Well. I really do hate to give any business a 1 star review - but on Yelp, 1 star means 'not good'…read moreand my last experience was definitely not good. Exterior Located in the Publix plaza at the corner of Macland and Powder Springs Rd. They're located at the corner of the plaza, so there's lots of parking but you do have to watch out for people coming around that corner at breakneck speeds. Like pretty much all UPS stores, the doors swing outward & there's no ADA push plate so if you're trying to enter with an armful of packages you are out of luck. Interior Bright, well-lit and small. Pretty much like all UPS stores. Customer Service After taking care of my Amazon returns, the young man assisting me interrupted 2 people at the computer to check for my print job. He asked me to confirm the address with the address listed on the laminated half sheet on the counter. I saw storeprint2280 - said Yes. I re-sent it. Also, turns out that the 2 people that I thought were customers were actually 1 customer and 1 associate. She had long braids, Rx eyeglasses and she was wearing a puffy black jacket (hence my thinking she was a customer). She shouted "it still hasn't come through!" I told her, "it's for me - I'm the customer." And she snapped, "I know, I was telling her." I thought shouting across the store - especially with us standing right there - was pretty unprofessional. While standing there awkwardly, I remembered that I'd received an email confirmation from the store. I told the other associate. He just shrugged. I checked the email address on the counter again - realized that the domain was "gmail.com" NOT "theupsstore.com" listed on the website, so I relayed this to another associate. She said, "Oh. Yeah. We don't use that one." So I forwarded it their gmail address. Next a young blonde associate with extremely long eyelashes comes over, opens the email & asks me if this is it. I say yes. She sends it to the printer. I ask her if she realized that it was tabloid paper, not letter & she said the printer will automatically select it. Job prints on tabloid paper, but it's B&W. Blonde associate sticks the B&W print job in the bin and tells associate with braids "it came out B&W" - then she walks toward the line of customers asking them if they have Amazon returns. The associate with braids comes over - sends print job again. On the screen's print preview, I can see that job is now split across multiple pages. I point this out & she says, "it just looks like that." She sends the job anyway and of course, it comes out on the wrong size paper, split across 4 pages. She drops them in the bin - scrolls back over - no acknowledgement that she was wrong, no apology - adjusts the settings and sends it again. At this point, I've been in the store for about 20 minutes. Price / Value My cousin mentioned that she'd used UPS (a store in Charleston, SC) instead of Office Depot or Staples to print some oversized images I'd designed for my Uncle & Aunt's 50th wedding anniversary. She said when she checked UPS was cheaper than OD or Staples, so I made a mental note to check their prices the next time I needed something printed. I should note here that my primary gig is IT Consulting, but I work part-time as a graphic designer. Most of my clients are fine with an electronic draft sent via email, but every now & then - someone will want to see a printed copy. I should also note that I have an excellent color laser jet printer that prints beautiful copies & I have two online companies that I outsource to if my clients need serious bulk printing (500 or more copies). I say all this to say - it's really rare that I need anything printed at a local place, so it's been a long time since I checked pricing. My color printer won't print 11 x 17 pages. I called UPS for a quote to print my draft. I was told that the price was $1.27 per page. When I got ready to check out, I'm told that the price is $1.27 + $1.27 + $2.50. I inquire about the $2.50 & I'm told that this is a computer usage fee. I tell them when I called this was not mentioned in the price quoted. Response is 'Yeah ..." with a grimace & a shoulder shrug. I tell them I'll get it printed at Office Depot and depart. Other While I was waiting on second email to transmit, I mentioned that the email listed on the website should probably be updated. Associate said there was nothing they could do, but I could tell the manager - gestured to the woman standing next to her. When the mgr finished with the task she was performing, she asked me how she could help and I repeated my suggestion. She kinda just shrugged and blew me off. I checked - and found out that no UPS store should be using a gmail account to receive documents from customers. Gmail is not secure and they specifically warn businesses to NOT use Gmail accounts in instances where customers might be sending information that's medically sensitive (protected by HIPAA) or documents with SSN#'s, birthdates, etc.

Friendly, quick service. Even during the holidays…read more Located in Macland Pointe shopping center, there is a Publix, Walgreens, Wendy's, a gym and more. And it's across the street from a Chick-Fil-A, a Starbucks, House of Lu, a Kroger, dry cleaner,m and nail salon. Great location!