This is the best Care I've ever been to. If there is a wait time, it's going to be minimal if you…read morehave to wait at all. Usually, I walk right in to the treatment room after signing in at the front desk. The front desk secretary who checks you in is very pleasant and sweet. Maz, the nurse is really cool and laid-back and makes you feel comfortable and totally makes you feel at ease. Then next comes the provider, PA Richard LICON. He's every provider should be at an urgent care or a doctors office or a hospital. Great bedside manner, knowledgeable, reliable and makes your experience as comfortable as possible. I have been there on the days that PA Richard is not there and it is a severe contrast you will experience to say the least. I believe it is the owner that is there on all of the other days, which is every day, but Friday, Saturday and Sunday to the best of my knowledge. I do not recommend this urgent care. Unless you go on the days that PA Richard is there which is Friday Saturday and Sunday because the provider who is I believe the owner is a condescending, rude, arrogant and overall unpleasant human being and I will never see him again that's for sure. I looked at the reviews and condescending. I think I've seen four times to describe in four different reviews of this urgent care. Thanks to PA Richard. This place is still in business, I'm pretty darn sure. So thank you to everyone there except for the owner/provider who you will unfortunately be seen by if you're there all days except Friday, Saturday and Sunday. And good luck to you if you have to go on one of the days where he's there because it will be unpleasant and rough lol.

If I could give zero I would. The two girls working on 5/26/26 at the front desk were incompetent…read more The moment I stepped in the two young women at the front desk were blatantly more focused on their past partying events they did vs helping the packed lobby. Meanwhile the lobby area is filled they have about 8-10 clipboards untouched and stacked and after 20 minutes of waiting for them to help me while I'm standing their directly in front of them listening about their weekend for them to ask me my name, ID, medical information. Nothing finally they help and I fill out the first form of paperwork because I had been there before. The new girl can't find my name proceeds to have me fill out 3 pages of paperwork and ask for my ID and medical information after 40 minutes of waiting all the paperwork they finally announce to the entire waiting room my medical info + that I can't be seen unless I pay $100 due to my insurance not being accepted. If they had asked me for my info from the get go I would have been in another urgent care getting treated but instead I sat there in agonizing pain for 40 minutes before being told my insurance wasn't accepted. Also I did call prior to going to ensure they accepted my insurance. Instead of gossiping and chit chatting in front of all the people who are waiting for medical care do your job! Considering you signed up to be in the medical field we all could have been helped in a timely manner instead of sitting around waiting for these two women finish their conversations about their weekend plans.

Best doctor ever.. excellent support and best physician in town. I always admire his passion to…read morelook at mind and body as a whole solution

Fantastic group of healthcare providers. Dr Naficy is great and his staff of PA's, nurses and…read moreoffice associates are very nice and super helpful. Lauren Jackson PA is especially great at what she does. We will be moving more of our family healthcare needs over to Lauren and the team.

The other day I was looking for a same day urgent care for a swollen gland and was surprised to see…read morethere was one right down the street from me that was within my medical group. Sadly they will not have same day no appt care after April 20,2026. Service was good and the doctor I saw was very attentive. I'm

I hadn't seen a doctor for myself since my son was born -- he's now 5 years old -- so I was a bit…read morenervous finding a new primary care doctor. I know some people may hesitate because Dr. Shin is newer, but my experience with him was absolutely excellent. Before my first visit, Dr. Shin had already reviewed my medical history, which saved a lot of time and showed how thorough and caring he is. I came in for a physical and full blood work, and as soon as I checked in, Dr. Shin personally came to the lobby to ask about my concerns and what I wanted done. By the time I was in the exam room, everything was ready -- very organized and efficient! During the appointment, he listened carefully and offered thoughtful solutions before even mentioning medication. I really appreciated that he focuses on the root cause of issues, not just symptoms -- a true example of great osteopathic care. My lab results were ready within a few days on MyChart, with detailed comments from him explaining everything. Dr. Shin is an outstanding, compassionate, and knowledgeable physician. If you're looking for a caring primary care doctor who truly takes the time to listen and help, I highly recommend him!

My wife has been going there for last 5ish years. I getting sick and tired of her complaining about…read moredealing w the rude and unprofessional receptionist. I'm so done working 9+ hours a day just to come home and listen to her complain about the front office a couple times every month. Thanks for another great night!!.. Of note..she does like the NPs there

I'm healthy overall, but I'd go here routinely for regular checkups and it was OK. I needed to get…read morea simple form signed for work and in a timely manner. Nope, Dr. Gebhard said he's not gonna sign my form unless I schedule a FULL physical. What?! And he took 5 days to tell me this. I followed up several times over the 5 days. They don't respect their patients. Avoid this place, there are so many other options that are much much better!

