Don't waste your time with this company. My washer & dryer both broke down. They didn't come out…read moreuntil almost 2 weeks later!! They showed up shortly after 6pm, diagnosed my appliances, said he'd call back and I never heard another word from the tech. or the home office. I called & left messages and texted these people and no one ever responded back to me. I've never been treated so poorly by any company. Now that I've wasted nearly 4 weeks, I'm starting over with a different company. Worst ever, they should be ashamed of themselves!!

My fridge quit on my last part of November. I put in a service request thru my home warranty…read morecompany. I got a text from this company over a week later, setting up an appointment for mid-December. Tech should up a full 15 days after I put in the request. In the meantime, I had to get a working fridge. Tech had the customer service skills of a goat. He complained that we moved the fridge into our garage. I guess I was supposed to leave it in the house and allow the food to spoil. He "diagnosed" the fridge and was getting ready to leave. He wasn't going tell anyone what was wrong (even though he had my phone number). One of my family members drove up and asked about the fridge. He stated "compressor's out" and left. Didn't provide any information to the home warranty company until I called them up and they had to push Coastline for the diagnosis. Basically, NO customer service skills and very late follow up. Showed up, couldn't fix the problem and got paid anyway.

About 10 years ago I used L and w. They were great. They worked with me and they weren't rude. I…read morebelieve they began 10 years ago. In August I got an error message on my 3-month-old dishwasher. I called them and they said they would call GE warranty. A week later I called them back and they said they were waiting for a call back from GE. This should have been my warning not to have them for my repair, Rather than following up, they were waiting for a call. I did their job and I called GE and set up the details. I also should have known that their web site has not been updated since 2020 in this electronic day and age. Under warranty they came out and the parts were ordered. This trip was supposed to be paid by GE warranty Second trip they came out and found no electricity to the unit. They told me to call an electrician. I paid over 100.00 to find out that the electricity was from a wire in the dishwasher and the electrician did not fix dishwashers. L and W came back out and discovered what he said was a rat chewed wire. He did not install the parts and warranties do not cover what they call infestations. The warranty was void and I was sent a text asking for over 400.00 for parts. I paid that without question that but never got an invoice or actual bill for that. I was also not told that there would be labor charges to come. It is on the invoice dated sept 3 that I just got. I paid 200.00 to have my house treated for rats. I believe L and w came out a total of 6 times, one with the wrong parts and one when the repairman said a whole part was missing. He then discovered the part was actually there but he just couldn't find it at first. Each time there was another instance of rat damage. My pest control guy said that it looks like old damage. I then get a text 3 months later that says I now owe 611.00 for labor fees. Each trip took him less than 15 minutes and no parts were installed. I texted them to send me some sort of invoice and to tell me what they charge for a service call . I got the invoice dated sept 2. I t showed 4 service calls and a charge of 611.00 for labor but just a total not a break down. . Again, I got this invoice only when I requested it and no explanation of why I did not get it before and how much a service call is. A reputable dealer at some point would have said it is costing too much to repair and you shouldn't do it. Instead I still don't have my dishwasher repaired and the total bill so far is 1004.00. There would now be another service call (and I am sure they would find more damage) and they probably would find more parts needed. I was never told about the service calls and labor fees until a text and the sept 3 invoice sent December 3 months later. I still don't know how much a service call in but I suspect over 100.00. So total for a cheap dishwasher is 1004 to l and w. 100 electrician, 200.00 pest control so a total of 1300 and probably hundreds more for many more service calls. I see 2 other yelp reviews saying the same thing.

My husband found L & W Sales thru the Maytag website and called them to see about fixing our Maytag…read morefront load washer. It has been 1 month and 1/2 since they came out to look at our washer, and still our washer has not been fixed!!! They charged us $445.00 up front to order 2 parts plus the charge for the labor and still they have been unable to fix it.. This company is the most unprofessional and incompetent we have ever had the experience of dealing with. Now we keep calling them to ask for our refund since what they thought was wrong with our washer was incorrect and still cant get them to refund us our money. I put a call a day ago to speak to the supervisor and still waiting for them to call me back. Beware don't ever use this company, they don't know what they are doing and have the worst customer service I have ever experienced....

Called only to be asked to call another # n leave a text for his wife. My refrigerator was…read morethrowing an EF code n defrosting. Day n ahalf later I got a reply to give a model #... but I had no clue who it was. Come to find out it was his wife. Horrible way to do business. That morning my refrigerator had been fixed by a certified repair places out of Corpus. I pers9nally would never contact him again

Patrick is the best! Showed up on Thanksgiving eve to repair our oven. Even fixed our ice maker…read morewhile he was here. Extremely professional and knowledgeable and very reasonably priced. The man can fix anything, call Patrick, you will not be disappointed, he is great!

very good people to deal with. nice and helpful and i would use them again. thank youread more

