Love this place! Cheap shipping cost. Can email the labels I need printing before I get there and…read morethey will have them ready for me. Staff is super friendly and helpful. Definitely recommend over going to a UPS store.

Amazing service. Always assisted with a smile! The office receives lots of traffic and the team is…read morealways accommodating to get their customers in and out. They also have great prices. I'd recommend this SOHO to everyone and anyone. You won't be disappointed !

RUN! These people will waste your time and then act like it is your fault. I was in there for…read moreover 15 minutes, saw four or five different people come in and check out while three different people were trying to resolve my issue. I thought it would be a simple thing to do, come in with a my copy, have them make the copies that I needed, 20, and call it a day. What's more is that I have been here before, and while I did not use the copy machine, the guy was quick to get done what I needed and call it a day, but not today. I found the time spent, the unprofessionalism of the people that worked there, and the total disregard of what I came in for to be too much. The crazy part about the entire experience, the lady told me $10 and then proceeded to change the price, because it was front it back. These people do not even know how much the products and services they are selling are worth. Will not be back, beyond upset at this place and I suggest you find a more reputable location to handle your packaging or business services even if it is a bit further away. At least you will not have to deal with what I dealt with. Would give a negative one star if possible.

I dropped off a FedEx package at Mail Central on Friday April 4th around 11:00 am. I purchased the…read morelabel on eBay.com. I noticed Sunday that the package had not been picked up, it didn't have any scans from FedEx. So, Monday April 7th around 9:00 am shortly after Mail Central was open, I went in to ask Troy (the store owner) why my package had not been picked up. She said I must have dropped off later than I thought, I said I know I dropped the package off around 11:00 am. Then she went on to blame FedEx for not picking it up. As the store owner she took no accountability for the package not getting shipped nor did she offer any ideas on how she would fix the error to make sure it would not happen again. I left the package with her hoping Friday was a fluke and that she would make sure my package would be picked up on Monday afternoon at their normal FedEx pick up time. Monday came and went with no FedEx scan on the tracking. So, on Tuesday April 8th I went in to Mail Central again to see what had happened. Troy was not at the store, so I talked to the employee on duty. She stated that all the FedEx packages were picked up. I said that I wanted to looked to see if my package had been picked up. It was absolutely clear that FedEx did not pick up again. I took my package, made a new label and took it to the UPS store. With Troy knowing me and my husband since 2018 when we began dropping of packages at Mail Central, I expected more customer service from her. I expressed to her the urgency I had in needing to get this package shipped, because on eBay you only have a couple of days to get it shipped. I feel like she at the very least should have called me (my phone number was on the shipping label). I feel like she has no urgency to fix what was happening with FedEx or to service her customers.

The amazing lady who was working the opening shift was so helpful. I never write reviews. But…read moresomething about her energy made me want to make sure she gets a little recognition. I hate going and running errands but she made my morning a little better. I wish I would have gotten her name.

This is the very best UPS Store we have ever used. They are professional, quick -but- efficient,…read morepatient, and a pleasure to do business with, consistently. This is the standard for what a UPS Store should be.

I have only ever received the warmest welcomes and service, and the kindest interactions from this…read moreUPS location. The employees here are knowledgable and very efficient--I always have a positive experience mailing items. Reading other reviews here that are negative, I can only assume those individuals bring the bad experience with them wherever they go, because you don't find it here. Not saying they are perfect, but these folks are the kinda people you want handling personal shipments. Their collective demeanor is inviting and facilitates trust. I appreciate having a solid UPS store so close!

We had our PSA Prechecks done here as walk ins and it could not have been quicker or easier. We had…read morepre registered and Hayden, who helped us, was professional, friendly and expedient. We were in and out in about 15 minutes.

Everything I have sent through here has been packed well if I needed it packed and got to…read moreIts destination on time. The people working there have been very helpful.

Stopped in for a Revolve Easy Return. There was a line with people behind me (I would have been the…read morenext person helped) when someone stepped up and opened another operating space. The guy behind me walks right up cutting me in line. The staff member saw this and looked uncomfortable but didn't do or say anything about it to the guy. Before I could open my mouth to say something a different staff member saw this and stoped what she was doing to help me with my return while apologizing and diffusing the situation. I wish I had her name, but I don't but I'd like to thank her.

I walked into the store. There are two workers visible (not sure if there were others). One worker…read moreis in the back on the computer - I will give her the benefit of the doubt and assume she was working. The other individual was discussing his side job of DJ'ing with someone. Offering his card and talking himself up. Basically doing everything but help the actual customer. Once their discussion ended, he finally acknowledged my presence. They clearly need a real manager at this location because what they got ain't working.

Terrible customer service, very rude and services are way overpriced. Do yourself a favor and go…read moresomewhere else. Take a few extra minutes & go to the one at the corner of New Macland & Richard Sailors Pkwy. Great service, fast and friendly.

