Jessie Mendoza was extremely prompt and efficient in assisting me with my auto insurance policy…read more It is good to know she is there to answer my questions and solve my problems. Excellent customer service!

When I moved into my neighborhood years ago, I went the easy way with picking my insurance agent,…read moreusing the same State Farm agent that the community was using for its master policy. In retrospect, that was a really bad decision as the agent pretty much took all of our business for granted, between being pretty much unresponsive when it came to customer service, never doing policy reviews, and ever-increasing premiums despite never having filed a claim. The last straw was when I reached out to my agent to help solve a problem about some of my policies not displaying online several times, finally receiving a response telling me to get in touch with State Farm's IT department directly. Excuse me? What's an agent for if they don't work on behalf of their customers? It was obviously time to leave State Farm and shop around for a new agent. Several of my friends have used Erie for years and spoke very highly of them, so I hopped onto the Erie web site and found Foresight Insurance quite literally a few blocks away from my house - and this was indeed my lucky day, landing in the hands of Michael Cruz and his team. I made an appointment to meet Michael in person, and he spent well over an hour with me reviewing my old policies, asking me a lot of insightful questions about my home, car, and umbrella liability policies, then going through some options with me. By the end of our meeting, I not only had better coverage that were well-tailored to my individual needs, but my premiums actually went down significantly. The excellent customer service experience didn't end there - not only did the folks at Foresight arrange for canceling my old policies so I wouldn't have to deal with State Farm directly, Michael followed up with me about a week later to bring me up to date on the transfers and to make sure everything was to my satisfaction. When I traded in my old car for my new wheels a few months later, getting the new insurance in place couldn't have been smoother, with Michael's team also making sure that I knew what to do when - including not cancelling my old auto policy before turning in my tags! All of my questions have always been answered very quickly, often within an hour of me sending an e-mail. You can't ask for better responsiveness than that! I'm just coming up on my first year with Foresight, and once again, Michael has shown how focused his firm is on customer service, doing a policy review with me and making some minor changes to my policies to bring things up to date. You really couldn't ask for better people to work with - they're very good at what they do, they put their customers first, and they're incredibly nice people as well. So, the next time your renewal paperwork arrives in the mail, give Michael and his team a call and get an 'insurance check-up'. You'll be very, very glad you did!

Very professional and detail oriented. Communications timely and prompt. Prices competitive.read more

I was really impressed with Anna Coulson's customer service and professionalism. The turn around…read moretime for a quote and finalizing the policy was great. I highly recommend Anna Coulson. I would give more stars if I could.

they do not communicate and have been extremely unhelpful. no response to multiple customer…read moreenquiries. F on service

I have been a client with several policies from Mr. David Monson's office over the 20 years…read more I would like to show my gratitude towards all the staff and everyone at Mr. Monson's office. Specially I would like to praise the most wonderful staff that I have been in contact with, Ms. JENNIFER, Ms. MELANY, Ms. KATRIEL and Mr. MARCIO have been extremely professional, knowledgeable, timely, polite, and most of all the best customer service each and every time. Thanks and gratitude and appreciation to the excellent service at Mr. Monson's office. Shahla Blackmon

I had the privilege of working with Ben Roberts at Foundation Insurance and Risk Management. When…read moreI contacted Ben, I honestly did not hold out hope that he would be able to lower our insurance costs as we had contacted several other brokers with NO SUCCESS. But, Ben came through! He actually saved us quite a bit. I appreciate all of his effort, he was a pleasure to work with and made the process as simple as possible. He is knowledgeable, very helpful, and great at communicating. I would highly recommend giving Foundation Insurance and Risk Management a try, and ask for Ben!

I approached Foundation Insurance with a request for estimates on very short turnaround as part of…read morea mortgage. I was in process with another agent and was having some issues with the insurer. Justin was incredibly fast, helpful and clear in providing what I needed. The estimates from Erie were very good, and Erie is highly rated for customer service. While we ended up moving forward with the agent and insurer we had in process, I would have been highly confident in working with him.

David Elie went above and beyond in finding me a homeowners insurance policy at the last minute…read morewhen mine was canceled. He gave me two options and thoroughly explained the coverage. Great customer service- highly recommend!

Dave is highly responsive and explains things thoroughly. I chose this insurance agency based on…read morethe yelp reviews and I was not disappointed. He was able to work around our busy schedule to get the information we needed. And I was even more impressed that he answered the phone and helped us through additional questions we had after he had signed us. I would definitely recommend!

I have worked with Chris Spicer and his group for over five years. His knowledge of the homeowners…read moreinsurance policies has made me a dedicated customer. After dealing with both State Farm and Allstate , Spicer is a breath of fresh air. I have never had a problem with claims on my condo to date, as I was made aware of all coverages I needed to protect myself. If you listened and follow recommendations, you will be extremely satisfied with their coverage and services. Roberta D

I have had all our family coverage with Erie through Frank Spicer for decades. They are fantastic…read moreand whenever we have needed them, they are there for us. They treat you like family trying to help you during a difficult time and the service is extraordinary and ...uncommon. We are customers for life and cannot give a higher recommendation.

I am a new customer with State Farm. I worked with Ara Snyder. she was very knowledgeable and…read moreprofessional. she was extremely helpful in walking me through the State Farm process.

I was dealing for 3 days with Selam about car insurance. She was able to beat Allstate, Progressive…read moreand others, so she earned my business. I am happy and we had a great conversation about Ethiopia in the process. Super lady!

Experiences vary, and ours was not a good one…read more Our master insurance policy was transferred to Hazar, and we couldn't change to another brokerage fast enough. We had a bad experience with the agent we were assigned and requests for help with brokerage owner didn't result in any meaningful assistance. We eventually decided to move our business to another brokerage, which was also a very challenging process. It was like dealing with the Department of Motor Vehicles in the former Soviet Union. Would not recommend.

5 Star business who pride themselves in customer service and competitive pricing in their products…read moreand services. I'd definirwly recommend their products and services to anybody who's trying to save $$. I've already recommended a bunch of family and friends because of the friendly staff and competitive pricing. Instead of paying $250 a month on my V8 Challenger, I got hooked up with $120 a month for a V8 Challenger..full coverage with the same deductible. Client for life. Worked with Ivan Joćic and would like to point him out for customer service and for being an outstanding person. I'd totally recommend speaking with Mr. Joćic for all of your insurance needs as he can help you save $$ big time!!!