about the negative reviews on here as I use these guys all the time and never have a problem. They really went above and beyond this week however... Jumped in a taxi outside greenwich station after a looong day, got out, went into my apartment. Made a cup of tea then realised - I left my wallet on the back seat. STRESS!! Due to go on vacation this weekend and every debit/credit card, ID, license that I own is in that wallet, along with $150 bucks. Call the dispatcher who tells me he's on the case. Get a call back 5 mins later to say he has it. Amazing! So I tell him I'll walk back to the station to pick it up. Get another call from him (Eamon was his name) to say that he can't have me walking back in the dark and he'll drive to me to drop it off. He wouldn't take any tip when he returned it. Really impressed and delighted, he saved me a world of pain! read more