I've had two items I trusted them to return that never made it back to the original place of…read morepurchase and I was charged for both. So far this store has cost me 627.00. And they will tell you they aren't liable for returns.... Even though shipping is their only job

Well. I really do hate to give any business a 1 star review - but on Yelp, 1 star means 'not good'…read moreand my last experience was definitely not good. Exterior Located in the Publix plaza at the corner of Macland and Powder Springs Rd. They're located at the corner of the plaza, so there's lots of parking but you do have to watch out for people coming around that corner at breakneck speeds. Like pretty much all UPS stores, the doors swing outward & there's no ADA push plate so if you're trying to enter with an armful of packages you are out of luck. Interior Bright, well-lit and small. Pretty much like all UPS stores. Customer Service After taking care of my Amazon returns, the young man assisting me interrupted 2 people at the computer to check for my print job. He asked me to confirm the address with the address listed on the laminated half sheet on the counter. I saw storeprint2280 - said Yes. I re-sent it. Also, turns out that the 2 people that I thought were customers were actually 1 customer and 1 associate. She had long braids, Rx eyeglasses and she was wearing a puffy black jacket (hence my thinking she was a customer). She shouted "it still hasn't come through!" I told her, "it's for me - I'm the customer." And she snapped, "I know, I was telling her." I thought shouting across the store - especially with us standing right there - was pretty unprofessional. While standing there awkwardly, I remembered that I'd received an email confirmation from the store. I told the other associate. He just shrugged. I checked the email address on the counter again - realized that the domain was "gmail.com" NOT "theupsstore.com" listed on the website, so I relayed this to another associate. She said, "Oh. Yeah. We don't use that one." So I forwarded it their gmail address. Next a young blonde associate with extremely long eyelashes comes over, opens the email & asks me if this is it. I say yes. She sends it to the printer. I ask her if she realized that it was tabloid paper, not letter & she said the printer will automatically select it. Job prints on tabloid paper, but it's B&W. Blonde associate sticks the B&W print job in the bin and tells associate with braids "it came out B&W" - then she walks toward the line of customers asking them if they have Amazon returns. The associate with braids comes over - sends print job again. On the screen's print preview, I can see that job is now split across multiple pages. I point this out & she says, "it just looks like that." She sends the job anyway and of course, it comes out on the wrong size paper, split across 4 pages. She drops them in the bin - scrolls back over - no acknowledgement that she was wrong, no apology - adjusts the settings and sends it again. At this point, I've been in the store for about 20 minutes. Price / Value My cousin mentioned that she'd used UPS (a store in Charleston, SC) instead of Office Depot or Staples to print some oversized images I'd designed for my Uncle & Aunt's 50th wedding anniversary. She said when she checked UPS was cheaper than OD or Staples, so I made a mental note to check their prices the next time I needed something printed. I should note here that my primary gig is IT Consulting, but I work part-time as a graphic designer. Most of my clients are fine with an electronic draft sent via email, but every now & then - someone will want to see a printed copy. I should also note that I have an excellent color laser jet printer that prints beautiful copies & I have two online companies that I outsource to if my clients need serious bulk printing (500 or more copies). I say all this to say - it's really rare that I need anything printed at a local place, so it's been a long time since I checked pricing. My color printer won't print 11 x 17 pages. I called UPS for a quote to print my draft. I was told that the price was $1.27 per page. When I got ready to check out, I'm told that the price is $1.27 + $1.27 + $2.50. I inquire about the $2.50 & I'm told that this is a computer usage fee. I tell them when I called this was not mentioned in the price quoted. Response is 'Yeah ..." with a grimace & a shoulder shrug. I tell them I'll get it printed at Office Depot and depart. Other While I was waiting on second email to transmit, I mentioned that the email listed on the website should probably be updated. Associate said there was nothing they could do, but I could tell the manager - gestured to the woman standing next to her. When the mgr finished with the task she was performing, she asked me how she could help and I repeated my suggestion. She kinda just shrugged and blew me off. I checked - and found out that no UPS store should be using a gmail account to receive documents from customers. Gmail is not secure and they specifically warn businesses to NOT use Gmail accounts in instances where customers might be sending information that's medically sensitive (protected by HIPAA) or documents with SSN#'s, birthdates, etc.

Friendly, quick service. Even during the holidays…read more Located in Macland Pointe shopping center, there is a Publix, Walgreens, Wendy's, a gym and more. And it's across the street from a Chick-Fil-A, a Starbucks, House of Lu, a Kroger, dry cleaner,m and nail salon. Great location!

This business is one of the finest operations I've been exposed to in years. Family owned and…read moreoperated with superior quality products and service. Then you get a bonus they are incredibly friendly and make you feel like family every visit. Definitely a first class business!