This is the worst dental practice. I spent 25+years working in dentistry first as an assistant…read moreand finished working as a manager. They don't care about their patients! I have many medical issues and after the extractions no one called to check on me. I also question Dr Freuen's surgical prowess. My mouth felt like soft ragged tissue. I have had teeth extracted and seen many teeth extracted and have never witnessed tissue looking like this. If you have to go to the practice see a different doctor

This is the South Hill Office - I came in with my 19 yo daughter who was referred to have her…read morewisdom teeth pulled. Since she is 19 she is considered an adult. The finance lady (Kara) had called her and told her the bill would be $1700. My daughter told the lady that she cannot afford that bill. The finance lady said oh don't worry about it. Insurance will cover most of that and the bill will be way less. I like to give you a high number just in case. She never called my daughter back. On the day of her appointment they brought her back and started her visit. Halfway through the visit and right before she was set to get an IV the financial lady (Kara) came in and told us the bill would be $1529. I was in shock and I asked why. She said we had used 62% of our alloted annual maximum and that we had to pay the difference in full. Mind you it is mid November and that my annual maximum would reset 1/1/2023. When I asked how much would it be in January she said oh I don't have those numbers. She then told my daughter "We discussed this." My daughter was so scared she didn't know what to say. Kara said we can do payments but who cares. It doesn't change the cost. This procedure could have been done in January for $1000 less than the current visit. I left furious and Kara basically said well your daughter is 19 and I do not have to inform you. But I will take your credit card. So after my daughter had her procedure she explained to me what Kara had told her. She NEVER called her back with an updated estimate and they WAITED until she was in the chair and about to get an IV to spring that bill on her. Mind you she is 19. If I was not there how in the world would she have paid that? And what would they do at that point? Put her on a payment plan? Make her open a credit card? This is SO SHADY. You deceive her with an amount. Tell her don't worry it will be way less, get her in the chair halfway through the exam and then spring that 1529 bill on her. That is completely unfair. You could have put her into a debt that she could not pay as a 19 yo. You basically deceived her. And then when I came out furious Kara basically blamed my daughter. This was her fault. She never gave a real estimate, told her it would be way less when she said she can't afford that and then said nothing until she was about to have a needle put in her vein. I plan to file complaints with my insurance company, BBB, notify my dentist and dispute my card. I have never been put in a position like that before. If it was me I would have completely walked out. But because it was my daughter what am I going to tell her? Get up we are leaving? And what would you have done to to her had I not been there. Please do not use this place. This was so awful what they did. I felt bullied into a bill that was unnecessary and cost me $1000 right around Christmas. I don't like being bullied.

As a 16yr old who has never undergone surgery, or anything especially big considering it being my…read morewisdom teeth removal, it went great! Despite it being the early morning and tired, I was in a relaxed state and was still informed of everything being done while still conscious. I heard their efforts are quick, professional and steady and as for pain, I was handled and taken care of and am now just on the journey of an easy recovery! Thank you to Dr. Clark and all who were there for me and with me that morning.

Dr. Cullum is awesome! I've had 2 extractions and 2 implants…read moreand he is a fabulous Oral Surgeon. I won't go anywhere else! His staff is also very friendly and personable. I highly recommend Northwest Implants.

Dr. McLelland is the best, I had an emergency and he took me in to his office and alleviated my…read morepain and my problem from a mistake made by my dentist. He and his whole staff are very courteous and very professional. I highly recommend his services for dental implants.

Kaitlyn was amazing she got me in quick for a dental emergency, she was the only person who took…read morethe time to make sure I was taken care of quickly. All other offices wanted weeks,money and hoops for me to jump through. I highly recommend this office. Kaitlyn is passionate about her job and the Dr she works for. It was refreshing to work with someone who cared and was resourceful. Will post again after surgery.​

I put off getting my wisdom teeth removed for 5 years, mostly due to the fact that I was terrified…read more I hate dentists, needles, anesthesia, and all of it just freaked me out. I came into their office because I was finally experiencing enough discomfort to just get it over with. Upon first impression, the receptionist I interacted with on my consult day was super friendly, and the assistant that took my x-rays and everything was very personable. I really liked Dr. Haynie as he was down to earth and made me feel pretty relaxed about the situation. They even gave me a neat "goodie bag" type thing full of useful things like a coffee mug, mints and headphones, which I thought was sweet. A few days prior to my appointment however, I had some last minute concerns and questions. When I called to speak to the receptionist (different one that who I had spoken with before), she seemed like she couldn't be bothered and my questions were cutting into her lunch break or something. She was in such a hurry to get off the phone, that my questions weren't answered and I was just brushed off. This was pretty disappointing, after my initial positive experience with them. I ended up searching out answers to my concerns from a primary care physician. The day of the surgery went pretty well, though. I explained to the nurse/assistant gal my fears, and I didn't even have time to panic about the IV. Seemed like she was putting it in one second and the next I was waking up in the recovery area. They even had a neat room for my husband to sit while waiting, where he could watch Netflix and eat snacks, he thought it was a nice touch. Later that afternoon, I was concerned with how much and how long I was bleeding, so I contacted the office, and once again spoke with the receptionist who brushed me off and failed to answer my questions. I really liked Dr. Haynie and the surgical assistants, but I do wish that the receptionist I dealt with was more attentive, it definitely would have resulted in a 5/5 experience.

Amazing office!! Best staff! So kind and helpful! I felt so welcomed and cared for. Highly…read morerecommended!

Dr. Cullum and all of his staff from the front desk to recovery were wonderful. They were…read morefriendly, accommodating and very efficient. I highly recommend.

My son had his wisdom teeth taken out by Dr. Cullum. My husband and I really appreciated how…read morethorough he was explaining the process, and answering our questions. He and his staff are very professional, attentive and friendly, I would highly recommend Dr. Cullum and his staff to any of my family or friends for oral surgery work.

Nothing but the best. Had a crown installed today. Same day service. Dr. LaRose and Amanda were…read morewonderful. I had #9 replaced; could have left looking like Alfred Newman. They completed the crown installaton right away. Now I look like Dustin Hoffman, or at least some people say that!. Not sure if that's a good thing. What is good, no!, GREAT, is the care, completence and considertion I receive each time I visit the practice. Highly recommend without hesitation.

I have been going to kootenai family dental for a few years now and I am not sure what took me so…read morelong to tell everyone how wonderful they are. I knew after my visit this morning though that I had to. I wish I knew my hygienists name but I was very overwhelmed when I left that I forgot to ask. I have been going through a lot and this came up when updating my medical history. They were so thoughtful and kind to me and went out of their way to make me feel calm and comfortable. I've never felt relaxed at the dentist and this visit was the spa experience I needed! Forever grateful for this place and it's wonderful team of caring professionals!