Be careful if you go here for your annual exam that insurance pays 100%. Dont ask them to fill out…read morea form for you to play ball or work related as they will bill as sport physical or work related injury. It isn't cheap either. Charged 445.00 when it should have been free and then charge an additional charge for filling out the form.

What an amazing physician. Dr. Czuleger is kind, patient, caring, compassionate, and extremely…read moreknowledgeable. I took my wife to urgent care today in Mission Viejo and the office staff, nurses, and Dr. Czuleger was simply amazing. If you met Dr. he is like the doctor we all dream of having. He is a great listener, full of knowledge, down to earth, and with the personality of a family member. If we could give more than 5 stars Dr. Czuleger would get as many as they had to offer! Thank you to Dr. Czuleger and his staff for amazing service, thorough testing and comprehensive evaluation, prognosis, and recommendations. Happy Holidays

Dr. Cassidy has been a life saver for my wife. The improvements he made to her ailments was like a…read moremiracle. "...he knows exactly the treatments required and delivers them with incredible compassion and expertise. We are forever grateful for his care and the massive difference he has made in our lives. He acts with prompt, decisive expertise. My wife's quality of life has dramatically improved thanks to his dedication."

Dr Cassedy is great, what started as a small one-time visit has turned into him being my primary…read morecare doctor for the past 12 years. In my last visit he took my blood for a routine check which resulted in a cancer diagnosis, this has put me in a position to fight it at an earlier stage. Dr Cassedy's diligence has likely saved my life. - Art H, Laguna Hills, Ca

If you are interested in being taken advantage of, given attitude, treated with absolutely horrific…read morecustomer service and charged for something that you not only didn't agree upon but was also not told about, then this is the place for you. I will never return to this place and highly encourage anyone else to avoid it at all costs.

1 Star - Would Give Zero If I Could…read more I had an awful experience at Hoag Medical Group Laguna Beach Family Medicine. I came in urgently needing a same-day chest X-ray after a positive skin TB test. Before going in, I asked very clearly about their X-ray process and was assured multiple times that they could do it same day with same-day results. That turned out to be completely untrue. Because of the misinformation from the front desk--who clearly did not listen to anything I asked--I ended up waiting an extra day for a time-sensitive test required for my work. I was misled about their protocol, given incorrect answers, and treated like my questions were an inconvenience instead of important medical concerns. Then I was told I had to see a doctor before getting the X-ray, which led me to Dr. Mina Abazari. That visit was just as disappointing. She told me her assistants would "pull her out of the room" because she only had a limited amount of time with me--an incredibly unsettling thing to hear when you're there for something urgent. The whole appointment felt rushed, dismissive, and unhelpful. To make matters worse, when I asked for a referral to a cardiology specialist for preventative reasons, she discouraged it and essentially told me I didn't need one. It's honestly shocking in 2025 to encounter a physician who minimizes preventative medicine. The mindset felt outdated and completely out of touch. Will the times ever change? Here's the real kicker: after losing a full day because of Hoag's misinformation, I ended up going to Surfside Urgent Care--and they completed a chest X-ray and gave me results within an hour. Quick, clear, efficient, and zero runaround. I wish I had gone there in the first place instead of wasting time waiting to see a physician at Hoag. I'll be going to Surfside for all my future needs. Bottom line: I came for answers and left with delays, misinformation, frustration, and no sense of being heard or cared for. If you value communication, timely care, and a provider who actually listens, I would avoid this place.

Wonderful professional healthcare provider. The minute you walk up the stairs to the lobby, someone…read moreis attentive to your needs. You're checked in instantly and the surroundings are very comfortable. There's historic pictures of San Juan Capistrano everywhere and it's like being at a museum rather than a healthcare lobby. You can go to urgent care at this location or you can have appointments with various educated, highly professional doctors or you could even have your blood test done here it's a one stop shop medical care center that has no downsides.

Horrible experience with the imaging center, was misdiagnosed by both nurse practitioner, Lindsay…read moreBonilla and podiatrist Dr Keith E Penera, they told me I have big toe fracture and need to walk with clutches , and boot and do nothing for one month or more which I didn't when I got a second opinion from the best podiatrist Dr Rambacher because of my gut feeling and conflicting messages from imaging center ... what a nightmare. I would not recommend this place at all . They need to update their xray / imaging system.