Extremely disappointing experience with American Appliance Company Corpus Christi -…read more I would strongly caution anyone considering using this company. My refrigerator was not cooling, but the freezer was working fine. American Appliance Company replaced a part that did not fix the problem and charged me nearly $1,000 for the part and service, and now the freezer is not freezing either. Unfortunately, the poor experience didn't end there. After the unnecessary repair, I was scheduled for follow-up appointments--at first, I was not told that the follow-up was going to be a third-party company. The company stood me up twice. You can imagine my disappointment and frustration when no one showed up as promised, leaving me repeatedly rearranging my schedule and dealing with an appliance issue that should have been resolved in the first place. What made the situation even more frustrating was the complete lack of accountability. I asked to speak with the owner. I was first told that he was on another line- I offered to hold- after holding for aprox 10 min, I was told the owner left, refusing to speak with me. When you have charged a customer nearly $1,000 for work that did not need to be done and then fail to show up for three appointments, I believe the least you can do is take responsibility and speak directly with the customer, especially since I had to rearrange my schedule to be available at that time. The combination of an unnecessary repair, an outrageous bill, three missed appointments, and an owner unwilling to address the situation has left me extremely dissatisfied. Nearly $1,000 later, three appointments missed, and still no accountability. That is not the level of service I expect from a professional appliance company that professes to be Christian.

Refrigerator/Freezer had the compressor go out. Got the part in 2 days and repaired within 2 hours…read moreof arrival. So far so good. Very polite repairman named Jacob. On time and repair complete.

My washer and dryer went out! I called this business and they came out within 48 hours. This is a…read moreVeteran owned business. Jacob is very nice and respects your property. He is very knowledgeable. I highly recommend! The value of the service was worth it. The service I received lasted two days and everything works.

Terrible Customer Service…read more I am extremely disappointed with the service I have received. A technician came to my home to diagnose my stove and informed me that parts needed to be ordered. I was told the parts should arrive within 3-5 days. More than a month passed without any communication, updates, or follow-up from the service company. I eventually had to contact GE myself to obtain the necessary parts. Now that I have the parts, I still cannot get the service company to schedule a technician to install them. This repair should be completed under warranty, and I should not have to repeatedly follow up or coordinate the repair myself. Waiting more than a month with no communication, having to obtain the parts myself, and now being unable to get the repair completed is completely unacceptable. I expect the company to honor the warranty, schedule the installation promptly, and complete the repair without any further delays.

Mike's appliance & their technician Jeremy Perez are absolutely wonderful!…read more Jeremy is highly skilled and has great communication and people skills. I had a problem with my washer that was not normal and he evaluated the situation & found a solution to correct the problem. He was able to do this twice for me when other technicians for 10 years couldn't do it. Jeremy is an outstanding technician, but he also is a genuinely good person. He comes into your home and treats it like his own. He does not leave a mess, he doesn't break anything and he's very considerate. I highly recommend this company and I really appreciate them!!

I called to see about getting a refrigerator repaired. The owner informed me the ad is wrong, he…read morehasn't done appliances in years. He was friendly and gave me the number to another local guy that makes repairs.

I've had the pleasure of working with Ronnie twice and each time I've been very pleased. He is on…read moretime, efficient, and reasonably priced. Plus he's a genuinely nice person! I recommend him whole heartedly

I can not even give it a one star, but since I have to I give it a minus 100; This has to be the…read moreworst place in the world. I called back on March 10 early in the am to report that my awning was not working (motor was out). Also my ac thermostat was acting up and wanted my awning lights looked at and replace with new ones that I had bought. I have Good Sams warranty, we told Happy Trails that if it took us paying for the awning to get fixed we would and would deal with Good Sams later. My husband was having knee surgery on March 14 and we would not be back down to Rockport until about the middle of April. We went down on April 13 and nothing was fix, we called and was told that they had been waiting on Good Sams to authorize the parts and labor (when I spoke to Good Sams this was done on April 10, at 10:51 am and oh by the way FIRST TIME GOOD SAMS WAS CONTACTED ABOUT THIS WAS ON APRIL 10 AT 10:49 AM). Good Sams said that they were told that the freight was going to be 19.54 and they approved that amount but Happy Trails charged us 39.03. I know it's 19.54 difference and I am not worried about the money but it's the principal of matter. WHAT EVER YOU DO, DO NOT DEAL WITH WILLIAM HE IS A LIAR AND ONE MORE THING THIS IS THE STAW THAT BROKE THE CAMELS BACK THEY LEFT THE KEY IN OUR 5TH WHEEL TRAILER DOOR AND LEFT IT UNLOCK. One last thing that I was not going to mention but I will now, when the key was left in the door, the owner said that sense that was done we would not be charged for the labor for putting up the awning lights, well since putting this on social media (FB and I have taken it down) my husband and I have now received a bill minus the monies that we were over charged for the freight for putting up the lights. So much for this business will never recommend or use this business even if it's the last RV repair place in the world. And yes we paid the bill we are honest people not like this business.

Called these people a guy named William answered nice enough salesman. Price was $65.00 to come out…read more( I'm 4 miles away from shop)Guy came out was here for ten minutes. Problem was the gas lines were air locked and the refrigerator and heater showed a problem and wouldn't come on. Like an idiot I didn't realize that after the repairman told me that you have to turn the gas valve on slow. Or it will air lock and shut down all gas run appliances.After the repairman told me this he said that's alright this is a common problem we have.Next day sweet William called and said it would be $150.00.My point is check to make sure that you are not airlocked and will save you $150.00